DATAGRAPHIC LIMITED

DATAGRAPHIC ONLINE PAYSLIPS: EPAYSLIPS

Epay is a secure online portal automating the distribution of Epayslips. Integrating with existing payroll data to provide secure online or printed Payslips, P60s, P45s/P11ds and Pension/HR related documents. Epay is intuitive, fully mobile compatible and available on any internet-enabled device. It’s easy to set up with no licence fees

Features

• Secure system, CST pen tested, GDPR Compliant
• Hosted by an auditable UK ISO270001/Cyber Essentials + organisation
• Integrates with existing payroll systems, data in any format
• Fully branded to the buyer with customisable look and feel
• Mobile intuitive, automatically scales to any device
• Quick onboarding process and self-service password management for employees
• Free company documentation uploader (for handbooks and policies)
• HTML and PDF document options available
• Single sign on and Multi-factor authentication options available
• Access 24/7 for an unlimited number of users

Benefits

• Instant delivery of online documents with real time notifications
• No more printing or postage costs
• IT Light, no software changes needed to buyers’ systems
• Pay-as-you-go pricing, only pay for what you upload
• Audit history of pay documents reduces queries into payroll
• Easy re-prints and downloads of historical pay documents
• Employees can access from any internet enabled device 24/7
• High speed data import function, documents released in seconds
• Restricted department/team permissions to access employee payroll data
• Two-way communication options via interactive forms and messages

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@datagraphic.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

703380360359131

Contact

Glyn King
01246 543000
tenders@datagraphic.co.uk

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Payroll management
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Epay provides an online payslip service extension to any existing payroll software: Zellis, Oracle, SAP, Sage, Iris, Star, etc.; Integration with HR web applications is also possible via SSO.; Epay does not need any prerequisite payroll software to work, it can be offered as a standalone web service.
• Cloud deployment model: Private cloud
• Service constraints: N/A
• System requirements: Only system requirement is internet access and a compliant web-browser

User support

• Email or online ticketing support: Yes
• Support response times: Average ticket response time is within 2 hours during business hours and the same for weekends. Out of hours and weekend support and can be provided at an additional cost.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We use Zendesk Chat which has been fully tested as part of the WCAG 2.2 AA accreditation
• Onsite support: Yes
• Support levels: You will be provided with a dedicated technical account manager who will be responsible for ongoing support and maintenance service updates. All support is provided by an experienced, UK-based team. In addition, a service support desk is manned at Datagraphic between 8.00 a.m. to 6.00 pm. Monday to Friday at no additional cost. Our average response time for support calls is under one hour and our average response time for email support requests is 2 hours.; Datagraphic will publish a list of key contacts as part of Service Level documentation and detail roles and responsibilities within the support structure. This list will provide primary and secondary contacts in addition to escalation and out-of-hours/emergency contact details.; If additional support is required, this can be provided at an additional cost as part of a bespoke support package.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: The Epay software is designed to be intuitive and easy to use, so minimal training is usually required.; Online demos and training sessions are available via Teams or video content, with onsite support provided as appropriate. We have found that workshop sessions and train-the-trainer sessions where users all feel involved, help to promote a positive experience and increase uptake of the new system.; User guides, employee videos, printed collateral and general communication resources are provided as standard at the implementation stage to ensure that all users become fully familiar with the application before going live. We can also assist in the production of marketing or communication materials to help with the rollout of the Epay product to your employees.; During the implementation phase, we provide a full project plan and transition timetable along with scheduled user testing documentation to ensure all stakeholders are kept up to date with onboarding processes.; Additional support is available in the first few weeks of post-go-live to ensure a smooth transition for users who have just started using the service.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Datagraphic comply fully with the GDPR’s right to data portability.; To extract data at the end of the contract, Datagraphic will always work closely with Data Controllers to supply their data back to them, when required, in an appropriate and mutually acceptable format. This will be handled in coordination with the technical account manager.; Datagraphic specialise in Data transformation and manipulation. This speciality lies at the heart of our ability to provide secure multimedia / format communication solutions.; Datagraphic pride themselves on their ability to interpret and represent data in a multitude of formats.; As such Datagraphic are able to provide assurances that respective data can always be returned, when required in a format as required by a Data Controller.
• End-of-contract process: The secure return of any Client data and the disposal of data that is not required is included in the price.; Through a dedicated single point of contact, Datagraphic work closely with Clients from the initial transfer meeting.; The transfer plan will cover the following areas in respect of both parties;; • The allocation of personnel to assist in the transition of services; • Reporting channels; • Liaison between Datagraphic and new provider; • Responsibilities for approval of transfer project documentation; • Escalation procedures; In addition, both parties will agree that the transfer plan shall cover each party’s responsibilities for the provision of services;; • Up to and on the termination date; • During any parallel provision of services; • During the hand back period after the termination date; Responsibilities and obligations during transfer of;; • Operational documents, including customer records, artwork and addresses; • Purchasable relevant surplus stock.; Datagraphic advise clients of the status throughout the process until the transfer.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Epay is screen adaptive to so it switches between the standard desktop view and a mobile intuitive version for mobiles and tablets. The mobile intuitive version has all of the same functionality as the desktop version but its design features enable users on their phone or tablet to interact in an easier way for their screen size e.g. scroll feature between dashboard options, burger menu, badge notifications.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: If requested, an Epay API can be made available to customer super admins. The API allows users to post payroll document data directly into the system.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The Epay user interface is customisable as standard and the look and feel can be branded to the customer identity through logo and background images. Layout is fixed but text within certain key pages is configurable as is the content of email notifications and the portal subdomain. Customers can also choose which ‘widgets’ to display on the employee dashboard. Business logic and data format/importers are always defined per customer. The PDF payslips can also be completely customised and the above is all defined at set up stage.; Editor tools are provided to allow administrators to customise pages such as useful info, contact us and messages (if required messages can be target per pay group). Additionally, administrators can publish generic PDF documents, such as handbooks, to the company documents area of the employee portal.; The out-of-the-box product is designed to be highly configurable to enable organisations to present a recognisable and trusted interface for employees to use.

Scaling

• Independence of resources: The infrastructure has been designed to support both SME’s (with less than 100 users) and cater for businesses within excess of 100,000 users. Servers are closely monitored throughout the monthly pay cycle via our automated software, which triggers alerts to the technical services team in the event that thresholds for memory, processing speed and response times are exceeded. In the event of business growth our hosting provider allows us to increase both bandwidth and memory usage with minimal notice ensuring we can respond rapidly to change.

Analytics

• Service usage metrics: Yes
• Metrics types: Super administrators have access to standard usage reports showing real time login activity by employee, these are available for interrogation at any time through the Epay interface. Common reports include active and inactive users lists, user email lists, print preferences and password reset request logs. These can be exported as excel files if required for further analysis.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Other
• Other data at rest protection approach: • Information Security: ISO 27001 compliant ; • Operational Resilience: ISO 22301 compliant; • Staff Training: Information Security awareness programme; • Staff Checks: Annual CRB, Credit, Identity; • Access Control: RBAC for physical and logical access; • Data Management: Encryption at rest, custom retention periods; • Secure Disposal: Onsite destruction of physical electronic waste; • Mobile Device Management: Encryption, remote wipe, EDR, SIEM; • Endpoint Security: Anti-malware, EDR alerts response by 24x7 SOC; • SIEM: Centralised logging, anomaly detection; • Continuous Security Testing: Ongoing testing external/internal ; • Cyber Security: Strong internal security testing capability; • Independent Pen Tests: Third-party CREST reviews
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Employees may export their data by downloading PDF output of payroll documents, forms and company documents (such as handbooks or policies).; Payroll data that has been uploaded to the services by the client can also be exported in the original file format by users with the appropriate permissions (admins).; If required administrators can also export standard and bespoke report data in XLS format.
• Data export formats: Other
• Other data export formats:
  • PDF
  • XLS
  • Same format as original file input
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • PDF
  • XML
  • TXT
  • EXCEL
  • RTF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: E-pay is available 24/7/365 days of the year on dedicated servers with a 99.7% uptime SLA. Users are always pre-notified of any down-time and we can agree service credits in the unlikely event of not meeting guaranteed levels of availability.
• Approach to resilience: The Epay Data Centre is ISO 27001-2022 accredited. The building is designed around Tier-3 data centre standards. Physical security measures include palisade fencing, external/internal CCTV, 24/7 security, access control system and biometric mantrap entry system. Secure areas limited to authorised staff through access control system.; Epay Business Continuity:; Data is recoverable on a per customer (web application) basis and all servers receive a full backup, restore and business continuity recovery service. Backups are taken twice daily, and on a weekly, monthly and yearly basis allowing for minimal data loss in any disaster recovery situation. In the case of data loss or complete server failure we make sure that all relevant files and folders are restored. Backups are encrypted to AES 256 bit standard.; Epay Disaster Recovery:; We can offer an off-site (Geographically separated) Disaster recover option. If this option is selected, The Client’s Epay Database will be backed up every 12 hrs and sent via SFTP to Datagraphic Rugby. A dedicated virtual machine would be configured to provide geographically separated disaster recovery service.
• Outage reporting: Email alerts are sent prior to any scheduled downtime.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: Users can login to Epay directly using supplied username and password and either 3 security questions or an authenticator token (as part of Multi-Factor Authentication).; We also offer SAML IDP and SP single sign on.; Standard Users (employees) can only access documents attached to their account; documents are attached based on a unique identifier within each document.; Admin roles are given to buyer staff in appropriate positions of authority and can shadow all, or a subsection of, Standard User (employee) accounts. Administrator permissions can also include uploading of data to generate employee documents and control of the messaging tool.
• Access restrictions in management interfaces and support channels: We aim to disable all non-essential services on web facing systems.; Internet facing application servers are configured on a standard build. This is a ‘hardened’ build that has undergone penetration testing and security review.; • Default passwords for system accounts are changed; • Default system accounts are disabled where possible; • Default passwords for all hardware such as routers, firewalls and switches are changed
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Description of management access authentication: All user Internet connectivity with Epay is encrypted via https using SHA2 certificates; ; Server administration (SSH port 22) is limited to requests originating from Datagraphic’s Public IP ranges.; ; All server system admin access is restricted to unique logons based on Datagraphic’s originating IP Address.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our sites are developed to banking standards with all document data being processed, printed and hosted at secure UK ISO27001-2022 accredited facilities. The minute-critical documents we send include sensitive personal and financial data, requiring robust and secure processes and infrastructure.; ; The information security policies and processes we follow include ISO 27001-2022 audited security policies including (but not limited to): Information Security Policy, Physical Security & Asset Management Policy, Information Security Training and Awareness Policy, GDPR & Data Protection Policy, Compliance Statement, Business Continuity and Disaster Recovery Policy, Secure Systems Engineering Principals Policy, Recruitment and Screening Policies and organisational structure.; ; All Datagraphic employees are required to annually sign non-disclosure and confidentially agreements along with the Information Security Policy. This is done alongside Information Security Training to acquaint staff with company policies, their responsibilities relative to them and any security procedures relevant to their work. Employees are trained on our detailed incident management process and told to report any potential or suspected security events or suspected security weaknesses to the CISO or their line manager.; ; Clients are also given a copy of our reporting structure as part of the standard onboarding process with descriptions of event classification, escalation protocol and contact details.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: IT Infrastructure Change Management requests are assessed by the relevant experts and Business Process owners, with risk management and reversal plans considered for significant changes. Implementation timing and testing are carefully planned to minimise service disruptions.; ; For Software Development we use change and version control mechanisms to safely support concurrent development. The development teams adhere to the Agile Manifesto, promoting iterative and incremental development, collaboration, and rapid response to change. Agile methods break tasks into small increments, with user acceptance testing and Continuous Security Testing conducted in separate environments before scheduled live releases at the end of each iteration.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: CST (Continuous Security Testing) is performed internally against Datagraphic’s entire internet facing service before each update. Also, external CREST accredited third parties conduct periodic penetration tests to validate results. This approach to regular vulnerability scanning follows OWASP's Top 10 guidelines.; ; Results are collated, fixes prioritised by our Information Security function, prior to implementation by development teams. We then retest to ensure remediation.; ; Patches applied ASAP during set operational hours, with appropriate technical staff available to support implementation.; ; Datagraphic are informed of High vulnerabilities as a priority by our dedicated security experts. Lower impact vulnerabilities are supplied through a monthly report.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: To identify potential compromises, our SIEM consolidates and centralises security event logs, aids in threat detection, incident response, and cyber-attack identification. Our EDR (Endpoint Detection and Response) coverage helps secure us from cyber threats. Providing real-time threat detection, investigation, and response.; ; When responding, results are collated, and fixes prioritised by our Information Security function, prior to implementation by development teams. We then retest to ensure remediation.; ; Patches are applied ASAP to incidents during set operational hours, with appropriate technical staff available to support implementation.; ; User account activity is monitored, abnormal activity is flagged and reviewed by our Information Security team.
• Incident management type: Supplier-defined controls
• Incident management approach: We have pre-defined processes for common events, and our Incident Management process includes:; • Contact Data-Controller: Communicate incident details to customer without delay.; • Breach Remediation: Implement suitable protective controls.; • Residual Risk Evaluation: Review controls implemented for potential residual risk.; • Contact 3rd Party Specialist: Depending on nature of breach, it may be necessary to involve 3rd Party Specialist Information Security consultants (in consultation with affected parties).; ; Users can contact their Account Manager, to report a potential or suspected breach, our CISO will be made aware.; ; An incident report will be completed and made available to the affected parties.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A full demo site would be made available with all functions enabled to mirror a live site. Full support would be given to buyer personnel with direct contact.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 2.5%
• Between £2,500,001 and £5,000,000: 3%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISOQAR
• ISO/IEC 27001 accreditation date: Thursday 11 May 2006
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Friday 24 January 2020
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 853ee17e-6958-4775-a7ab-6491981b2227
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Ea265eef-aade-4a48-8057-c3fecf256fc7
• Other security certifications: Yes
• Any other security certifications:
  • Police assured secure facility PASF
  • PAY.UK CPAS

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@datagraphic.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.