CGI

Open Banking Payments (Ordo)

Ordo gives your organisation a low cost, real time, customer friendly alternative to card payments. Our simple to use APIs give you a fully customised service so you can collect payments and make refunds by invoice, eCommerce, contact centre, and point of sale at a simple fixed charge per payment.

Features

• Customer payments via invoice, eCommerce, call centre and PoS/QRCode
• Payment direct from customer's bank account with secure open banking
• Irrevocable realtime payments into you bank accounts with no chargebacks
• No payer registration or app downloads for payers to use
• Available to 98% of consumers and small businesses
• Customer payment authorisation already built into mobile and internet banking
• Guaranteed payment references for auto-reconciliation and secure document delivery
• Fully customised payer experience with your organisation's look and feel
• Secure refunds and payouts to validated customer bank accounts
• Ready for open banking Variable Recurring Payments (VRP)

Benefits

• Low fixed cost per payment, not percentage of value
• Faster payment - real time directly into your bank accounts
• No insecure bank account or payment card data sharing
• No interception, third party fraud risks or chargebacks
• Simple customer experience, no data entry or sharing
• Know immediately you've been paid with real time payment status
• Simple payment reconciliation - you provide a locked bank reference
• Secure communication with your customer for invoices etc
• Widely available, payer just needs mobile or internet banking
• Know exactly who you are paying for out payments

£0.01 to £0.20 a transaction

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

705357508803464

Contact

CCS Frameworks Team
08450707765
uk.gen.ccsframeworks@cgi.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Capita Pay 360 (v13 onwards), Contis BaaS, Certua; embedded finance solutions, CGI Collections Suite,; Siemens Energy Company Managed Credit Solution
• Cloud deployment model: Public cloud
• Service constraints: Domestic UK sterling payments. Some corporate bank; accounts do not support open banking payments
• System requirements: OAuth for secure service access

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Varies by severity of issue
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support is provided Mon--Fri 0900 to 1730 excluding Bank Holidays via support@ordopay.com; Support levels are shown below with support hours response times.; Platform availability is 99.5% 24x7; - Priority 1 (P1) [Total loss of the Ordo Platform] 30min response; - Priority 2 (P2) [Major functionality unavailable with no workaround available] 2 hour response; - Priority 3 (P3) [Major functionality unavailable with work around available. Minor functionality unavailable.] 4 hour response; - Service Request [Individual user affected. Business requests to the operations team] 24 hour response
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Integration specialist team can support via video call/face; to face meetings, guiding users through the service
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • Word
  • Excel
  • Swagger
• End-of-contract data extraction: To comply with FCA requirements, all transactional data is; held for up to 7 years (6 calendar years plus current year).; All non-essential information can be removed via our RTBR; capabilities.
• End-of-contract process: At end of contract, we would agree with user whether they; wanted existing, unpaid transactions to be 'expired' or kept; open so payer can still action. Depending on level of post-contract access required we would remove functional; access.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile and desktop provide the same end-user service for payers. Mobile provides the optimal experience as the payer is taken automatically to their mobile banking app to authorise payment simply and securely via fingerprint or face-id. On desktop the user needs to either scan an Ordo generated QR code to authorise payment from their mobile banking app on their smart phone or alternatively provide login credentials to their bank's internet banking service from the desktop. The Ordo service is device aware; and screens are appropriately optimised.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Most users will obtain service information, e.g. updates on; payments, etc via our APIs. For smaller volume users we also; provide a web based service user interface (dashboard) that allows for generation and review of payments, etc.
• Accessibility standards: None or don’t know
• Description of accessibility: Not applicable for normal API access. The web dashboard, if used, can use most desktop/browser accessibility aids.
• Accessibility testing: Testing with screen readers for sight impaired users has been done.
• API: Yes
• What users can and can't do using the API: All service features and use cases are supported via API apart from adding new receiving bank account details. Adding new bank account details require an Ordo service request for security reasons.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The look and feel of the end-user payments journey can be; customised to reflect the branding, styles, typeface and language of the billing business. This look and feel will apply to all types of payment, not just eCommerce initiated. The billing business simply provides Ordo with the digital assets and Ordo applies them to the service for the client's payments.

Scaling

• Independence of resources: The service is hosted in the cloud and scalable. Performance testing, service monitoring and capacity planning are in place.

Analytics

• Service usage metrics: Yes
• Metrics types: Ordo provide daily monitoring for newly integrated; clients including itemised and aggregated transaction; volume and value metrics as well as transaction; completion rates Ordo provide monthly client service; reviews for the continual improvement of service; provision using aggregated transaction volume and; value metrics, transaction statuses and market price; comparison Ordo provide an API endpoint for all; transactions created by a client for their internal reporting, monitoring of transaction statuses and client; system management.
• Reporting types:
  • API access
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Ordo

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Through use of the service APIs
• Data export formats: Other
• Other data export formats: Via the API Json
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • API format
  • CSV (or XLS by exception)

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Ordo platform is available 99.5% 24x7
• Approach to resilience: The service utilises Microsoft PaaS features which offers underpinning high levels of resilience, scaling and capacity capability within the region.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: Oauth2 for API
• Access restrictions in management interfaces and support channels: N/A - no management console required for the services as API; integration to core client system.
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: N/A - no management console required for the services as API integration to core client system.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Intertek Certification Limited
• ISO/IEC 27001 accreditation date: 28/03/2024
• What the ISO/IEC 27001 doesn’t cover: Nothing. Our certification covers the provision of outsourcing, project and consultancy services including development and delivery activities plus the management of people, technologies and physical security.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Information security policies are as approved by the FCA as part of Ordo's authorisation.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: CGI holds ISO27001:2013 certificates that covers outsourcing, project and consultancy services including development and delivery activities plus the management of people, technologies and physical security in all of our; UK offices.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: CGI holds ISO27001:2013 certificates that covers outsourcing, project and consultancy services including development and delivery activities plus the management of people, technologies and physical security in all of our UK offices.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: CGI holds ISO27001:2013 certificates that covers outsourcing, project and consultancy services including development and delivery activities plus the management of people, technologies and physical security in all of our UK offices.
• Incident management type: Undisclosed
• Incident management approach: CGI has a dedicated Global Security Operations Center; (GSOC) that provides ongoing security monitoring, incident; management, threat intelligence, threat management and; forensic investigation. The GSOC monitors CGI’s network; and critical assets on a 24x7 basis in geographies that CGI; operates, providing ongoing proactive testing of CGI’s; network to evaluate if controls perform as expected against; the current cyber-threats.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity

  Fighting climate change

  As a member of the Government Digital Sustainability Alliance, CGI leads others to protect and improve the health of our planet.; CGI in the UK has committed to achieve net zero by 2026, based on Science Based Targets (SBTs), achieving an 84% reduction in emissions across our operations from our 2019 baseline. We will use our Carbon Impact Tool to identify and track contracting body contract associated emissions, building these into our net zero plans to reduce any negative environmental impacts of contracts.; We have extended our climate change commitment into our supply chain such that 50% of our suppliers, by spend, will have set their own SBTs to reduce their climate impact by 2026. This will apply to suppliers we engage to support the delivery of call-off contracts. We are supporting suppliers through quarterly net zero knowledge sharing webinars. So far 23% of our suppliers, by spend, have set SBTs.; Our environmental engagement programme 'No Planet B' influences CGI members, clients, suppliers and communities to support environmental protection and improvement. We achieve this through activities such as litter picking and our tree and hedge planting programme where, together with clients and suppliers we have planted 19,500+ UK native trees. Our members partner with clients and suppliers on tree-planting days. We will invite contracting bodies and their ecosystem partners to participate in such activities, connecting them with the environment and increasing protection and enhancement awareness.; CGI's UN-supported research programme, Sustainability Exploration Environmental Data Science (SEEDS), brings organisations, academics and experts together to collaboratively devise/deliver environmental solutions. SEEDS is accelerating efforts to address climate change by researching climate mitigation solutions and waste reduction.; We will continue our partnerships with charities and Social Enterprises, including Canal and River Trust to mobilise action on environmental protection objectives through collaborating with local communities.

  Tackling economic inequality

  CGI prides itself on making positive impacts on the communities where we live and work throughout the UK, mirroring the Government’s levelling-up agenda. We are growing and diversifying our supply chains, recognising the benefits this brings to our clients, including offering better value for money and providing expertise and knowledge that promotes and delivers innovative solutions.; We will continue to provide new employment and training opportunities including professional, graduate and apprenticeships, ensuring STEM careers are accessible for all. To create new skills in the IT industry, we offer a range of apprenticeships and partner with several universities to deliver our Technology Industry Gold accredited Degree Apprenticeships.; We support social enterprises including Breakthrough, providing mentoring and interview skills to prison leavers, enabling them to become work-ready. We will continue to inspire the next generation of IT professionals through our STEM camps, held across the UK in partnership with underserved schools and communities. Our CGI Young Dreamers programme works in partnership with government clients to support social mobility by broadening the future career prospects of students from underserved backgrounds.; CGI supports the Government’s priority to grow and diversify supply chains by providing opportunities for smaller organisations to work with us in delivering key solutions to our clients. Since 2016 we have provided opportunities for over 600 SMEs. We are signatories of the Prompt Payment Code. Throughout our engagements, any change control will include a check on potential inclusion of SME, Social Enterprises or new businesses. This will, where appropriate, include advertising opportunities on Contracts Finder and Find a Tender. We also welcome input from our clients, as they often have valuable insight into supplier offerings. ; For transparency, we will report on the number, value and proportion of contract spend being undertaken by SMEs and Social Enterprises per call-off contract, to contracting bodies.

  Equal opportunity

  CGI is an Equal Opportunity Employer. We commit to:; • Continuing to measure and reduce our Gender and Ethnicity Pay Gaps; • Publishing our Voluntary Reporting Framework on disability, mental health and wellbeing; • Inclusive and accessible recruitment practices; • Investing in training and progression. ; CGI UK is closing its gender and ethnicity pay gaps year-on-year. Our mean gender pay gap is 6.8%, compared to 8% in 2021, surpassing the technology industry’s gender pay gap of 16%. Our mean ethnicity pay gap is 6.9%.; CGI is a Disability Confident Employer. Through recruitment, onboarding and development, we create an environment that enables members with disabilities to flourish. With a strong disability network, accessibility support and leadership commitment, we are determined that the projects we work on benefit from all talents and insights.; We will continue our partnership with Breakthrough, a social enterprise equipping prison leavers with skills to succeed in a long-term career within the technology industry. CGI supports this by hosting skills days at our offices covering mock interviews, presentation skills and public speaking.; Our inclusive and accessible recruitment practices encompass advertising vacancies within specialist communities, providing equal opportunities for underrepresented groups, and accommodating adjustments including additional assessment time and physical adjustments. We will promote our vacancies with communities including myGWork, a networking hub for LGBTQ+ professionals, and Evenbreak, a disability job board.; CGI invests in annual training that aligns with existing and emerging technologies. Our comprehensive learning and development platform provides members with learning pathways leading to certified qualifications. We will encourage rotations and secondments across industry sectors to upskill our members.; We continually review and audit our recruitment and supply chain practices to ensure our Modern Slavery commitment is delivered in practice. We will continue to instruct all CGI UK members to follow our Modern Slavery Policy.

Pricing

• Price: £0.01 to £0.20 a transaction
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.