IOMART MANAGED SERVICES LIMITED

Microsoft Azure Public Cloud CSP

As a Microsoft Azure CSP provider, we make cloud adoption simple and seamless. We handle everything from setup to ongoing management, ensuring your Azure environment is secure, cost‑effective, and optimised. You get flexible billing, expert support, and a trusted partner focused on helping your business innovate and scale with confidence.

Features

• Full Microsoft cloud licensing lifecycle management
• Accurate billing and invoicing with monthly/annual options
• Customer self‑service portal for purchasing, usage tracking, and billing visibility
• Discounts and commercial benefits
• Eligible cost‑saving options such as reserved instances and savings plans
• Tier 1–2 technical support for licensing and platform issues
• 24×7 incident response triage and resolution responsibility
• Microsoft premier escalation for faster resolution to complex incidents
• Access to Microsoft funding for workshops and enablement
• Support transitioning from incumbent CSP providers

Benefits

• Single partner relationship for licencing, implementation, training and support
• Predictable costs, flexible terms, clear invoices and audit trails.
• Instant purchasing for faster Azure service enablement
• Lower pricing, bundled offered and promotional credits to reduce spend
• Commit and save with RIs, savings plans; maximise long‑term efficiency
• Faster fault finding for complex issues
• Always-on triage and ownership until resolution—no handoffs
• Direct escalation to Microsoft for quicker fixes on tough issues
• Funded workshops accelerate adoption, skills, and project kickstarts
• Supported CSP migration to preserve uptime, mitigate disruption and entitlements

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@iomart.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

705365107669264

Contact

Kevin Deacon
0800 040 7228
tenders@iomart.com

About your service

• Service categories:

  IaaS

  IaaS Compute

  • Bare metal
  • Container and serverless engine compute
  • Arm-based instances
  • Other non-x86 instances

  Virtualised x86

  • General purpose
  • Compute optimised
  • Memory optimised

  Accelerated

  • GPUs
  • APUs

Service scope

• Service constraints: There are no constraints to be aware of. Any potential service maintenance and restrictions can be worked around using the appropriate cloud architecture and deployment.
• System requirements: Connectivity to Azure
• Cloud deployment model: Public cloud

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Our Service Desk provides 24/7/365 support, including weekends and holidays. Tickets are triaged within 30 minutes and addressed based on priority, in strict adherence to our SLAs, ensuring prompt and reliable resolution.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Iomart provides a full range of Cloud Managed Services, from assurance support to fully managed solutions, designed to enhance a customer’s capabilities. At the core level, we offer essential support and act as a liaison with Microsoft, handling basic queries and technical issues to maintain smooth operations and fast issue resolution.; ; As service levels increase, we deliver comprehensive managed services that include proactive monitoring, maintenance, and optimisation of the Azure environment. This involves continuous performance oversight, security management, and regular updates to ensure the platform remains secure and current.; ; At the highest tier, our fully managed premium services take complete responsibility for the customer’s Azure environment. Acting as an extension of the IT team, we provide strategic planning, architecture design, implementation, and ongoing management, enabling customers to focus on core business priorities while we manage the cloud infrastructure.; ; Across all tiers, our expertise and tailored approach ensure customers receive the right level of support to improve efficiency, agility, and competitiveness. Support costs vary depending on service tier and scope, with itemised quotes provided after initial scoping. Customers receive cloud support engineer access by default, with optional technical account or customer success management available if appropriate.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The user organisation will work with us as part of the structure onboarding process, preparing landing zones and migrating into Azure. The service will predominantly be based within Microsoft's Azure portal however training will be provided on Iomart's control panel where service requests and incident notifications will be raised and addressed. We will also provide knowledge and training on how to navigate Microsoft's online documentation for support and guidance. These will be a mix of online documentation, help guides and videos depending on the training resource. All training will be typically be provided online.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: During the decommissioning phase, iomart will work with the users to migrate or destroy data as agreed and required. Multiple export methods from Azure exists, such as over-the-internet transfer, via VPN or Expressroute, or direct extraction from Azure. Please also see https://www.microsoft.com/en-us/trustcenter/privacy
• End-of-contract process: Please see https://www.microsoft.com/en-us/trustcenter/privacy/you-own-your-data; ; Microsoft contractually commits to specific processes when a customer leaves a cloud service or the subscription expires. This includes deleting customer data from systems under our control.; ; If a cloud subscription is terminated or it expires (except for free trials), Microsoft will store your customer data in a limited-function account for 90 days (the “retention period”) to give you time to extract the data or renew your subscription. During this period, Microsoft provides multiple notices, so you will be amply forewarned of the upcoming deletion of data.; ; After this 90-day retention period, Microsoft will disable the account and delete the customer data, including any cached or backup copies. For in-scope services, that deletion will occur within 90 days after the end of the retention period. (In-scope services are defined in the Data Processing Terms section of our Online Services Terms.); ; When customer data is hosted in the multitenant environments of Microsoft business cloud services, we take careful measures to logically separate customer data. This prevents one customer’s data from leaking into that of another customer, and also blocks any customer from accessing another customer’s deleted data.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: All documentation is provided in digital formats (PDF/HTML) and written in clear, structured language to support ease of understanding. Where possible, we use headings and logical content order to assist navigation.; ; If customers have specific accessibility requirements, we will provide alternative formats on request, such as large print, plain text, or editable files that can be used with assistive technologies. Our team is committed to supporting individual needs and will work with customers to ensure documentation is usable and inclusive.

Using the service

• Web browser interface: Yes
• Using the web interface: Access to the Microsoft Azure portal will be provided as part of the service. Iomart will ensure access is based on RBAC and best practice for identity access management. You will also have access to our support portals where you can raise tickets, view service status, reports and dashboards. ; ; The Azure API Management service allows users to create their own APIs for the deployment of the required solutions and resource onto the Microsoft Azure platform. Further details of Azure API management can be found here https://learn.microsoft.com/en-us/azure/azure-resource-manager/management/manage-resources-rest?tabs=azure-cli
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: The Azure portal is designed for accessibility and is developed against global standards including EN 301 549. Microsoft publishes Accessibility Conformance Reports (ACRs) to evidence conformance for cloud services and maps web requirements to WCAG 2.1 A/AA (EN 301 549 Clause 9).; ; Users can:; - Navigate entirely by keyboard using documented global shortcuts and logical focus order (e.g., go to Dashboard, All resources).; - Use screen readers and adjust appearance, language/region, and preferences to improve readability and orientation. ; - Perform most day‑to‑day management: create/manage resources, view activity, configure RBAC‑scoped items, and access help links; capabilities are constrained by role‑based permissions.
• Web interface accessibility testing: Microsoft conducts accessibility and assistive technology testing across its cloud services, including the Azure portal. Testing combines automated evaluations and manual reviews against EN 301 549 and WCAG 2.1 standards.; ; Assistive technology testing includes screen readers (e.g. Narrator and JAWS), magnifiers, voice input, and alternative input devices. Microsoft uses internal accessibility labs and external partners to validate usability for people with visual, auditory, motor, and cognitive disabilities.; ; Feedback from these tests drives continuous improvements to ensure compatibility with keyboard navigation, ARIA landmarks, high-contrast themes, and screen reader support.
• API: Yes
• What users can and can't do using the API: Users can use the Azure API Management service to create, publish, secure, and manage APIs for deploying solutions and resources on the Microsoft Azure platform. Through the API, users can set up services by creating API endpoints, configuring policies, and defining products and subscriptions. They can also make changes such as updating API definitions, applying rate limits, modifying security settings, and managing access keys.; The API supports automation via REST calls, Azure CLI, and SDKs, enabling integration with CI/CD pipelines for consistent deployments. Users can monitor usage and apply revisions without downtime.; Limitations:; ; Certain advanced configurations, such as custom domains or developer portal branding, may require portal interaction rather than API-only setup.; Role-based access control applies; users need appropriate permissions to create or modify APIs.; Some features, like analytics visualization, are available only through the Azure portal UI.; ; Further details are available in Microsoft’s documentation: https://learn.microsoft.com/en-us/azure/azure-resource-manager/management/manage-resources-rest?tabs=azure-cli.
• API automation tools:
  • Ansible
  • Chef
  • Terraform
  • Puppet
• API documentation: Yes
• API documentation formats: HTML
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
  • Other
• Using the command line interface: Users can set up Azure services using the Azure CLI by first installing the CLI and authenticating with az login. To create resources, commands like az group create (for resource groups) and az VM create (for virtual machines) are commonly used. Each service has specific CLI commands documented in Azure Docs, enabling full deployment from the command line without using the portal.; To make changes, users can update configurations with commands such as az resource update or service-specific commands like az vm update. CLI also supports scripting and automation through shell scripts or integration with CI/CD pipelines, making it ideal for repeatable deployments.; Limitations include:; ; Some advanced configurations (e.g., complex networking or preview features) may not be fully supported in CLI and require ARM templates or the portal.; CLI commands can be verbose and require precise syntax, which may increase complexity for large-scale deployments.; Certain interactive features (like visual dashboards) are not available in CLI.; ; Overall, Azure CLI provides a powerful, scriptable interface for setup and management, but users should verify feature parity with the portal for advanced scenarios.

Scaling

• Independence of resources: There is a mix of technology and governance that helps support service stability and the impact of other users on your environment. These include but are not limited to; Logic isolation and multi-tenancy, resource throttling and quotas, elastic scaling and capacity management, network and compute isolation, performance monitoring.
• Usage notifications: Yes
• Usage reporting:
  • Email
  • Other
• Other usage reporting: Users are also notified through the support portal.
• Optimising consumption: Yes
• Automatic scaling: Yes

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: The Microsoft Cloud employs a wide range of encryption capabilities up to AES-256, giving you the flexibility to choose the solution that’s best for your business. All Microsoft-managed encryption keys are properly secured and offer the use of technologies such as Azure Key Vault to help you control access to passwords, encryption keys, and other secrets.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Backup and recovery

• What’s backed up:
  • IaaS
  • PaaS
  • Virtual Machines
  • Databases
  • Application Data
  • Storage
  • Files
  • Disks
  • Blob
  • Virtual Desktops
• Backup controls: Backups are controlled by administrators of the Azure cloud platform. This could be the buyer, Iomart or both depending on delegation of rights and role based access control. Azure resources can be scheduled on different schedules but always within the confines of the specific Azure resource type and its configuration options. The backup settings are typically displayed in the Azure portal when configuring your resources.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery:
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team
• Backup and recovery: Yes
• RPO/RTO: Yes

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Data is also protected via secure private networks.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Technical controls are employed to protect data in transit within Iomart's network. These include restriction of traffic via firewall configuration rules and appropriate segregation of data.

Availability and resilience

• Guaranteed availability: Availability can be as high as 99.999% dependant upon the architecture of the services used. Microsoft's SLA is on a per-product basis, and is increased by combining services for redundancy. For example, a single VM has a 99.95% availability SLA, to reach 99.99% two VMs would need to be deployed for a single service. Iomart do not provide SLA credits or refunds on behalf of Microsoft Azure resources.; ; See Microsoft's Online Service Terms at https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services?lang=1
• Approach to resilience: Iomart will work with the user to ensure that all services architected are resilient and available to agreed levels, balancing cost, security and performance. Most if not all Microsoft regions will have multiple datacentres where your resources can be hosted and made resilient. For further details of the Microsoft Azure global infrastructure please visit https://datacenters.microsoft.com/globe/explore?info=region_ukwest
• Outage reporting: Outages are reported via email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to all service interfaces (for consumers and providers) is constrained to authenticated and authorised individuals. Remote management access is authenticated and directly associated to authorised individuals rather than group accounts. All managed systems monitored and access logged and tracked for auditing purposes.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials, NIST, PCI DSS Level 1 Service Provider, UK GDPR
• Information security policies and processes: Iomart maintains a comprehensive information security policy framework and has implemented an information security management system which has been assessed and verified as meeting the requirements of ISO27001:2022 by a UKAS accredited certification body.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Iomart's configuration and change management processes are developed in line with ISO 20000-1:2018 and ITIL requirements. As part of ITIL, configuration items and resources are logged within our IT service management tool. Changes and updates to resources and configuration items are logged and recorded within the tool, typically through change, incident or service request tickets. All resources can be reported on for auditing purposes and, once no longer in-life, are removed from the IT service management tool. Changes are assessed for potential security impact as part of this process, aligned with PCI DSS and ISO 27001 standards and security controls.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Iomart manages vulnerabilities according to an ISO27001 aligned policy and maintains membership of a pre-public disclosure forums. Vulnerability threats are assessed using automated scans, manual validation, prioritising risks using CVSS and threat intelligence before remediation is carried out in a timely manner. Iomart also use a robust patch management process to ensure IT resources are maintained and secured to reduce the risk of a vulnerability. ; ; This approach also aligns with PCI DSS and Cyber Essentials.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Iomart Protective Monitoring process is aligned with ISO27001:2022control A.12.4 which details:; • Event Logging; • Protection of log information; • Admin & operator logs; • Clock synchronisation; • Incident Management
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Iomart’s incident management process aligns with ISO 27001:2013 control A.16.1, covering incident procedures, roles and responsibilities, assessment of security events, response, evidence collection and lessons learned. The process also aligns with ISO 20000-1:2018 and ITIL.; ; Incidents are logged using predefined templates capturing key details, with categorisation and prioritisation. Escalation paths support movement through support tiers, with automated stakeholder notifications.; ; Standard checks are completed before resolution/closure. Runbooks and knowledge articles support common incidents. Users can report incidents via the internet-facing support portal, with closure summaries provided through the portal and automated communications. Major Incident reports can be produced in Word/PDF.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Hyper-V
• How shared infrastructure is kept separate: Azure ensures multi-tenant isolation through several layers: identity separation via dedicated Microsoft Entra ID tenants, subscription and RBAC controls, hypervisor-based VM isolation, network segmentation with VNets and firewalls, and data protection using encryption and tenant-specific access policies. Each organization’s resources, keys, and secrets remain logically and cryptographically isolated, preventing cross-tenant access and ensuring security across compute, storage, and networking.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Microsoft data centres are registered participants of the European Code of Conduct for Energy Efficiency in Data Centres. Under the code of conduct data centre operators are expected to minimise energy consumption while maintaining performance, use energy efficient hardware to reduce total energy usage, monitor and report energy consumption enabling identification of inefficiencies and improve cooling and power systems. Although the code of conduct is voluntary participants are encouraged to monitor performance and bench mark against best practice.

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Microsoft's Azure free tier provides 12 months of popular services, always-free services and a £150/$200 credit for 30 days, enabling users to build, test and explore cloud solutions at no cost, with usage limits applied per service.
• Link to free trial: Please see https://azure.microsoft.com/en-us/free

Discount

• Provide your minimum discount applicable to your baseline prices: 5%

Formula for calculating price of your services

• Formula for calculating price of your services:

  Which of the core deployment models you intend to offer

  • Public Cloud
  • Private Cloud

  Public Cloud - Formula for calculating price of your services

  ---

  Total Cost

  The Total Cost for a buyer's call off requirement in a Public Cloud Deployment

  =

  Baseline Pricing

  Our Baseline Pricing is to be found within our G-Cloud service documentation and via the web link to the Microsoft Azure pricing calculator

  Baseline Pricing - Web link

  https://azure.microsoft.com/en-gb/pricing/calculator/?ef_id=_k_Cj0KCQiA1czLBhDhARIsAIEc7uiC-C9_2UHKkhhwcV6zI78rmP0BRKI32JMXGYDFFzYVbEcSNDFZgP0aAnsCEALw_wcB_k_&OCID=AIDcmm3bvqzxp1_SEM__k_Cj0KCQiA1czLBhDhARIsAIEc7uiC-C9_2UHKkhhwcV6zI78rmP0BRKI32JMXGYDFFzYVbEcSNDFZgP0aAnsCEALw_wcB_k_&gad_source=1&gad_campaignid=12265185555&gclid=Cj0KCQiA1czLBhDhARIsAIEc7uiC-C9_2UHKkhhwcV6zI78rmP0BRKI32JMXGYDFFzYVbEcSNDFZgP0aAnsCEALw_wcB

  -

  Minimum Discounting

  5%

  +

  Onboarding Activity

  Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process

  +

  Additional sources of cost

  There are no additional sources of cost.

  -

  Additional sources of cost reduction

  We are prepared to discount at a rate higher than our minimum discount for Public Cloud based on volume.

  ---

  Private Cloud - Formula for calculating price of your services

  ---

  Total Cost

  The Total Cost for a buyer's call off requirement in a Private Cloud Deployment

  =

  Baseline Pricing

  Our Baseline Pricing is to be found within our G-Cloud service documentation.

  -

  Minimum Discounting

  5%

  +

  Onboarding Activity

  Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process

  +

  Additional sources of cost

  Costs may increase if there is a requirement for higher specification or custom specification servers. Hardware is purchased as required so costs may also increase if there are increased costs in the supply chain for hardware, components, or shipping from non-UK markets or geographies. Costs may increase if our suppliers enforce higher prices on us for software. Costs may also increase depending on the level of service management required.

  -

  Additional sources of cost reduction

  Costs may reduce if higher volumes of services are purchased over longer terms through volume or term-based discounts. Costs may also be reduced if the customer has the ability to manage the services themselves or share management responsibilities of the service with us.

  ---

• Total Cost: The Total Cost for a buyer's call off requirement in a Public Cloud Deployment
• Baseline Pricing: Our Baseline Pricing is to be found within our G-Cloud service documentation and via the web link to the Microsoft Azure pricing calculator
• Baseline Pricing - Web link: https://azure.microsoft.com/en-gb/pricing/calculator/?ef_id=_k_Cj0KCQiA1czLBhDhARIsAIEc7uiC-C9_2UHKkhhwcV6zI78rmP0BRKI32JMXGYDFFzYVbEcSNDFZgP0aAnsCEALw_wcB_k_&OCID=AIDcmm3bvqzxp1_SEM__k_Cj0KCQiA1czLBhDhARIsAIEc7uiC-C9_2UHKkhhwcV6zI78rmP0BRKI32JMXGYDFFzYVbEcSNDFZgP0aAnsCEALw_wcB_k_&gad_source=1&gad_campaignid=12265185555&gclid=Cj0KCQiA1czLBhDhARIsAIEc7uiC-C9_2UHKkhhwcV6zI78rmP0BRKI32JMXGYDFFzYVbEcSNDFZgP0aAnsCEALw_wcB
• Minimum Discounting: 5%
• Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
• Additional sources of cost: There are no additional sources of cost.
• Additional sources of cost reduction: We are prepared to discount at a rate higher than our minimum discount for Public Cloud based on volume.
• Total Cost: The Total Cost for a buyer's call off requirement in a Private Cloud Deployment
• Baseline Pricing: Our Baseline Pricing is to be found within our G-Cloud service documentation.
• Minimum Discounting: 5%
• Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
• Additional sources of cost: Costs may increase if there is a requirement for higher specification or custom specification servers. Hardware is purchased as required so costs may also increase if there are increased costs in the supply chain for hardware, components, or shipping from non-UK markets or geographies. Costs may increase if our suppliers enforce higher prices on us for software. Costs may also increase depending on the level of service management required.
• Additional sources of cost reduction: Costs may reduce if higher volumes of services are purchased over longer terms through volume or term-based discounts. Costs may also be reduced if the customer has the ability to manage the services themselves or share management responsibilities of the service with us.

Mandatory certifications

• Mandatory certifications:

  Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

  Sole Control and also accredited to resell other providers' services

  Cloud service suppliers you intend to resell with evidence

  Organisation 1

  Organisation name

  Microsoft

  Website address/upload for organisation

  Website address

  Website address

  https://marketplace.microsoft.com/en-us/marketplace/partner-dir/6ea40219-936a-481d-b33e-05522567ed5c/overview

  ISO 9001 certification

  Provided

  ISO 14001 certification

  Provided

  ISO 27001 certification

  Provided

  ISO 20000-1 certification

  Provided

  ISO 27017 certification

  Provided

  Are you bidding to provide services under Lot 1b or both Lot 1a and Lot 1b?

  Yes

  ISO 27018 certification

  Provided

Cyber Essentials

• Do you have a Cyber Essentials Plus certificate?: Yes
• Cyber Essentials Plus certificate Number: F786a295-0c2d-40ee-86f8-c7254729ea2d

Non-mandatory Standards and certifications

• ISO 28000:2022 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@iomart.com. Tell them what format you need. It will help if you say what assistive technology you use.