Policy in Practice

Low Income Family Tracker (LIFT)

The LIFT platform is intelligent data analytics software that helps local authorities to maximise resident’s income and reduce their costs. It combines our benefits policy engine with administrative datasets to target welfare support services. Councils can analyse, identify, engage and track financially vulnerable households to drive change.

Features

• Combine datasets for a single view on low income households
• Identify and engage households in poverty (income, food, fuel, …)
• Get data-led evidence of the impact support interventions are having
• Get up-to-date insights via monthly automated data refreshes
• Analyse your data to understand the impact of welfare reforms
• Use filters to model how groups are affected by policies
• Proactively model the impact of future policies on defined groups
• Integrate with the Better Off Calculator to improve support conversations
• Use the integrated communication features to send benefit take-up campaigns
• Download and export the underlying datasets for offline analysis

Benefits

• Maximise income and avoid costs by preventing vulnerability earlier
• Quickly identify and get insights on which households need support
• Understand and improve residents' financial resilience and reduce poverty gaps
• Identify households in poverty now and in the future
• Reduce problem debt, evictions, homelessness, food and fuel poverty
• Increase income from benefits and other support like social tariffs
• Get independent data-led evidence support needs via external third-party experts
• Improve return on investment from support campaigns with better targeting
• Improve demand management and financial stability through data-driven decisions
• Evidence the impact of your service and improve service design

£9,995 to £190,000 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@policyinpractice.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

703135762247688

Contact

Deven Ghelani
0330 088 9242
hello@policyinpractice.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: N/a
• System requirements:
  • Browser
  • Internet access

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times are typically within the hour
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Testing has been done by the web chat software provider. Any further conversations on accessibility would be welcomed by Policy in Practice
• Onsite support: Yes, at extra cost
• Support levels: Service includes a half day of on-site/online training.; Additional time can be purchased.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite training, online training, or user documentation
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Our standard data retention terms are from the beginning of the contract to the termination and one year after. You can amend your data retention terms to delete all of your records within six months after contract termination at no charge. ; ; Any alternative data retention policies need to be agreed with your account manager and will incur a management overhead that will need to be costed.
• End-of-contract process: The service is delivered and there are no additional costs.; ; The buyer need only provide 45 days written notice if provided as an ongoing service.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Web-based user interface
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Maintained by third party
• API: No
• Customisation available: No

Scaling

• Independence of resources: We use AWS lambda, cloudfront and ELBs to ensure maximum uptime with near limitless scalability.

Analytics

• Service usage metrics: Yes
• Metrics types: Management information and usage reports available within the product.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Sent securely via file sharing site as an excel file. A pdf can be downloaded of an individual case.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Where you are unable to use or receive the Services for a period of time in excess of 24 hours, we will, upon receipt of notice from you claiming the same, repay to you an amount equal to 50% of the Fees you have paid for such 24 hour period (calculated pro-rata). In order for this clause to take effect, you must notify us of such claim no later than 10 business days following the end of the applicable outage. Failure to provide notification by such date shall invalidate such claim and shall absolve us from any liability under this section to pay any such amounts. Those amounts stated within this section 8.1 shall be your sole remedy in respect of the Services being unavailable for any reason and, upon payment of such amounts or your waiving the right to receive such amounts by failing to make the relevant notification, we shall have no further liability.
• Approach to resilience: Available on request.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Role Based Access Control
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS
• ISO/IEC 27001 accreditation date: 28/07/2021
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Document and available upon request as PDF / word document.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Processes are regularly updated by our CTO and Director of Operations, with external support/input on a regular basis.; ; We operate industry-standard continuous integration and deployment approaches aligned to the Accelerate/State of DevOps research and recommendations. We use infrastructure as code managed in source control.; ; At the networking infrastructure level, we rely on AWS for change management processes.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Processes are regularly updated by our CTO and head of operations, with external support / input on a regular basis.; ; We make use of github dependabot alerts. Regular automated deployments ensures updates and security patches are incorporated as a matter of course. We actively develop our software and ensure that vulnerabilities are patched via the dependency management system.; ; At the networking infrastructure level, we rely on AWS for security patching.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Processes are updated by our CTO and Head of operations with external input on a regular (at least annual) basis.; ; At the networking infrastructure level, we rely on AWS for protective monitoring processes and use AWS GuardDuty to monitor for suspicious behaviour. We additionally employ a SaaS monitoring solution at the application level.
• Incident management type: Supplier-defined controls
• Incident management approach: Processes are updated by our CTO and Head of operations with external input on a regular (at least annual) basis.; ; At the networking infrastructure level, we rely on AWS for incident management processes.; ; We have a documented internal management and incident response process.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Wellbeing

  Fighting climate change

  We aim to achieve carbon neutrality by greening business processes and offsetting more carbon emissions than we emit.; ; As a small company our tCO2e is relatively low already but we still aim to be a carbon-neutral company by 2025

  Covid-19 recovery

  The LIFT platform supports people and communities to manage and recover from the impacts of COVID-19, including those worst affected or who are/were shielding. The LIFT platform identifies vulnerable residents so local authorities can target support to them. This support provided can improve the financial strength of customers by providing them with the support they require. Improving financial strength and by supporting vulnerable residents can significantly improve mental health, which can often result in reducing the demand on health and care services.; ; In some organisations, new ways of working are required post-COVID-19. We deliver an innovative and streamlined new way of working for local authorities and advice organisations to provide a simple and consistent approach to supporting vulnerable residents.; ; The calculator can improve the health and wellbeing of residents by improving their financial strength and providing them with support that they did not know was available to them. Improving their health and wellbeing can often lower the demand on health and care services.

  Tackling economic inequality

  The provision of our LIFT platform directly tackles economic recovery, identifying vulnerable residents, targeting support to them and tracking change.; ; The LIFT platform is an innovative, scalable and future-proofed technology that modernises delivery and increases productivity to deliver lower costs and higher quality of services.

  Wellbeing

  The provision of the LIFT platform supports health and well-being, particularly the mental health of vulnerable residents by targeting support to them and improving their financial strength.

Pricing

• Price: £9,995 to £190,000 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We are able to offer up to one week's access to a trial account, which also includes some user training to ensure organisations get the most out of the trial period. Customisations and self-serves would not be included in this trial.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@policyinpractice.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.