Leicestershire Health Informatics Service

Cloud Hosted Content Management System (CMS)

HIScms is a cloud hosted CMS with additional associated services to provide maximum benefits. You can update your content using a very simple online interface. We also offer content and development support so you can make sure your site is up-to-date, informative and reflects your organisational offerings.

Features

• Range of templates that we adapt to suit your organisation/brand
• All templates meet the required accessibility and usability standards
• All of our websites are securely hosted
• Your data is backed up externally every night
• Add users as the website administrator
• Integrate social media: twitter, YouTube, blog etc...
• Easy to use editor:customer makes their own changes
• An integrated statistics tool

Benefits

• Extremely robust, future-proof and available to a broad audience
• Social media increases engagement with visitors to your website
• Customer empowered to maintain their own website

£450 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lpt.lhis.info@nhs.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

702529793627249

Contact

LHIS
01162953500
lpt.lhis.info@nhs.net

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Intranet and public facing websites
• Cloud deployment model: Private cloud
• Service constraints: The environment can be set up to be accessed over the internet or the HSCN network. Bandwidth and latency are dependent on the application and the connection type.; Perimeter security services provide a layered protection at the perimeter of LPT’s network and server infrastructure, bringing together security capabilities based on firewalls, intrusion detection and prevention services (IDS and IPS) and DDoS protection and mitigation technology
• System requirements: Internet or HSCN connection and a web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times agreed by SLA. LHIS service desk operates 07:00 to 20:30 Monday to Friday and 08.00 to 13.00 Saturday excluding weekends and UK Bank Holidays. A 24 hour out of hour’s service is available for an additional surcharge. We also provide out-of-hours IT and Senior Management cover where there is a priority 1, urgent loss of service which has a direct impact on patient care and where there is no alternative.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Typically an SLA is drawn up detailing; availability, resilience, redundancy and support; arrangements and this is then managed during; the lifetime of the system. When calls are; logged with our service desk we grade them; with severities depending on the nature of the; issue. The service desk operates according to; ITIL change management procedures. These; standards are negotiable if required to meet; customer needs, however customers should; note this may have an impact on the service; price. LHIS uses back office support and system; functions from with the UK.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The on boarding process is managed according to PRINCE 2 project management principles and includes the following:; ; • Initial set up and testing before handover
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: In the rare event that a customer decides to terminate the service LHIS will provide the SharePoint data in electronic format. Please note depending on the volume of data and customers preferred method of receipt this may incur a fee.
• End-of-contract process: Once the data is securely transferred LHIS will securely delete the historical data unless otherwise requested by the customer.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Optimised website view for mobiles
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: Product can be branded to fit in with customer's existing brand guidelines. The CMS is tailored to your own business requirements, best suiting you and your organisation.; ; Specific access can be given to specific users.

Scaling

• Independence of resources: Dedicated resource with agreement with the customer via SLA

Analytics

• Service usage metrics: Yes
• Metrics types: API: JavaScript, ASP.NET, REST/OData
• Reporting types: API access

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Other
• Other data at rest protection approach: ISO 27001
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Documents can be downloaded direct from the site.
• Data export formats: Other
• Other data export formats: Format in which they were uploaded
• Data import formats: Other
• Other data import formats: Microsoft Office

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: SLAs are agreed on a customer to customer basis as they are bespoke to the contract.
• Approach to resilience: Available on request
• Outage reporting: Send email alerts and a customer facing dashboard

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: User access controls are assigned according to the requirements of the user and organisation via user access profiling
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: May 2016
• What the ISO/IEC 27001 doesn’t cover: Current coverage = management of email
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: Cyberscheme

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Public Sector and NHS standards for Information Security. ISO 27000 accredited.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We operate according to ITIL change management procedures
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate a security and vulnerability service which is run on a routine and cyclical basis this uses industry standard tools such as Nessus. We are also part of the CareCert alerting system.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have a formalised incident response methodology which is designed to address issues and threats as they are identified.; ; These incidents are addressed with defined timescales, depending on their severity.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident response processes are defined through NHS security and governance standards. These are delivered through local policy provisions.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our Commitments – Climate Change Recognising our commitment to Climate Change, we commit to refreshing our Green Plan to deliver long term improvements to the sustainability performance of our organisations. Our commitment to being Greener and Sustainable includes: ; • Refreshing our existing Green Plan. ; • Creating a ‘no mow’ approach to grounds maintenance. ; • Seek to Recruit into 3 posts across both trusts to create specific a team to focus on delivering Net Zero/Sustainability/Green agenda. ; • Develop our data infrastructure to accurately report on our carbon emissions.; • Focus on sustainable procurement.

  Tackling economic inequality

  Our commitment to tackle Economic Inequality includes: ; • Commit to create employment and training opportunities for residents; including opportunities which contribute to improved social mobility and enable career progression. ; • Seek opportunities to work with education and training providers to help ensure young people are equipped with the right skills to match the requirements of the NHS labour market.; • Seek to provide employment opportunities for all ages including those older age groups and those seeking a late-stage career change. ; • Promoting improvement and provision of local employment and training opportunities. ; • Support the local economy to create jobs and apprenticeships, by adopting procurement strategies that remove barriers to local businesses.

  Equal opportunity

  Equality Statement Leicestershire Partnership NHS Trust (LPT) aims to design and implement policy documents that meet the diverse needs of our service, population and workforce, ensuring that none are placed at a disadvantage over others. It takes into account the provisions of the Equality Act 2010 and promotes equal opportunities for all. This document has been assessed to ensure that no one receives less favourable treatment on the protected characteristics of their age, disability, sex (gender), gender reassignment, sexual orientation, marriage and civil partnership, race, religion or belief, pregnancy and maternity.; ; https://www.leicspart.nhs.uk/about/equality-diversity-and-inclusion/

  Wellbeing

  LPT is committed to being a mindful employer, where we have signed the charter and apply its guidance to support our staff with their mental health throughout their working lives. We understand the importance of good mental wellbeing and provide staff with support ranging from counselling to staff support networks groups and so much more.; ; https://www.leicspart.nhs.uk/wp-content/uploads/2023/10/Group-Social-Value-Charter-web-October-2023.pdf

Pricing

• Price: £450 a unit a day
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lpt.lhis.info@nhs.net. Tell them what format you need. It will help if you say what assistive technology you use.