PHOENIX SOFTWARE LIMITED

AWS Lake Formation

AWS Lake Formation helps you centrally govern, secure, and globally share data for analytics and machine learning. With Lake Formation, you can manage fine-grained access control for your data lake data on Amazon Simple Storage Service (Amazon S3) and its metadata in AWS Glue Data Catalog.

Features

• Centralized data governance and permissions management
• Fine-grained access control at database/table/column/row/andcell levels
• Secure cross-account data sharing capabilities
• Integration with AWS analytics services
• Automated data ingestion from multiple sources
• Tag-based access control (TBAC)
• Hybrid access mode for incremental adoption
• Comprehensive audit logging
• Data filtering and masking capabilities
• Multi-level federated catalogs

Benefits

• Centrally manage data access policies across AWS accounts
• Simplify security compliance through unified governance
• Enable self-service data access with proper controls
• Reduce time-to-insight with automated data discovery
• Accelerate analytics projects with simplified permissions
• Improve data collaboration across organizational boundaries
• Streamline audit and compliance reporting
• Eliminate data silos through centralized management
• Scale data governance without complexity
• Enhance data security with granular controls

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

704079313939268

Contact

Mark Pickersgill
01904 562200
bids@phoenixs.co.uk

About your service

• Service categories:

  PaaS

  Integration and Orchestration

  • Integration software

Service scope

• Service constraints: Please see https://docs.aws.amazon.com/general/latest/gr/lake-formation.html
• System requirements: N/A
• Cloud deployment model: Public cloud

User support

• Email or online ticketing support: Yes
• Support response times: Business Support+:General guidance <24 hours; system impaired <12 hours; production system impaired <4 hours; production system down <1 hour; business/mission critical system down <30 minutes; ; Enterprise Support:General guidance <24 hours; system impaired <12 hours; production system impaired <4 hours; production system down <1 hour; business/mission critical system down <15 minutes ; ; Unified Operations:Same as Enterprise support, except the response time when business/mission critical system goes down: five-minute response for severity-5 cases raised with IDR. Resolution effectiveness depends on context. Alarm onboarded workloads benefit from immediate access to comprehensive workload information, while non-onboarded workloads begin with service health data and customer-provided information.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AAA
• Web chat accessibility testing: AWS Support has an Accessibility Conformance Report that demonstrates the degree of conformance with accessibility standards, such as WCAG and EN 301 549. The conformance report is available for customers to download on-demand through AWS Artifact. You can sign in to the AWS Support Center Console at https://console.aws.amazon.com/support/home#/ by using the email address and password associated with your AWS account. To log in with other credentials, see Manage access to AWS Support Center at https://docs.aws.amazon.com/awssupport/latest/user/accessing-support.html.
• Onsite support: Yes, at extra cost
• Support levels: AWS Support offers three comprehensive plans designed to accelerate your cloud operations: Business Support+, Enterprise Support, and Unified Operations. Each tier builds upon the previous with enhanced features, faster response times, and deeper expertise to match your evolving requirements. A comparison between the , Business Support+, Enterprise support plans is available on our Compare AWS Support Plans webpage (https://aws.amazon.com/premiumsupport/compare-plans/). The table on that page compares the plans across many factors, including case severity/response times, access to architecture support, and account assistance.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: AWS provides a range of resources to help customers get started on our services. These include comprehensive documentation (in multiple formats), introductory videos, hands-on labs, online and in-person training, access to a large network of partners and support from the public sector account team.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Kindle
• End-of-contract data extraction: AWS onboarding and offboarding documentation has been assessed against various internal and external accessibility standards, such as WCAG and EN 301 549. This helps determine compatibility with assistive technologies including screen readers (e.g., JAWS, NVDA, VoiceOver) and support for keyboard-only navigation. An Accessibility Conformance Report for AWS Documentation is available for customers to download on-demand in AWS Artifact. The conformance report covers accessibility considerations such as semantic heading structure, logical tab order, visible focus indicators, use of color, and more. Documentation is available in multiple accessible formats including HTML, PDF, and ODF, providing users access onboarding and offboarding materials using their preferred assistive technologies. AWS reviews documentation accessibility through a combination of manual testing, functional testing with users who have disabilities, and automated accessibility scanning to verify the accessibility of documentation in the development lifecycle.
• End-of-contract process: "Buyer may terminate the relationship with Supplier for any reason by (i) providing Supplier with notice and (ii) closing Buyer's account for all services for which Supplier provides an account closing mechanism. ; ; Buyers pay for the services they use to the point of account termination. Please see the AWS UK G-Cloud 14 Pricing Document affiliated with this service in the Digital Marketplace.; ; Customers retain control and ownership of their data. Supplier will not erase customer data for 30 days following an account termination. This allows customers to retrieve content from Supplier services so long as the customer has paid any charges for any post-termination use of the service offerings and all other amounts due."
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Using the web interface: "The AWS Management Console provides a simple web interface for Amazon Web Services. Users can log in with your AWS account name and password. If you’ve enabled AWS Multi-Factor Authentication, you will be prompted for your device’s authentication code. Almost all functionality for each of our services is exposed through the AWS Management Console. It facilitates management for all aspects of the AWS account in a consolidated view whilst providing access to all services and their respective functionalities. ; ; In some cases, specific configuration parameters of a service are dedicated to, and only available from, the AWS Command Line Interface, AWS SDK, or the API."
• Web interface accessibility standard: EN 301 549
• Web interface accessibility testing: A combination of manual, functional testing by people with disabilities, and automated evaluations. Accessibility specialists test the console using assistive technologies such as screen readers, evaluate for keyboard-only navigation, and other assistive technologies. AWS provide more than 250 Accessibility Conformance Reports, demonstrating the degree to which our services conform to accessibility standards. Conformance reports are available for customers to download on-demand through AWS Artifact. Please refer to these conformance reports for detailed information about AWS service accessibility. Complements human testing with automated accessibility scanning to identify potential accessibility concerns.
• API: Yes
• What users can and can't do using the API: For the full list of API operations please see https://docs.aws.amazon.com/lake-formation/latest/APIReference/Welcome.html
• API automation tools:
  • Ansible
  • Chef
  • SaltStack
  • Terraform
  • Puppet
  • Other
• Other API automation tools:
  • Wide range of third party services work with AWS APIs.
  • SDKs for Python, Ruby, PHP, JavaScript, Java, .NET, Node.js
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
• Using the command line interface: "AWS Lake Formation uses the following command line interfaces:; AWS Command Line Interface (AWS CLI) - A unified tool to manage your AWS services.; ; For full functionality please see:; https://docs.aws.amazon.com/cli/latest/reference/lakeformation"

Scaling

• Independence of resources: "Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them.; ; Services which provide virtualized operational environments to customers (i.e. EC2) ensure that customers are segregated via security management processes/controls at the network and hypervisor level.; ; AWS continuously monitors service usage to protect infrastructure and support availability commitments/requirements. AWS maintains a capacity planning model to assess infrastructure usage and demands at least monthly, and usually more frequently. The AWS capacity planning model supports the planning of future demands to acquire and implement additional resources based on current resources and forecasted requirements."
• Usage notifications: Yes
• Usage reporting:
  • API
  • Email
  • SMS
  • Other
• Other usage reporting: "AWS Service Quotas Automatic Quota Management:; AWS customers can receive notifications about quota usage through automatic quota management via the Service Quotas console or API.; For applicable services please see https://console.aws.amazon.com/servicequotas/home/amSettings; ; CloudWatch Service Limit and Quota Alarms: ; You can use CloudWatch to configure alarms that alert you when usage approaches service limits and quotas.; For applicable services please see https://docs.aws.amazon.com/AmazonCloudWatch/latest/monitoring/CloudWatch-Quotas-Visualize-Alarms.html; ; AWS Trusted Advisor Service Limits Checks:; AWS Trusted Advisor can be used to set up notifications when service usage exceeds 80% of quota limits (requires Business or Enterprise Support plan).; For applicable services please see https://docs.aws.amazon.com/awssupport/latest/user/service-limits.html"
• Optimising consumption: No
• Automatic scaling: Yes

Analytics

• Infrastructure or application metrics: Yes
• Metrics types: Other
• Other metrics:
  • Materialized view refresh job success metrics
  • Materialized view refresh job failure metrics
  • Materialized view refresh job duration metrics
  • Query execution time metrics
  • Data scanned bytes metrics
  • Query work units executed count metrics
  • Query planning time metrics
  • Query queue time metrics
  • Work units generated count metrics
  • Estimated data to scan bytes metrics
• Reporting types:
  • API access
  • Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: AWS

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: "AWS adheres to independently validated privacy, data protection, security protections and control processes. These are listed under “standards and certifications”.; ; AWS is responsible for the security of the cloud; customers are responsible for security in the cloud. AWS enables customers to control their content (where it will be stored, how it will be secured in transit or at rest, how access to their AWS environment will be managed).; ; Wherever appropriate, offer customers options to add additional security layers to data at rest, via scalable and efficient encryption features. AWS offers flexible key management options and dedicated hardware-based cryptographic key storage
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Backup and recovery

• What’s backed up: N/A
• Backup controls: N/A
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface
• Backup and recovery: Yes
• RPO/RTO: No

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: "Private network or public sector network; TLS (Version 1.2 or above); IPsec or TLS VPN gateway; Bonded fibre optic connections; Legacy SSL and TLS (under 1.2); Other"
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: "Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them. AWS gives customers ownership and control over their content by design through simple, but powerful tools that allow customers to determine how their content will be secured in transit.; ; AWS enables customers to open a secure, encrypted channel to AWS services using TLS/SSL, and/or IPsec or TLS VPN (if applicable), or other means of protection the customers wish to use.; API calls can be encrypted with TLS/SSL to maintain confidentiality; the AWS Console connection is encrypted with TLS."

Availability and resilience

• Guaranteed availability: "AWS currently provides SLAs for several services. Due to the rapidly evolving nature of AWS’s product offerings, SLAs are best reviewed directly on our website via the link below: https://aws.amazon.com/legal/service-level-agreements/; ; Well-architected solutions on AWS that leverage AWS service SLAs and unique AWS capabilities such as multiple Availability Zones, can ease the burden of achieving specific SLA requirements. We encourage customers to visit our well architected documentation on our website, at https://docs.aws.amazon.com/wellarchitected/latest/reliability-pillar/appendix-a-designed-for-availability-for-select-aws-services.html"
• Approach to resilience: "The AWS Business Continuity plan details the process that AWS follows in the case of an outage, from detection to deactivation. AWS has developed a three-phased approach: Activation and Notification Phase, Recovery Phase, and Reconstitution Phase. This approach ensures that AWS performs system recovery and reconstitution efforts in a methodical sequence, maximizing the effectiveness of the recovery and reconstitution efforts and minimizing system outage time due to errors and omissions. ; ; AWS maintains a ubiquitous security control environment across all regions. Each data centre is built to physical, environmental, and security standards in an active-active configuration, employing an n+1 redundancy model, ensuring system availability in the event of component failure. Components (N) have at least one independent backup component. All data centres are online and serving traffic. In case of failure, there is sufficient capacity to enable traffic to be load-balanced to the remaining sites. ; ; Customers are responsible for implementing contingency planning, training and testing for their systems hosted on AWS. AWS provides customers with the capability to implement a robust continuity plan, including the frequent server instance back-ups, data redundancy replication, and the flexibility to place instances and store data within multiple geographic regions across multiple Availability Zones."
• Outage reporting: Public dashboard; personalised dashboard with API and events; configurable alerting (email/SMS/messaging)

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: AWS’s Identity and Access Management (IAM) system allows you to control access to AWS services/resources. No actions are permissible without authentication. IAM facilitates the issuance of access permissions per user/group. MFA is available at no extra cost. AWS CloudTrail allows you to log, continuously monitor and retain events related to API calls across your AWS infrastructure.
• Access restrictions in management interfaces and support channels: AWS IAM provides user access control to AWS services, APIs and specific resources. Other controls include time, originating IP address, SSL use, and whether users authenticated via Multi Factor Authentication devices. API calls to launch/terminate instances, change firewalls, and perform other functions are signed by customers’ Amazon Secret Access Key (either the root AWS Account’s Secret Access Key or the Secret Access key of a user created with IAM). API calls can be encrypted with TLS/SSL for confidentiality and customers can use TLS/SSL-protected API endpoints.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Other
• Description of management access authentication: AWS controls access to systems through authentication that requires a unique user ID and password. AWS systems don't allow actions to be performed without identification or authentication. Remote access requires multi-factor authentication. All remote administrative access attempts are logged and reviewed by the Security team for unauthorized attempts or suspicious activity. Incident response procedure is triggered in case of suspicious activity. AWS employs the concept of least privilege, allowing only the necessary access for users to accomplish their job. User access to AWS systems requires documented approval from authorized personnel.
• Devices users manage the service through: Dedicated device on a segregated network (providers own provision)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 27017, ISO27018, Cyber Essentials Plus, CSA CCM version 4.0, SOC1/2/3
• Information security policies and processes: "AWS implements formal, documented policies and procedures that provide guidance for operations and information security within the organisation. Policies address purpose, scope, roles, responsibilities and management commitment. ; ; Employees maintain policies in a centralised and accessible location. AWS Security Assurance is responsible for familiarizing employees with the AWS security policies. ; ; AWS has established information security functions that are aligned with defined structure, reporting lines, and responsibilities. Leadership involvement provides clear direction and visible support for security initiatives. ; ; Policies are approved by AWS leadership at least annually or following a significant change to the AWS environment."

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: "Changes to AWS services and features follow secure software development practices, including security risk reviews prior to launch. Developer access to production environments is via explicit access system requests, subject to owner review and authorisation. ; ; Teams set bespoke change management standards per service, underpinned by standard AWS guidelines.; ; All production environment changes are reviewed, tested and approved. Stages include design, documentation, implementation (including rollback procedures), testing (non-production environment), peer to peer review (business impact/technical rigour/code), final approval by authorised party.; ; Emergency changes follow AWS incident response procedures. Exceptions to change management processes are documented and escalated to AWS management. "
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: "AWS Security performs vulnerability scans on the host operating system, web applications, and databases in the AWS environment. Approved third party vendors conduct external assessments (minimum frequency: quarterly). Identified vulnerabilities are monitored and evaluated. Countermeasures are designed and implemented to neutralise known/newly identified vulnerabilities. ; ; AWS Security monitors newsfeeds/vendor sites for patches and receives customer intelligence via http://aws.amazon.com/security/vulnerability-reporting/.; ; Security and Compliance is a shared responsibility between AWS and the customer, and the customer must perform some of the vulnerability management process. See https://aws.amazon.com/compliance/shared-responsibility-model/ for more details."
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: "AWS deploys (pan-environmental) monitoring devices to collect information on unauthorized intrusion attempts, usage abuse, and network/application bandwidth-usage. Devices monitor:; ; • Port scanning attacks; • Usage (CPU, processes, disk utilization, swap rates, software-error generated losses); • Application metrics; • Unauthorized connection attempts; ; AWS security controls are reviewed by independent external auditors during audits for our SOC, PCI DSS and ISO 27001 compliance. ; ; Security and Compliance is a shared responsibility between AWS and the customer. See https://aws.amazon.com/compliance/shared-responsibility-model/ for more details."
• Incident management type: Supplier-defined controls
• Incident management approach: "AWS adopts a three-phased approach to manage incidents:; ; 1. Activation and Notification Phase; 2. Recovery Phase ; 3. Reconstitution Phase ; ; To ensure the effectiveness of the AWS Incident Management plan, AWS conducts incident response testing, providing excellent coverage for the discovery of defects and failure modes as well as testing the systems for potential customer impact.; ; The Incident Response Test Plan is executed annually, in conjunction with the Incident Response plan. It includes multiple scenarios, potential vectors of attack, the inclusion of the systems integrator in reporting and coordination and varying reporting/detection avenues.; "
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Other
• Other virtualisation technology used: AWS proprietary
• How shared infrastructure is kept separate: Customer environments are logically segregated, preventing users and customers from accessing unassigned resources. Customers maintain full control over their data access. Services which provide virtualized operational environments to customers, ensure that customers are segregated and prevent cross-tenant privilege escalation and information disclosure via hypervisors and instance isolation.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: By the end of 2025, AWS will complete third-party conformity assessment on our owned and operated data centres in Ireland, France, Germany, Spain and Sweden. AWS owned data centres in the UK are designed and operated according to similar design standards used for in-scope data centres of the third-party assessment. As such, we believe AWS owned data centres in the UK align with the best practices of the EU Code of Conduct (EU CoC). New servers purchased for AWS data centers in the European Union meet EU 2019/424 ("Lot 9") energy efficiency requirements, and all data center servers and storage products comply with the EU Ecodesign Directive (2009/125/EC). AWS has conducted energy efficiency audits since 2015 and has implemented certified Energy Management Systems (EnMS) in accordance with ISO 50001 standards in Europe. AWS also maintains ISO 14001 certification for environmental management across European data center locations, demonstrating systematic environmental performance management aligned with ISO 14001:2015 standards. AWS achieved 100% renewable energy match for global operations in 2023, seven years ahead of the 2030 target, while Field Engineering teams continuously drive improvement projects to improve energy efficiency and optimize capacity.

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Free-Up to to $200 in Free Tier credits. 30+ always free service. AWS services no cost for up to 6 months. ; Short Term Trial-Select service through limited free trials.; Always Free-Specified monthly limits. When exceeded free usage limits or access features not included, credits are automatically applied.
• Link to free trial: https://aws.amazon.com/free/

Discount

• Provide your minimum discount applicable to your baseline prices: 0%

Formula for calculating price of your services

• Formula for calculating price of your services:

  Which of the core deployment models you intend to offer

  Public Cloud

  Public Cloud - Formula for calculating price of your services

  ---

  Total Cost

  The Total Cost for a buyer's call off requirement in a Public Cloud Deployment

  =

  Baseline Pricing

  Baseline pricing is derived from hyperscaler publicly published price catalogues for Infrastructure as a Service (IaaS) and Platform as a Service (PaaS), ensuring full transparency and auditability for Buyers.; ; For Amazon Web Services (AWS), baseline pricing is published at:; https://aws.amazon.com/pricing/; ; For Microsoft Azure, baseline pricing is published at:; https://azure.microsoft.com/pricing/; ; These catalogues provide unit-based pricing for compute, storage, networking, and platform services, enabling Buyers to model costs accurately based on usage profiles. Baseline pricing is referenced directly within Phoenix Software’s G-Cloud service catalogue entries.

  Baseline Pricing - Web link

  https://azure.microsoft.com/pricing

  -

  Minimum Discounting

  0%

  +

  Onboarding Activity

  Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process

  +

  Additional sources of cost

  Additional sources of cost for Buyers contracting Public Cloud services may arise from variable consumption and optional service components. As IaaS and PaaS services are usage-based, costs can increase due to higher-than-forecast consumption of compute, storage, networking, or platform services driven by user demand, data growth, or changes in workload patterns.; ; Additional costs may also include data egress charges, cross-region or cross-availability-zone network traffic, and consumption of premium platform services such as advanced analytics, artificial intelligence, or enhanced security capabilities. Where Buyers elect higher support tiers from cloud service providers, these may incur additional charges aligned to overall usage.; ; Operational costs may increase where Buyers require optional managed services, extended monitoring, or bespoke configuration beyond standard service definitions. In some cases, onboarding activities such as environment design, landing zone deployment, security hardening, or migration support may be priced separately.; ; Phoenix Software supports Buyers in identifying, forecasting, and managing these potential cost drivers through transparent pricing structures, clear service definitions, and proactive cost governance.

  -

  Additional sources of cost reduction

  Buyers may benefit from several cost-reduction mechanisms when contracting Public Cloud services. Commitment-based pricing models such as AWS Savings Plans and Azure Reserved Instances enable Buyers to secure discounted rates by committing to predictable usage over one- or three-year terms, reducing long-term operational costs.; ; Consumption optimisation can further reduce costs through rightsizing of compute resources, removal of idle or underutilised services, and selection of appropriate storage tiers based on performance and access requirements. Platform-native recommendations and cost optimisation tools help identify these opportunities continuously.; ; Buyers may also benefit from public sector pricing arrangements, framework-aligned discounts, and sector-specific incentives made available by cloud service providers. Cost reductions can be achieved through architectural optimisation, including use of platform-managed services that reduce the need for customer-managed infrastructure and associated overheads.; ; Phoenix Software supports cost reduction through proactive cost reviews, optimisation recommendations, and governance guidance, helping Buyers align consumption with business need, avoid waste, and continuously improve value for money throughout the contract lifecycle.

  ---

• Total Cost: The Total Cost for a buyer's call off requirement in a Public Cloud Deployment
• Baseline Pricing: Baseline pricing is derived from hyperscaler publicly published price catalogues for Infrastructure as a Service (IaaS) and Platform as a Service (PaaS), ensuring full transparency and auditability for Buyers.; ; For Amazon Web Services (AWS), baseline pricing is published at:; https://aws.amazon.com/pricing/; ; For Microsoft Azure, baseline pricing is published at:; https://azure.microsoft.com/pricing/; ; These catalogues provide unit-based pricing for compute, storage, networking, and platform services, enabling Buyers to model costs accurately based on usage profiles. Baseline pricing is referenced directly within Phoenix Software’s G-Cloud service catalogue entries.
• Baseline Pricing - Web link: https://azure.microsoft.com/pricing
• Minimum Discounting: 0%
• Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
• Additional sources of cost: Additional sources of cost for Buyers contracting Public Cloud services may arise from variable consumption and optional service components. As IaaS and PaaS services are usage-based, costs can increase due to higher-than-forecast consumption of compute, storage, networking, or platform services driven by user demand, data growth, or changes in workload patterns.; ; Additional costs may also include data egress charges, cross-region or cross-availability-zone network traffic, and consumption of premium platform services such as advanced analytics, artificial intelligence, or enhanced security capabilities. Where Buyers elect higher support tiers from cloud service providers, these may incur additional charges aligned to overall usage.; ; Operational costs may increase where Buyers require optional managed services, extended monitoring, or bespoke configuration beyond standard service definitions. In some cases, onboarding activities such as environment design, landing zone deployment, security hardening, or migration support may be priced separately.; ; Phoenix Software supports Buyers in identifying, forecasting, and managing these potential cost drivers through transparent pricing structures, clear service definitions, and proactive cost governance.
• Additional sources of cost reduction: Buyers may benefit from several cost-reduction mechanisms when contracting Public Cloud services. Commitment-based pricing models such as AWS Savings Plans and Azure Reserved Instances enable Buyers to secure discounted rates by committing to predictable usage over one- or three-year terms, reducing long-term operational costs.; ; Consumption optimisation can further reduce costs through rightsizing of compute resources, removal of idle or underutilised services, and selection of appropriate storage tiers based on performance and access requirements. Platform-native recommendations and cost optimisation tools help identify these opportunities continuously.; ; Buyers may also benefit from public sector pricing arrangements, framework-aligned discounts, and sector-specific incentives made available by cloud service providers. Cost reductions can be achieved through architectural optimisation, including use of platform-managed services that reduce the need for customer-managed infrastructure and associated overheads.; ; Phoenix Software supports cost reduction through proactive cost reviews, optimisation recommendations, and governance guidance, helping Buyers align consumption with business need, avoid waste, and continuously improve value for money throughout the contract lifecycle.

Mandatory certifications

• Mandatory certifications:

  Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

  Reseller

  Cloud service suppliers you intend to resell with evidence

  Organisation 1

  Organisation name

  Microsoft Azure

  Website address/upload for organisation

  Website address

  Website address

  https://marketplace.microsoft.com/en-us/marketplace/partner-dir/2ec57e94-f52a-4588-b969-f463bf4ddcfc/overview

  Organisation 2

  Organisation name

  AWS

  Website address/upload for organisation

  Upload

  Upload

  Provided

  ISO 9001 certification

  Provided

  ISO 27001 certification

  Provided

  ISO 20000-1 certification

  Provided

  Are you reliant on the Cloud Service Provider for some accreditations

  Yes

Cyber Essentials

• Do you have a Cyber Essentials Plus certificate?: Yes
• Cyber Essentials Plus certificate Number: F1e26d79-c268-4d22-a3d7-01e3f4c32c92

Non-mandatory Standards and certifications

• ISO 28000:2022 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Security Metric via Self Certification
• PCI DSS accreditation date: Monday 20 October 2025
• What the PCI DSS doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• Other security certifications: Yes
• Any other security certifications: Cyber Essentials

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.