NTT DATA BUSINESS SOLUTIONS LIMITED

NTT DATA Business Solutions – SAP Ariba Snap Buying & Invoicing

SAP Ariba Snap Buying and Invoicing is designed for customers with spend below $500m/~£371m, assumes a 12-week partner managed,

persona-centric and sprint-based deployment approach with a defined scope, pre-configuration and best practices. It includes the SAP Business Network for Procurement, Guided Buying, Spot Buy and Contract Compliance.

Features

• Guided Buying to direct users to the right buying channel
• Requisitions, purchase orders, receipts and invoice exception handling and processing
• Tactical sourcing process
• Catalogue and spot buy capability
• Configurable approval workflows
• WalkMe contextual help for guidance in the flow of work
• Joule Copilot to easily navigate using natural language queries
• Process integration with sourcing, contracts and risk
• ERP (incl. multi-ERP) integration
• Customised dashboard for invoice management

Benefits

• Employee productivity, reducing time spent creating requisitions
• Drive compliance with policy, processes, and contracts
• Reduce requisition to order cycle times
• Accessible from anywhere, at any time, offering flexibility
• Guided user experience (home page, WalkMe, Joule) drives adoption
• Streamlined contract and catalog management to ensure negotiated savings
• Eliminate approval delays
• Minimise risk for non-catalogue purchases
• Drive sustainability through flagging green items and diverse suppliers
• Streamlined invoicing: automates invoice processes for faster payments/reduced errors

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Info-solutions-uk@bs.nttdata.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

703849368902448

Contact

Philip Newman
07554555951
Info-solutions-uk@bs.nttdata.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Procurement
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: SAP Ariba Snap Buying & Invoicing requires integration with an ERP system.
• Cloud deployment model: Public cloud
• Service constraints: Quarterly updates, with published scheduled downtime for updates. ; ; Customers are always on the latest version as the quarterly upgrade is mandatory. ; ; Maintenance window of 4 hours per week (Saturday 22:00 UTC for Europe) ; ; Major Upgrade window of 8 hours per each upgrade (Saturday 19:00 UTC for Europe)
• System requirements:
  • Modern HTML5 compatible web browser
  • Internet Connection
  • Access to the cloud service URL via any corporate firewalls

User support

• Email or online ticketing support: Yes
• Support response times: SAP Enterprise Support response times based on priority of the incident raised. Initial response times based on priorities outlined below. ; ; P1 – IRT: within 1 hour of case submission ; ; P2 – IRT: within 4 hours of case submission (With SAP Preferred Success: 2 hours. See separate lot listing for details.) ; ; P3 – IRT: within 1 business day of case submission (With SAP Preferred Success: 4 hours. See separate lot listing for details.) ; ; P4 – IRT: within 2 business days of case submission (With SAP Preferred Success: 1 business day. See separate lot listing for details.)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: No testing undertaken with assistive technology users.
• Onsite support: Yes, at extra cost
• Support levels: SAP Software Enterprise Support is included in the subscription fees outlined for this cloud service. ; ; Additional support levels can be provided at additional cost. ; ; SAP Preferred Success is an enhanced support offering provided by SAP over and above Enterprise Support. See separate Lot Listing for details. ; ; NDBS can provide a fully tailored application and technical management support service having been providing support services to the SAP community since 1989, unique in the market. A global SAP certified partner, we offer the benefit of global capabilities with local presence. ; ; Global SAP PCoE Certification which ensures adherence to standards set by SAP. NDBS are ISO9001 and ISO27001 certified providing assurance of quality for our flexible support models that are flexible to demands from the customer. ; ; See separate Lot 3 Listing ‘NTT DATA – SAP Cloud Support Services’ for pricing details. ; ; Governance of the service is provided by an assigned NDBS UK Service Delivery Manager, providing governance across all areas of the service including service management, incident and change management, continual service improvement and customer satisfaction.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: SAP provide an Onboarding Resource Center for SAP Ariba (https://support.sap.com/en/product/onboarding-resource-center/ariba.html) which includes links to onboarding webcasts, contains links to the SAP Activate methodology, best practices, SAP Ariba deployment descriptions, provisioning information, solution overviews, etc. ; ; Within the SAP Activate methodology for SAP Ariba, customers can also find a section on Customer Self-Enablement within the Prepare phase content with tasks for Self-Enable on Cloud ALM, Self-Enable on WalkMe, Self-Enable on SAP Ariba and Self-Enable on Fit-to-Standard Process. ; ; Additionally, onboarding to the service is undertaken as an activity during an implementation project, where the SAP application is personalised to the customer. ; ; Skills transfer is provided through a combination of ; ; in-project coaching, ; ; structured self-learning through the SAP Learning Hub, ; ; on-line help within the application, ; ; SAP Best Practice set-up and test scripts, ; ; Click-thru tutorials available from within the application, ; ; Other application specific learning tools. ; ; Full documentation for the service is available on-line to customers once subscribed. ; ; Additional training can be provided through the implementation process, such as classroom training, at additional cost.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: During the subscription term, the customer can access its Customer Data at any time. The customer may export and retrieve its customer data in a standard format. Export and retrieval may be subject to technical limitations, in which case SAP and the customer will find a reasonable method to allow the customer access to customer data. ; ; Before the subscription term expires the customer may use SAP self-service export tools (as available) to perform a final export of customer data from the cloud service. ; ; Applications are provided for the collation and provisioning of extracted data.
• End-of-contract process: It is the customer responsibility to extract the data prior to the contract termination. The tools for the extraction are included in the subscription for the application. ; ; At the end of the agreement, SAP will delete the customer data remaining on servers hosting the cloud service, unless applicable law requires retention. ; ; Where a customer requires additional support from SAP or a partner for the data extraction then additional costs will apply.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: SAP utilises a HTML5 responsive web design for the User Interface. This supports use across a wide range of modern browsers through desktop, laptop and mobile devices. ; ; SAP also provide an SAP Ariba mobile app, available for via the respective iOS or Android App Stores. The app supports iOS versions 10.x and higher and Android 8.0 or higher. The mobile app enables the creation of purchase requisitions, requisition tracking and approvals, receiving and change order processing.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The SAP web-UI provides rich content to the user, enabling them to complete their activities effectively and efficiently ; ; Guided Buying’s home page provides a single point of access, with landing pages aligned with spend categories directing users to the correct buying channel, central search and recent transactions. ; ; Embedded SAP WalkMe contextual help capabilities are available to show the user around the Guided Buying user interface and provide guidance for catalogue and non-catalogue purchases as well as approvals. ; ; The Joule Copilot is available for Buying to easily navigate to requisition details, view the status and view recent transactions using natural-language queries.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: The interface is role based, adaptive, simple and coherent, and is designed to a minimum of WCAG 2.1 AA standards for accessibility. ; ; The System Interface is accessible from any modern web browser on laptops, desktops and mobile devices. Device OS specific apps are also available from the appropriate App Stores for iOS and Android. ; ; SAP provide accessible themes as part of their Accessibility Standards adherence, and undertake extensive user group collaboration and testing of accessibility features such as high contrast, use of iconography and screen readers.
• API: Yes
• What users can and can't do using the API: SAP offers a comprehensive set of standard APIs to support both inbound and outbound integrations with both SAP and non-SAP applications. ; ; SAP Integration Suite, managed gateway for spend management and SAP Business Network allows you to easily integrate SAP ERP and SAP S/4HANA backend systems with the SAP Business Network for Procurement. ; ; Full documentation of the open APIs is available on-line for customers in the SAP Business Accelerator Hub at api.sap.com and in help.sap.com. ; ; In the SAP Business Accelerator Hub, a try out function, using a Sandbox environment, is available for trialling the API.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The product supports the concept of configuration, which is sympathetic to the upgrade cycles of the cloud solution, and do not prevent upgradability of the service. ; ; Configuration supports the definition of values for dropdowns, and setting of flags to control how processes will operate within the service. Extensions support the addition of fields, or business logic to add extra capability to the service. Up to 5 custom fields are included in the subscription. If required, customers can purchase additional custom field packages via the SAP Store. ; ; Customers will be responsible for the development of custom fields related to the customer requirements for the solution. For customisations that cannot be configured in the self-service tools, SAP will provide assistance by developing up to five custom fields. Customers can also request other extensions via SAP Ariba. ; ; Additionally, customers can use side-by-side extensibility using SAP Business Technology Platform, e.g. using the available SAP Ariba APIs.

Scaling

• Independence of resources: SAP applications are designed and developed from the outset to be highly scalable. Data centre and server infrastructure is based on proven SAP reference architectures which provides both scalability and consistency of performance. ; ; For all Public Cloud products SAP continuously monitor and adapt resources to meet load requirements. In Private Cloud environments this is monitored on an individual customer basis and adapted as required.

Analytics

• Service usage metrics: Yes
• Metrics types: Service Usage is monitored at the user access level for license compliance purposes. Available service metrics are available to subscribers of the service from the SAP portal (SAP for Me) via Real-time dashboard.
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: SAP

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: SAP Ariba solutions apply encryption-at-rest at different layers: ; ; Storage-layer encryption through self-encrypting disks. All content of a disk drive is encrypted. ; ; Full database encryption using 256-bit AES encryption. All writes of data to storage are encrypted before write. ; ; Application-layer encryption to assure that data is encrypted before it is inserted into the database. ; ; Key management services (KMS) backed by a FIPS-140-2–compliant hardware security module (HSM) for additional security. ; ; SAP Ariba solutions have standardised on 256-bit AES encryption, using Java Cryptography Extension. This is used to apply an additional layer of encryption to sensitive fields.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: The SAP Business Network supports several file output formats, primarily cXML and EDI for transactional data, and CSV for reports and master data downloads.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Selected open APIs can be used to export data
• Data import formats:
  • CSV
  • Other
• Other data import formats: Selected open APIs can be used to import data

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Standard availability service level for this service is 99.7% ; ; The service credit will be 2% of the Monthly Subscription Fees for the affected subscription-based Cloud Service or the monthly Cloud Credits (as defined in the Order Form) consumed for the affected consumption-based Cloud Service, for each 1% below the System Availability SLA, not to exceed 100% of the fees paid or Cloud Credit consumed by the Customer for the relevant Month for the affected Cloud Service ; ; Downtime is defined as Total Minutes in the Month during which the production version of the Cloud Service is not available, except for Excluded Downtimes. ; ; Excluded Downtime is defined as the Total Minutes in the Month attributable to a Maintenance Window; or any Major Upgrade Window for which the Customer has been notified at least 5 business days in advance; or unavailability caused by factors outside of SAP’s reasonable control, such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised.
• Approach to resilience: SAP designs its services and supporting data centre architecture to be highly resilient, providing minimum availability to the end user of 99.7% as standard. Data Centre resilience measures are available on request, under NDA.
• Outage reporting: Outage information is published and available to SAP customer in the Cloud Availability Center in the SAP for Me Customer Portal. This provides visibility and details of both current and historic availability, for each SAP application. ; ; Email alerts for planned and unplanned system availability impacting events are also issued to subscribers of the affected applications.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Support staff require a User ID and Password for the customer specific instance of the service, which remains under control of the customer at all times. System access by user ID is auditable.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: In the delivery of the software service, SAP are certified according to the following security policies: ; ; ISO 9001 – Quality Management System ; ; Based upon quality management principles including strong customer focus and with the involvement of top SAP management with the ultimate goal of continual improvement. ; ; ISO/IEC 27001 – Security Management System ; ; Provides a holistic, risked-based approach to security and a comprehensive and measurable set of information security management practices. ; ; ISO 22301 – Business Continuity Management System ; ; Protects business operations from potential disruption, i.e. extreme weather, fire, natural disaster, theft, IT outage, and more. ; ; BS 10012 Personal Information Management System ; ; Includes employee security awareness training, risk assessments, data retention, and disposal. ; ; ISO/IEC 27018 – Code of Practice for Personally Identifiable information ; ; Guidance for cloud service providers to protect personally identifiable information (PII). Supports ISO/IEC 27001 by recommending information security controls for protecting personal data in the public cloud. ; ; ISO/IEC 27017 Code of practice for Cloud service information security ; ; Codes of practice for information security controls for cloud services. Supports ISO/IEC 27001 by providing guidance on cloud-specific information security controls. ; ; Further information available upon request or can be accessed at www.sap.com/corporate/en/company/security.html
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: All processes/policies are defined following industry standards. The majority of these are internal and are audited in our SOC2 audit, which is undertaken twice a year and available to customers on request. Most products within the SAP suite will have at least a non-production and production environment. The production environment is locked down for direct changes, so configuration/code changes must be completed in non-production, tested and release prior to being moved to production. A full audit log is available of all changes created.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: SAP’s vulnerability management program monitors the cybersecurity emergency response (CERT) advisory services. A CERT advisory is an alert that provides information on discovered vulnerabilities. SAP uses the Common Vulnerability Scoring System (CVSS), for assessing the severity of computer system security vulnerabilities. CVSS assigns severity scores to vulnerabilities, allowing responders to prioritise responses and resources according to threat. Vulnerabilities are communicated to the responsible LoB/business unit on a regular basis, where an implementation plan is created, based on the level defined on the CVSS rating. Scanning is carried out on a weekly basis as well as regular proactive security patching.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Scanning and monitoring is completed on a regular basis, the Vulnerability Advisory Services (VAS) team is responsible for monitoring vulnerabilities and providing the criticality and priority rating in alignment with the LoB/business units. Additionally, VAS is accountable for publishing/updating SAP CERT notifications, or SCNs, for all relevant vulnerabilities containing the latest criticality and priority rating. Each day, VAS ingests the daily NIST vulnerability feeds and monitors software vendors’ Web sites relevant to SAP’s environment to identify new vulnerabilities. SAP will identify vulnerabilities that may not have a Common Vulnerabilities and Exposures (CVE) designation, with responses aligned to the CVSS.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: All processes and policies are defined following industry standards. Most of these are internal and audited in our SOC2 audit which is made twice a year and available to the customer.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Tuesday 28 October 2025
• What the ISO/IEC 27001 doesn’t cover: UK Delivery & Customer Success division only are covered.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQAR
• ISO 9001 accreditation date: Monday 23 June 2025
• What the ISO 9001 doesn’t cover: UK Delivery & Customer Success division only are covered.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 142464cf-9a84-4402-8b19-fd145bce34a8
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 7beb12d1-310f-4c78-a37f-1235786af23a
• Other security certifications: Yes
• Any other security certifications: ISO 20000-1

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Info-solutions-uk@bs.nttdata.com. Tell them what format you need. It will help if you say what assistive technology you use.