Adaptavist UK Services LTD

Atlassian Licensing Services

Adaptavist are a Platinum Solution Partner. We provide licenses across the entire Atlassian portolio, Jira, Jira Service Management, Confluence and applications. Adaptavist add-ons (including Scriptrunner), and third-party add-ons. Adaptavist can help you simplify your Atlassian licensing and make it more efficient by co-terming portfolios and providing flexible payment options.

Features

• Procure all your Atlassian licenses from one vendor
• Full, flexible invoice terms
• Atlassian license estate management, renewals and rationalisation
• Technical expertise and advice on all your application lifecycle tools
• Managed services available for optimum performance
• Competitive pricing

Benefits

• Manage your entire Atlassian estate under one agreement
• Bring portfolio co-terminous (single renewal date)
• Account manager as a guide for renewals, upgrades, and invoicing
• Simplify record-keeping of SENs, technical contacts, and expiry dates
• Renewal reminders at 100-, 75-, and 45-days prior to expiry

£10 to £100,000 a licence

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jcox@adaptavist.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

702744883360264

Contact

Jody Cox
07545 568087
jcox@adaptavist.com

Planning

• Planning service: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Adaptavist provides a complete suite of managed services, based on ITIL and agile methodologies. Adaptavist can provide hosting with various levels of service, or provide an "augmented support" overlay on a client's own support infrastructure. Adaptavist can not only provide service desk and troubleshooting capabilities under an SLA, but also planned upgrades, training, or other professional services at a consistent and flexible schedule.

Service scope

• Service constraints: Adaptavist does not have significant constraints and will work with clients flexibly in terms of time, geography, and service breadth.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Usual response to license queries are within 24 hours on Monday to Friday, 7am UK time to 5pm Pacific Time.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: At the client's request via Zoom.
• Web chat accessibility testing: N/A
• Support levels: Adaptavist can provide a SLA with a focus on uptime and response times for raised issues. Response time normally varies by priority levels (critical to minor), typically between 30 minutes and 4 hours. Specific levels can be agreed with clients.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Atlassian Software

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Covid-19 recovery

  Flexible remote working policy in place globally for all employees

  Tackling economic inequality

  Adaptavist comply with all minimum and living wage laws globally Gender pay gap reporting available in the UK

  Equal opportunity

  Adaptavist encourage applications from minority groups and hold regular awareness sessions to support these groups Adaptavist support neurodivergent people in the workplace

  Wellbeing

  The Adaptavist Group came first in the ‘Most Flexible Medium Companies in 2024’ category at the Flexa100 awards. Working from home and flexible working is promoted. Employees have private healthcare available. Udemy access provided for employees to take relevant training courses subject to their interests.

Pricing

• Price: £10 to £100,000 a licence
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jcox@adaptavist.com. Tell them what format you need. It will help if you say what assistive technology you use.