Responsiv Solutions Ltd

Responsiv Solutions IBM Content Manager OnDemand on Cloud

This offering enables the loading, indexing and archiving of application printed output such as reports, statements, bills etc. It has the flexibility to handle large data files with multiple documents and supports a variety of file formats such as PDF, AFP, Line Data and XML. Uses include Police evidence management.

Features

High Speed Archival with document expiry
Flexibility to handle large data files with multiple documents
Auto Indexing and automatically extract meta-data from reports, statements etc
Analytics and Report Mining on captured data
Full Text Search to find documents by any text
Periodic distribution of reports to designated internal users
Active Directory Integration
Ability to handle very large data files containing multiple documents
Legal holds can be enabled to prevent document expiration
Support for multiple document types including image documents

Benefits

Locate data easily without specifying the exact report
View selected data from within a report
Integrates data to create an online, archive and retrieval system
Provides controlled and reliable access to an organization's reports
Standard, intuitive client with thumbnails, bookmarks, notes, and shortcuts
Avoid the need to store paper documents, greener solution
Reduce electronic storage costs through efficient compression of files
Data mining and analytics of historical customer data
Reduce customer servicing costs, avoid printing costs and paper use
24x7 self-service access to statements, bills and correspondence

£9.14 a user a month

Free trial available

Service documents

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@responsiv.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

Contact

Responsiv Solutions Ltd Mike Axial
Telephone: +44 (0)1344 266 980
Email: sales@responsiv.co.uk

Service scope

Software add-on or extension: No
Cloud deployment model: Public cloud

Hybrid cloud
Service constraints: Cloud Services are designed to be available 24/7, subject to maintenance. Client will be notified of scheduled maintenance.
System requirements: https://www.ibm.com/software/reports/compatibility/clarity/softwareReqsForProduct.html

User support

Email or online ticketing support: Email or online ticketing
Support response times: Response time depends upon request severity. Severity 1 has an objective of under 2 hour response time, 24 x 7, whilst a Severity 4 has an objective within 1 business day (Monday-Friday business hours)
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
Phone support: Yes
Phone support availability: 24 hours, 7 days a week
Web chat support: Web chat
Web chat support availability: 24 hours, 7 days a week
Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
Web chat accessibility testing: https://cloud.ibm.com/docs/overview/accessibility?topic=overview-accessibility-platform
Onsite support: Yes, at extra cost
Support levels: Included within the price
Severity 1 - Critical impact/service down:
Business critical functionality is inoperable or critical interface has failed. Condition requires an immediate solution.
Response: Within 1 hour, 24x7

Severity 2 - Significant impact:
A service feature or function is severely restricted in its use or Client is in jeopardy of missing business deadlines.
Response: Within 2 business hours, Monday to Friday business hours

Severity 3 - Minor impact:
Indicates the service or functionality is usable .
Response: Within 4 business hours, Monday to Friday business hours

Severity 4 - Minimal impact:
An inquiry or non-technical request.
Response: Within 1 business day, Monday to Friday business hours

On-site support provided as a Time & Materials basis and will be scoped and agreed before attending site
Support available to third parties: Yes

Onboarding and offboarding

Getting started: IBM provide comprehensive online documentation, tutorials, free online training courses and hundreds of tutorials and articles available on the IBM developerWorks portal.
Service documentation: Yes
Documentation formats: HTML
End-of-contract data extraction: In the event of termination of the agreement and/or of a given Service, IBM will grant all reasonable and requisite cooperation in drawing up and implementing a plan that describes the way IBM will ensure the handover of the Cloud Services and data to the customer or a subsequent supplier assigned by the former. The Exit Plan to be drawn up by the parties will include all detailed activities, responsibilities, dependencies, costs and milestones for the termination and the handover of the corresponding Services to the customer or a subsequent supplier.

IBM will return the Client Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration.
End-of-contract process: At the end of the contract services continue to run but the user will be prompted to add a new payment method or sign a new contract. Access via the UI will be disabled but services continue to run and there is no immediate data loss.

Using the service

Web browser interface: Yes
Supported browsers: Microsoft Edge

Firefox

Chrome

Safari
Application to install: No
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: No difference.
Service interface: No
User support accessibility: WCAG 2.1 AA or EN 301 549
API: Yes
What users can and can't do using the API: RESTful API access is available to repository functions.
API documentation: Yes
API documentation formats: Open API (also known as Swagger)

HTML
API sandbox or test environment: Yes
Customisation available: Yes
Description of customisation: See online documentation for details
Document classes and metadata can be defined, folder hierarchy for storing and management of documents and content can be defined.

Scaling

Independence of resources: The performances delivered are determined by the purchased offering which defines the parameters for throughput and volumes. For example IBM Content Manager OnDemand on Cloud Bronze offering is intended to support loading and indexing of up to 15GB data with 30,000 concurrent document searches and retrieval operations in 12 hour period

Different tier offerings are available depending on workload requirements.

The architecture of IBM cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.

Analytics

Service usage metrics: Yes
Metrics types: The monitoring and reporting of service metrics is configurable, and generally include logins over specified period of time, transaction load, and ingestion information etc.

Content Manager OnDemand on Cloud provides usage monitoring and reporting via the ARSRPT command component.
Reporting types: API access

Real-time dashboards

Resellers

Supplier type: Reseller providing extra support
Organisation whose services are being resold: IBM

Staff security

Staff security clearance: Other security clearance
Government security clearance: Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom

European Economic Area (EEA)

Other locations
User control over data storage and processing locations: Yes
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency: At least once a year
Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest: Physical access control, complying with CSA CCM v3.0

Physical access control, complying with SSAE-16 / ISAE 3402

Physical access control, complying with another standard

Encryption of all physical media

Scale, obfuscating techniques, or data storage sharding
Data sanitisation process: Yes
Data sanitisation type: Explicit overwriting of storage before reallocation
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach: There is an export capabilities for extracting both documents and metadata from the repository.
Data export formats: Other
Other data export formats: Documents are exported in their native format.
Data import formats: Other
Other data import formats: Any document format is supported e,g, Office, PDF, images etc.

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Other
Other protection between networks: IBM will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, IBM will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.
Data protection within supplier network: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability: Availability during a contracted month = Compensation
(% of monthly subscription fee for contracted month that is the subject of a claim)
<99.9% = 2%
<99.0% =5%
<95.00% = 10.0%
IBM will make a rebate directly available to Client. Further details at
https://www.ibm.com/software/support/saas_support_overview.html
Approach to resilience: Available on request
Outage reporting: Email notifications for scheduled changes

Identity and authentication

User authentication needed: Yes
User authentication: Identity federation with existing provider (for example Google Apps)

Username or password
Access restrictions in management interfaces and support channels: IBM maintains individual role-based authorization of privileged accounts that is subject to regular validation. A privileged account is a duly authorized IBM user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
Access restriction testing frequency: At least every 6 months
Management access authentication: Public key authentication (including by TLS client certificate)

Dedicated link (for example VPN)

Audit information for users

Access to user activity audit information: Users contact the support team to get audit information
How long user audit data is stored for: Between 1 month and 6 months
Access to supplier activity audit information: Users contact the support team to get audit information
How long supplier audit data is stored for: Between 1 month and 6 months
How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: Bureau Veritas Certification Holding SAS
ISO/IEC 27001 accreditation date: 29 November 2021
What the ISO/IEC 27001 doesn’t cover: https://www.ibm.com/cloud/compliance
ISO 28000:2007 certification: No
CSA STAR certification: Yes
CSA STAR accreditation date: 02/01/2020
CSA STAR certification level: Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover: The IBM CSA Star Self-Assessment can be viewed https://cloudsecurityalliance.org/star/registry/ibm-cloud/services/ibm-cloud-services/
PCI certification: No
Cyber essentials: No
Cyber essentials plus: No
Other security certifications: Yes
Any other security certifications: https://www.ibm.com/uk-en/cloud/compliance/global

https://www.ibm.com/trust

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001
Information security policies and processes: IBM has an Information Technology (IT) Security policy that establishes the requirements for the protection of IBM's worldwide IT systems and the information assets they contain, including networks and computing devices such as servers, workstations, host computers, application programs, web services, and telephone systems within the IBM infrastructure. IBM’s IT Security policy is supplemented by standards and guidelines, such as the Security Standards for IBM's Infrastructure, the Security and Use Standards for IBM Employees and the Security Guidelines for Outsourced Business Services. Such are reviewed by a cross-company team led by the IT Risk organization every six months. IBM has a dedicated Vice President of IT Security who leads a team responsible for IBM's own enterprise data security standards and practices. Responsibility and accountability for executing internal security programs is established through formal documented policies. IBM Services teams also have dedicated executives and teams who are responsible for information and physical security in the delivery of our client services.

Operational security

Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach: IBM maintains policies and procedures to manage risks associated with the application of changes to its Cloud Services. Prior to implementation, all changes to a Cloud Service, including its systems, networks and underlying components, will be documented in a registered change request that includes a description and reason for the change, implementation details and schedule, a risk statement addressing impact to the Cloud Service and its clients, expected outcome, rollback plan, and documented approval by IBM management or its authorized delegate.
Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach: With each Cloud Service, as applicable and commercially reasonable, IBM will a) perform penetration testing and vulnerability assessments before production release and routinely thereafter, b) enlist a qualified and reputable independent third-party to perform penetration testing and ethical hacking at least annually, c) perform automated management and routine verification of underlying components’ compliance with security configuration requirements, and d) remediate any identified vulnerability or noncompliance with its security configuration requirements based on associated risk, exploitability, and impact. IBM takes reasonable care to avoid Cloud Service disruption when performing its tests, assessments, scans, and execution of remediation activities.
Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach: IBM maintains and follows policies requiring administrative access and activity in its Cloud Services’ computing environments to be logged and monitored, and the logs to be archived and retained in compliance with IBM’s worldwide records management plan. IBM monitors privileged account use and maintain security information and event management policies and measures designed to a) identify unauthorized administrative access and activity, b) facilitate a timely and appropriate response, and c) enable internal and independent third party audits of compliance with such policies. IBM systematically monitors the health and availability of production Cloud Service systems and infrastructure at all times.
Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach: IBM: -maintains and follows incident response policies aligned with NIST guidelines for computer security incident handling, and will comply with data breach notification requirements under applicable law. -investigates security incidents, including unauthorised access or use of content or the Cloud Service, of which IBM becomes aware, and, if warranted, define and execute an appropriate response plan. -promptly notifies Client upon determining that a security incident known or reasonably suspected by IBM to affect Client has occurred. -provides Client with reasonably requested information about such security incident and status of applicable remediation and restoration activities performed or directed by IBM.

Secure development

Approach to secure software development best practice: Supplier-defined process

Public sector networks

Connection to public sector networks: No

Pricing

Price: £9.14 a user a month
Discount for educational organisations: No
Free trial available: Yes
Description of free trial: 30 day free trial

Service documents

Request an accessible format

Cookies on Digital Marketplace

Responsiv Solutions IBM Content Manager OnDemand on Cloud

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents