Method Apps Limited

Method Grid I Training and Support Services

Our services pertain to the configuration, implementation and user on-boarding for Method Grid (Methodology Platform; see methodgrid.com). Our specialist consultants are available to facilitate methodology/process mapping (from legacy processes/content) into structured process libraries. Specialist trainers are also available to run modular super-user training in the Method Grid solution.

Features

• Facilitated mapping and design of standard operating procedures
• Facilitated mapping and design of service methodologies
• Support to the content capture and migration process
• Advisory support with respect to organisational knowledge management practices
• Advisory support with respect to new solution adoption and implementation
• Modular super-user training in the Method Grid solution
• Design and implementation of Method Grid training/adoption plans
• Design and implementation of on premise installation
• Advisory support with respect to configurable access configuration

Benefits

• Deliver working processes more consistently
• Accelerated staff on-boarding to Method Grid solution (super-users)
• Accelerated process design and mapping (in collaboration with client staff)
• Support embedment of common, central methodology platform
• Improved staff productivity (Method Grid solution + associated change programme)
• Improved staff collaboration (knowledge management enabled)
• Effective staff on-boarding to organisational standards and regulated practices
• Improved managerial visibility of methodology/process based activity
• Simplified management of organisational process libraries

£21 to £21 a licence a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steven.webb@methodgrid.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

702116186001758

Contact

Steven Webb
07779207519
steven.webb@methodgrid.com

Planning

• Planning service: Yes
• How the planning service works: Our Professional Services team are all experienced P3M practitioners and highly-skilled technology leaders.; ; We work collaboratively with customers both before and during the implementation phase - from initial discovery, through planning and be on-hand to go-live.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We provide on-site and remote training services, tailored to each customer's needs.; ; Typically this is done over three sessions of 1.5hrs, but can vary depending on the scope of services.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: (1) Tier 01. Detailed knowledge database covering all aspects of Method Grid features and configuration (FAQ, video tutorials etc.) available as a self-service resource.; ; (2) Tier 02. Helpdesk (email/webchat) covering unaddressed functionality questions, performance issues and/or unexpected application behaviour (see Helpdesk response). Our response time targets are within two hours on weekdays (0900-1700hrs GMT) and same day during weekends.; ; (3) Tier 03. Account Management support. Accounts with 100+ users are provided a dedicated support/account manager.

Service scope

• Service constraints: No constraints.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: (1) Tier 01. Detailed knowledge database covering all aspects of Method Grid features and configuration (FAQ, video tutorials etc.) available as a self-service resource.; ; (2) Tier 02. Helpdesk (email/webchat) covering unaddressed functionality questions, performance issues and/or unexpected application behaviour (see Helpdesk response). Our response time targets are within two hours on weekdays (0900-1700hrs GMT) and same day during weekends.; ; (3) Tier 03. Account Management support. Accounts with 100+ users are provided a dedicated support/account manager.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: None to date.
• Support levels: 1st Line is via a detailed knowledge base.; 2nd Line is via our Helpdesk (email/webchat); 3rd Line is via account management support (technical)

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO27001:2013 (to complete in Q3 2024)

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  The Method Grid platform is an inherently collaborative solution that communities of users to deliver projects consistently, to the highest of scrutiny. By having a detailed playbook, users can follow detailed tasks, guided by video explainers, to simplify processes and enable teams to reduce the stress of delivering large-scale projects and programmes - whilst ensuring continued consistency - and the ability to assure the deliverables they are working on.

Pricing

• Price: £21 to £21 a licence a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steven.webb@methodgrid.com. Tell them what format you need. It will help if you say what assistive technology you use.