REPLY LIMITED

Official Sensitive IaaS and Secure Working Environment

Eligible government and defence customers can access a hyperscale cloud infrastructure platform with deployable edge capabilities. This cloud environment has been assured for handling OS materials and projects. The edge device enable AI components and features to be run at deployed locations via high end GPU capabilities.

Features

• OCI Secure Desktops, for standard, enhanced and GPU enabled activities.
• A platform hosting environment for applications used by the projects
• OCI Storage to provide scalable storage
• Application of MOD and Gov approved security procedures
• Continuous Secure-by-Design (SbD) assurance
• Deployable GPU enabled edge devices in scalable form factors

Benefits

• Secure high end compute for users
• Project separation
• Assured back-up and long term storage
• Proven security model for UK MOD, Gov and NATO
• Evergreen system, continually monitored and assured
• AI models can be run in disadvantaged deployed locations

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at glue.frameworks@reply.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

700488518104416

Contact

Chris Wright
0207 730 6000
glue.frameworks@reply.com

About your service

• Service categories:

  IaaS

  IaaS Storage

  • Object or Bucket
  • Block
  • File

Service scope

• Service constraints: N/A
• System requirements: N/a
• Cloud deployment model:
  • Public cloud
  • Private cloud

User support

• Email or online ticketing support: Yes
• Support response times: Response times will be agreed as part of a service level agreement with the client.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: We adapt our support to the needs of the users and can offer most support levels requested by clients. We have provided all combinations of first, second, and third line support to our clients; we have provided all combinations of UK business hours, UK extended business hours, US business hours and 24/7 support facilities to our clients. We have provided both real-time telephone support, email support, and on-call support. The costs of each of these models is tailored to the specific needs of our clients to ensure the right level of support is provided to the service in question. In all of our client engagements there will be a dedicated account manager – and typically a cloud support engineer or technical account manager depending on the needs of the client.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide content owner training and materials for the end user that are specific to that implementation of the solution. We can provide Onsite and Online training to both end users and content owners via webinars or workshops. User documentation is tailored to the solution delivered, Videos and Cheat Sheets are delivered to enhance adoption and complement the creative campaigns designed to achieve maximum usage of each solution Reply deliver.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The exported data will be provided in CSV format unless otherwise agreed between Reply and the customer
• End-of-contract process: Reply shall be responsible for providing an “Exit Plan” for eventual termination of the hosted service contract. The initial production is explicitly listed in the Implementation Team’s responsibilities for hand-off. It is expected that Exit Plans will require minimal effort to produce.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: No
• API: Yes
• What users can and can't do using the API: Integration with data sources via API is determined during the discovery phase and depends on the buyers' needs. APIs are a configurable option andprice will be based on level of effort to implement them.
• API automation tools:
  • Ansible
  • Chef
  • SaltStack
  • Terraform
  • Puppet
• API documentation: Yes
• API documentation formats: PDF
• Command line interface: Yes
• Command line interface compatibility: Linux or Unix
• Using the command line interface: Confirmed with the buyer.

Scaling

• Independence of resources: Each instance of our platform is resourced/scaled to meet the users' needs and depending on the deployment mechanism can be deployed on scalable hardware.
• Usage notifications: Yes
• Usage reporting: Email
• Optimising consumption: Yes
• Automatic scaling: Yes

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Oracle

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Security of data at rest is achieved through encryption of data stored in database data files and backups.
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Backup and recovery

• Backup controls: As agreed with the buyer.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users contact the support team to schedule backups
• Backup recovery: Users contact the support team
• Backup and recovery: Yes
• RPO/RTO: Yes

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: As the buyer is responsible for providing the on-prem or cloud hosting environment, the level of availability will be determined by their hosting contract SLA.
• Approach to resilience: OCI Tenancies are highly resilient, running in datacentres that are architected to provide multiple redundant Availability Domains and multiple redundant Failure Domains.
• Outage reporting: Network outages will managed by the buyer's support systems, any outage to the hosting system that we become aware of through will be communicated to the buyer by email or phone call. This will be a human response within agreed support hours and not an automated process.

Identity and authentication

• User authentication needed: Yes
• User authentication: Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: The service restricts access to the various elements of managerial functionality and data through the use of Authorization Schemes by which Authenticated users may be qualified.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Other
• Description of management access authentication: The service restricts access to the various elements of managerial functionality and data through the use of Authorization Schemes by which Authenticated users may be qualified.
• Devices users manage the service through: Dedicated device on a segregated network (providers own provision)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our Information Management System (IMS) contains Policy "P7 - Nonconformity and correction action", this guidance details how we systematically address incidents. Each incident s recorded in record "R7.1b - Nonconformity and corrective action log" and has its own "7.1a Nonconformity and corrective action plan", a bespoke plan to address and correct each incident. To ensure errors are not repeated the findings of the action plan are logged in record "R6.1a - Continuous Improvement Log" and changes built into our Operating System.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our change management policy is covered in "P4 – Document and asset Management (inc Information Classification)", with further guidance in Operating Procedures "41. - Documentation Control", "4.2 - Change Management" and "4.3 Asset Management". How to manage reviews is covered in Work Instruction "4.1a - Holding Change Approval Reviews" and a company wide record "4.1b Document Retention Register" and "4.3a - Asset Register" are maintained as well the project specific "4.2A - Change Log". The scope is tracked through life and any changes are assessed for financial, reputation, and security impacts.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Where the customer has chosen to use Oracle Cloud Infrastructure, vulnerability assessment and patch mgmt is an included service and is applied automatically. If the customer has chosen to have the service delivered to their own infrastructure, we will coordindate regular patching and the deliniation between system and network vulnerabilities during discovery. We recieve our threat information from the NCSC.; ; Shield Reply Operating Instruction - OP13.4 - Patch Management.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Where the customer has chosen to use Oracle Cloud Infrastructure, the system is monitored and alerts generated under that SLA. If the customer has chosen to have the service delivered to their own infrastructure, we will coordinate the generation of logs and the review process to fit in with exisiting SyOps during discovery. The response time will be defined in discussion with the customer.
• Incident management type: Supplier-defined controls
• Incident management approach: Our Information Management System (IMS) contains Policy "P7 - Nonconformity and correction action", this guidance details how we systematically address incidents. Each incident s recorded in record "R7.1b - Nonconformity and corrective action log" and has its own "7.1a Nonconformity and corrective action plan", a bespoke plan to address and correct each incident. To ensure errors are not repeated the findings of the action plan are logged in record "R6.1a - Continuous Improvement Log" and changes built into our Operating System.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: https://www.oracle.com/a/ocom/docs/renewable-energy-guidance.pdf

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount

• Provide your minimum discount applicable to your baseline prices: 2.5%

Formula for calculating price of your services

• Formula for calculating price of your services:

  Which of the core deployment models you intend to offer

  Public Cloud

  Public Cloud - Formula for calculating price of your services

  ---

  Total Cost

  The Total Cost for a buyer's call off requirement in a Public Cloud Deployment

  =

  Baseline Pricing

  Baseline pricing for the services is based on Google Cloud’s publicly available pricing catalogue, which provides usage-based pricing for cloud services. The catalogue sets out unit pricing, charging models, and applicable discounts, and supports cost transparency and budgeting.

  Baseline Pricing - Web link

  https://cloud.google.com/pricing

  -

  Minimum Discounting

  2.5%

  +

  Onboarding Activity

  Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process

  +

  Additional sources of cost

  Buyers may incur additional costs for optional services such as training or enablement, remediation or configuration activities, and migration or transition services, depending on their requirements and scope.

  -

  Additional sources of cost reduction

  Buyers may achieve cost reductions through multi-year usage commitments with Google Cloud, reducing unit pricing, and by choosing to in-source selected elements of service delivery where appropriate. Additional savings may be realised through negotiated Google Cloud discounts and ongoing optimisation of service usage, subject to agreed commercial arrangements.

  ---

• Total Cost: The Total Cost for a buyer's call off requirement in a Public Cloud Deployment
• Baseline Pricing: Baseline pricing for the services is based on Google Cloud’s publicly available pricing catalogue, which provides usage-based pricing for cloud services. The catalogue sets out unit pricing, charging models, and applicable discounts, and supports cost transparency and budgeting.
• Baseline Pricing - Web link: https://cloud.google.com/pricing
• Minimum Discounting: 2.5%
• Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
• Additional sources of cost: Buyers may incur additional costs for optional services such as training or enablement, remediation or configuration activities, and migration or transition services, depending on their requirements and scope.
• Additional sources of cost reduction: Buyers may achieve cost reductions through multi-year usage commitments with Google Cloud, reducing unit pricing, and by choosing to in-source selected elements of service delivery where appropriate. Additional savings may be realised through negotiated Google Cloud discounts and ongoing optimisation of service usage, subject to agreed commercial arrangements.

Mandatory certifications

• Mandatory certifications:

  Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

  Reseller

  Cloud service suppliers you intend to resell with evidence

  Organisation 1

  Organisation name

  Oracle

  Website address/upload for organisation

  Website address

  Website address

  https://partner-finder.oracle.com/?CompanyNumber=3-1213085820&page=shell&shell=partner-finder&partner-finder=partner-finder-profile

  Organisation 2

  Organisation name

  Google

  Website address/upload for organisation

  Website address

  Website address

  https://cloud.google.com/find-a-partner/partner/reply

  Organisation 3

  Organisation name

  Amazon Web Services

  Website address/upload for organisation

  Website address

  Website address

  https://partners.amazonaws.com/partners/001E000000NaBI4IAN/Reply

  ISO 9001 certification

  Provided

  ISO 27001 certification

  Provided

  ISO 20000-1 certification

  Provided

  Are you reliant on the Cloud Service Provider for some accreditations

  Yes

Cyber Essentials

• Do you have a Cyber Essentials Plus certificate?: Yes
• Cyber Essentials Plus certificate Number: Ef4fcf52-aa92-481d-8ba6-73e89766db6e

Non-mandatory Standards and certifications

• ISO 28000:2022 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at glue.frameworks@reply.com. Tell them what format you need. It will help if you say what assistive technology you use.