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Coeus Software Ltd

Quvo: frontline productivity platform

A frontline productivity platform for operational policing. An innovative approach to digital transformation delivering radical business change. Mobilise business processes using a simple no-code design tool. Integrate with back office and national systems using API via 3rd party integration platform. Works with Android, iOS and Windows devices online and offline.

Features

  • Android, Windows 10, iOS and Chrome native client apps
  • Microsoft Azure / AWS data centre(s) hosted in UK
  • Microsoft 365 deployment compatible
  • API for advanced integration
  • No code App designer for rapid deployment of business processes
  • AI-driven data capture and fingerprint scanners support
  • Role-based access to business processes
  • Oauth2 authentication, encryption, digital signature and audit trail
  • Home Office Digital Evidence Standards compliant

Benefits

  • Improved access to information for frontline workers
  • Improved productivity: Less manual input required
  • Improved response times: Information is near 'real-time'
  • Improved confidence: Easy-to-use interface minimises training
  • Improved data quality: Less manual input and re-keying of information
  • Improved efficiency: Rapid deployment of processes to the frontline
  • Improved internal communication: Less voice traffic needed
  • Improved frontline worker safety: Less distracted by manual input
  • Improved visibility: Use anywhere including no network coverage
  • Improved integration: API compatible with integration platforms.

Pricing

£5 to £20 a user a month

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.hall@coeussoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 0 2 9 0 3 0 5 7 1 1 9 0 8 5

Contact

Coeus Software Ltd Simon Hall
Telephone: 07802 234789
Email: simon.hall@coeussoftware.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Hybrid cloud
Service constraints
Our service requires: Azure Active Directory (aka Entra ID). Connectivity is required to Microsoft Azure or AWS UK datacentres. Integration is via Open API compliant API, for use with standard integration platforms. Full provisioning documentation is also provided. Windows desktop is used for the business process app design tool. You will also need to decide upon the use of the "Data Return" service at subscription termination, when notification is issued. The service will make use of your existing enterprise device (security & management) solution and mobile network infrastructure.
System requirements
  • Customer's Azure AD authentication tenancy for user authentication
  • Windows 10.0.17763.0 (or later) mobile Client Devices or
  • IOS 11 (or later) mobile Client Devices or
  • Android 7.0 (or later) mobile Client Devices
  • Network Access to Azure UK / AWS data centres
  • Windows 10 or later for the Design Tool
  • Mobile device management provided by customer

User support

Email or online ticketing support
Email or online ticketing
Support response times
Our standard response times are based upon Monday-Friday 08:30 to 18:00, except English bank holidays.

Our service is monitored 24x7x365 and our support team will rectify emergency issues as soon as they are detected.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Business Hours Mon-Fri 08.30 to 18.00 Except English Bank Holidays. Online ticketing service 24x7x365.

Incidents acknowledged within 4hrs with problem assessment within 24hrs. Major Incidents action within 4hrs.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide an onboarding service which includes delivery of software as well as online training (client application familiarisation videos) and user documentation.
Service documentation
Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
  • Video
  • Immersive Try-out
End-of-contract data extraction
We provide an offboarding service and data return support service. This allows your database to be extracted as a backup file and presented to you on your media.
End-of-contract process
The offboarding service provides a data return support service. You must request the data extract service within 14 working days of notice of cancellation. The data return support service is a chargeable service via our professional services outcomes (Lot 3 Cloud Support) based on our standard SFIA rate card.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
  • Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The mobile and desktop clients UI/UX is optimised for the device form factor being used. Smartphone form factors adopt a swipe-based interface whereas tablet and desktop form factors adopt a conventional form layout interface. Functionality is the same subject to device support of features such as camera, location etc.

The Android App also supports Samsung DeX and can run on compatible Chromebook devices.
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
Day to day management of the service is provided through a web-browser. It is role-based and permits management of users, task queue, statistics dashboard, audit log review and system log review.
Accessibility standards
None or don’t know
Description of accessibility
Day to day management of the service is provided through a web-browser. It is role-based and permits management of users, task queue, statistics dashboard, audit log review and system log review.
Accessibility testing
None at this time. It is a roadmap item.
API
Yes
What users can and can't do using the API
An API is available that provides a range of services, including:

1. Sending tasks and pre-populated forms to mobile users
2. Getting completed forms and image/sound media for ongoing processing in third party systems, with retry management
3. Getting situational awareness information (user availability, duty status, location etc)
4. Providing real-time metadata for KPI analysis etc, such as counts of task types completed, time to complete, numbers of users, task locations etc, to drive charts and maps.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The entire forms-based platform is customisable, to digitise any business process for front line workers. No changes to the Quvo software are required to deploy or update task/form designs, and customisation updates are automatically delivered to apps over the network.

Use the App Designer tool to define task/form designs and to integrate them with broader business processes. This no-code tool can be used by anyone with appropriate training, governed by role based access. Design version control functionality is included to allow roll-back. Easily Export to Word or PDF via the API using Word templates.

The service integrates with other local and national systems via an API, which is designed to work with modern Integration Platforms such as Mulesoft Anypoint, which is typically managed via the customer's preferred systems integrator.

External local and national systems may also be searched via simple API-based connectors, using text based or biometric query parameters. Connectors can be hosted within the Integration Platform or as stand-alone APIs, and are typically managed by the customer's preferred systems integrator.

Scaling

Independence of resources
We use the inherent scaling capabilities of the cloud platform. This scaling allows demand management during peak times, reducing at non-peak times to optimise the service.

Each customer has their own dedicated database.

Analytics

Service usage metrics
Yes
Metrics types
We provide metrics in a Dashboard screen within the Web Portal and also as JSON data via the API. This includes counts of Tasks Completed, Tasks Abandoned, The dashboard also shows a graph of totals of each type of task for the last 2 hours and last 24 hours. A map view shows the locations of completed tasks. The API also exposes time-to-complete statistics and other information.
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
Less than once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
Our service depends on the continued compliance of the Microsoft Azure/AWS UK data centres.
SQL server transparent data encryption.
Blob storage transparent data encryption.
Task data is compressed and encrypted using AES256.
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data export is available via the Quvo Integration API. The App Designer is used to define the export operations required for each form. Forms with predefined export operations may also be created in real time through the API. When completed, the forms are queued for export accordingly. The API can be used to query the queue, retrieve the data, and report the export outcome, with retry logic built in. The API can export in JSON, Word or PDF formats. At the end of the contract you may also request the data return service.
Data export formats
Other
Other data export formats
  • JSON
  • PDF
  • Word
  • Multiple formats via 3rd party Integration platform
Data import formats
  • CSV
  • Other
Other data import formats
  • JSON
  • Multiple formats via 3rd party Integration platform
  • Word

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
Mobile data is protected at application level by encryption to AES-256. We expect the buyer would also use a Mobile Device Management (MDM) system to secure data at device level whilst using the service.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
Mobile application traffic is additionally secured using application level compression and encryption within the TLS tunnel. Data at rest is also compressed and encrypted. The approach uses AES256. Users cannot login without time synchronisation and the client app will not run if the device is 'rooted'.

Availability and resilience

Guaranteed availability
Our solution is hosted by Microsoft Azure/AWS platform and we use their service level as our baseline. Our architecture is designed to be resilient, for example mobile apps can continue to work without network access and will re-sync on restoration.
Approach to resilience
We use the Microsoft Azure/AWS platforms due to their scaling and resilience capabilities. We also utilise geographic replication of databases and services using a second UK datacentre to ensure that the service is resilient. Web services are provided by at least two instances at each data centre. Mobile apps can continue to operate in the absence of back-end connectivity.
Outage reporting
Our service desk will issue email alerts in the event that the service suffers any outages.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
We use role based access that is configured through an administrative (html-based) interface and utilises Active Directory / Federated Authentication.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
The service design ensures our staff do not have access to your protected information. We also monitor systems including internet-based communications and centrally managed group policies to ensure that our staff operate within their role function and no-one person has overall access. Our Development environment is separated from Operations and Service Management. Any incidents that occur will be reported and escalated up to CEO level where a formal report would be made to the client(s) affected, accordingly. We will produce a report within 24hours of the incident being detected. We hold Cyber Essentials and are working towards ISO/IEC 27001.
Information security policies and processes
We operate an information security policy. Our products are designed to ensure that our staff do not have access to your protected information. We monitor the service including internet-based communications and manage group policies to ensure our staff operate within their role function and no-one person has overall access to everything.

Incidents are reported and escalated to CEO level where a formal report would be made to you. The client report is made within 24 hours of the incident being detected.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Our configuration and change management processes records client configuration details, including knowledgebase materials in our Service Desk system. Change management follows a documented process that is described in the standard service management policy. We have set up a user forum for the service; Quvo User Group (QUG) to cover product roadmap. Our Operations Department includes a process where changes can be simulated in a representative customer configuration for factory test purposes. This takes place before the formal release cycle to ensure that potential security impacts are identified.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We use automatic vulnerability testing systems to monitor emerging and discovered vulnerabilities, and to automatically deploy security updates which are applied according to Cyber Essentials requirements. Our agile development process ensures that vulnerabilities that are identified can be graded and our resolution can be impact assessed. Our change management process ensures that software updates or knowledgebase articles are issued in a timely manner. Our Operations department track and monitor the conclusion remedial action. We operate a DevOps methodology that includes continuous integration and includes vulnerability as well as functional testing.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We use proactive monitoring of the service. In addition, the system provides Logs and Audit Logs to assist with monitoring and user behaviour. We also liaise with suppliers and clients in order to continue the company's continued alignment to GPG13. Audit logs comprise HMAC checksums to assure validity of data at rest. The collection of information in the field is only permitted on authorised devices.
Incident management type
Supplier-defined controls
Incident management approach
Our service desk is accessed via a web-based interface.Our standard service management policy sets out the process of Incident and Problem management cycles. Our service desk operates 'business to business'. It is your responsibility to ensure that calls from your user community are correctly analysed to eliminate local issues. We issue service tickets when calls are placed. We grade calls by priority and categorise problems. Depending on severity, the Change Management cycle may be invoked. We will use workarounds wherever possible to ensure continued service until a release cycle provides a formal resolution.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
Other
Other public sector networks
Connected by 3rd party Integration Platform

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

At Coeus Software, we recognize the need to address climate change and are committed to ensuring that our Quvo G Cloud service contributes positively to this global effort. Our social value statement reflects our dedication to sustainability and environmental stewardship.

Reducing Carbon Footprint: Quvo minimizes the need for physical paperwork and travel, significantly reducing the carbon footprint associated with traditional policing methods. By digitising processes, we help frontline workers operate more sustainably.

Energy Efficiency: Our cloud-based platform is hosted in data centers that prioritize energy efficiency, utilizing renewable energy sources wherever possible. This approach not only reduces emissions but also sets a standard for eco-friendly technology solutions.

Resource Optimization: Quvo enables better resource management, ensuring that vehicles and equipment are used efficiently. This optimisation leads to fewer emissions and a smaller environmental impact.

Innovation for Sustainability: We are continuously innovating to ensure that our services support the environmental goals of police forces. creating paperless operations and allowing frontline workers to spend more time in the community, promotes the use of green technology .

Tackling economic inequality

At Coeus Software, we believe that economic inequality is not just a societal issue, but a business one too. As a SME software company rooted in the heart of Tees Valley, we are uniquely positioned to make a real difference in our community. Our commitment to social value is embedded in our mission to create technology that empowers and includes everyone, driving growth and prosperity for all.

We recognize the challenges our region faces, with high levels of deprivation and inequality affecting the lives of many. That’s why we’re dedicated to leveraging our resources, expertise, and technology to foster inclusive economic development. We’re not just developing software; we’re building tools that create jobs, and compete on a global stage.

Our approach to tackling economic inequality involves:

Partnerships: Collaborating with local educational institutions to provide upskilling opportunities, ensuring that the next generation has the digital skills necessary to succeed in the modern economy.

Innovation: Investing in research and development to create innovative solutions that address local needs, such as improving access to services and enhancing the efficiency of local industries.

Inclusion: Ensuring our hiring practices reflect the diversity of Tees Valley, offering fair wages, and supporting career progression for underrepresented groups.

Community Engagement: Actively participating in community initiatives that aim to reduce poverty and improve health and well-being.

We are committed to measuring the impact of our actions, setting clear targets for improvement, and being transparent about our progress. By doing so, we hope to not only contribute to the economic revitalization of Tees Valley but also to set an example for how SMEs can be a force for positive change in their communities.

Equal opportunity

At Coeus Software, we are more than just a technology provider; we are a catalyst for change in Tees Valley. Our commitment to equal opportunity is the cornerstone of our social value statement, reflecting our dedication to creating a more inclusive and equitable society.

Equal Opportunity: We believe that talent thrives in diversity. Our recruitment and career development policies are designed to ensure that individuals from all walks of life have the chance to excel. We actively seek out diverse candidates, provide mentorship programs, and offer flexible working arrangements to accommodate different needs.

Community Engagement: We understand that equal opportunity begins with access to education and resources. That’s why we partner with local schools and organizations to provide educational programs and internships, focusing on STEM fields to inspire and equip the next generation.

Innovation for All: Our software solutions are developed with accessibility in mind, ensuring that they can be used by everyone, regardless of their abilities. We strive to break down barriers and open up new possibilities for people with disabilities.

Economic Impact: By fostering a diverse and inclusive workforce, we contribute to the economic vitality of Tees Valley. Our commitment to equal opportunity leads to a more dynamic, innovative, and productive business environment, which in turn stimulates local economic growth.

Transparency and Accountability: We hold ourselves accountable for our commitment to equal opportunity. We regularly review our practices and seek feedback from our employees to ensure continuous improvement.

Wellbeing

At Coeus Software, we understand that the wellbeing of frontline police officers is paramount to the success of our communities. Our G Cloud service provision is designed with the frontline workers needs at the forefront, ensuring that they have the tools and support necessary to perform their duties effectively and safely.

Enhanced Efficiency: Our platform streamlines administrative tasks, reducing the burden of paperwork and allowing frontline workers to spend more time engaging with the community. This shift from desk-bound duties promotes a sense of purpose and job satisfaction.

Real-Time Support: Quvo provides real-time access to critical information, enabling officers to make informed decisions swiftly. This immediate support reduces stress and uncertainty, contributing to better mental health.

Communication and Collaboration: Our service fosters improved communication and collaboration among officers and departments. By facilitating a connected workforce, we enhance the sense of camaraderie and mutual support, which is crucial for emotional wellbeing.

Training and Development: We offer continuous training and development opportunities through our platform, empowering officers with the knowledge and skills needed to face modern policing challenges confidently.

Feedback and Improvement: We actively seek feedback from the officers using our service to ensure that it meets their needs and contributes positively to their wellbeing. This feedback loop allows us to make ongoing improvements to our service.

Pricing

Price
£5 to £20 a user a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
A free trial may be available but would be time limited for non-live data.
Link to free trial
Www.policebox.com

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.hall@coeussoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.