JUMPING RIVERS LTD

Statistical, M/L or AI Model Development & Validation

We are experts in statistical, M/L and AI modelling using leading edge techniques. We build models for a wide range of applications and we also review and validate existing models to offer advise on accuracy, efficiency, applicability and bias. We also offer advanced training in this subject

Features

• Experience in cutting edge data science; over 100 papers
• Flexibility: a wide range of knowledge available
• Solutions built to match your skills and infrastructure
• Experience in public, private, and academic sectors
• Machine Learning solutions with R and Python
• Services; training, design and implementation of machine learning models
• Expert knowledge in statistics, machine learning, and AI
• One-to-one mentoring and training
• R, Python, SAS, Excel Model Validation and Assurance

Benefits

• Rapidly upskill your data science team
• Augment your team as needed
• Move from development to production in organised and reproducible environment
• Reduce time to deployment
• Reduce friction when moving from desktop to cloud
• Sanity check your models
• Access to Data Engineers, Data Scientists, Data Architects and more
• Peace of mind that your models have been independently validated

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@jumpingrivers.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

702533385743758

Contact

Esther Gillespie
07740285328
sales@jumpingrivers.com

About your service

• Service categories:

  Systems Infrastructure Software

  System and service management

  • IT operations management
  • IT service management

  IT automation and configuration management

  • Workload management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Other software: Git, IaC, Design and deployment, Shiny, Quarto, Anaconda, Databricks, native tooling in AWS or Azure. Other activities can include: Review existing code Preparing code bases for migration Identifying dependent resources Creating and publishing packages Implementing/training for new deployment pipelines Updating/developing CI/CD pipelines Support end-users with specific content
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Customisation scope may be limited based on core concepts. ● Consultant availability for ongoing support may vary. ● Extensive customisations may impact the budget and require additional consultation.
• System requirements: Client dependant

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: 24 - 48 hours response
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Basic: Allocation: 6 hours per QTR Standard (Team): Allocation: 9 hours per QTR Enterprise; 15 hours per QTR Day Rate: £1200 Optional SLAs available for uptime during critical hours such as office hours.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Provide comprehensive onboarding and support for all stakeholders, including IT teams and end users, where appropriate. Detailed documentation, and clear usage guidelines is available. . Wrap-around services provide structured training, demos and ongoing support and maintenance of products.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Backups should be created and maintained for the duration of the contract as agreed by the business and meet your requirements. Decommissioning the service will delete all data on the platform
• End-of-contract process: Active services should have a decommissioning plan in place when they end and will be covered in assoicated SOW.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: This will depend on the client's specifications.
• API documentation: Yes
• API documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Discovery will be completed at the start to understand the specification and requirements, allowing customisation.

Scaling

• Independence of resources: Software will have its own resource provisioned and managed by the Buyer. Services to incorporate these considerations and feature requests.

Analytics

• Service usage metrics: Yes
• Metrics types: This will be different for each client, depending on the KPIs they need to meet.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: Never
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: It will be the client's responsibility to maintain backups at a suitable rate for the business requirements. Additional services are available for discovery and design to support the implementation of data management for the software.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: Dependant on buyers system
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Jumping Rivers T&Cs attached SLA's are available if you would like to add this service. Charged with our day rates for activities or time and materials for support. Packages built ot match the system requirements during office hours on weekdays.
• Approach to resilience: Buyers can purchase additional services and request information upon request.
• Outage reporting: Buyers can purchase additional services and request information upon request.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Implementation of our Access Control Policy with a managed central system for all users (internal and external) to be assigned a role. Each role has limited access to the resources they need or are authorised to use. This includes internal files and client files. Based on the principle of least privilege, which means users are granted only the minimum access necessary to perform their job duties. The policy is reviewed and updated regularly to meet the company's needs and our clients' requirements, should they also require additional levels of access control for projects or data.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: To ensure the business continuity of Jumping Rivers and to minimise the risk of damage by preventing security incidents and reducing their potential impact with an information security management system (ISMS) is to ensure that the: Confidentiality of information will be assured Integrity of information will be maintained Availability of information for business processes is maintained. Jumping Rivers is committed to the continual improvement of our ISMS and achieves this through a rigorous risk identification and treatment plan, the application of effective controls, ongoing monitoring, and comprehensive system review. We are also fully committed to satisfying all applicable interested parties, as well as contractual, legal, and any other requirements related to information security management. This policy has been communicated, understood, and applied to all applicable persons working for and on behalf of our operations and is available to all interested parties upon request. Policies & processes: Information security awareness training Business Continuity Plan Types of Cryptographic Materials Secure Disposal of Storage Media Internet Communication Policy Handling Sensitive Data Policy Internal Service Network Security Policy Access Control Policy Data Breach Policy Systems Acquisition Policy Backup Policy Administrator Access Policy
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Configuration and Version Control Utilising Git-based version control systems to manage source code, configurations, and validation documentation. Branches, commits, and Pull Requests (PRs)/Merge Requests (MRs) provide full traceability of changes and approvals. Access controls, branch protection, and automated CI/CD testing ensure integrity and reproducibility of all controlled configurations. Change &/or release Management All changes or releases to software, systems, or controlled documents are reviewed, assessed for risk and impact, and approved prior to implementation. Changes are initiated through Git Issues ensuring traceability for implementation. QA shall verify that all changes are properly documented, tested, and validated where applicable.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Vulnerability Management Policy is in place with the Tenable vulnerability scanner. Scans are conducted weekly on all internal systems and applicable client deployments. Ad-hoc scans are performed as needed, such as after significant changes or in response to emerging threats. Clients with their own vulnerability scanners will be responsible for scanning and reporting to the support lead. Vulnerability Assessment and Prioritisation Prioritisation criteria: Critical and High vulnerabilities must be addressed within 2 weeks. Medium and Low vulnerabilities should be addressed quarterly. Vulnerabilities without CVEs will be remediated based on their CVSS score. Threats identified from multiple sources
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Under a standard deployment we monitor the system resources and are sent alerts using Monit and Uptime Robot. The Connect administration console provides audit logs for events such as access and activity on the Connect platform. There are application logs available on the server Prioritisation criteria: Critical and High vulnerabilities must be addressed within 2 weeks. Medium and Low vulnerabilities should be addressed quarterly. Vulnerabilities without CVEs (e.g., many with "Info" severity) will be remediated based on their CVSS score.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Upon identification of a vulnerability * Team assess the vulnerability * Determine the remediation action plan and coordinate with the client for approval and scheduling. Patch management: * Patches will be applied to resolve the vulnerability. * Post-remediation scanning will be conducted to verify the effectiveness of the applied fixes. For end-user workstations: * The workstation owner is responsible for remediation. * If assistance is required, the owner must seek help from the Remediation Coordinator. For client deployments where the client uses their own vulnerability scanner: The client is responsible for reporting and informing the Support Lead of required actions.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 15%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bab
• ISO/IEC 27001 accreditation date: Wednesday 1 January 2025
• What the ISO/IEC 27001 doesn’t cover: T
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: F84bcba7-7106-43dc-8202-d30c1841a109
• ISO 9001 accreditation date: Monday 1 January 2024
• What the ISO 9001 doesn’t cover: T
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: F84bcba7-7106-43dc-8202-d30c1841a109
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Working conditions which promote an inclusive working environment and promote retention and progression

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@jumpingrivers.com. Tell them what format you need. It will help if you say what assistive technology you use.