TIMEEDIT UK LIMITED

Higher Education Timetabling Software

TimeEdit provides enterprise-grade real-time timetabling, scheduling & resource management Software as a Service (SaaS) to over 180 institutions globally.

Customers drastically improve resource utilisation levels, class access ratios, contributing to student success. Our suite spans the scheduling process, from workforce planning, scheduling, exam planning, to follow-up, reporting, & analytics.

Features

• Web based academic workload planning tool
• Web based timetabling data collection module
• Core is TimeEdit’s timetabling and resource scheduling system
• Exam supports the ability to create timetables for all exams
• Autopilot exists within TE Core its our auto scheduling engine
• Students and staff can view their personalised class\exam timetable
• Reserve is our adhoc room\equipment booking module
• Web based real-time reporting tool

Benefits

• Manage academic teaching as well as non-teaching activities
• Create multiple data collection forms with in built data validation
• Integrated, efficient, clash-free resource management workflow tool
• Timetables for all exams for students, rooms, supervisors & invigilators
• Auto-schedule full timetable covering availability, resources and constraints
• Subscribe to timetables and display within calendar system of choice
• Booked any resource if the user has the correct authorisation
• Out-of-the-box reports including resource utilisation and timetabling process

£2.50 to £9.50 a user a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at matt.dalton@timeedit.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

700643794879618

Contact

Matt Dalton
07742183278
matt.dalton@timeedit.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: TimeEdit’s service is available without constraints – in fact, we can guarantee 99.95% up-time reliability at all times. Any planned maintenance will not impact our clients’ user experience. TimeEdit is also compatible with all main web browsers, negating the need for any specific hardware requirements.
• System requirements: Web browser (Safari, Chrome, Firefox & Edge)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: TimeEdit’s email support system is available in three tiers: Standard Support, Priority Support and Premier Support. For Standard and Priority subscribers, support availability is between the working hours of 9am to 5pm on weekdays, excluding holidays. Premier Support is available on a 24-hour basis on weekdays, excluding holidays. Our support team will typically respond within 1.21 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Support - Included in your license; this package ensures our engineers and support team are available during your business hours (9am to 5pm weekdays).; ; Priority Support - Elevated support availability, including increased up-time guarantees and expedited issue resolution between 9am to 5pm weekdays. Response times from our support staff in the case of an emergency (application down or serious degradation) are more than halves from 2 hours maximum to 1 hour.; ; Premier Support - Premier support offers our highest level of support availability, response times, and up-time. Hours of availability increase to 24 hours on weekdays (excluding holidays), with emergency support reduced to 30 minutes.; ; TimeEdit will always provide a technical account manager through telephone, email, and online contact form.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: TimeEdit users can book an initial demonstration with a member of our sales and support team in order to build familiarity with the system. Both new and existing users will receive access to our extensive knowledge base covering user guides, support questions, and training material for all applications in our product suite. Should there ever be anything you can't find, our dedicated support team is never more than a phone call away.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: DOCX
• End-of-contract data extraction: Users can export all data entered into the TimeEdit system through a file transfer requested from our support team.
• End-of-contract process: At the end of a contract, we hand over all data if you require and do a complete wipe of your content without any chance of restoration. There are no backup files kept - this is included within the contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: TimeEdit supports and is compliant with standardised web and enterprise technologies, rendering a completely device-agnostic experience. Leveraging cross-browser and platform compliant HTML5 standards, TimeEdit provides compatibility with all major browsers (Edge, Firefox, Safari, Chrome), as well as both desktop and laptop computers, tablets, and mobile phones.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: TimeEdit’s user interface has been designed to provide a user friendly and easy to use experience. Customers can commence use within days after completing training. The student interface is designed to feel intuitive with visual and interactive elements for ease of use. Some of our products, like our timetabling publication module, TE Viewer and resource booking module TE Reserve can also be accessed via point and click QR Codes or devices such as digital signs and information kiosks. Applications are delivered as SaaS and 100% web\HTML5 based. All users can access TimeEdit modules on desktop\laptop computers, mobile devices and tablets.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: TimeEdit provides multiple API interfaces depending on the individual use-case and customer preference. At the lowest level, TimeEdit provides both a SOAP and REST API that - depending on authentication - provides access to both public and private data. These interfaces can either be accessed as is (via standard HTTP(S) calls), or through one of TimeEdit’s integration interfaces. The APIs accept xml as input and output formats, and - for certain calls - multipart form data in the form of e.g., CSV or xlsx. ; All APIs enable full read / write access to the TE Server and database, depending on the privileges and permissions specified by the authentication. Generally speaking, the APIs allow the user full programmatic access to all of TimeEdit’s functionality.; TimeEdit provides comprehensive documentation - found at www.developer.timeedit.com - with 100% coverage of all its APIs and integration interfaces, in the form of online documentation, examples and Customer Success managers with API expertise. All APIs are owned and maintained by TimeEdit and TimeEdit follows standard release protocols and API versioning so as to avoid introducing breaking changes that would adversely impact existing integrations.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Administrators of any TimeEdit product can edit branding, naming conventions, the colour scheme, the data structure and align it to their existing database during import. The whole program is configurable based on each institution’s layout and availability of rooms, campuses, schools, equipment, and much more.

Scaling

• Independence of resources: TimeEdit can guarantee no slowdown or restrictions by having multiple users accessing the service at the same time. This is achieved through automatic scaling of server capacity, logical route backups, and failover management such as established redundancy and abstraction. This has led to our average up-time of 99.99%.

Analytics

• Service usage metrics: Yes
• Metrics types: TimeEdit Reporting gives you the tools you need to analyse data for your institution in one place. Use predefined template reports to quickly get an overview of your resource management and utilisation across campus. A system admin user can customise, pivot and slice the data in any way they want, to see exactly the data needed.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: From the service interface, users can select parameter ranges and download and export their data themselves in various file formats, including CSV and XLS.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLSX
  • XLS
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • TXT
  • XLS
  • XLSX

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: For Standard Support subscribers, TimeEdit has an up-time guarantee of 99%.; ; For Priority Support subscribers, we provide an up-time guarantee of 99.5%.; ; Premier Support subscribers can be assured of an up-time guarantee of 99.9%.; ; Due to our extremely high availability level, we do not offer a refund for any downtime as it is not an eventuality that occurs.
• Approach to resilience: TimeEdit’s data centre resilience setup is available upon request.
• Outage reporting: Outages are reported via a message sent via the public dashboard and though the API.

Identity and authentication

• User authentication needed: Yes
• User authentication: Public key authentication (including by TLS client certificate)
• Access restrictions in management interfaces and support channels: Access to management-only areas are part of an extended permission level hierarchy that is set up for all users.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We are in the process of becoming ISO27001 certified - all our data centres already comply with ISO27001.
• Information security policies and processes: TimeEdit is committed to preserving the confidentiality, integrity and availability of all the physical and electronic information assets (information assets include data or other knowledge stored in any format on any system that has value to an organisation, and should be logged) throughout the organisation in order to compete in the marketplace and maintain its legal, regulatory and contractual compliance and commercial image.; To achieve this, TimeEdit has implemented a policy framework in accordance with the international standard ISO/IEC 27001:2013 requirements. The policy is subject to systematic review and improvement at least on a 12 month basis.; ; The senior management team is responsible for setting and approving the; Information Security Policy. The CTO is responsible for ensuring that roles, responsibilities and authorities are appropriately assigned, maintained and updated as necessary. All employees and those working under the scope of the Information Security Policy are responsible for adhering to the requirements of the Information Security Policy and for fulfilling any duties related to assigned roles, responsibilities or authorities. The consequences of breaching the Information Security Policy are set out in TimeEdit’s disciplinary policy and in contracts and agreements with third parties.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All information system terminals, as well as key information flow points on the network are protected by continuous defence against malware/antivirus/spyware and other known malicious attacks. These defence mechanisms are updated without the need for end-user intervention, and end-users are restricted from accessing or making changes to the defence mechanisms.; ; Event logging is maintained at all applicable levels, capturing all the required events. Systems shall be patched and updated as new security patches and hotfixes are released. Any software or hardware product that reaches the end of the manufacturers’ service and support life for patching will be replaced.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: An incident is an event that violates the policies of TimeEdit related to Information Security, Physical Security, or Acceptable Use; other TimeEdit policy, standard, or code of conduct; or threatens the confidentiality, integrity, or availability of information systems. Incidents are categorised according to potential for exposure of protected data or criticality of the resource, using a four level system of Low, Medium, High, and Extreme.; ; Patches are deployed within one working day of a threat being identified by TimeEdit personnel, software application analysing events and trends, our Intrusion Protection/Intrusion Detection devices, or user observation of suspicious activity.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Means by which compromise are detected include:; Trained personnel reviewing collected event data;; Software applications analysing events, trends, and patterns;; Intrusion Protection/Intrusion Detection devices alert of unusual network traffic;; Observation of suspicious or anomalous activity.; ; At the detection of an incident, we will:; Detect whether a security incident has occurred;; Determine method of attack;; Determine impact of the incident to systems, applications, and personnel involved in the incident;; Obtain or create intelligence products regarding attack modes and methods.; ; Incidents are categorised according to criticality using a four level system.; ; Action will be taken within 24 working hours in all categories.
• Incident management type: Supplier-defined controls
• Incident management approach: TimeEdit’s Incident Response Life Cycle consists of a series of phases that will assist in the handling of a security incident. Preparation includes a variety of policies, procedures, tools, as well as governance and communications plans. TimeEdit utilises several mechanisms to prevent and prepare to respond to an incident:; Security awareness training;; Malware/Antivirus/Spyware Protections;; Firewalls and Intrusion Prevention Devices;; Event logs;; Patching and updating.; ; Means by which detection occur include:; Trained personnel reviewing collected event data;; Software applications analysing events, trends, and patterns of behavior;; Intrusion Protection/Intrusion Detection devices alert of unusual network traffic;; Observation of suspicious or anomalous activity.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  As an ever more pressing issue, combating climate change is a major priority for TimeEdit. Consequently, we act in accordance with ISO:14001:2015, and the Environment Act 2021. We provide staff with training which encourages behavioural environmentalism within the workplace. Further information regarding this can be found within our Corporate Social Responsibility Policy.; ; TimeEdit’s remote friendly working environment has reduced our carbon footprint significantly though:; Reduction of emissions as many staff choose to work remotely regularly, and thus do not drive into work. This results in a reduction of greenhouse gases, which contributes to the fight against climate change;; Reduction of energy output for TimeEdit due to staff working off premises;; The amount of waste TimeEdit produces is minimised as many of our systems are now remote to facilitate online working, making us mostly paperless. Moreover, less staff in-house means less waste.; ; Further efforts we will take as a company to fight climate change include:; Utilising renewable energy responsibly to reduce carbon emissions;; Reducing single use plastic consumption within our offices using reminders on notice boards and posters, as well as environmental management strategies, disseminated to staff through their employee handbooks;; Organising recyclable waste properly and recycling all paper products, ink and toner cartridges.; ; In order to monitor compliance with our Corporate Social Responsibility Policy and environmental efforts, we will monitor KPIs regularly. For example, we will aim to decrease the amount of waste taken to landfill and increase recycling year on year. To measure this, we will monitor the amount of waste taken to recycling units regularly. We will also employ the DMAIC (Define, Measure, Analyse, Improve, Control) method to monitor and improve our sustainable processes when needed throughout this project.
• Covid-19 recovery:

  Covid-19 recovery

  As a company, TimeEdit is committed to encouraging Covid-19 recovery within the local and national community. This is reflected through our flexible working policy.; ; In the wake of lockdown, TimeEdit has made significant changes to the way we work. Ensuring that our employees can work flexibly to suit their lifestyle needs is key to this. TimeEdit operates a flexible work policy for all of our employees, working from home or in the office, at the times that are mutually best for them and the wider team. This ensured that we were able to stay operational during the pandemic, avoiding furloughing our staff.
• Tackling economic inequality:

  Tackling economic inequality

  TimeEdit is committed to tackling economic inequality. As a result we offer a range of further learning and training opportunities to our current employees and a range of recruitment opportunities across our in-house teams.; ; We offer an array of training within our company to ensure progression and further learning:; As a fast-growing company, we offer many opportunities to train and grow in-house. Personal development plans ensure staff are able to develop their careers through ongoing SMART targets and continuous training;; Our ‘never stop learning’ policy awards our employees £2,500 per year towards an extracurricular training programme of their choice.; ; Due to the multifaceted nature of our team, with three different in-house groups; product, customer and sales, we offer a wide range of recruitment opportunities at different levels. This ensures that we can take on a range of people from diverse backgrounds, with differing skills and experience. Whether an employee is an engineer, salesman or customer service expert, there is a place for them at TimeEdit.; ; We also offer a wide range of opportunities for young people, to give them the skills and experience needed to become a well-rounded team member. For example, we may partner with local colleges to offer apprenticeship opportunities. Thus, we are committed to tackle economic inequality by giving young people the skills they need to succeed.
• Equal opportunity:

  Equal opportunity

  Here at TimeEdit, we are committed to encouraging equality, diversity and inclusion across the workplace and aim to demonstrate excellence in these areas. We provide equality, fairness and respect to every member of staff regardless of their role and aim for our workforce to be representative of all members of society. ; ; TimeEdit recognises and accepts its statutory obligations under the Equality Act 2010 and the Human Rights Act 1998. Our Equal Opportunities Policy in respect of these aims to achieve equality by removing potential discrimination and gives staff confidence that employment decisions relating to recruitment, dismissal, redundancy, absence etc. will be fair decisions without discrimination by reason of a protected characteristic. ; ; No member of staff or client will be discriminated against on the basis of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.; ; All staff must treat each other and the clients we liaise with in a respectful manner. Direct discrimination, indirect discrimination, victimisation, bullying and harassment are all prohibited. ; ; Our staff must ensure that their conduct conforms to the expected standards of our policy. We take complaints about misconduct of equal opportunities and diversity extremely seriously, and such acts are dealt with as misconduct by the organisation. With extremely serious cases, this includes dismissal without notice. ; ; This is enforced throughout employment, including recruitment. Our diversity and recruitment policies are updated and edited to ensure that they are up to date and relevant in accordance with legislation. Furthermore, to reduce the disability employment gap, we provide support for disabled workers such as work mentors and fully support them with time off for appointments, flexibility in work plans etc. to ensure that they thrive.
• Wellbeing:

  Wellbeing

  We understand how vital staff wellbeing is at TimeEdit for performance of work and general happiness and morale of employees. Our workplace Health and Wellbeing Policy promotes a progressive and healthy work environment for all of our staff and aims to keep staff motivated, focused and healthy in both a mental and physical capacity.; ; We have a range of company benefits that aim to promote health and wellbeing:; A healthy work/ life balance culture, with flexible hours of work and a remote friendly environment. We're scaling a company where people can build their work around their life, not the other way around;; A monthly stipend for a gym membership for all staff members;; Regular team building outings such as go karting, BBQ nights and curling, which encourage a culture of teamwork and collaboration and are provided feedback from;; A range of office and study spaces that suit employees’ specific needs of productivity. For instance, quiet focus rooms, collaborative rooms and standing desks.; ; We also understand how vital mental health needs are for our staff, whether it be work related mental health issues or other issues. We raise awareness of mental health and proactively work to challenge the stigma around workplace mental health. To do so, we provide access to proactive mental health support from our HR department, such as online counselling services and an anonymous messaging service. This support is advertised around the workplace both physically and online and is introduced to staff in the employee handbook at the start of their employment. Staff can seek support from any member of staff they feel comfortable with, including in-line managers and our HR manager. ; ; Our extensive Health and Wellbeing Policy is reviewed by our HR department regularly to ensure that it effectively meets our aims and objectives.

Pricing

• Price: £2.50 to £9.50 a user a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at matt.dalton@timeedit.com. Tell them what format you need. It will help if you say what assistive technology you use.