Prolifics Inc

Security Cleared Gen AI Chat Bot Services

Prolifics Services for the creation of Chat Bots using our Security Cleared team.

Features

• Define appropriate architecture
• Match budget/requirements to capabilities
• Navigate different vendors/solutions
• Define standards and approach
• Solution build
• Testing and delpoyment Services
• Managed Services and Solution Support

Benefits

• Improves client satisfaction
• Improves client issue resolution efficiency
• Reduces client support costs
• Reduce migration risk

£140 to £2,340 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve.cox@prolifics.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

703102130766667

Contact

Steve Cox
07557 781306
steve.cox@prolifics.com

Planning

• Planning service: Yes
• How the planning service works: We have prebuilt patterns for solutions and can do bespoke planning inorder to build a deployment map for specific requirements
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • AWS
  • Google
  • Azure
  • IBM

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We are vendor agnostic and so understand the patterns required to implement across cloud platforms. If a migration is required between clouds then we can assess and deliver that migration
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Prolifics have a suite of offerings around testing GenAI Apps, which include:; ◼ Data Quality Testing; ◼ Functional / Adversarial and Bias Testing; ◼ Testing for Accuracy and Completeness ; ◼ Automated Regression Testing; ◼ Security Testing; ◼ Performance Testing; ◼ Crowd Testing

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide CMMI Level 5 accredited managed services for BAU running of your platform.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: P1 Incidents are responded to within 30 minutes as standard. Response time increase for lower priority tickets up to a maximum of 24 hours for P3 / P4
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Prolifics provide the following as standard from £3,500 per month: SLA driven Incident Management and Service Requests delivered through our team of Support Engineers, Service Delivery Manager, Monthly Service Reviews, UK Business Hours support. ; ; Options at an additional price include: Technical Client Architect, 24/7 support and development factory options. ; ; There are a multitude of contracting options including options based on the number of incidents per month, and size of environment. Alternatively, costing can be calculated based on the average team capacity / work backlog, which can scale up or down over a 3 month trend. ; ; These models start at £3,500 per month, with hours available for either incident management or ongoing development depending on your monthly usage.; ; Included in the price is a dedicated technical account manager as well as a Jira based ticketing desk for incident tracking.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: TUV Nord
• ISO/IEC 27001 accreditation date: 26/07/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Prolifics is actively engaged in reducing the environmental impact of our operations and enhancing our sustainability. We are committed to continuously assessing and reducing the environmental impacts associated with our office activities and training service. We ensure all employees are aware of and understand the environmental consequences of their actions. This awareness drives responsible behaviour within our company. In our operations, our team use virtualised environments, optimised for size and resources, which are promptly powered down after use, to conserve energy. To reduce travel-related emissions, we have prioritised remote meetings, promoting a digital-first communication culture that significantly cuts down on business travel. In our procurement strategy, we focus on sourcing sustainably and supporting suppliers who adhere to stringent environmental standards. This is part of our broader commitment to sustainable procurement practices. We also encourage remote working to decrease the need for commuting, thereby reducing transportation-related energy consumption. Our office operates on a paperless basis, uses cloud-based applications extensively, and encourages recycling. All non-essential machinery is switched off when not in use to save energy. Additionally, through initiatives like the Cycle to Work Scheme, we support and encourage our employees to choose more sustainable transportation options. We ensure strict compliance with environmental legislation and seek collaborative opportunities with partners to further enhance our environmental stewardship. By implementing these practices, Prolifics is committed to leading by example in the technology industry, ensuring that our operations contribute positively towards a sustainable future.

  Tackling economic inequality

  Prolifics is deeply committed to addressing economic inequality through our ongoing partnership with the Help a Poor Child (HAPC) charity. Established in 1980 by Derrick Pereira, our Head of Testing Practice, HAPC has dedicated itself to alleviating the hardships faced by extremely deprived children. These children often lack basic necessities such as education and food, suffer from endemic diseases, and are forced into labour at a young age due to severe economic and social conditions. In alignment with our core values of social responsibility, Prolifics staff actively participate in supporting HAPC. Our team's involvement goes beyond financial donations; they contribute their time and effort to various fundraising activities, demonstrating a profound commitment to making a difference. Whether it’s volunteering at the charity’s Gala Ball, manning fundraising stalls, or packing essential supplies for schools in The Gambia, our employees embody a spirit of generosity and solidarity. This hands-on approach not only aids in gathering crucial resources but also ensures they are delivered effectively, demonstrating our dedication to not just supporting but actively participating in the fight against economic inequality. Through these efforts, Prolifics hopes to provide a tangible improvement in the lives of these vulnerable children.

  Equal opportunity

  Prolifics is committed to fostering an inclusive workplace through the rigorous enforcement of our Equal Opportunities Policy. This policy clearly outlines the responsibilities of all employees and strictly prohibits any form of direct or indirect discrimination. By setting firm guidelines for recruitment, advertising, and staff selection processes, we ensure that appointments are made fairly, based solely on job requirements and individual qualifications. This dedication to equality not only enriches our corporate culture but also enhances the quality of our workforce. In addition to our commitment to equal opportunity, we place a strong emphasis on the professional development of our employees.

  Wellbeing

  Prolifics is dedicated to supporting the wellbeing of our employees through a comprehensive wellness program, designed to prioritise health and ensure access to high-quality medical care. Our partnership with Bupa provides private healthcare to all staff members, providing access to top-tier medical services, including dental care. Our commitment to wellness extends beyond healthcare provision. We issue monthly wellness newsletters curated by our dedicated HR team, which provide valuable tips and guidance on utilising employee support services effectively. In collaboration with Cigna, we also host quarterly wellness webinars. These sessions cover essential topics such as stress management and work-life balance, reinforcing our holistic approach to employee health. This dedication to fostering a supportive environment is acknowledged through a Silver level Healthy Workforce designation from Cigna. To encourage an active lifestyle among our team, we organise the Global Fitness Challenge. This six-week program promotes friendly competition and fitness tracking, open to all employees. Participants can use compatible devices to track their progress, and they stand a chance to win prizes, further motivating engagement and healthy living. We also offer a Cycle to Work scheme. Additionally, we ensure continuous personal and professional development through Prolifics University. This platform provides comprehensive training and resources, supporting our employees' growth. All team members are encouraged to engage in training as part of their periodic appraisal reviews at the 3-6-9-12 month intervals, with resources available both online and in-person. Progress is meticulously tracked via our staff portal, ensuring that each employee has the opportunity to reach their full potential. Through these initiatives, Prolifics strives to create a supportive and thriving workplace where every individual can flourish both personally and professionally.

Pricing

• Price: £140 to £2,340 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve.cox@prolifics.com. Tell them what format you need. It will help if you say what assistive technology you use.