Public Sector Software Ltd

PSSUltimate

PSSUltimate presents a comprehensive task and team management solution tailored specifically for Grounds Maintenance. Our web and mobile apps are expertly designed to seamlessly organise your teams, programs, tasks, and equipment. Simplify administration with centralised control, while empowering data-driven decisions for enhanced workload planning, scheduling, and organisation, ultimately boosting efficiency

Features

• Real-Time Reporting.
• Engaging dashboard highlights critical information at a glance
• Customisable reporting suite for tailored report creation
• User-specific data access control for enhanced security and privacy
• Excellence in Grounds Maintenance Management.
• Unique comprenhensive robust scheduling tool for teams and tasks
• Comprehensive inventory tracking for all equipment assets
• NFC Tags for personnel/equipment scanning or username/pin login
• Streamlined stock management and ordering capabilities for seamless operations.
• Efficiently define and conduct inspections for enhanced quality assurance

Benefits

• Real-time service area management for immediate responsiveness
• Live issue reporting ensures swift and proactive problem-solving.
• Intuitive mobile interface accessible to all skill levels
• Automatically generate electronic logs for equipment checks
• Transparent service with automated email reports for accountability
• Effortlessly create and assign tasks, routine or ad-hoc
• Efficiently manage user training and safety requirements
• Unlimited photo and document storage, no caps or limits
• Eliminates paper record administration for streamlined efficiency
• Offering a customisable inspections system tailored to your needs.

£12,500 a licence a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mpritchard@pssltd.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

702864448727064

Contact

Mark Pritchard
01926800800
mpritchard@pssltd.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The platform is subject to scheduled maintenance by Microsoft Azure, customers will be notified prior to any pending works.
• System requirements:
  • Minimum Mobile: Android 9, iOS 11
  • Browsers - Chrome, Mozilla Firefox, Microsoft Edge or IE 11

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email response is typically with in 1 hour during business hours. Outside of business hours response will be within 4-12 hours.; ; Business Hours are 0800 - 1600 Monday to Friday.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: As part of their Annual Licence, each customer receives:; ; Minimum one annual on-site visit or online session.; A dedicated Technical Account Manager.; Unlimited phone and email support for troubleshooting.; Installation and startup assistance included.; Additional Support Available (daily charges apply):; ; On-site Training; On-site Troubleshooting
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We offer both onsite and online training options, which are chargeable services. Additionally, users benefit from complimentary access to PDF User Guides, Quick-Start Guides, and instructional videos. Moreover, each user is assigned a dedicated account manager who provides start-up assistance and ongoing support as needed
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data can be extracted in XML or XLS formats.
• End-of-contract process: At the end of the contract, the customer has the option to switch to an Annual rolling contract or deactivate their database. If the customer wishes to extract their data from our system, they have the ability to do so within the Report Suite. Following confirmation we can then delete said data.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile app is tailored for on-the-go use, catering to the needs of mobile workers. It offers features optimized for efficient fieldwork.; ; In contrast, the web app is ideal for office-based tasks such as configuration, administration, management, tracking, and reporting. Utilising a responsive design, it remains functional on tablets like the Apple iPad.
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: The service can be accessed via web application or dedicated mobile applications, ; ; The web application supports IE 11+, Google Chrome, Edge, Firefox, Safari and Opera. The web app offers dark-mode and will scale with text when required for additional user support.; ; The mobile application is currently on Android 9+ and iOS 11+. The application has been designed to enable those who do not have the strongest technology or written English skills. Users are also supported with a variety of zoom levels in mind. The application utilises speech to text interfaces where possible for data input.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: N/A
• API: No
• Customisation available: Yes
• Description of customisation: PSSUltimate is a modular system for proactive management of grounds maintenance, and as such only the required elements can be paid for and switched on. There are 2 levels of customisation ; ; The Admin panel allows your Account manager to set up a variety of customization to your use such as User functionality when accessed from different Mobile roles, Terms used for Roles and Modules within the system, Site Reports and Site Quality Checks can be customised allow sign off when incomplete, Site Quality grades can be customised to named preferences and structure and mandatory requirements for the inclusion images and notes when certain grades are selected, customer logo can be included on app.; ; Users further have access to customise role levels of Users (web and mobile) and which data they see e.g. Client. The Admin section allows the customer to set up all the Programs, Tasks, Equipment Job Roles, Training Courses, Inspections, Stock - everything within the system to their requirements. In addition to Quick Notes and Scheduled Periods

Scaling

• Independence of resources: Our services are held within Azure 'Auto-Scale' and 'Elastic' environments which allow the services to automatically provision additional resources when required. This ensures that users are not affected by demand by other users.

Analytics

• Service usage metrics: Yes
• Metrics types: Web User logins, Mobile User logins, Tasks completed, Live status of Equipment, Issues Reported. The Dashboard provides a full array of statistics and charts on service metrics
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users are able to export their data from within the Report Suite, here they are able to filter / sort / group any data and export to XLS / CSV / PDF / HTML.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • HTML
  • PDF
  • XML
  • XLS
• Data import formats:
  • CSV
  • Other
• Other data import formats: XLS

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The PSSUltimate platform is hosted on Microsoft Azure who provide 99.95% uptime. ; ; Any Scheduled Downtime for Maintenance / Updates will be carried out during off-peak times (20:00 - 04:00)
• Approach to resilience: Available on request.
• Outage reporting: We report any Outages through our News page. Any Scheduled downtime is additionally announced through Email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Role Based Access Control is used through out the system, allowing the Customer to specify what data an individual user will have access to. Support channels are available for all users, however any request data-access will require authorisation from named Customer representative.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Our polices are based up on our Cyber Security Strategy which is reviewed at board level annually. ; ; Any document requirements can be supplied upon request.
• Information security policies and processes: Our polices are based up on our Cyber Security Strategy which is reviewed at board level annually. Any document requirements can be supplied upon request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our configuration and change management processes prioritize security and reliability. All potential changes undergo thorough vulnerability assessments and necessary security modifications. Following evaluation, developments undergo rigorous testing procedures before proceeding to User Acceptance Testing (UAT).; ; All changes are assigned to a release which are then recorded and stored for reference.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our vulnerability management process ensures robust security measures. Monthly scans by a trusted third-party provider and continuous monitoring by our in-house team ensure comprehensive coverage. Additionally, we stay updated on the latest threats and vulnerabilities through subscription to relevant security channels; ; If a vulnerability has been detected, it is graded on its risk and severity and managed accordingly. Our grading is based upon the following - High priority are released same day, Medium priority within 2 days, Low priority within a week.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Potential Compromises are identified through Azure real-time monitoring and set triggers. Once identified, the threat is immediately investigated by the team and handled according to our Security Policy. We aim to respond to incidents within 1 - 6 hours depending on its severity.
• Incident management type: Supplier-defined controls
• Incident management approach: All of our services are actively monitored for errors by both Automated Azure services and our internal error reporting system. Common events are cataloged in our internal help file and communication is distributed if necessary. ; ; Users can report incidents to their Account Manager or the Support team via Email or Telephone. They are then provided with updates until the issue is closed. ; ; Incident reports and reviews can be generated following closure at the customer request.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity

  Fighting climate change

  Designed to be accessible and affordable, our platform ensures that sustainable practices are within reach for all users. By offering a paperless solution, providing online demos and account management, and promoting flexible working solutions for our employees, we prioritize reducing environmental impact. Additionally, we actively encourage recycling in our office to further diminish our carbon footprint. Through these initiatives, we strive to not only minimize our own environmental impact but also empower our users to embrace eco-friendly practices.

  Tackling economic inequality

  Our commitment to tackling economic inequality is reflected in our software, PSSUltimate. Designed with inclusivity in mind, PSSUltimate offers accessible technology tailored for individuals from diverse socio-economic backgrounds. Operating seamlessly even in areas with limited internet connectivity, our platform features intuitive user interfaces that prioritize ease of use. Additionally, our mobile application is offline-capable, ensuring accessibility regardless of connectivity challenges. We are dedicated to continuous improvement, striving to enhance our compliance with Web Content Accessibility Guidelines (WCAG) to ensure equitable access for all users.

  Equal opportunity

  As a software provider, promoting equal opportunity involves creating an environment where everyone has fair and equal access to opportunities, resources, and advancement, regardless of their background or identity. Including Diverse and Inclusive Hiring: We ensure our hiring processes are fair and unbiased by implementing strategies such as blind resume screening, diverse interview panels, and training for hiring managers on unconscious bias. We seek out candidates from underrepresented groups and create inclusive job descriptions that welcome applicants from diverse backgrounds. Equal Pay and Benefits: We commit to pay equity by conducting regular audits to identify and address any disparities in compensation based on gender, race, or other protected characteristics. We offer comprehensive benefits packages that support the well-being of all employees, including healthcare, parental leave, and professional development opportunities. Career Development and Advancement: We provide equal access to career development resources, and opportunities for advancement within the organisation where possible to create a supportive and inclusive culture that values diversity of thought and encourages employees to reach their full potential. Accessibility and Accommodations: We strive to ensure that our software products and workplace environments are accessible to individuals with disabilities by adhering to accessibility standards such as the Web Content Accessibility Guidelines (WCAG). We offer reasonable accommodations for employees who need them, whether it's assistive technology, flexible work arrangements, or modifications to the physical workspace. Accountability and Transparency: We hold leadership accountable for progress on diversity and inclusion goals by setting measurable targets and regularly tracking and reporting on outcomes. Foster a culture of transparency and accountability where employees feel empowered to speak up about issues related to equal opportunity and inclusion.

Pricing

• Price: £12,500 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mpritchard@pssltd.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.