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Yexle Limited

Appian Platform Licenses Reseller

Yexle is an Appian licences reseller. Appian is an industry-leading modern 'low-code' automation platform that helps businesses manage their operations, case management, and customers more effectively via streamline processes built on the Appian platform.

Features

  • Real time data and process reporting.
  • Process optimisation with Process Mining.
  • Workflow and Process Management.
  • AI analysis across Data and Processes.
  • Low Code Development Platform.
  • External facing web portals for external user interaction.
  • Web and Mobile enabled platform.
  • Centralise data without data migration with DataFabric.
  • Integrate systems with built-in Integration Library and enhanced API connectors.

Benefits

  • Faster time to develop and go-live with LowCode development.
  • No heavy data migrations needed with DataFabric.
  • Visualise multiple data sources in one environment with DataFabric.
  • Connect legacy (none API) systems with RPA.
  • Build once, available across web, mobile and tablet instantly.
  • Question data and process in realtime with AI data analysis.
  • Design process and workflow that match your exact needs.
  • View data and process reports that are always upto date.

Pricing

£0.78 to £72.00 a licence a year

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at vijay@yexle.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 0 0 4 3 2 5 4 8 0 4 3 0 5 5

Contact

Yexle Limited Vijay Poondy
Telephone: 07437466611
Email: vijay@yexle.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Appian is a unified LowCode platform combining, everything you need to bring data together, configure applications, test and deploy them. It is not a high code (python, Java etc) platform for application development.
System requirements
No prior requirements required.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
We provide application support that can include 24/7, 365 days a year support. Our response times can be as low as 10minutes depending on the agreement.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
No
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We provide application support at three levels: Level1 support :provides resolution to minor issues within an application. Level2 support: provides a secondary resolution function and management of solution configuration. Level3 support:provides advanced technology diagnosis and resolution Depending on the number of applications and depending on the volume of incidents, Yexle also provides a Support Manager to oversee the provide support.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Once an Appian application has been configured, end user training can be provided both on-site, online through channels such as video conferencing as well as written documentation and in app training videos. Appian platform training can be done free via the Appian website where Appian provide a comprehensive training suit for both Administrators and application configurators.

The duration of the training and channel of instruction can be mutually agreed upon. A user manual as part of our service can also be provided which outlines the usage of application for various application user groups with various roles and rights
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Users can export their data (entirely or filtered version based on parameters) into CSV/Excel file formats from the application using OOTB or configured extraction routines. Yexle can also create bulk data extraction services if required to provide full extract of live as well as historical data from the application into staging database tables or CSV or Excel file formats. This data can then be imported into any other application.
End-of-contract process
The original contract does not include decommissioning of the application. As the amount of data to be extracted could potentially increase with time, an assessment must be conducted to calculate the effort required for data extraction and decommissioning. Accordingly the cost of extraction and decommissioning is ascertained and mutually agreed

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Appian uses in-built technology that makes it available across browser (computer and mobile) as well as a native mobile app without any rebuild or extra configuration. Once the application has been configured and deployed it's instantly available across these devices.
Service interface
Yes
User support accessibility
WCAG 2.1 A
Description of service interface
Appian provides a URL through which users can log in. System automatically authorises and authenticates the users based on their roles, rights and provides necessary accesses to applications and options
Accessibility standards
WCAG 2.1 A
Accessibility testing
Yexle tests Appian applications for accessibility using assistive /automated technologies through Selenium, Cucumber, FitNesse.
API
Yes
What users can and can't do using the API
Appian can be used to ingest and showcase data from other system as well as make data available to other systems through APIs (SOAP and REST calls).
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
All aspects the make up an application in Appian can be configured to meet the businesses requirements, i.e user interfaces, process flows, business rules, data and process auditing. Users have a drag-and-drop interface to configure their applications. Security levels can be setup to allow varying levels of access for applicant administration and configuration.

Scaling

Independence of resources
Prior to implementing the application, Yexle will agree with the customer on baseline non-functional requirements (like no. of concurrent users, avg request per user, size of request, hardware the platform is install on etc) which will help determine scalability. Though the iBPM platform(s) that we work with go beyond linear scalability, we can establish the thresholds (min, max and alert levels) through testing. Once the alert level thresholds are reached, we can have manual or automatic processes by which system resources are freed up to ensure that users do not face any performance lags, bottle necks or non-responsive situations

Analytics

Service usage metrics
Yes
Metrics types
Service Metrics: Memory, Number of active instances.

Other metrics: Case related metrics, Application SLA related metrics User Performance / Statistics, Process metrics and data, BAM reports
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Appian (www.appian.com)

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Application specific data cannot be exported without the users / usergroups having the appropriate access rights and within EU restrictions. Exports to other systems / application can also be allowed based on business requirements. Data can be exported in various formats like XMLs, HTMLs, CSVs, PDFs or any user/business defined formats
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • Plain Text
  • Excel
  • JSON / Open data protocol
  • PDF
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • Excel
  • JSON

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
For customers that are running mission critical applications on Appian Cloud that require a guaranteed Recovery Point Objective (RPO) and Recovery Time Objective (RTO), Appian Cloud offers High Availability as an add-on for customers. With High Availability, Appian Cloud is provided via three Availability Zones without a single point of failure. To achieve this, Appian uses servers and storage that are kept up-to-date with customer data and applications. For this High Availability offering, Appian offers a RPO of 1 minute, as well as an RTO of 15 minutes
Approach to resilience
Available on request
Outage reporting
Outages shall be reported through online dashboards and Incident Communication Report.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
LDAP
SSO
Access restrictions in management interfaces and support channels
Access restriction is achieved through creation of Access Groups. Each user is associated to one or more access groups. The access group with a user helps in defining the accessibility roles (such as department role, Support role, manager role, admin role etc the user can take within the application) , rights (such as read, write, delete) and privileges (to add other users or update users etc) of the user to different sites and portals within an application or an enterprise.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication
LDAP
SSO

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials Plus
Information security policies and processes
ISO/IEC 27001:2013
ISO 27017:2015
ISO 27018:2019
ISO 9001:2015
Cyber essentials Plus
SOC 1 / ISAE 3402
SOC 2
SOC 3
PCI-DSS
HIPAA
FEDRAMP
DISA Impact Level 2 (IL2)
DISA Impact Level 4 (IL4)
DISA Impact Level 5 (IL5)
FISMA
GxP
FDA
508 / VPAT
Cloud Security Alliance
Health Information Trust Alliance (HITRUST)
Infosec Registered Assessors Program (IRAP)

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Available on request
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Available on request.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Available on request.
Incident management type
Supplier-defined controls
Incident management approach
Available on request

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

As an organization, we have been constantly improving by providing equal opportunity to employees who are hired, promoted, and compensated based on their skills and experience, regardless of factors like race, gender, age, or disability. Yexle has been highlighted as a "Great Place to Work" and is in the top 10 for "Woman Great Place To Work India", 48% of Yexle's global workforce is female.

Pricing

Price
£0.78 to £72.00 a licence a year
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at vijay@yexle.com. Tell them what format you need. It will help if you say what assistive technology you use.