Brovanture Ltd

Oracle NetSuite SuiteSuccess ERP - Implementation, Consulting, Training and Support

Brovanture offers a configurable mix of Implementation, Consulting, Training and Support services for the successful set up and continued use of Oracle NetSuite SuiteSuccess ERP. These services are designed for the fast, reliable and cost-effective enablement for line-of-business teams in public sector organisations, at a fixed cost.

Features

• Complete services available from project initiation to long term support
• Dedicated project and account management staff co-ordinate all our projects
• Project scope, resources, responsibilities and deliverables are developed with clients
• Iterative implementation process keeps projects on track and on target
• Brovanture consultants are multiple Oracle product certified and finance qualified
• Oracle certified support staff have, on average, 11 years experience
• Onshore local support with options to meet specific client needs
• Dedicated training is based on client specific implementations
• Regularly run ‘Refresher’ courses are free for supported clients forever
• Extensive Public Sector experience based on multiple successful implementations

Benefits

• A single source of services for all project requirements
• Oracle Cloud experience and track record reduces project risk
• Fixed price options give certainty for project duration and costs
• Unique collaborative approach and process ensures project success
• Long term support keeps solutions performing and relevant
• Forever commitment to training maintains user education and understanding
• Expert support services deliver the correct resolutions quickly
• Existing known solutions to public sector requirements fast track results
• Best practice integration experience to correctly connect source systems
• Multiple public sector references provide assurance of success

£825 to £1,500 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at malcolm.brock@brovanture.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

700460950754263

Contact

Malcolm Brock
07990626380
malcolm.brock@brovanture.com

Planning

• Planning service: Yes
• How the planning service works: We organise and run a client project kick-off workshop with the objective of creating an agreed detailed requirements definition. Based on this we prepare a detailed design document and project plan identifying the resource and time, both for Brovanture and the client, required for success of the project. We then meet with the client to discuss this plan and make any amendments necessary to reach agreement to commence the project.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Oracle NetSuite SuiteSuccess ERP Solutions

Training

• Training service provided: Yes
• How the training service works: End User Training: classroom / web based “train the trainer” approach is used where expert users are trained and pass that knowledge on.; Administrator training: classroom / web based and is broken down into providing both the technical product skills required as well as the specific business processes to be followed.; Detailed user guides are created to support all training provided.
• Training is tied to specific services: Yes
• Services the training service works with: Oracle NetSuite SuiteSuccess ERP Solutions

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We have extensive experience in helping clients migrate to Oracle NetSuite SuiteSuccess ERP Solutions. Our approach is to work with the client through workshops and other discussions to fully understand existing systems and processes and any changes they wish to make. Brovanture translate these to the new solution and recommendations are made as to how the new solution can be set up to best use the solution and meet client requirements. As part of the project plan migration is dealt with in detail covering the correct transfer of past information and the timing and process of switching over to the new solution.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Oracle NetSuite SuiteSuccess ERP Solutions

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Once the application has been configured, we work with the buyer to execute a detailed User Acceptance Testing programme. During this process both the quality and performance of the system, from an end user and administrator perspective, is fully tested and any defects are fixed, retested and signed off.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Security testing
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide both tier 1 and tier 2 support services using software supplier certified staff based in our office in Guildford, UK. Clients can contact our support service via the telephone or the award winning Zendesk webportal. All calls are logged in Zendesk and clients have web based access to all the details of their tickets

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Brovanture Standard Support SLA's:; • Urgent Business Critical Emergency 30 mins; • High Severe Business Impact 2 hrs; • Normal Medium Business Impact 8 hrs; • Low Business Impact 2 days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: N/A
• Support levels: Brovanture Standard Support SLA's:; • Urgent Business Critical Emergency 30 mins; • High Severe Business Impact 2 hrs; • Normal Medium Business Impact 8 hrs; • Low Business Impact 2 days

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Aequalis Management LTD
• ISO/IEC 27001 accreditation date: 02/08/2017
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001:2015
  • Oracle accreditation as Service Partner for Oracle Cloud EPM
  • Oracle accreditation as Service Partner for Oracle Hyperion

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Brovanture recognises our responsibility to contribute to the fight against climate change. Through initiatives and sustainable practices, we aim to minimize our environmental footprint and maximise our positive impact. Here are our actions to make a difference:; 1. Renewable Energy: We have reduced our reliance on fossil fuels by transitioning to 100% renewable electricity for all our office energy requirements. We do not use gas or other fossil fuels. By using only renewable energy technologies, we have drammatically decreased our carbon emissions.; 2. Carbon Neutrality: We are implementing measures to offset our remaining carbon emissions through reforestation project investment. We have a Public Transport first policy for all business travel. Achieving carbon neutrality is a key milestone in our efforts to mitigate climate change and align our business practices with global climate goals.; 3. Energy Efficiency: We have prioritised energy efficiency across our operations by implementing energy-saving measures in our office and upgrading equipment to more efficient models. We have also adopted a hybrid working model to also reduce our total carbon emissions from travel. ; 4. Sustainable Supply Chain: We are working closely with our suppliers to promote sustainability throughout our supply chain. This includes sourcing materials locally, responsibly, minimizing waste, and supporting suppliers that prioritize environmental stewardship.; 5. Employee Engagement and Education: We have engaged with our employees in climate action initiatives, and we provide opportunities for education and training on environmental sustainability. By empowering our workforce to contribute to our climate goals, we will harness their creativity and expertise to drive meaningful change.; By implementing these measures and integrating sustainability into our core business practices we believe we can play a role in fighting climate change and building a more resilient and sustainable future.

  Covid-19 recovery

  In the wake of the COVID-19 pandemic, our company recognizes the critical importance of supporting local communities in managing and recovering from its profound impacts. Here are our actions to help:; 1. Financial Support: We provide financial assistance to local community organizations and non-profits that have been adversely affected by the pandemic. This support is through donations or partnerships to help these entities in these challenging times.; 2. Employee Volunteer Programs: We will encourage and facilitate employee volunteer programs that allow our staff to actively engage with communities in need. Our employees have opportunities to make meaningful contributions to community recovery efforts.; 3. In-Kind Donations: Our company donates surplus equipment to schools, and other community organizations.; 4. Community Partnerships: By collaborating closely with stakeholders on the ground, we ensure that our efforts are aligned with the specific challenges and priorities of our local community.; 5. Promoting Health and Safety: We prioritize the health and safety of our employees, customers, and the broader community by implementing rigorous safety protocols and adhering to public health guidelines. We continue to take proactive measures to prevent the spread of COVID-19.; 6. Long-Term Economic Recovery: We are investing in initiatives that support long-term economic recovery including training and employment opportunities, and supporting local businesses.; By taking a proactive support and recovery efforts our company intends to play a useful role in helping our community address the challenges posed by COVID-19.

  Tackling economic inequality

  Brovanture understands the role we can play in fostering a more equitable society. Here are our actions to help:; 1. Fair Wages and Benefits: We provide fair wages and benefits to all our employees, ensuring that they earn a living wage that meets their basic needs. By offering competitive salaries, comprehensive healthcare coverage, and opportunities for career advancement, we empower our workforce to thrive economically.; 2. Diverse and Inclusive Hiring Practices: We prioritize diversity and inclusion in our hiring practices, striving to create a workforce that reflects the rich tapestry of our community. For example, 43% of our staff are women and 20% are from ethnic minorities.; 3. Supporting Small Businesses and Local Economies: We actively support small businesses and local economies by sourcing goods and services locally whenever possible. ; 4. Education and Skill Development: We invest in education and skill development programs for all our staff including providing learning time and funding of extensive professional skills qualifications. We have also run, since the company began, a student placement scheme and a graduate training scheme.; 5. Advocacy and Partnerships: We support policies and initiatives that promote economic justice and reduce inequality at the local, national, and global levels. We have supported a number of nonprofit organizations to drive change that benefits all members of society.; By taking these actions, our company strives to play a meaningful role in tackling economic inequality and creating a more just and equitable world for all.

  Equal opportunity

  Brovanture supports equal opportunities as a fundamental aspect of creating a fair and inclusive society. Here's how we take proactive steps to support equal opportunities:; 1. Diverse and Inclusive Hiring Practices: We have implemented diverse and inclusive hiring practices that prioritize meritocracy and eliminate biases. We provide equal opportunities for advancement and have a workforce that reflects the diversity of our society – 43% women and 20% ethnic minorities.; 2. Training and Development Programs: We have invested heavily in training and development programs that provide all employees with equal access to opportunities for growth and advancement. We offer mentorship, skills training, and leadership development initiatives.; 3. Pay Equity and Transparency: We ensure pay equity and transparency across the organization paying attention to any disparities based on gender, race, or other factors. By providing equitable compensation for equal work, we demonstrate our commitment to fairness and respect for all employees.; 4. Promoting Work-Life Balance: We promote work-life balance by offering flexible work arrangements, including home and hybrid working, parental leave, and supportive workplace cultures that accommodate the diverse needs of our employees. Our aim is to provide an environment where everyone can thrive professionally and personally.; 5. Community Engagement and Outreach: We provide mentorship, placements, and job training programs. By investing in the success of our communities, we can help break down barriers to equal opportunities and promote social mobility for all.; 6. Continuous Improvement and Accountability: We regularly assess our progress towards driving positive change. By soliciting feedback from employees, monitoring key metrics, and adjusting our strategies as needed, we aim to continuously improve our efforts. ; ; By taking these actions, we drive to better support equal opportunities and build a more equitable society where everyone has the chance to thrive, regardless of their background or circumstances.

  Wellbeing

  Improving health and well-being and enhancing community integration are essential goals that our company is deeply committed to. Here is what we do:; 1. Employee Wellness Programs: We have implemented employee wellness programs that promote physical, mental, and emotional health. This includes providing access to fitness facilities, mental health resources, and social activities that support the well-being of our employees. ; 2. Healthcare Benefits and Support: We offer extensive healthcare benefits and support services to ensure that all employees have access to quality medical care when needed. This includes providing health insurance, preventive care initiatives, and employee assistance programs to address both physical and mental health concerns. ; 3. Work-Life Balance Policies: We have implemented work-life balance policies which include offering flexible work schedules, telecommuting options, and paid time off for caregiving responsibilities. ; 4. Community Engagement Programs: we have organised volunteer opportunities, sponsored community events, and supporting initiatives that bring people together across diverse backgrounds. By building strong ties with our communities we aim to create a sense of belonging and strengthen social cohesion, leading to improved health and well-being for all.; 5. Accessibility and Inclusivity: We ensure that our products and services are accessible and inclusive for all individuals, including those with disabilities or special needs. This includes implementing universal design principles and fostering an environment of respect and dignity for everyone. ; By taking these actions, Brovanture strives to make a positive impact on improving health and well-being and promoting community integration. We can create healthier, more connected communities where everyone has the opportunity to thrive.

Pricing

• Price: £825 to £1,500 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at malcolm.brock@brovanture.com. Tell them what format you need. It will help if you say what assistive technology you use.