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Causeway Technologies Limited

Causeway Donseed

A biometric time and attendance solution for your field workforce that enables you to streamline time and attendance logging while reducing time theft and other risks. It allows you to secure higher standards for security, prioritise health and safety, and take control over resourcing and staff costs.

Features

  • Encrypted biometric templates for enhanced security
  • Hub and spoke biometric template synchronization
  • Browser based access to cloud-based customer portal
  • Data available via real-time dashboards and reports
  • Portable fingerprint recognition tablet integration
  • Online Inductions and real-time toolbox talks and rollcalls
  • iOS and Android Mobile Application integration
  • Access control and turnstile integration
  • Smart Card integration eg CSCS, MyFare and Vicarda Cards

Benefits

  • Record accurate site attendance details with biometric identification
  • Fully build up to gross pay with overtime and expenses
  • Produce accurate times sheets for employees and integrate to payroll
  • Validate operative smartcards in real-time, such as CSCS cards
  • Manage qualifications, Right to Work records and other documents
  • Establish cost controls, review budgeted hours versus hours worked
  • Assign specific trades and resources to ensure effective deployment
  • Create company or site-specific inductions for new staff
  • Run accurate rollcalls of site attendance with biometric identification
  • Manage health and safety compliance

Pricing

£50 to £84 a user a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hywel.evans@causeway.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 0 5 0 7 1 3 8 5 5 9 6 6 8 5

Contact

Causeway Technologies Limited Hywel Evans
Telephone: 01628552000
Email: hywel.evans@causeway.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Our services include planned maintenance which will be discussed during on-boarding.
System requirements
Modern device to access the service.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within the teams standard Support hours 08:00 - 17:30 Monday - Friday
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
1st, 2nd and 3rd-line Support for all customers. Support charges are included within annual fees. We provide a dedicated Customer Success Manager (CSM) for certain customers, with access to the CSM team for renewals for the remaining customers.
Support available to third parties
No

Onboarding and offboarding

Getting started
Onboarding support via professional services if requested. How to guides, Online training videos.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Available on request from supplier in agreed format.
End-of-contract process
User access would be removed and an engagement to export any required data would be initiated. The customer data would then be deleted.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile Application is Individually focused.

Tablet Application is site location focused and support multiple Individuals.

The core web admin interface is not designed for use on mobile devices.
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Access through a secure online portal accessible from any device – just log in with your username, password, and permission credentials.

Donseed prioritises security. Login includes Multi-Factor Authentication (MFA) as a standard feature, adding an extra layer of protection for your account.
Accessibility standards
None or don’t know
Description of accessibility
We endeavour to conform to level AA and higher of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.1.
Accessibility testing
We endeavour to apply a testing framework to measure compliance in accordance with the WCAG AA and WCAG 2.1
API
Yes
What users can and can't do using the API
Donseed offers a powerful API for approved users to connect your existing systems with our platform. This integration ensures seamless data flow and simplifies workforce management.

Enhanced Security:
- Leverage secure connections (SSL) and Identity Authentication to ensure authorised access and data protection.
- User permissions are strictly enforced, granting access only to relevant data based on individual roles.

RESTful Service with ODATA Protocol:
- Donseed's API adheres to industry standards, making integration with your existing systems straightforward.
- Utilises a familiar RESTful service structure for easy data exchange.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Product functionality can be configured in conjunction with system administrators. We work with customers to identify needs and provide product specific to their requirements.

Scaling

Independence of resources
Usage and performance monitoring in parallel with onboarding management. All of our services are cloud based and are designed to scale with any increased service demands.

Analytics

Service usage metrics
Yes
Metrics types
Dashboards and reports are available within the service, accessible to users with relevant permissions. Additional metrics can be provided upon request.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Other
Other data at rest protection approach
Data at rest is encrypted using industry standard algorithms. Access control, data retention and DLP policies are in place.
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Via the service client or API.
Data export formats
  • CSV
  • Other
Other data export formats
  • JSON
  • XML
  • XLS
Data import formats
  • CSV
  • Other
Other data import formats
  • JSON
  • XLS

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
Other
Other protection within supplier network
Products are predominately segregated within cloud environments to reduce lateral movement risk and technical access control policies are in place to ensure principle of least privilege is applied to users. Firewalls are also in place at internet gateways and anti DDOS solutions ensure availability.

Availability and resilience

Guaranteed availability
Each product has a set of SLAs which can be provided on request but do not fall below 99%
Approach to resilience
Our product are designed with multi-zone redundancy, with snap shots and back ups of data taken a regular intervals.
Outage reporting
Systems fully monitored. Server and database issue/outage alerts and alarms. Monitoring systems vary depending on the native solutions to the cloud environments in use.

Identity and authentication

User authentication needed
Yes
User authentication
Other
Other user authentication
We employ Active Directory and Microsoft technologies to manage identity & access management across our estate.
This will be a combination of Username and Password, SSO or MFA. During the requirements phase of any deployment these can be discussed in detail.
Access restrictions in management interfaces and support channels
Access management processes are in place that meet the requirements of ISO27001. Further details can be provided upon clear client requriements and contract engagement.
Access restriction testing frequency
At least once a year
Management access authentication
Other
Description of management access authentication
We employ Active Directory and Microsoft technologies to manage Identity & Access Management across out estate.

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
LRQA - UKAS Registered Certification Body
ISO/IEC 27001 accreditation date
Originally accreditation 20/01/2014 and maintained since then
What the ISO/IEC 27001 doesn’t cover
The scope covers all of Causeway.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
ISO22301

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Causeway’s Information Security Management Framework (“ISMF”) has been developed to maintain the highest standard of confidentiality, integrity and availability of internal, customer and supplier information. Policies are tested and reviewed periodically.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
The Asset Management policy requires assets to be recorded in the CMBD where assets are recorded and changes to those assets are managed through the Change Management Process. The process looks at the risk associated with those changes. These include, Security, Privacy, Legal and Operational.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
"The Vulnerability management process is structured in four phases. The vulnerability management process phases are:
• Identifying Technical Vulnerabilities
• Evaluating Technical Vulnerabilities
• Address Technical Vulnerabilities
• Vulnerability Management Improvement"
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Our SoC consumes log data from a number of sources (Product, M365 and Infrastructure) to correlate and analyse activity that may relate to threat actor behaviour. These are triaged and managed in line with SOPs and where necessary incident response process are initiated to respond, contain and recover from any incident.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Customer incidents can be raised directly and these are handled by a customer facing incident management team. These work with different parts of the organisation investigate and resolve customer incidents. Depending on the incidents customer are updated in line with standard SLAs.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Causeway recognise the importance of protecting our environment and addressing the climate emergency. Causeway is a carbon neutral company and we offset our calculated carbon footprint. However, we recognise that offsetting is not a permanent solution, so we set environmental objectives to reduce our footprint year-on-year.

The configurability of our solutions provide a platform for the reduction of a wide range of paper-based processes. Our SaaS platforms are hosted by key hosting providers such as AWS and Azure, of which some are using 100% renewable energy and zero carbon.

A number of our software solutions support our customers to reduce the impact of their operations on the environment, particularly in the areas of infrastructure design, operational and strategic asset and service management. Our software helps customers to assess the carbon impact of a range of possible works programmes, thereby helping stakeholders assess multiple scenarios and make decisions with a fuller understanding of the impact of their decisions. We have also developed a product, Tradex Carbon, that enables our customers to measure their Scope 3 carbon emissions from the invoice spend.

Covid-19 recovery

During the Covid-19 pandemic we provided facilities and equipment for all staff to work remotely. We continue to operate a hybrid working policy through the organisation, with teams encouraged to attend offices on the same day to achieve wellbeing benefits.

Prompted in part by the events of Covid-19, over 1,400 construction and maintenance workers took our mental health survey unveiling some truly devastating results, including 56% experiencing mental health problems and 12% experiencing suicidal thoughts. Causeway are committed to encouraging and promoting improved mental health practices in all elements of our business and campaigning for companies across the industry to do the same. To achieve this, we work closely with a charity partner and have appointed former Everton FC and England midfielder Trevor Steven as our mental health ambassador. Trevor works on sector-specific campaigns for Causeway staff and customers and helps to tackle the silent epidemic within the industry, educating the workforce that it is okay not to be okay.

Trevor notes: ""We’ve had some very frank conversations over the last 18 months about the reality of working in the industry and how it can impact mental health and it is clear we need to do more than just hanging a few signs up around sites. Mental health needs to be approached in the same way as health and safety."" Further details can be found at https://www.causeway.com/mental-health-commitment

Tackling economic inequality

Causeway regularly review our employee’s remuneration. This includes process's we follow, regular benchmarking using good quality information from external markets and committing to being a Real Living Wage employer.

We also undertake a number of initiatives that focus on promoting skills development and providing training opportunities, particularly to provide more exposure to the areas of software development and computer science. We are supporting young people who chose not to go on to higher education to have a career in software engineering. Our first apprentice started this Autumn was female.

A number of our staff have also been involved in the Royal Institute Masterclasses, which bring together year 9 (13-14 year old) students with an emerging interest in computer science and technology. We provide them with a hands-on experience beyond the curriculum, engage them with the kind of problems they can solve and show them the impact they can have on the world through a computer science career. Masterclasses excite young people in the creativity and practice of computer science and technology. These sessions are delivered by Causeway employees on a Saturday morning from our offices in Middlesbrough.

Equal opportunity

Causeway is an equal opportunities employer. We adopt fair, objective and innovative employment practices in a variation of areas, including but not limited to, recruitment, development, talent succession, ultimately giving everyone an equal chance to succeed.

We also undertake a number of initiatives that focus on promoting skills development and providing training opportunities, particularly to provide more exposure to the areas of software development and computer science. We are supporting young people who chose not to go on to higher education to have a career in software engineering. Our first apprentice started this Autumn was female.

A number of our staff have also been involved in the Royal Institute Masterclasses, which bring together year 9 (13-14 year old) students with an emerging interest in computer science and technology. We provide them with a hands-on experience beyond the curriculum, engage them with the kind of problems they can solve and show them the impact they can have on the world through a computer science career. Masterclasses excite young people in the creativity and practice of computer science and technology. These sessions are delivered by Causeway employees on a Saturday morning from our offices in Middlesbrough.

Wellbeing

We take good care of our employees and we give well-being the same priority as our other business goals. We are also working on a mental health awareness project with construction and maintenance workers in the UK. Causeway are committed to encouraging and promoting improved mental health practices in all elements of our business and campaigning for companies across the industry to do the same. To achieve this, we work closely with a charity partner and have appointed former Everton FC and England midfielder Trevor Steven as our mental health ambassador. Trevor works on sector-specific campaigns for Causeway staff and customers and helps to tackle the silent epidemic within the industry, educating the workforce that it is okay not to be okay.

Trevor notes: ""We’ve had some very frank conversations over the last 18 months about the reality of working in the industry and how it can impact mental health and it is clear we need to do more than just hanging a few signs up around sites. Mental health needs to be approached in the same way as health and safety."" Further details can be found at https://www.causeway.com/mental-health-commitment

Pricing

Price
£50 to £84 a user a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hywel.evans@causeway.com. Tell them what format you need. It will help if you say what assistive technology you use.