Arcus Global Limited

Arcus Government Pack

Arcus Government Pack supports UK Public Sector organisations in their use of the Salesforce platform by providing features specifically designed for and with governmental organisations. These include financial management and integrated payment channels, data security and publishing, task automation, workflow management, and multi-channel communications.

Features

• Financial Ledger linked to any standard and custom Objects
• Fee calculator allows manual and automatic calculation of fees
• Integration with payment-engines in UK-government market: GOV.UK-Pay, Capita-SCP, Civica-eStore
• Security management tools allow data/files to be shared and secured
• Status based Workflow management with user guidance and step validation
• Automated generation of key dates and schedules based on data
• Creation of templated records to speed up data entry
• Automated record flags to warn users of key data/missing data/risk
• Highlights key risks at predefined points processes
• Comms supporting email, letters, SMS, online notifications via customer portals

Benefits

• Allow recording of fees, payments, refunds etc
• Enables reconciliation of invoices and payments
• Ensure quick, accurate and reliable fee calculations
• Payments taken online, either when requesting a service, or later
• Supports public sector requirements to publish public-registers of data/documents securely
• Guides users through key processes, reducing error and training needs
• Lowers costs of case processing
• Allows key dates generated/used in reports, dashboards, other workflows
• Speeds up data-entry for users. Increases consistency of data/outputs
• Highlights risks to people, property, assets and processes

£5 a user a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@arcusglobal.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

703703109485750

Contact

Paul Langridge
+44 (0)1223 911841
gcloud@arcusglobal.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: This service is part of the Arcus platform, including but not limited to CRM, Gazetteer, Housing, Regulatory Services and Built Environment, FOI and Waste Management. Further expansion of customer-facing functionality such as self-service, customer accounts and public registers are available through the Arcus Digital Services Hub.
• Cloud deployment model: Public cloud
• Service constraints: Salesforce.com implements a release schedule of 3 major versions per-year, this is done outside of business hours and with minimal five-minute disruption to Salesforce.com instances. ; Significant new features are implemented on a continuous cycle of improvement along with scheduled maintenance of service and underlying systems. Maintenance events usually scheduled to occur outside normal hours-of-business (assumed 08:30-17:30). Details of Arcus release schedules available as part of on-boarding process.; Significant customisation possible subject to separate quotation. Customer-specific branding of software is included with a 12-month contract. Additional customisation features can be configured by the customer – Arcus Global will then provide guidance.
• System requirements:
  • Arcus software just requires an computer with a internet connection
  • Arcus software is supported by a range of internet browsers
  • For all browsers, enable JavaScript, cookies, and TLS 1.2

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times depend on how critical the issue / question is: Critical <4 hrs, High <8 hrs, Medium <16 hrs, Low <40 hrs. These are intended for the purpose of guarantees related to Service Credits. The actual response time will generally be much faster.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Following on from the customers 1st line trained support team, Arcus Global aim to seamlessly work with our customers to seamlessly assist in those areas which require more expertise. Second and third line support is included in the price of the proposal. Triaging, Telephone Support, Email/Ticket Support (24 / 7 web based support call logging), Remote Access Support and On-site Support. Standard support includes: Perpetual bug-fixes, Software updates to support all legislative changes, Assistance with customisation and reporting. Enhanced Second line support option also available at extra cost including: Management of role hierarchy, User management, Assisting with reporting and dashboard configuration, Management of email and letter templates and supporting static resources (logo’s).
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Your team will be introduced to the product through Workshops, Training sessions and User Tests. Shortly after project kick off, and following provision of the Master Configuration information, Arcus will make the implementation environment available to the Council’s delivery team and provide training on how to configure the system themselves. In this way they will become very familiar with the product. ; We knowledge transfer the customisation of our model configurations to these super-users; including training on maintaining processes, reports, templates and other advanced areas for them to be able to set up ‘cascade’ training sessions tailored for your users.; Our approach is ‘train the trainer’, where the user representatives consulted for system configuration receive training on using the functionality to become the core trainers. ; In addition, Salesforce as a base platform is well established and has online training materials for users in regard to standard features and functions and how to navigate around screens. These are freely available to all customers and accessed through a standard web browser as video tutorials: https://trailhead.salesforce.com/en/home; To help users get started we have created a recommended set of modules as a ‘Trailmix’.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Within our support portal
• End-of-contract data extraction: Data can be extracted by the user or Arcus. If Arcus is commissioned to extract and deliver data, the project must clearly specify how and where data should be extracted, the format required, and where it should be delivered. Arcus offers clients a fixed cost solution using published SFIA day rates. ; ; Your Arcus data will be available for 30 days from the date of termination and can be exported from the Arcus system in standard CSV files by the customer using standard data management tools including the Salesforce Dataloader application. After that 30 days the data will remain in a LOCKED state for a further 120 days before being erased from the system.
• End-of-contract process: Upon receiving notification of termination of contract your account will be closed based on either the requested termination date or upon expiration of your G-Cloud contract. If there is no subsequent extension or new contract formed then the customer will be entitled to extract all of their data from the cloud environment using a standard set of tools provided within the salesforce platform that underpins the Arcus product range.; ; Your Arcus data will be available for 30 days from the date of termination and can be exported from the Arcus system in standard CSV files by the customer using standard data management tools including the SalesForce Dataloader application. The data can be securely downloaded and, if necessary, Arcus can perform intermediary services to extract the data in a specific CSV format at an additional cost (which will vary according to the volume and complexity of the data itself).

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Salesforce Mobile app allows users to access the platform from any iOS or Android mobile device enabling agile working practises to be achieved. The app is downloadable for free from the iOS and Google Play stores. Limited offline capabilities are present allowing for data to be cached.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Arcus’s Software is built on the Salesforce Platform who is committed to accessible solutions to all individuals. This includes working with assistive technology like speech recognition software and screen readers. Salesforce follows the recognized best practices of the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Third-party vendors have completed an accessibility assessment of salesforce core products and have documented their accessibility status using these VPATs. Further details can be found on salesforce.com
• API: Yes
• What users can and can't do using the API: The platform is provided with several fully versioned open APIs in REST and SOAP formats, all protected by role-based security. The Metadata and Tooling APIs can be used to alter elements of the configuration, for example, modify database tables, or the layout of UI elements. The Data API and Bulk Data APIs allow Create, Read, Update, and Delete operations to be performed against any table. The Compound Data API allows easier manipulation of several related tables/records in one API operation. The Streaming API provides an event-driven model for tracking certain data changes. Certain business routines are also exposed via dedicated APIs.; ; There are many existing integrations and open source tools available that make utilising the APIs easier.; ; Almost any basic operation that can be performed by the UI can be performed by API.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: System administrators can modify almost any part of the system. This includes (but is not limited to):; - Extensions to the database schema to add new fields to existing tables, and to add whole new tables if required.; - Changes to screen layouts to support new fields and / or new screens to the UI to support new tables and fields, or to remove unwanted / unused fields and tables.; - Addition of data validation rules to ensure data quality.; - Addition of pre- and post-commit logic workflow steps to trigger other updates and actions when changes are made to data; - User permissions and User management; - Modification and extension of all document and email templates; All changes are made using an intuitive UI that requires “clicks not code” to make changes.; ; All users can further customise their view of the system, for example re-ordering UI elements and selecting defaults. All users can create ad-hoc reports and dashboards, unless this has been disabled by a system administrator.

Scaling

• Independence of resources: The Arcus solution is built on the Salesforce platform which works to a target time for platform availability of 99.99%, measured 24/7/365. The number of users on this service does not effect it's availability or quality. Some less critical elements of our solution are built on Amazon Web Services which operate to a 99.9% or 99.95% guaranteed availability which is again independent of number of users.

Analytics

• Service usage metrics: Yes
• Metrics types: Arcus Software is built on the Salesforce platform and can take advantage of its standard reporting and dashboard functionality. This allows users to build their own individual reports that allow reports of different types to be built. Ranging from real-time snapshots through to yearly summaries.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Other
• Other data at rest protection approach: Salesforce is compliant with a number of standards which require protection of data at rest (ISO 27001/27018, SSAE 16/ISAE 3402, SOC-1, SOC 2, SOC 3, PCI-DSS, TRUSTe Certified Privacy Seal, CSA STAR)
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data can be extracted by the user or Arcus. If Arcus is commissioned to extract/deliver data, the project must clearly specify how/where data should be extracted, format required, where it should be delivered. Arcus offers clients fixed cost solution using published SFIA rates.; ; Data can be extracted by the user at any time before the contract ends. There are several UI tools provided, depending on the specific needs. These tools provide data in CSV format, files are provided in their original formats. Open APIs also allow a variety of open-source tools to be used to extract data into other formats.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Standard HTTPS TLS/SSL encryption is used for data in transit protection.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Agreements in place for data security / handling that ensure compliance with the Data Protection Act. Arcus conforms to BS7858:2019, meaning all staff undergo applicant, financial, employment and criminal records checks. Arcus has ISO27001 certification ensuring the internal environment is secure and appropriately controlled.

Availability and resilience

• Guaranteed availability: Arcus solution is built upon Salesforce technology. Response times are published: https://trust.salesforce.com/trust/ with an availability target of 99.999% 24/7/365. Historically, Salesforce has had an excellent record of very high uptime. Salesforce have configured all networking components, SSL accelerators, load balancers, Web servers and application servers in a redundant configuration. Measures in place for providing high availability include:; 1. Facilities with reliable power, cooling, and network infrastructure; 2. High-availability infrastructure: networking, server infrastructure, and software; 3. N+1 redundancy; 4. Detailed historical availability data on the entire service, not just on individual servers; ; Some less critical elements of our solution are built on Amazon Web Services which operate to a 99.9% or 99.95% guaranteed availability.
• Approach to resilience: The service is delivered via the Salesforce platform and AWS, both of which use highly redundant networking. Data held in Salesforce is stored and processed in a primary server and replicated to a second site. Each server has multiple active clusters and use highly redundant carrier-class disk storage.
• Outage reporting: Arcus Solution is built on the Salesforce platform. Salesforce provides current and historical (the preceding month) data on service availability for each of their instances at https://status.salesforce.com. ; A swagger-format API is available, as is an email notification system.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: A valid email is required which becomes the unique username, and a password reset email is sent to this address. This ensures that the email address is valid. The user is then required to set a new password with a definable structure complexity - for example, uppercase/lowercase plus a number.
• Access restrictions in management interfaces and support channels: The role-based security model only permits specified users to modify the configuration of the system. Access can be further restricted to only permit certain operations in 'high-assurance sessions', i.e. where two-factor authentication has been completed.; ; Support from Arcus Global is provided via a separate portal with independent role-based access.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: All users are required to have a username and password to access the system with the option of adding 2-factor (token-based) authentication as required. Password complexity and expiry can be configured by the customer to ensure appropriate controls are in place.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Socotec
• ISO/IEC 27001 accreditation date: 27 October 2021
• What the ISO/IEC 27001 doesn’t cover: .
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO 9001 : 2015

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Arcus hold ISO 9001: Quality Management Standard
• Information security policies and processes: Arcus is ISO27001:2013 and ISO9001 accredited and audited annually. Arcus implements an ITILv3 approach to support delivery that integrates with our security processes. Information security reports are arranged by the SIRO as part of a five-part response to any weakness, event, incident, or breach.; ; Salesforce's Information Security Management System and information security policies are based on ISO27002 best practices and ISO27001 certified. Salesforce maintains details of security processes at https://trust.salesforce.com/en/security/; ; Amazon Web Services' information security policies are ISO 9001, ISO 27001, ISO 27017, and ISO 27018 compliant. Further details are maintained at https://aws.amazon.com/artifact/

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Arcus will maintain a change log of environmental controls and operate releases through our release manager.; ; All changes to software components are tracked via industry-standard source control systems which facilitate reviews of each change in line with our secure development policy. Versions of our products are tagged with a major-minor-patch system that allows easy tracking of changes.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Arcus uses industry-standard tools to automatically review elements of our solution. In addition, all modifications are reviewed against the OWASP guidelines and we carry out period re-reviews of our products.; ; Non-critical patches to our products can be applied to customer environments as soon as the fix is available, as can remedies for insecure environment configurations.; ; Salesforce and AWS operate with multiple tiers of vulnerability management which include directive, preventive, detective, and responsive controls. Critical patches to the infrastructure are, whenever possible, deployed during off-peak hours, without downtime and are typically seamless to customers.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Records all login attempts: originating IP address, time and success/fail against each user account. Information can be extracted for analysis against organisational policies. Configurable settings: enforce logins from an approved IP range and/or at certain times of day, maximum session length and automatic account locking after x failed login attempts.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Standard incident management ensures that all recorded incidents are triaged and routed to the appropriate resolver groups and, where necessary, escalated. In specific cases, it may be necessary to escalate incidents directly to the provider. We have a standard handoff process to ensure that end-to-end communication is maintained.; ; Users should report incidents by our standard support mechanisms i.e. by phone, support portal, or email depending on severity. For major incidents of any kind, regular telephone contact is then established until resolution.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  The great outdoors and green space has proven to be invaluable in helping to maintain our mental health and wellbeing through the challenges we have all faced through the pandemic. ; ; With that in mind, the team at Arcus Global chose to donate 100 tree saplings to all our local authority customers and work with them to get them planted in their locality. We have pledged to do this every year, so every Sept/Oct our local authority customers can apply to receive their annual allocation of saplings to grow as we grow! ; ; Showing our long-term commitment in this way, we hope to help enrich the local environment for our customers' citizens. Giving them access to more woods and trees on their doorstep, improving mental health and wellbeing, as well as providing habitats for wildlife to thrive and ultimately impacting overall carbon levels.; ; https://www.arcusglobal.com/news/a-grand-day-out-planting-grow-with-arcus-trees-at-rosliston-forestry-centre-in-south-derbyshire/ ; ; We also extend our ‘Grow Green’ initiative to our staff, who are able to claim back a nominal amount bi-annually on expenses, which can go towards growing something themselves, be it fruit, vegetables, flowers or even purchasing a house plant for their home office.; ; Identifying our environmental impact and achieving ISO 14001 certification goes hand in hand with Arcus’ environmentally-friendly ethos, and means that we’re able to make our day-to-day operations more sustainable. It should also be noted that Salesforce, the platform Arcus build their applications on, achieved NetZero in 2021. https://www.salesforce.com/news/press-releases/2021/09/21/salesforce-achieves-net-zero-across-its-full-value-chain/ ; ; When in the office, we reside in a building that has a BREEAM rating of EXCELLENT - the Building Research Establishment Environmental Assessment Method (BREEAM) is the world’s foremost environmental assessment method and rating system for buildings and sets the standard for best practice in sustainable building design, construction, and operation.
• Covid-19 recovery:

  Covid-19 recovery

  The solution offered by Arcus is Cloud-based. Access to the systems is via a browser, meaning the systems are ideal for home or hybrid working. When the pandemic hit in 2020, our customers were able to immediately allow their staff to work from home. This has continued for the last two years. Some staff are now back in their offices either full-time or in a hybrid working pattern, the impact on the departments was minimal and fits with the new ways of working. Mobile working, integral to the solutions, allowed inspectors to continue to work without having to return to the office.; ; During the pandemic, Arcus recognised the need to support its staff. The introduction of ‘Beingwell’ (https://www.beingwellfamily.com/) in May 2021 further strengthened the support offered by the existing offering from Healthshield (https://www.healthshield.co.uk/) - which is available to all employees when they join the company. Beingwell offers online talks and training, in addition to an interactive account to monitor health and activity progress. The entire company was encouraged to take part in BuddyBoost, twice over the last 12 months. All of these actions support the physical and mental health of Arcus staff.; ; Arcus has always encouraged the use of public transport for staff, it should always be considered first before the use of a car. The nature of the Arcus solution means that many staff were already home-based, but this increased to 100% during lockdown. The office in Cambridge was modified to allow for social distancing when a return to the office was allowed and has now gone under a complete transformation to take advantage of the space created by the reduction in desks. This includes more open spaces, bigger gaps between desks and more areas for staff to have meetings and socailise.
• Tackling economic inequality:

  Tackling economic inequality

  Arcus have had work placements for school/college students to allow them to get a feel for the sort of jobs that are available at Arcus. We train them to use Salesforce, carry out research and update our records. They also have an opportunity to work with our development department and in our Account Management Team. This gives the young person the experience of working in an office with all the social contact and the obligations attached to having a job. It also gives them an insight into the workings of a software house. ; ; Previous apprentices have gone on to then apply for full-time jobs with Arcus, furthering their experience and skills. Though we do not currently have any apprentices working with us, part of our recruitment planning approach involves taking on apprentices across various teams with the aim of developing skill sets to then take on as employed members of staff, offering longer term career opportunities.
• Equal opportunity:

  Equal opportunity

  Arcus is committed to creating an environment of positive working relationships. To preserve and protect such an environment, the organisation has policies and procedures that set out standards of conduct that must be observed and enable staff to raise concerns, to be provided with a response and for those concerns to be addressed in an appropriate forum and, to obtain an appropriate remedy. These include an Equality, Diversity and Dignity policy, a Recruitment Privacy Policy, sections of our Employee handbook outlining our Code of Conduct and practices around Harassment & Bullying, Anti-bribery and Corruption and Whistleblowing.; ; Arcus believes that every employee has the right to be treated with equality, dignity and respect in the workplace and is committed to providing a supportive working environment to foster such a culture by addressing unacceptable behaviour and promoting positive behaviour this policy fully underpins Arcus’ vision and values.; ; Arcus is committed to the principles of the Modern Slavery Act 2015 and the abolition of modern slavery and human trafficking. We strive to ensure the highest standards of integrity and ethical practice in all aspects of our business and this includes ensuring that our suppliers and service partners share these high standards. Within our organisation we are committed to creating and ensuring a non-discriminatory and respectful working environment for our employees. We are an accredited employer with The Living Wage Foundation.; ; Our full Mordern Slavery Statement can be found here: https://www.arcusglobal.com/modern-slavery-statement/
• Wellbeing:

  Wellbeing

  As a business, we have a duty of care to look after the health and safety of employees, including their mental and physical wellbeing. There are many factors that influence health and wellbeing. Understanding and addressing these factors can result in a range of benefits for both individuals and the wider business. We have opportunities in place to promote and support the Mental and Physical health and wellbeing of all employees. To support healthy lifestyle choices and enable a healthy work/life balance. Arcus offers options for flexible working and working from home and to set realistic targets and deadlines to prevent excessive working hours.; ; Mental Well-being aims:; a) To create a supportive workplace culture, tackle factors that may have a negative impact on mental health, and ensure managers have the right skills to support staff.; b) To provide support and guidance for any member of staff experiencing mental health issues; Physical Activity & Nutrition; To raise awareness of the importance of both physical activity and healthy eating for managing stress and maintaining mental wellbeing.; ; Healthier and happier staff which benefits both the person and the company. Healthier and happier staff have less days off sick and perform their roles to a higher level.; ; Supportive culture: three qualified mental health first aiders who can support employees with mental ill health; provide opportunities for employees to engage in social events and shared interests, enabling them to support their own mental wellbeing. We have a designated social committee: team Awesome; offer options for flexible working and working from home and sets realistic targets and deadlines to prevent excessive working hours; zero tolerance policy for bullying, harassment, racism or discrimination in the workplace. We also allow staff two volunteering days a year, where they can contribute to a worthy cause of their choice.

Pricing

• Price: £5 a user a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@arcusglobal.com. Tell them what format you need. It will help if you say what assistive technology you use.