UST GLOBAL PRIVATE LIMITED

FinOps & Cost Optimization Services

FinOps+PACE is a multi‑cloud cost management platform for AWS, Azure, GCP, Databricks, and Snowflake. It unifies cost visibility, ensures accurate allocation, and provides role‑based insights. With forecasting, optimization, anomaly detection, and savings tracking, it empowers leaders, finance teams, and app owners to align cloud spending with business value efficiently.

Features

• Unified multi-cloud cost visibility aligned to business objectives
• Accurate cost allocation enabling ownership, chargeback, and accountability
• Intelligent optimization recommendations without compromising application performance
• Track realized, potential, and missed savings for leadership visibility
• Predictable forecasting and budgets for proactive financial planning
• Anomaly detection alerts developers to unusual cloud spending
• Persona-based dashboards for leadership, finance, engineers, and application owners
• Application-level cost insights directly connected to business value
• Commitment optimization ensuring cost-effective long-term cloud investments
• Centralized FinOps governance empowering CCOE collaboration and efficiency

Benefits

• Leadership aligns cloud spend with business goals and performance
• Leadership ensures cost-effective commitments and organizational accountability
• Finance plans, forecasts, and reports cloud costs accurately
• Finance improves cost transparency and financial responsibility
• Application owners manage and optimize application-level cloud expenses
• Application owners connect cloud costs directly to business value
• Developers detect unusual cloud costs early
• Developers collaborate on optimization and build daily cost awareness
• CCOE centralizes cloud cost governance across teams
• FinOps practitioners drive collaboration and mature FinOps practices

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukpublicsectorsales@ust.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

703670803101302

Contact

Sathiya Gopal
+44 7887713796
ukpublicsectorsales@ust.com

About your service

• Service categories:

  Systems Infrastructure Software

  Cloud Financial Management

  • Cloud Financial Management (FinOps)
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: There are no constraints that buyers need to be aware of.
• System requirements:
  • Modern standards-compliant web browser
  • Supported desktop operating system
  • Network connectivity to service endpoints
  • Enterprise identity provider for authentication
  • Access to cloud billing and usage data
  • Cloud resource tagging and metadata enabled
  • Email access for service communications
  • Ability to export reports in standard formats
  • Network access to cloud provider APIs
  • No local software installation required

User support

• Email or online ticketing support: Yes
• Support response times: All requests receive support within a 16–24 hour timeframe.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard support is included in the contract price and provides:; ; Email based support, Coverage of 16 hours per day, Monday to Friday (UK business days); Incident response aligned to the published service levels; Support for the PACE+ FinOps platform, data ingestion and reporting features; ; Enhanced support may be provided by agreement (addition cost) and can include:; ; Extended support hours; Collaboration channels (e.g. Teams or Slack); Additional onboarding, enablement or advisory support; ; Pricing for enhanced support is agreed contractually based on the scope, service hours and level of engagement required.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Online training is available for both individuals and groups, along with comprehensive user documentation. Onsite training can be provided based on the engagement model
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • MS Word
  • In Product help
• End-of-contract data extraction: When a contract ends, PACE+ FinOps provides customers with the ability to export their billing & usage data in csv format within an agreed off-boarding period. This enables customers to retain their financial records, reporting and governance data for compliance, audit and migration purposes before the data is deleted from UST systems in accordance with the agreed data-retention and data-protection policies.
• End-of-contract process: At the end of the contract, customer access to PACE+ FinOps is revoked in a controlled and auditable manner. Customers are provided with the ability to export their billing, usage, allocation, configuration and audit data in standard formats within an agreed off-boarding period. Once data export is complete, all customer data and metadata are deleted from UST systems in line with the agreed data-retention and data-protection policies.; ; Standard off-boarding, data export and account closure are included in the contract price. Any additional support, extended data retention or bespoke migration assistance beyond the standard off-boarding process is provided as an additional, chargeable service.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: The onboarding and offboarding guide is a concise document maintained in Confluence. Customers can access it at any time as needed. Dedicated consultants are assigned to each engagement to help accelerate the onboarding process.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: PACE+ FinOps is accessed through a secure, web-based user interface. The platform provides role-based dashboards for executives, finance, engineering and FinOps teams, showing multi-cloud cost, allocation, budgets, forecasts, savings and optimization insights. ; Users can explore spend by application, service, environment and owner, and generate reports for financial management and governance. Access is controlled through enterprise identity providers and role-based permissions to ensure data is only visible to authorized users
• Accessibility standards: None or don’t know
• Description of accessibility: PACE+ FinOps service is accessed through a secure, web-based user interface through standard browsers. The platform provides role-based dashboards for executives, finance, engineering and FinOps teams.
• Accessibility testing: Not applicable
• API: Yes
• What users can and can't do using the API: All PACE+ FinOps features are available through APIs. Customers can use these APIs to integrate FinOps data into external tools. The API documentation is well maintained and regularly updated. Once access and permissions are configured, integration is straightforward.
• API documentation: Yes
• API documentation formats:
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customers can choose from AWS, Azure, GCP, Databricks, and Snowflake as supported platforms. PACE+ FinOps offers multiple modules, including cost allocation, monitoring, cost optimization, forecasting, and more, allowing customers to enable only the modules they need. The product supports integration with any SAML-based authentication system. Role-based access control (RBAC) simplifies permission management across users, roles, departments, and projects. Users can create standard reports centrally or allow individual projects to define their own reports and thresholds based on preference.

Scaling

• Independence of resources: Our platform is offered as a SaaS solution that automatically scales based on demand. Dedicated hosting can also be provided based on customer requirements.

Analytics

• Service usage metrics: Yes
• Metrics types: PACE+ FinOps provides service metrics that help organizations manage and optimize cloud spending across providers. Key metrics include total cloud spend, cost by service, application, and environment, and cost allocation to ensure accountability. Optimization metrics track potential, realized, and missed savings, along with rightsizing and commitment utilization. Governance metrics such as budget variance, forecast accuracy, anomaly detection, recommendation aging, and cost of inaction highlight financial risks and improvement opportunities.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Download functionality is available across most modules, allowing users to export data in CSV format.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: PACE+ FinOps is designed and operated using resilient, cloud-native architecture on hyperscale cloud platforms to support high availability. UST uses best-endeavours to ensure the service is available and performant in line with normal operating conditions.; ; While no fixed availability percentage is guaranteed, the platform is monitored continuously and issues are addressed in line with the defined support and incident response processes. Planned maintenance is communicated in advance wherever possible.; ; Availability may be impacted by factors outside UST’s control, including third-party cloud platforms and billing data providers. As such, availability commitments and any remedies, including service credits, are subject to the terms of the customer’s contract.
• Approach to resilience: Available on Requests
• Outage reporting: Service outages are communicated via email

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted through strong authentication and access control mechanisms. Identity federation with an existing identity provider (such as Google Apps) is supported to enable centralized user management and single sign-on (SSO). Alternatively, access can be provided through secure username and password authentication. Role-based access controls (RBAC) are enforced to ensure users and support personnel only have access to resources and interfaces required for their responsibilities. All access is logged and monitored to maintain security and compliance.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: UST follows a defined escalation and reporting approach. The details can be provided upon request.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Information can be provide to customer under an NDA
• Vulnerability management type: Undisclosed
• Vulnerability management approach: PACE+ FinOps follows a structured vulnerability management process aligned to secure-by-design and cloud security best practices.; ; Security patches and updates are prioritized based on severity and risk. Critical and high-risk vulnerabilities are addressed as soon as practicable through configuration changes, patching or service updates. Lower-risk issues are scheduled into regular maintenance or release cycles. Patching is performed in a controlled manner to minimize service disruption.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: PACE+ FinOps uses protective monitoring to identify and respond to potential security incidents. Platform and access logs, authentication events and system activity are continuously monitored for anomalous behavior such as unusual access patterns or privilege changes. Alerts are investigated promptly by the platform team. Where a potential compromise is identified, actions may include isolating affected components, revoking or rotating credentials, applying configuration changes or patches, and increasing monitoring. Customers are notified where required in line with contractual and regulatory obligations.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident reports are provided through a structured and transparent process. When an incident is raised via Jira, it is logged, tracked, and managed by the assigned consultants and the cloud operations team. Updates and communications are shared through the designated web chat group and email support throughout the incident lifecycle. After resolution, a detailed incident report is prepared and shared with the tenant, outlining the incident summary, root cause analysis, impact assessment, actions taken, and preventive measures to avoid recurrence.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A free version of the product is available for a limited period, depending on the engagement type.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 2%
• Over £5,000,001: 3%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Intertek
• ISO/IEC 27001 accreditation date: Sunday 26 October 2025
• What the ISO/IEC 27001 doesn’t cover: All controls are included
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 45ea2c7d-0dcf-4719-9ad0-62a1cde170e5
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Aca8d25b-6da3-4baf-b86b-fa2f746d3fc0
• Other security certifications: Yes
• Any other security certifications:
  • ISO 22301
  • ISO 27701

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukpublicsectorsales@ust.com. Tell them what format you need. It will help if you say what assistive technology you use.