Quvo: frontline productivity platform
A frontline productivity platform for operational policing. An innovative approach to digital transformation delivering radical business change. Mobilise business processes using a simple no-code design tool. Integrate with back office and national systems using API via 3rd party integration platform. Works with Android, iOS and Windows devices online and offline.
Features
- Android, Windows 10, iOS and Chrome native client apps
- Microsoft Azure / AWS data centre(s) hosted in UK
- Microsoft 365 deployment compatible
- API for advanced integration
- No code App designer for rapid deployment of business processes
- AI-driven data capture and fingerprint scanners support
- Role-based access to business processes
- Oauth2 authentication, encryption, digital signature and audit trail
- Home Office Digital Evidence Standards compliant
Benefits
- Improved access to information for frontline workers
- Improved productivity: Less manual input required
- Improved response times: Information is near 'real-time'
- Improved confidence: Easy-to-use interface minimises training
- Improved data quality: Less manual input and re-keying of information
- Improved efficiency: Rapid deployment of processes to the frontline
- Improved internal communication: Less voice traffic needed
- Improved frontline worker safety: Less distracted by manual input
- Improved visibility: Use anywhere including no network coverage
- Improved integration: API compatible with integration platforms.
Pricing
£5 to £20 a user a month
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
7 0 2 9 0 3 0 5 7 1 1 9 0 8 5
Contact
Coeus Software Ltd
Simon Hall
Telephone: 07802 234789
Email: simon.hall@coeussoftware.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Public cloud
- Hybrid cloud
- Service constraints
- Our service requires: Azure Active Directory (aka Entra ID). Connectivity is required to Microsoft Azure or AWS UK datacentres. Integration is via Open API compliant API, for use with standard integration platforms. Full provisioning documentation is also provided. Windows desktop is used for the business process app design tool. You will also need to decide upon the use of the "Data Return" service at subscription termination, when notification is issued. The service will make use of your existing enterprise device (security & management) solution and mobile network infrastructure.
- System requirements
-
- Customer's Azure AD authentication tenancy for user authentication
- Windows 10.0.17763.0 (or later) mobile Client Devices or
- IOS 11 (or later) mobile Client Devices or
- Android 7.0 (or later) mobile Client Devices
- Network Access to Azure UK / AWS data centres
- Windows 10 or later for the Design Tool
- Mobile device management provided by customer
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Our standard response times are based upon Monday-Friday 08:30 to 18:00, except English bank holidays.
Our service is monitored 24x7x365 and our support team will rectify emergency issues as soon as they are detected. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
Business Hours Mon-Fri 08.30 to 18.00 Except English Bank Holidays. Online ticketing service 24x7x365.
Incidents acknowledged within 4hrs with problem assessment within 24hrs. Major Incidents action within 4hrs. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- We provide an onboarding service which includes delivery of software as well as online training (client application familiarisation videos) and user documentation.
- Service documentation
- Yes
- Documentation formats
-
- Other
- Other documentation formats
-
- Video
- Immersive Try-out
- End-of-contract data extraction
- We provide an offboarding service and data return support service. This allows your database to be extracted as a backup file and presented to you on your media.
- End-of-contract process
- The offboarding service provides a data return support service. You must request the data extract service within 14 working days of notice of cancellation. The data return support service is a chargeable service via our professional services outcomes (Lot 3 Cloud Support) based on our standard SFIA rate card.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- Windows
- Other
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
-
The mobile and desktop clients UI/UX is optimised for the device form factor being used. Smartphone form factors adopt a swipe-based interface whereas tablet and desktop form factors adopt a conventional form layout interface. Functionality is the same subject to device support of features such as camera, location etc.
The Android App also supports Samsung DeX and can run on compatible Chromebook devices. - Service interface
- Yes
- User support accessibility
- None or don’t know
- Description of service interface
- Day to day management of the service is provided through a web-browser. It is role-based and permits management of users, task queue, statistics dashboard, audit log review and system log review.
- Accessibility standards
- None or don’t know
- Description of accessibility
- Day to day management of the service is provided through a web-browser. It is role-based and permits management of users, task queue, statistics dashboard, audit log review and system log review.
- Accessibility testing
- None at this time. It is a roadmap item.
- API
- Yes
- What users can and can't do using the API
-
An API is available that provides a range of services, including:
1. Sending tasks and pre-populated forms to mobile users
2. Getting completed forms and image/sound media for ongoing processing in third party systems, with retry management
3. Getting situational awareness information (user availability, duty status, location etc)
4. Providing real-time metadata for KPI analysis etc, such as counts of task types completed, time to complete, numbers of users, task locations etc, to drive charts and maps. - API documentation
- Yes
- API documentation formats
-
- Open API (also known as Swagger)
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
-
The entire forms-based platform is customisable, to digitise any business process for front line workers. No changes to the Quvo software are required to deploy or update task/form designs, and customisation updates are automatically delivered to apps over the network.
Use the App Designer tool to define task/form designs and to integrate them with broader business processes. This no-code tool can be used by anyone with appropriate training, governed by role based access. Design version control functionality is included to allow roll-back. Easily Export to Word or PDF via the API using Word templates.
The service integrates with other local and national systems via an API, which is designed to work with modern Integration Platforms such as Mulesoft Anypoint, which is typically managed via the customer's preferred systems integrator.
External local and national systems may also be searched via simple API-based connectors, using text based or biometric query parameters. Connectors can be hosted within the Integration Platform or as stand-alone APIs, and are typically managed by the customer's preferred systems integrator.
Scaling
- Independence of resources
-
We use the inherent scaling capabilities of the cloud platform. This scaling allows demand management during peak times, reducing at non-peak times to optimise the service.
Each customer has their own dedicated database.
Analytics
- Service usage metrics
- Yes
- Metrics types
- We provide metrics in a Dashboard screen within the Web Portal and also as JSON data via the API. This includes counts of Tasks Completed, Tasks Abandoned, The dashboard also shows a graph of totals of each type of task for the last 2 hours and last 24 hours. A map view shows the locations of completed tasks. The API also exposes time-to-complete statistics and other information.
- Reporting types
-
- API access
- Real-time dashboards
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- Less than once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
-
- Physical access control, complying with SSAE-16 / ISAE 3402
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Other
- Other data at rest protection approach
-
Our service depends on the continued compliance of the Microsoft Azure/AWS UK data centres.
SQL server transparent data encryption.
Blob storage transparent data encryption.
Task data is compressed and encrypted using AES256. - Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Data export is available via the Quvo Integration API. The App Designer is used to define the export operations required for each form. Forms with predefined export operations may also be created in real time through the API. When completed, the forms are queued for export accordingly. The API can be used to query the queue, retrieve the data, and report the export outcome, with retry logic built in. The API can export in JSON, Word or PDF formats. At the end of the contract you may also request the data return service.
- Data export formats
- Other
- Other data export formats
-
- JSON
- Word
- Multiple formats via 3rd party Integration platform
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- JSON
- Multiple formats via 3rd party Integration platform
- Word
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- Other
- Other protection between networks
- Mobile data is protected at application level by encryption to AES-256. We expect the buyer would also use a Mobile Device Management (MDM) system to secure data at device level whilst using the service.
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- Other
- Other protection within supplier network
- Mobile application traffic is additionally secured using application level compression and encryption within the TLS tunnel. Data at rest is also compressed and encrypted. The approach uses AES256. Users cannot login without time synchronisation and the client app will not run if the device is 'rooted'.
Availability and resilience
- Guaranteed availability
- Our solution is hosted by Microsoft Azure/AWS platform and we use their service level as our baseline. Our architecture is designed to be resilient, for example mobile apps can continue to work without network access and will re-sync on restoration.
- Approach to resilience
- We use the Microsoft Azure/AWS platforms due to their scaling and resilience capabilities. We also utilise geographic replication of databases and services using a second UK datacentre to ensure that the service is resilient. Web services are provided by at least two instances at each data centre. Mobile apps can continue to operate in the absence of back-end connectivity.
- Outage reporting
- Our service desk will issue email alerts in the event that the service suffers any outages.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- We use role based access that is configured through an administrative (html-based) interface and utilises Active Directory / Federated Authentication.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- The service design ensures our staff do not have access to your protected information. We also monitor systems including internet-based communications and centrally managed group policies to ensure that our staff operate within their role function and no-one person has overall access. Our Development environment is separated from Operations and Service Management. Any incidents that occur will be reported and escalated up to CEO level where a formal report would be made to the client(s) affected, accordingly. We will produce a report within 24hours of the incident being detected. We hold Cyber Essentials and are working towards ISO/IEC 27001.
- Information security policies and processes
-
We operate an information security policy. Our products are designed to ensure that our staff do not have access to your protected information. We monitor the service including internet-based communications and manage group policies to ensure our staff operate within their role function and no-one person has overall access to everything.
Incidents are reported and escalated to CEO level where a formal report would be made to you. The client report is made within 24 hours of the incident being detected.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Our configuration and change management processes records client configuration details, including knowledgebase materials in our Service Desk system. Change management follows a documented process that is described in the standard service management policy. We have set up a user forum for the service; Quvo User Group (QUG) to cover product roadmap. Our Operations Department includes a process where changes can be simulated in a representative customer configuration for factory test purposes. This takes place before the formal release cycle to ensure that potential security impacts are identified.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- We use automatic vulnerability testing systems to monitor emerging and discovered vulnerabilities, and to automatically deploy security updates which are applied according to Cyber Essentials requirements. Our agile development process ensures that vulnerabilities that are identified can be graded and our resolution can be impact assessed. Our change management process ensures that software updates or knowledgebase articles are issued in a timely manner. Our Operations department track and monitor the conclusion remedial action. We operate a DevOps methodology that includes continuous integration and includes vulnerability as well as functional testing.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- We use proactive monitoring of the service. In addition, the system provides Logs and Audit Logs to assist with monitoring and user behaviour. We also liaise with suppliers and clients in order to continue the company's continued alignment to GPG13. Audit logs comprise HMAC checksums to assure validity of data at rest. The collection of information in the field is only permitted on authorised devices.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Our service desk is accessed via a web-based interface.Our standard service management policy sets out the process of Incident and Problem management cycles. Our service desk operates 'business to business'. It is your responsibility to ensure that calls from your user community are correctly analysed to eliminate local issues. We issue service tickets when calls are placed. We grade calls by priority and categorise problems. Depending on severity, the Change Management cycle may be invoked. We will use workarounds wherever possible to ensure continued service until a release cycle provides a formal resolution.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
- Other
- Other public sector networks
- Connected by 3rd party Integration Platform
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
At Coeus Software, we recognize the need to address climate change and are committed to ensuring that our Quvo G Cloud service contributes positively to this global effort. Our social value statement reflects our dedication to sustainability and environmental stewardship.
Reducing Carbon Footprint: Quvo minimizes the need for physical paperwork and travel, significantly reducing the carbon footprint associated with traditional policing methods. By digitising processes, we help frontline workers operate more sustainably.
Energy Efficiency: Our cloud-based platform is hosted in data centers that prioritize energy efficiency, utilizing renewable energy sources wherever possible. This approach not only reduces emissions but also sets a standard for eco-friendly technology solutions.
Resource Optimization: Quvo enables better resource management, ensuring that vehicles and equipment are used efficiently. This optimisation leads to fewer emissions and a smaller environmental impact.
Innovation for Sustainability: We are continuously innovating to ensure that our services support the environmental goals of police forces. creating paperless operations and allowing frontline workers to spend more time in the community, promotes the use of green technology .Tackling economic inequality
At Coeus Software, we believe that economic inequality is not just a societal issue, but a business one too. As a SME software company rooted in the heart of Tees Valley, we are uniquely positioned to make a real difference in our community. Our commitment to social value is embedded in our mission to create technology that empowers and includes everyone, driving growth and prosperity for all.
We recognize the challenges our region faces, with high levels of deprivation and inequality affecting the lives of many. That’s why we’re dedicated to leveraging our resources, expertise, and technology to foster inclusive economic development. We’re not just developing software; we’re building tools that create jobs, and compete on a global stage.
Our approach to tackling economic inequality involves:
Partnerships: Collaborating with local educational institutions to provide upskilling opportunities, ensuring that the next generation has the digital skills necessary to succeed in the modern economy.
Innovation: Investing in research and development to create innovative solutions that address local needs, such as improving access to services and enhancing the efficiency of local industries.
Inclusion: Ensuring our hiring practices reflect the diversity of Tees Valley, offering fair wages, and supporting career progression for underrepresented groups.
Community Engagement: Actively participating in community initiatives that aim to reduce poverty and improve health and well-being.
We are committed to measuring the impact of our actions, setting clear targets for improvement, and being transparent about our progress. By doing so, we hope to not only contribute to the economic revitalization of Tees Valley but also to set an example for how SMEs can be a force for positive change in their communities.Equal opportunity
At Coeus Software, we are more than just a technology provider; we are a catalyst for change in Tees Valley. Our commitment to equal opportunity is the cornerstone of our social value statement, reflecting our dedication to creating a more inclusive and equitable society.
Equal Opportunity: We believe that talent thrives in diversity. Our recruitment and career development policies are designed to ensure that individuals from all walks of life have the chance to excel. We actively seek out diverse candidates, provide mentorship programs, and offer flexible working arrangements to accommodate different needs.
Community Engagement: We understand that equal opportunity begins with access to education and resources. That’s why we partner with local schools and organizations to provide educational programs and internships, focusing on STEM fields to inspire and equip the next generation.
Innovation for All: Our software solutions are developed with accessibility in mind, ensuring that they can be used by everyone, regardless of their abilities. We strive to break down barriers and open up new possibilities for people with disabilities.
Economic Impact: By fostering a diverse and inclusive workforce, we contribute to the economic vitality of Tees Valley. Our commitment to equal opportunity leads to a more dynamic, innovative, and productive business environment, which in turn stimulates local economic growth.
Transparency and Accountability: We hold ourselves accountable for our commitment to equal opportunity. We regularly review our practices and seek feedback from our employees to ensure continuous improvement.Wellbeing
At Coeus Software, we understand that the wellbeing of frontline police officers is paramount to the success of our communities. Our G Cloud service provision is designed with the frontline workers needs at the forefront, ensuring that they have the tools and support necessary to perform their duties effectively and safely.
Enhanced Efficiency: Our platform streamlines administrative tasks, reducing the burden of paperwork and allowing frontline workers to spend more time engaging with the community. This shift from desk-bound duties promotes a sense of purpose and job satisfaction.
Real-Time Support: Quvo provides real-time access to critical information, enabling officers to make informed decisions swiftly. This immediate support reduces stress and uncertainty, contributing to better mental health.
Communication and Collaboration: Our service fosters improved communication and collaboration among officers and departments. By facilitating a connected workforce, we enhance the sense of camaraderie and mutual support, which is crucial for emotional wellbeing.
Training and Development: We offer continuous training and development opportunities through our platform, empowering officers with the knowledge and skills needed to face modern policing challenges confidently.
Feedback and Improvement: We actively seek feedback from the officers using our service to ensure that it meets their needs and contributes positively to their wellbeing. This feedback loop allows us to make ongoing improvements to our service.
Pricing
- Price
- £5 to £20 a user a month
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- A free trial may be available but would be time limited for non-live data.
- Link to free trial
- Www.policebox.com