TheTechForce Limited

KnowBe4 Email Phishing & Security Awareness Training

World's most popular integrated platform for Simulated Email Phishing campaigns and Security Awareness Training. Interactive, engaging training with over 1500 training modules, 10000 email phishing templates with Granular reporting. KnowBe4 supports uploading your own training content too. Train your staff on Work From Home, GDPR and more. PhishER/CompliancePlus available.

Features

• Full Active Directory Integration
• Unlimited Phishing Security Tests & Training campaigns
• Phish Alert button for desktop and mobile Outlook clients
• Dynamic smart user grouping for automation
• Administrator level security roles for different departments
• Customizable Phishing Templates and Social Engineering Indicators
• Vishing [phone phishing] and USB tests
• Over 1500 training modules 33 languages and 30 categories
• Enterprise level granular reporting with API access
• Ability to upload and manage your own content

Benefits

• Save time on creating your own training content
• Reduce your 'phish prone' user percentage
• Awareness becomes the part of the culture
• Reduce the risk being a victim of phishing attacks
• Continuous training & Assessing all users
• Centrally manage training & phishing through the console
• Training on GDPR, HIPAA, PCI, Anti-Bribery, etc... available too
• Greatly assists compliance throughout the organisation
• Reduce the risk of reputation damage by building Human Firewall
• Automatically train the new starts as part of the induction

£1 a user

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jai@techforce.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

702582997253577

Contact

Jai Aenugu
01224516181
jai@techforce.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: NO
• System requirements:
  • Internet Browser
  • Internet Connection
  • Headphones - Optional

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 4 hours between 9am-5pm UK time Mon-Fri
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support is provided by the KnowBe4 UK team. ; ; All Support is included in the cost of the subscription, there are no extra charges for support or maintenance.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A comprehensive onboarding procedure is in place including, administrator training, monthly customer service engineer calls, getting started documentation and hand holding, local UK based first line support and guidance - all included in the price.; ; Onsite administrator training can be provided at extra cost.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: You can download the report data as CSV files.; If the customer wishes to terminate the service, their data is first archived and then securely wiped from the KnowBe4 servers on instruction.
• End-of-contract process: The subscription, training, documentation, support and product updates are all included in the single subscription price. Contracts are a minimum of 1 year. At the end of the year, if the customer does not wish to renew, all data is archived and then securely deleted.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Accessible through the mobile browser.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: NowBe4’s API is a REST API.; KnowBe4’s API feature, allows you to pull data from the KnowBe4 console for reporting purposes. Currently, this feature is limited to allow requests for phishing, user, and group data.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: All email templates are editable as are landing pages. The training content is not directly customisable. The users can upload their own training content, policies and manage from one central location.

Scaling

• Independence of resources: KnowBe4 uses Amazon Web Services globally for the provision of its service. KnowBe4 has strict SLA's in place to ensure the user experience is always optimal. SLA's are available on request.

Analytics

• Service usage metrics: Yes
• Metrics types: Reporting on phishing and training as well as a real-time view through the administration dashboard accessed via the Internet Browser.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: KnowBe4

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Exporting data from KnowBe4 by the customer is done in the form of reports on user activity. The customer can upload user data to KnowBe4 either via CSV file or manually or through our Active Directory synchronisation tool.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Active Directory Synchronisation tool
  • Azure Active Directory Synchronisation tool

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% uptime guarantee
• Approach to resilience: AWS load balancing, multi-zone, mirrored databases, snapshots, Web app firewall, redundant DNS
• Outage reporting: Outages reported by email and on the status webpage

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Single Sign-on SAML with access based on Role
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: There are a large number of formal processes followed in the KnowBe4 data security strategy, including Incident Response Plan, Build Process Automation, authentication, audits etc. To view further details: https://www.knowbe4.com/security; ; CISO - Brian Jack

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes are approved, peer reviewed, tested, and put onto staging environments. QA tests changes in staging and approves for production. Changes deployed to production - Use Jira and git repositories
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Annual, Quarterly, and Monthly various security scans and reviews and testing. Vulnerability scans, risk assessments and other configuration and security testing.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Centralized logging with alerts and dashboards. Anomaly detection and daily/weekly/monthly reviews
• Incident management type: Supplier-defined controls
• Incident management approach: Based on alerts, we investigate and follow our IR procedures. Notifications to customers within 48 hours.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  KnowBe4 emphasizes diversity, inclusion, and belonging in its workplace. It actively works to build a diverse team that reflects various backgrounds and experiences. This includes setting up employee resource groups, community outreach, scholarships for underrepresented talent, and hosting diverse hiring events.

  Wellbeing

  KnowBe4 has been recognized as one of the UK’s Best Workplaces™ for Wellbeing. The company supports a healthy work-life balance through flexible and remote working programs, as well as providing fitness subsidies and company-wide bonuses, which contribute positively to employee wellbeing.

Pricing

• Price: £1 a user
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A limited time period trial is available for a proof of concept by the prospective buyer. A KnowBe4 engineer would set this up and walk the buyer through usage. The trial is the full product, with restrictions only based upon the number of users.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jai@techforce.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.