Glemnet Ltd

Acronis Cloud Backup

We partner with Acronis a global leader offering a complete suite of data protection products which include cloud data backup, Disaster recovery as a service (DRaaS), AI-based malware protection, remote desktop management and security.

Features

• Fast Recovery
• Scale storage and operations easily as data grows
• Data protection across 20+ platforms
• Cloud Backup as a Service
• Flexible deployment
• Simple licensing
• Microsoft 365 & GSuite Cloud to Cloud Backup supported
• Leverage any storage or cloud
• Self-service web based console
• Instant failover to the cloud recovery site

Benefits

• Agentless backup
• Secure your critical Microsoft 365 data
• Complete Data Protection
• Easy centralized administration
• No additional hardware to host backup server on premises required
• Recovery to dissimilar hardware, bare-metal, physical, virtual, or cloud environments
• Backup encryption uses AES-256 encryption algorithms, in transit and at-rest
• Avoid upfront costs and switch from legacy solutions easily

£1.20 a licence

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rparsons@glemnet.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

701935648205966

Contact

Roger Parsons
02086390230
rparsons@glemnet.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: For OS and Hypervisor backups recommended to check latest supported Acronis platform and version list.
• System requirements:
  • Disk space & Memory
  • Supported file system
  • Supported operating systems and environments

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Monday-Friday 9-5pm; Out of Hours and Weekend additional support available
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard technical assistance included where our helpdesk can log support tickets with the Acronis technical assistance Centre.; ; Cloud backup implementation support available with a cloud support engineer at a day rate of £600 + VAT
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Acronis company management portal logins provided so client can add their devices and applications for backup. Login allows for full management of cloud data backups.; ; Initial portal onboarding is provided with an online training session; ; Additional support services for setup of backup plans available
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: An export operation is available which creates a self-sufficient copy of a backup in the location that you specify. The original backup remains untouched. Exporting backups allows you to separate a specific backup from a chain of incremental and differential backups for fast recovery, for writing onto removable or detachable media.
• End-of-contract process: We require 90 days notice; ; Client has the option to export their own data prior through the Acronis management portal.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
  • Other
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Local backup agent; Web browser for central cloud admin
• Accessibility standards: None or don’t know
• Description of accessibility: Setup of Protection plans and schedules through local backup agent; ; Central service management available through the Acronis cloud management web portal. Dashboards include overview of alerts and activity, listing of devices and details of services with backup plans.
• Accessibility testing: No testing to date
• API: No
• Customisation available: No

Scaling

• Independence of resources: Acronis Cloud environment is a multi-tenant environment, so the architecture of the Acronis cloud services provides physical and logical isolation and separation of Customers’ data to ensure processing of the minimum amount of data in accordance with the stated processing purposes.

Analytics

• Service usage metrics: Yes
• Metrics types: Acronis portal provides service metric and licencing consumption based reporting
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Acronis

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Login to Acronis management portal; ; To export a backup; ; 1. Select the backed-up workload.; 2. Click Recovery.; 3. Select a recovery point. ; ; If the backup location is cloud or shared storage, click Select machine, select a target workload that is online, and then select a recovery point.; ; Select a recovery point on the Backup storage tab. ; ; 4. Click the gear icon, and then click Export.; 5. Select the agent that will perform the export.; 6. If the backup is encrypted, provide the encryption password. Otherwise, skip this step.; 7. Specify the export destination.; 8. Click Start.
• Data export formats: Other
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: Backup encryption uses AES-256 encryption algorithms, in transit and at-rest, and SSL-encrypted channels; ; Acronis secure cloud data centres are Tier-IV designed and have received a number of certifications, including SSAE-18, HIPAA, and PCI DSS.

Availability and resilience

• Guaranteed availability: Acronis SLAs targeted to meet 99.99 percent availability.
• Approach to resilience: Acronis have designed their High-availability and redundant infrastructure to minimize associated risks and eliminate single points of failure. Acronis follows the approach of need plus one (N+1) for greater redundancy across all hardware layers of its infrastructure. This ensures that if there is a failure in a hardware-layer component, it does not affect Acronis’ critical infrastructure or Acronis customers. This redundant infrastructure allows Acronis to fulfill most types of preventives and maintenance without service interruption.
• Outage reporting: Acronis’ Network Operations Center (NOC) takes the lead on incident identification and response, identifies the root cause of a problem, and contacts the appropriate internal incident response team to triage the technology incident.; ; The incident response team is comprised of a carefully selected group that may include representatives from their Information Security and Compliance Department, DataCenter Operations, Architecture, and Product Development teams, as well as their Public Relations and Communications teams. ; ; Acronis have developed several different escalation paths, based on the type of incident and its severity. Global or high-severity level incidents are escalated directly to Acronis’ executive staff. Acronis’ incident management culture is based on global best practices.; ; The Glemnet helpdesk communicate any platform service issues to clients over email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Internal access control procedures detect and prevent unauthorized access to Acronis systems and information resources. When providing access, Acronis uses centralized access control systems with secure mechanisms and authentication protocols (LDAP,Kerberos, SSH certificates), unique user IDs, strong passwords, two-factor authentication mechanisms, and limited control access lists to minimize the likelihood of unauthorized access.; ; In addition, any access is recorded in system audit logs, changes to which are not allowed. The audit logs are periodically reviewed.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 17/11/2023
• What the ISO/IEC 27001 doesn’t cover: On request
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • FIPS 140-2 Certified
  • EU-US & Swiss Privacy Shield Certified
  • SOC-2
  • HDS
  • HIPAA

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
• Information security policies and processes: Acronis information security policies and processes are based on broadly accepted international security standards such as ISO 27001 or the National Institute of Standards and Technology (NIST), and take into account the requirements of related local regulation frameworks such as European Union’s General Data Protection Regulation (GDPR) and the United States’ Health Insurance Portability and Accountability Act (HIPAA).

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: This redundant infrastructure allows Acronis to fulfill most types of preventives and maintenance without service interruption. Scheduled maintenance and change to the infrastructure are carried out in accordance with the manufacturers’ specifications and internal documented procedures. All infrastructure is covered under the respective vendor’s SLAs.; ; The team follows a standardized maintenance approach designed to improve infrastructure availability, and reduce operating and maintenance costs.; ; Security and critical updates have the highest priority and are rapidly installed. Every update is fully tested before it is implemented.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Acronis monitors all official repositories and bulletins for the latest information. Security and critical updates have the highest priority and are rapidly installed. Every update is fully tested before it is implemented. Acronis employs skilled technology professionals and experts at every level of its infrastructure and actively collaborates with its thirdparty vendors to resolve issues.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Acronis’ Network Operations Center (NOC) takes the lead on incident identification and response, identifies the root cause of a problem, and contacts the appropriate internal incident response team to triage the technology incident. All response times are driven by internal SLAs targeted to meet 99.99 percent availability.; ; The Acronis network is multi-layered and zone-based. The managed network equipment separates and isolates internal, external and customers’ environments, and provides routing and filtering of network protocols and packets
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Acronis approach to incident:; ; 1. Preparation; ; 2. Identification: Acronis decides whether an event is an incident. (Information about the incident can come from Acronis’ monitoring system or through communication channels from different teams and customers.); ; 3. Containment: The team determines the impact, coverage and the affected systems and customers.; ; 4. Eradication: The team investigates to discover the origin of the incident and root cause of the problem; ; 5. Recovery: The team monitors every environment; ; 6. Lessons learned; ; 7. Notification: Communications ensure all teams and customers understand the impact and resolution steps and are apprised of status during an incident

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Glemnet under SCCS has undertaken an action plan (published carbon reduction plan) on how we can reduce our environmental impact. Whilst we don’t produce any products directly, we do undertake several recycling initiatives to ensure waste products are recycled where possible: ; • Paper – aim to work as a paperless company, meaning any hard paper documents are scanned and then placed into the shredding bin’s located on site, shredded and disposed of securely via a third party company. ; • Plastic– This is collected from site and recycled. ; • Print Cartridges – This is collected from site and recycled. ; • Staff commuting – Glemnet with SCCS adopts a 'green travel plan' for staff commuting to work. This means that we encourage staff to use public transport, car share and walk/cycle to work schemes. Glemnet do not manufacture products directly as we are a reseller, thus reducing the number of raw materials needed to produce devices. ; As part of environmental promise, we offer all our customers the option to recycle devices, which can be done through a selected third party. ; Glmenet with SCCS also aims towards ensuring we are always working in accordance with the procedures of ISO 14001 - Environmental Management System. SCCS operates an Environmental Management System within our office and as part of that process, SCCS is rolling out improved energy efficiency measures to reduce impact on the environment and our carbon footprint: ; • Lighting – moving all lighting towards LED, which if more efficient for the environment, as well as cost saving. ; • Implementing Smart metering into our office facility. • Air Conditioning – Units are being changed to newer, more energy efficient models. ; • Additional Heaters – Heaters within the office are only used in extremes of temperature to prevent large fluctuations in temperature. .

  Covid-19 recovery

  Covid-19 had a big impact on the world and many businesses and as such, Glemnet and SCCS, much like everyone else, had to adapt on how we worked throughout this period. ; As an information technology business, we were already equipped with things such as Teams, work mobiles, work laptops etc so the transition from office to home working didn’t have a large impact on our business like it might have on other businesses. ; Our recovery to Covid-19 has been very smooth in the sense that we are now working as a hybrid business, meaning that staff have the flexibility to work 2 days in the office and 3 days from home. By reducing the number of staff within the office, we are able to spread desks out further and provide less contact with large numbers of people which we believe helps prevent the spread of Covid and other illnesses. ; We continue to provide hand sanitising stations throughout the office, and have cleaners come in on a regular basis. By implementing hybrid working as a permanent process, this also helps with the environmental aspect of the business as staff are not having to come into the office every day, meaning less travel is required, thus reducing our carbon footprint as a business. ; SCCS have supported hundreds of charities and voluntary organisations in recovering from the impacts of Covid but also managing and leading that response. ; This includes explaining and supporting the implementation of solutions in the short, medium and long term. The deployment of Microsoft Teams Voice, Cloud Telephony solutions and mobiles on a short term contract have all helped customers support the recovery from Covid and are set to support any ongoing requirements

  Equal opportunity

  Glemnet with SCCS provides a safe environment for all staff and we ensure that equal opportunities exist throughout the company, regardless of race, religion, age, sex or physical ability. When recruiting employee’s, SCCS will first post vacancies on local job boards and with local recruitment agencies to ensure that the pool of candidates we receive are from the local community, however, we would not discriminate if a candidate came from further afield if suitable for the role. ; The reason for recruiting local is that ; 1, it contributes towards the local community, both helping towards less unemployment, and also spend in the community, and ; 2, we believe that by recruiting local helps with our carbon footprint as employees have the option to walk to work, and also car share where possible. SCCS contributes towards the work experience scheme. ; Over the past several years we have given placement to students who are looking to gain experience within the telecommunication’s sector. ; When employing staff at SCCS, we ensure that both men and woman feel equally empowered and as such, we have both non-discrimination and equal opportunity policies in place throughout the business. ; We also believe in equal pay and hold annual pay reviews to ensure that our staff fell they are being paid the correct salary based on their role and skills. ; SCCS have provided several local projects to support the local community to include but not limited to staff volunteering days, hardware recycling schemes to support local businesses, and consultancy time for local projects. ; The availability of services is based on the requirements of the customer and how best SCCS can support the request.

  Wellbeing

  Glemnet with SCCS can confirm that in 2021, amidst the presence of COVID-19, we rolled out an opportunity to our employees to become a Mental Health First Aider’s. ; We are pleased to say that several staff wanted to be involved with this and as such, we teamed up with St. John’s Ambulance and put selected staff members on a week’s course to become qualified FAQ Level 3 Mental Health Workplace First Aiders. ; Both the physical and mental health of all our employees is at the forefront of our business as we understand how important it is for our employees to be well, and to feel happy and comfortable in the workplace. ; Since implementing mental health workplace first aiders, we have also made several changes internally to assess and improve the mental health and well being of all staff. ; These changes include but not limited to: ; • Fresh Fruit available every morning in the office ; • Dedicated zone’s and times that a mental health first aider is available should anyone wish to speak with one of them. ; • Well-being weeks which include various activities for the staff members to enjoy. ; • Posters added to all the communal area’s with support numbers should someone feel the need they need to speak with someone. In addition to the above, the mental health first aiders have been trained to look out for the common signs and symptoms of someone who may be struggling with their mental health and how to deal with this situation.

Pricing

• Price: £1.20 a licence
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 30 days; Unlimited storage

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rparsons@glemnet.com. Tell them what format you need. It will help if you say what assistive technology you use.