Stone Technologies Limited Trading as Converge Technology Solutions

Converge - Adobe Creative Cloud for Education

Our service provides licensing, procurement, and ongoing management of Adobe Creative Cloud products. We deliver efficient subscription management, cost optimisation, and expert support to ensure organisations stay compliant, secure, and fully aligned to Adobe’s licensing models.

Features

• VIP and Marketplace procurement for Adobe Creative Cloud subscriptions.
• Automated renewals and co-termed billing for predictable budgeting.
• Role-based access for secure subscription administration workflows.
• Cost optimisation recommendations based on utilisation analysis.
• Compliance checks aligned with Adobe licensing requirements.
• Streamlined procurement workflow for all Adobe Creative Cloud products.
• Expert guidance on Adobe product eligibility and programme rules.
• Escalation handling with Adobe where required.

Benefits

• Enable access Adobe Creative Cloud apps quickly and reliably.
• Keep productive with always‑current Adobe application versions
• Support seamless collaboration using Creative Cloud shared libraries.
• Reduce downtime with correctly assigned Adobe app licences immediately.
• Accelerate content creation with consistent access to Creative Cloud services.
• Improve collaboration using Adobe cloud storage and shared libraries

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@convergetp.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

701771886145568

Contact

Antony Mellor
03332 416 722
tenders@convergetp.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Software quality and life cycle

  • Automated software quality
  • Software change, configuration and process management
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Adobe Creative Cloud availability is dependent on Adobe’s public cloud platform and may be affected by Adobe‑announced maintenance or service interruptions. Licence provisioning and user synchronisation rely on Adobe admin portal availability. Some features depend on the customer maintaining accurate user directories and permissions. Support is limited to software versions officially supported by Adobe. Service performance may vary if customers restrict network access to Adobe services. Renewal timelines and programme rules are governed by Adobe’s VIP and Marketplace terms.
• System requirements:
  • Adobe Creative Cloud tenant with active VIP or Marketplace subscriptions.
  • Stable internet connection for Adobe application activation and syncing.
  • Supported operating systems per Adobe system requirements.
  • Modern web browser for Adobe admin console access.
  • Valid user identities within Adobe Admin Console.
  • Adequate device storage for Adobe application installation.
  • Supported Adobe application versions installed on user devices.

User support

• Email or online ticketing support: Yes
• Support response times: Adobe responds to support queries based on issue severity. Standard response times typically range from within one business day for non‑urgent issues to within a few hours for higher‑severity cases. Response times may vary at weekends, with most non‑critical queries handled on the next business day.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Adobe’s web chat support is delivered through the Adobe Help Centre and the Adobe Admin Console. These interfaces are designed to be compatible with standard web browsers and support common accessibility features such as keyboard navigation and screen‑reader usage, consistent with Adobe’s broader accessibility commitments. Adobe provides accessible online content across its support and documentation platforms, including structured page layouts, readable text, and compatibility with assistive technologies, although no specific WCAG 2.2 or EN 301 549 certification is published for the chat component itself.; ; Users can access chat through a browser, navigate form fields, review automated responses, and engage with an Adobe support representative. The interface supports text‑based communication only and does not provide built‑in features such as adjustable contrast modes or user‑controlled font size beyond what the browser offers. Adobe’s chat system does not publish detailed guidance on screen‑reader testing, speech input support, or error‑prevention mechanisms.
• Web chat accessibility testing: Dobe publishes accessibility testing for the Admin Console, which is where enterprise/teams administrators access support and chat options. An independent Accessibility Conformance Report (VPAT, March 2024) confirms testing with leading assistive technologies (screen readers, screen magnifiers, speech recognition) and keyboard‑only operation during evaluation by Deque Systems. Adobe’s Admin Console accessibility guidance also notes support for keyboard navigation and assistive technologies, while acknowledging some UI limitations.
• Onsite support: No
• Support levels: Standard Support; Included with all Adobe VIP or marketplace subscriptions. Provides business‑hours assistance for licence provisioning, user management, renewals, VIP enrolment, and basic troubleshooting. Suitable for customers with stable environments and in‑house IT capability. No Technical Account Manager (TAM) or Cloud Support Engineer (CSE) is included.; Enhanced Support; Designed for customers requiring faster response times and more hands‑on guidance with Adobe licensing and deployment. Includes extended support hours, priority escalation, and periodic usage reviews to optimise Creative Cloud entitlements. A named support contact is provided. This level is charged as a monthly or annual service, typically priced per customer environment. A TAM or CSE can be added for an additional cost.; Premium Support; Our highest tier, offering 24×7 support for critical issues, accelerated escalation, and proactive guidance for Creative Cloud deployment, packaging, updates, and licence optimisation. Monthly service reviews are included. This level includes a dedicated TAM or CSE as standard. Pricing is based on environment size and required service levels.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We help users get started through a combination of online training, user documentation, and guided onboarding resources. Adobe provides a comprehensive Admin Console guide that includes “Getting started” materials, deployment guides, and instructional videos to help new administrators understand licensing, identity management, and product deployment. Users can also access Adobe Digital Learning Services for hands‑on training delivered by expert instructors, along with eLearning resources, tutorials, and live sessions.; ; For VIP Marketplace customers, Adobe and resellers offer onboarding guides explaining how to set up accounts, accept terms, manage licences, and begin deployments immediately through the Admin Console. Support is also available through the Admin Console’s built‑in Support tab, where users can chat with Adobe Customer Care or schedule expert sessions.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can extract their data at the end of a contract using the tools available in the Adobe Admin Console. Administrators can download licence‑related data, including user lists, licence assignments, and usage reports, through the Insights and Reports areas, which allow CSV exports of assignment and historical usage data. The Admin Console also allows admins to view and manage user storage, including individual and shared folders, enabling organisations to ensure users retrieve or transfer any stored files before deprovisioning.
• End-of-contract process: At the end of an Adobe Creative Cloud contract (including VIP or VIP Marketplace), the subscription enters a grace period. After this period ends, Adobe automatically de‑provisions all products from users, and licences are removed from the contract and moved into an inactive state. Users lose access to Creative Cloud apps and related services once de‑provisioning is complete. Organisations must therefore extract any required reports or user‑stored data before the grace period expires.; ; Included in the contract price:; The contract includes licence usage, access to Creative Cloud apps and services, user and licence management via the Admin Console, and access to standard support. It also includes built‑in reporting features such as licence assignment reports, which administrators can export at no extra cost.; ; Additional costs:; If further licences are required before contract end, add‑on purchases must be placed through the reseller within seven days or they will be removed. Optional paid services—such as enhanced support tiers or extended professional training—are not included in the base contract price.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Adobe Creative Cloud desktop apps offer full professional functionality on Windows and macOS, including advanced editing, rendering, and production tools. Mobile versions—such as Photoshop on iPad, Illustrator on iPad, Adobe Express, and Premiere on iPhone—provide streamlined, task‑focused features for quick edits and on‑the‑go creation, with reduced capability compared to desktop. These mobile apps are supported only on the latest versions of iOS, iPadOS, and Android. Adobe is also shifting some tools to mobile‑first experiences, such as replacing Premiere Rush with Premiere on iPhone.
• Service interface: Yes
• User support accessibility: EN 301 549
• Description of service interface: The service interface is the Adobe Admin Console, a web‑based portal used to manage Creative Cloud licences, users, storage, and entitlements. It provides a central dashboard for administrators and is accessed through supported browsers such as Chrome, Safari, Firefox, and Edge. The interface allows organisations to assign licences, monitor usage, manage teams, and access support resources, offering a streamlined way to control all Adobe VIP or Marketplace subscriptions.
• Accessibility standards: EN 301 549
• Accessibility testing: Adobe has conducted formal accessibility testing of the Admin Console using a combination of automated, manual, and assistive‑technology‑based methods. Testing was performed by Deque Systems as part of the Accessibility Conformance Report. This included evaluation with screen readers, screen magnifiers, speech‑recognition software, and native platform accessibility features, alongside keyboard‑only navigation testing.; ; Testing workflows covered key interactive elements, ensuring buttons, toggles, and navigation structures were perceivable and operable. Adobe also performed usability testing with people who rely on assistive technologies to validate real‑world compatibility and identify barriers.; ; Insights from these tests informed UI improvements, including clearer element descriptions, better keyboard focus management, improved colour‑contrast handling, and enhanced screen‑reader alerts.
• API: Yes
• What users can and can't do using the API: Users can use Adobe’s User Management API (UMAPI) to set up and manage identities, groups, and product entitlements for Creative Cloud via the Admin Console programmatically. Setup involves creating a project and credentials in Adobe Developer Console, assigning the appropriate product profile/role, and then calling UMAPI to create users (Adobe ID, Enterprise ID, Federated ID), groups, and initial product assignments.; ; Changes through the API include: adding/removing users, updating user attributes, managing group membership, and granting/revoking product entitlements by adding users to product profiles. This enables automated provisioning, directory sync, and reporting on who has access to which Adobe products.; ; VIP Marketplace customers can also enable and use the Adobe Acrobat Services API (document processing) by creating developer credentials under the “Acrobat Services API – VIP” product and invoking the service with those credentials.; ; Limitations: UMAPI cannot be used to add/remove users if your organisation is using Azure/Entra or Google automated sync via Admin Console; those processes take precedence. Some fields (e.g., “tags”) have been deprecated and are no longer returned, and certain group naming behaviours have changed over time—integrations should avoid hardcoding names.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Adobe delivers Creative Cloud as a multi‑region, multi‑datacentre cloud service hosted on AWS, designed to maintain performance even when demand varies across users. The platform uses shared infrastructure with isolated tenant data, ensuring that while resources are shared, each organisation’s environment remains secure and independently managed.; ; This architecture provides scalability and load distribution, preventing individual users from impacting system-wide performance. Adobe’s multi‑datacentre setup also supports resilience, redundancy, and balanced workloads, which helps ensure consistent service levels regardless of fluctuations in demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Adobe provides usage metrics through the Insights section of the Admin Console. These include licence assignment data, showing how many licences are purchased, assigned, and historically used over time. Administrators can view trends by month or year‑to‑date and export detailed CSV reports covering daily assignment activity. Additional metrics available in the console include user storage usage for individual and shared folders, helping organisations manage cloud storage consumption.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: We are a vendor agnostic reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users export their data through the Adobe Admin Console. Administrators can download licence assignment and usage reports as CSV files via the Insights and Reports sections. They can also manage user storage folders to ensure files are retrieved before de‑provisioning. For Acrobat Sign, form field data from agreements and templates can be exported directly from the Manage page in CSV format. All data must be exported before the contract’s grace period ends, as licences and access are removed once the subscription expires.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Adobe protect data in transit using encrypted channels, including TLS 1.2+ and IPsec/TLS-based VPNs where required. They enforce strong cipher suites, perfect forward secrecy, certificate validation and regular rotation. Web services use HSTS and are monitored for protocol or certificate vulnerabilities. Network access is restricted through firewalls, secure gateways, and authenticated endpoints. No legacy SSL or deprecated encryption is permitted, ensuring all traffic between networks remains protected against interception or tampering.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Adobe protect data using TLS 1.2+ for service-to-service communication and encrypted internal API traffic. Sensitive internal traffic is isolated using IPsec/TLS-based VPN tunnels and network segmentation. Legacy SSL and older TLS versions are disabled. Internal firewalls, zero‑trust access controls, authenticated endpoints and continuous monitoring prevent unauthorised movement of data. Strong encryption, modern cipher suites and certificate management ensure all internal data flows remain confidential and protected against interception or tampering.

Availability and resilience

• Guaranteed availability: Adobe provides a contractual Unified Service Level Agreement (SLA) covering availability for its cloud services. Availability is measured monthly (ability to access the online UI), with published uptime targets per Covered Service. If Adobe does not meet the applicable uptime target in a calendar month, customers are eligible for service credits calculated from the month’s uptime and applied to future invoices, as set out in the SLA and its addenda. Claims and exact credit tiers follow the SLA process referenced in the customer’s order form.
• Approach to resilience: The service is architected for resilience using Adobe’s cloud platforms on AWS and Microsoft Azure with multi‑region, multi‑Availability‑Zone designs. Each data centre runs on distinct, independent infrastructure, with traffic automatically routed away from an affected AZ during an outage to maintain continuity. ; Adobe Document Cloud and Acrobat services are hosted across North America, EMEA and APAC, with regional placement to keep data in‑region while enabling high availability and recovery options. ; Acrobat Sign specifically operates active/passive regional pairs with continuous data synchronisation and documented disaster recovery parameters (RPO 2 hours, RTO 8 hours), supporting rapid failover if a primary site is unavailable. ; Adobe cloud storage also shards data by region (e.g., EU in Dublin) on resilient infrastructure, helping withstand hardware failure with minimal impact. ; Operational resilience is reinforced by Adobe’s Unified SLA monitoring and service commitments, with platform health tracked and incidents managed against defined availability objectives. Detailed architecture and run‑book procedures are available under NDA via the Adobe Trust Center on request.
• Outage reporting: Adobe reports outages through multiple channels to ensure customers are informed quickly and reliably. The primary method is the public Adobe Status Dashboard, which provides real‑time availability updates and incident details for Creative Cloud, Document Cloud, Experience Cloud and Adobe Experience Platform. Users can subscribe to individual service components to receive automated updates.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to Adobe’s management interfaces, including the Adobe Admin Console, is controlled by Adobe’s authentication and role‑based access model. Only authorised administrators can view or modify licensing, user assignments or security settings. Access is restricted through Adobe’s identity management, supporting SSO and MFA. Support channels require authenticated access via the Adobe Support Portal, ensuring only verified customer administrators can raise or manage cases. As a reseller, we do not have access to customer data or systems; all privileged access is managed and controlled directly by Adobe.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO/IEC 27001:2022; ISO 27017 & ISO 27018; SOC 2 Type II and SOC 3; CSA STAR Level 2
• Information security policies and processes: They operate under Adobe’s security management system, built on the Adobe Secure Product Lifecycle (SPLC) and Common Controls Framework (CCF), aligning controls across ISO 27001/SOC2 and secure‑by‑design development practices. ; Governance: Security is led by Adobe’s Chief Security Officer (board‑level equivalent) who owns enterprise security strategy and risk, supported by the Adobe Cyber Defense Center and Product Security Incident Response Team (PSIRT). ; Policies and standards: Company‑wide policies cover secure design, coding, change management, access control and vulnerability management; these are enforced through SPLC gates, tooling and operational guardrails across cloud providers. ; Assurance and monitoring: Continuous monitoring, alerting and threat intelligence feed into incident response; security bulletins and patches are issued through PSIRT with a defined disclosure process. ; Reporting structure and compliance: Security escalations flow from product teams and OpSec to PSIRT and the CSO’s organisation; external assurance is provided via independent audits and certifications (e.g., ISO 27001, SOC 2) under the CCF. ; Policy adherence: Compliance is verified through audits, automated controls in CI/CD, change approvals, and post‑incident reviews, with customer communications via advisories and the status site as needed.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Adobe’s Secure Product Lifecycle (SPLC) and Operational Security controls to manage configuration and change. Components are inventoried and tracked from design through deployment using service roadmaps, automated policy checks, and operational guardrails, with access controlled by role and least privilege across cloud environments. Changes follow a formal workflow: documentation, peer review, testing in segregated environments, approval, and controlled release with monitoring/rollback. Security impact is assessed at SPLC gates using automated tooling, threat modelling, and vulnerability criteria aligned to OWASP/CWE, with escalations to PSIRT and the CSO organisation when required.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Adobe run a risk‑based vulnerability management programme embedded in Adobe’s Secure Product Lifecycle (SPLC), using threat modelling, automation and OWASP/CWE criteria to assess impact and exploitability across services. ; Potential threats are triaged by our Cyber Defense Center and PSIRT, with defined intake, validation, and coordinated disclosure processes. ; Patches and mitigations are developed, tested in segregated environments, and deployed promptly based on severity, with customer advisories issued as needed. ; We source intelligence from internal monitoring plus vendor/NCSC feeds and researcher reports via PSIRT submissions and security bulletins
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Continuous monitoring across Adobe’s cloud environments to detect anomalies, with automated analytics and Adobe’s Cyber Defense Center identifying potential compromises. Alerts trigger 24×7 triage and escalation to Adobe’s PSIRT, which validates, contains, and coordinates remediation and customer notifications. Incidents are acted on immediately according to severity runbooks, with rapid patching and security bulletins issued when required.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Adobe provides all incident management for its cloud services. Adobe operates predefined procedures for common security and service events, including monitoring, detection, escalation and customer notification. Users report incidents directly to Adobe through their standard support channels, which include the Adobe Admin Console and Adobe Support Portal. As a reseller, we coordinate with Adobe where required but all investigation and resolution activities are handled by Adobe. Adobe issues incident reports and service updates through its official communication channels and customer support notifications.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free trials provide full product functionality for a limited period, typically 7 days. Core features, cloud storage and collaboration are included. Enterprise administration, advanced security options and premium support are not included. A paid subscription is required after the trial ends.
• Link to free trial: https://www.adobe.com/creativecloud/catalog/desktop.html

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0.2%
• Between £500,001 and £1,000,000: 0.3%
• Between £1,000,001 and £2,500,000: 0.4%
• Between £2,500,001 and £5,000,000: 0.5%
• Over £5,000,001: 0.75%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Friday 4 July 2025
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Saturday 25 October 2025
• What the ISO 9001 doesn’t cover: N/a
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 49effaaa-2455-4f07-b6bb-4ef98d66a985
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 5c10380c-bd62-47e4-a31b-ffb1d157a207
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@convergetp.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.