Nexus Open Systems Ltd
Nexus SharePoint Migration & Support Services
Nexus SharePoint Consultancy Services are designed to provide transparent and consistent pricing for resource based cloud engagements. Microsoft SharePoint is a browser based business collaboration and documentation management platform, for which Nexus provide a full range of consultancy services including: Solution Design; Strategic Analysis; Deployment; Maintenance; Training and Support.
Features
- Pre-sales consultancy, analysis and strategic solution guidance
- Planning, deployment, migration, transition and training services
- Technical support through Retained Technical Services and Assurance packages
- Proactive and reactive support providing 24/7 cover
- Best practice system configuration services
- System maintenance and quality health check services
- Project and programme management for deployments and upgrades
- Product customisation and business system integration
- Bespoke software application development
- Determine solution readiness and suitability to meet your requirements
Benefits
- Single organisation for all your collaboration platform requirements
- Support for your entire business critical collaboration platform
- Microsoft Gold Partner and system integrator with extensive solution experience
- Microsoft certified Engineers, Consultants and Trainers
- On demand access to expertise providing a flexible service
- Provision of clear and concise collaboration platform strategies
- Hand holding, consultancy and support through deployments and upgrades
- Ensure that Return on Investment is maximised for your deployment
- Identify and realise productivity and efficiency improvements
- Flexible technical support services tailored to your organisation
Pricing
£515 to £1,335 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at stuart.wilson@nexusos.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 13
Service ID
7 0 4 0 0 9 7 5 4 3 1 5 3 0 6
Contact
Nexus Open Systems Ltd
Stuart Wilson
Telephone: 01392 205095
Email: stuart.wilson@nexusos.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
SharePoint Planning Services from Nexus can help your organisation evaluate and plan your cloud based Microsoft SharePoint implementation.
SharePoint can resolve many different business challenges. The software can be used by organisations of all sizes to build innovative web-based business collaboration and management solutions for employees and external audiences.
Our qualified and experienced SharePoint consultants can help organisations to plan and manage entire projects or simply assist in-house IT teams to identify their approach and strategy. We can outline all of the computer hardware, data storage, software licensing, development, hosting and deployment services which organisations might need to meet their objectives. - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Microsoft SharePoint
- Microsoft SharePoint Online
Training
- Training service provided
- Yes
- How the training service works
-
Investment in IT can be rendered useless if your employees are not equipped with the correct skills to utilise the technology. We can customise our Microsoft SharePoint deployment and training programmes to suit the operational and budgetary restrictions of any organisation.
We know how critical it is to have stable IT systems that integrate with your day-to-day business processes. Efficiency is an essential part of a successful organisation and it's a proven fact that effective SharePoint intranet, extranet or web portal training not only equips individuals with the skills to be more productive, but also promotes confidence and loyalty. Your most valuable asset is your skilled workforce.
Nexus offer IT training courses and certification programmes catering for SharePoint designers, developers, administrators and end users. - Training is tied to specific services
- Yes
- Services the training service works with
-
- Microsoft SharePoint
- Microsoft SharePoint Online
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
Nexus employ a team of Microsoft SharePoint-certified consultants, training instructors, developers and project managers who can help you to plan the installation and configuration or upgrade of SharePoint and any related technologies.
We can take care of your entire Microsoft SharePoint installation or upgrade project whether it’s on-premises, in the cloud or a hybrid deployment — or simply provide assistance, training and technical advice. - Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Microsoft SharePoint
- Microsoft SharePoint Online
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Best practice configuration, quality assurance and performance testing are at the heart of the deployment services Nexus provide for Microsoft SharePoint.
When Microsoft SharePoint is installed and configured correctly, it can scale to power feature rich intranets, web portals and collaboration solutions for small- and medium-sized organisations to the largest of international global brands.
Through industry recognised training and certification, combined with real-world deployment experience, our SharePoint team can pass on the latest best-practice configuration and deployment methodology to make your SharePoint project deliver positive outcomes and results.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
Nexus offer a comprehensive Microsoft SharePoint technical support service. You can rest assured that we can help you at every stage of your intranet, extranet or web portal project. We supply a number of support and maintenance and managed IT services to protect your SharePoint investment.
Nexus deliver a comprehensive range of IT support and maintenance services supplying over 1,000 small, medium and enterprise-sized customers throughout the UK, 24 hours a day, 7 days a week. We have a series of support and maintenance options including:
Block Hour contracts
24/7 Technical Service Desk and Remote Support
Service scope
- Service constraints
-
Delivered 8am to 6pm Monday to Friday (24/7 service option available)
Remote environment health checks and reports
Remote patch management
Remote configuration changes
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Standard SLA is for 2 hours response for Critical issues; 4 hours response for Major issues and 8 hours response for Minor issues.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 A
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.1 A
- Web chat accessibility testing
- Not documented
- Support levels
- Support Levels: Basic - Service Desk Facility; Incident & Problem Management; Dedicated Account Management; Third Party Liaison; Escalation Procedure; Remote Support; Access to Customer Portal. Standard - Service Desk Facility; Incident & Problem Management; Dedicated Account Management; Third Party Liaison; Escalation Procedure; Remote Support; Access to Customer Portal; Service Level Agreement; Remote Monitoring & Alerting. Advanced - Service Desk Facility; Incident & Problem Management; Dedicated Account Management; Third Party Liaison; Escalation Procedure; Remote Support; Access to Customer Portal; Service Level Agreement; Remote Monitoring & Alerting; Annual IT Strategy; Monthly Remote Health Checks; Proactive Monitoring & Alerting; On-site Support. Support cost: Pricing is dependant on customers infrastructure and environment A dedicated Technical Account Manager is assigned to each customer and our Service Desk team includes Cloud Support Engineers.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- NQA
- ISO/IEC 27001 accreditation date
- 29/04/2021
- What the ISO/IEC 27001 doesn’t cover
- Our ISO 27001 certification relates to the information security management system and not to the products or services of our organisation. The certificate reference number, the mark of the Certification Body and/or the accreditation mark may not be shown on products or stated in documents regarding products or services.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Fighting climate change
-
Fighting climate change
The environmental benefits of our G-Cloud Service provision are substantiated by Microsoft’s own studies and commitments towards climate change.
A 2018 study found that using the cloud platforms can be up to 93% more energy efficient and up to 98% more carbon efficient than on-premises solutions.
Cloud infrastructures support environmental proactivity, powering virtual services rather than physical products and hardware, and cutting down on paper waste, improving energy efficiency, and (given that it allows employees access from anywhere with an internet connection) reducing commuter-related emissions. Independent reports predict that data centre energy consumption would drop by 31% from based on the adoption of cloud computing and other virtual data options. - Covid-19 recovery
-
Covid-19 recovery
As a member of the COVID-19 High Performance Computing Consortium, Microsoft is helping researchers accelerate their understanding of the virus and the development of treatments and vaccines through two major initiatives; HPC Consortium and AI for Health.
The COVID-19 HPC Consortium encompasses computing capabilities from some of the most powerful and advanced computers in the world. Microsoft hope to empower researchers around the world to accelerate understanding of the COVID-19 virus and the development of treatments and vaccines to help address infections. Consortium members manage a range of computing capabilities that span from small clusters to some of the very largest supercomputers in the world.
AI for Health is a new $60 million, five-year philanthropic program from Microsoft, created to empower non-profits, researchers, and organizations tackling some of the toughest challenges in global health. Microsoft are providing access to AI and expertise in these areas; Accelerating medical research to advance the prevention, diagnoses, and treatment of diseases, increasing our shared understanding of health and longevity to protect against global health crises, reducing health inequity and improving access to care for underserved populations and supporting fundamental research capabilities, including data collaboratives and differential privacy. - Wellbeing
-
Wellbeing
The primary benefits of Microsoft's cloud services are the transfer of ownership of compliance and maintenance of cloud infrastructure and its security and that IT Managers and business owners no longer need to be concerned about those elements of their IT systems once in a Microsoft cloud platform. This has a massive positive impact on wellbeing of employees within organisations across the world.
Pricing
- Price
- £515 to £1,335 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at stuart.wilson@nexusos.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.