OCF LIMITED
OCF Managed Services
OCF offer remote Administration and Management Services for cloud-based HPC. Our collaborative processes and bespoke solutions are an extension of your organisation, rather than an outside entity. We work proactively to keep environments running optimally, and in the event of an incident, guarantee a timely resolution and communication throughout.
Features
- UK based technical team
- Remote management of HPC technologies including Schedulers, Provisioning, Storage Systems
- Access to a dedicated specialist HPC managed services team
- Broad skillset of typical HPC technologies
- Proactive monitoring and managing of your environment
Benefits
- Cost-effective alternative to hiring a dedicated person/team
- Flexible service tailored to individual customer requirements
- Collaborative approach to working with customers
- Team approach ensures continuous service during sickness/leave
- Broad knowledge/experience base from working with multiple customers/industries
Pricing
£50,000.00 a transaction a year
- Education pricing available
Service documents
Request an accessible format
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Framework
G-Cloud 14
Service ID
7 0 4 4 8 8 4 2 9 6 5 7 2 5 1
Contact
OCF LIMITED
Megan Stroud
Telephone: 0114 257 2200
Email: Tenders@ocf.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- OCF will engage with customers to perform a review of any existing services and discuss new service requirements to understand the end goal of a customer. Upon completion of these tasks OCF will provide a detailed and tailored implementation plan.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- High Performance Computing (HPC)
- Batch Scheduling
- Amazon Web Services (AWS)
- Scheduler
- Microsoft Azure
- Google Cloud Platform (GCP)
- Slurm
- Cluster
Training
- Training service provided
- Yes
- How the training service works
- OCF are able to offer bespoke training for a customer's individual HPC/Cloud requirements in addition to reselling accredited courses from our technology partners.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- OCF will engage with customers to perform a review of any existing services and discuss new service requirements to understand the end goal of a customer. Upon completion of these tasks OCF will provide a detailed and tailored implementation plan. An experienced OCF engineer will perform the migration as agreed between both parties.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Upon completion of all implementation services, OCF will perform quality assurance and performance testing in agreement with customer requirements. Performance and quality assurance tests also form part of "Daily Checks" as part of an OCF Managed Service
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- OCF's Managed Services can be provided on a environment provided by OCF through one of our trusted cloud partners or on an existing environment that is either a) a configuration supportable by OCF or b) brought up to an OCF supportable configuration by utilising OCF's professional services.
Service scope
- Service constraints
- No constraints
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- All support contracts have an agreed SLA. Included service hours are 9:00 to 17:30 Mon-Fri with a 4 hour response. Support contracts are priced according to the supported service/s and SLA requirements. Enhanced support SLAs are available and can be tailored to customer requirements. OCF allocates an Account Manager to each client.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Standard UK working hours (Week Days)
Extended UK working hours (Week Days)
24 x 7
Standard UK working hours (Week Days) - £4200/environment/month (12 month contract)
Extended UK working hours (Week Days) - POA
24 x 7 – POA
OCF customers also benefit from the services of a Technical Account Manager who will complement the Account Manager by managing the technical side of the relationship with the University. Being closely aligned will allow the TAM to gain an intimate knowledge of the customer's environment, aspirations, and challenges, ensuring continuity through technical interactions between OCF and the customer, attending design and scoping meetings as well as project wrap up sessions
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Citation ISOCertification Limited
- ISO/IEC 27001 accreditation date
- 21/12/2023
- What the ISO/IEC 27001 doesn’t cover
- OCF Limited has a full scope 27001. The scope of the Management System applies to the following: the design, build, deployment and support of high performance compute, storage, cloud and AI solutions.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
Fighting climate change
As an ISO14001 accredited organisation, we have an important part to play in improving our local environment. We are proud to have signed the SME Climate Commitment, aligning our company's CO2 emissions targets to those of the Paris Climate Agreement. We aim to halve our CO2 equivalent emissions by 2030 and achieve net zero by 2050 as per our Carbon Reduction Plan. OCF actively streamline business processes to minimise our carbon footprint and fight climate change in support of Government’s 25 Year Plan. Annual sustainability reporting will be available to Framework Buyers upon request.Tackling economic inequality
OCF have several active initiatives to tackle economic and workforce inequality. Our graduate recruitment programme works with Pareto Law to advertise OCF roles, screen potential candidates and provide industry specific, digital, and generic workplace skills training upon employment. In the past year, OCF have employed 3 new graduates and aim to employ 2 more within the next 12 months. We actively market in areas that have been predominantly inhabited by people from disadvantaged backgrounds or nationalities to attract natural talent and provide opportunities that may otherwise be inaccessible. All current initiatives would be extended upon Framework award due to the additional resources that will become available.
Pricing
- Price
- £50,000.00 a transaction a year
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at Tenders@ocf.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.