A&A DIGITAL TECH LTD
AWS Application Operational Support Services
A&A Digital Tech AWS Application Operational Support Services provide ongoing operational support for applications hosted on Amazon Web Services (AWS). The service covers monitoring, incident management, maintenance, patching and minor enhancements for SaaS and PaaS workloads, ensuring availability, security and controlled change in live environments.
Features
- Application monitoring and alerting on AWS
- Incident, problem and service request management
- Application patching and routine maintenance activities
- Deployment support for application releases and updates
- Minor application change and configuration support
- AWS resource configuration and operational support
- Performance monitoring and optimisation
- Log management and analysis
- Backup and restore support
- Environment health and service status reporting
Benefits
- Improved application availability and stability
- Faster detection and resolution of incidents
- Reduced operational risk in live environments
- Predictable and transparent application support costs
- Clear ownership of application operations
- Improved compliance with operational and security standards
- Reduced operational burden on internal teams
- Better visibility of application health and performance
- Controlled and auditable changes to live services
- Improved user experience for supported applications
Architecture roles
Business architect
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £700.00 |
£500.00 |
| £900.00 |
£600.00 |
Data architect
| £800.00 |
£500.00 |
| £900.00 |
£600.00 |
| £1,200.00 |
£800.00 |
Enterprise architect
| £900.00 |
£600.00 |
| £1,000.00 |
£700.00 |
| £1,100.00 |
£750.00 |
| £1,200.00 |
£800.00 |
Network architect
| £500.00 |
£300.00 |
| £800.00 |
£500.00 |
| £900.00 |
£600.00 |
Security architect
| £900.00 |
£600.00 |
| £1,000.00 |
£700.00 |
| £1,200.00 |
£800.00 |
Solution architect
| £600.00 |
£400.00 |
| £800.00 |
£600.00 |
| £1,000.00 |
£700.00 |
| £1,100.00 |
£800.00 |
| £1,200.00 |
£900.00 |
Technical architect
| £700.00 |
£400.00 |
| £800.00 |
£600.00 |
| £1,000.00 |
£700.00 |
| £1,100.00 |
£800.00 |
| £1,200.00 |
£850.00 |
Chief digital and data roles
Chief data officer
| £1,200.00 |
£900.00 |
Chief information security officer
| £1,200.00 |
£900.00 |
Chief technology officer
| £1,200.00 |
£900.00 |
Cyber security roles
Cyber security audit and assurance
| £1,100.00 |
£800.00 |
| £1,200.00 |
£900.00 |
Cyber security governance and risk management
| £700.00 |
£400.00 |
| £1,000.00 |
£600.00 |
| £1,100.00 |
£700.00 |
Cyber security monitoring
| £700.00 |
£400.00 |
| £1,000.00 |
£700.00 |
| £1,200.00 |
£800.00 |
Cyber security incident response
| £700.00 |
£400.00 |
| £1,000.00 |
£700.00 |
| £1,200.00 |
£800.00 |
Cyber security vulnerability management
| £700.00 |
£400.00 |
| £1,000.00 |
£700.00 |
| £1,200.00 |
£800.00 |
Cyber security digital forensics
| £800.00 |
£600.00 |
| £1,000.00 |
£1,100.00 |
| £1,200.00 |
£700.00 |
Cyber security testing
| £700.00 |
£400.00 |
| £1,000.00 |
£700.00 |
| £1,100.00 |
£800.00 |
Cyber security secure design
| £700.00 |
£400.00 |
| £1,000.00 |
£700.00 |
| £1,200.00 |
£800.00 |
Data roles
Analytics engineer
| £600.00 |
£400.00 |
| £700.00 |
£400.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£700.00 |
| £1,200.00 |
£700.00 |
Data analyst
| £700.00 |
£400.00 |
| £800.00 |
£500.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£700.00 |
Data engineer
| £800.00 |
£500.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£700.00 |
| £1,200.00 |
£800.00 |
Data ethicist
| £900.00 |
£500.00 |
| £1,000.00 |
£600.00 |
Data governance manager
| £900.00 |
£500.00 |
| £1,000.00 |
£600.00 |
| £1,200.00 |
£700.00 |
Data scientist
| £600.00 |
£300.00 |
| £700.00 |
£400.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£700.00 |
| £1,100.00 |
£750.00 |
| £1,200.00 |
£800.00 |
Machine learning engineer
| £900.00 |
£700.00 |
| £1,000.00 |
£700.00 |
Performance analyst
| £600.00 |
£300.00 |
| £700.00 |
£400.00 |
| £800.00 |
£500.00 |
| £900.00 |
£600.00 |
| £1,200.00 |
£700.00 |
IT operations roles
Application operations engineer
| £500.00 |
£300.00 |
| £700.00 |
£400.00 |
| £800.00 |
£500.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£700.00 |
Business relationship manager
| £700.00 |
£400.00 |
| £900.00 |
£500.00 |
| £1,000.00 |
£600.00 |
Change and release manager
| £600.00 |
£300.00 |
| £700.00 |
£400.00 |
| £800.00 |
£500.00 |
Command and control centre manager
| £600.00 |
£300.00 |
| £800.00 |
£400.00 |
| £900.00 |
£500.00 |
| £1,000.00 |
£600.00 |
End user computing engineer
| £600.00 |
£300.00 |
| £700.00 |
£400.00 |
| £800.00 |
£500.00 |
| £900.00 |
£600.00 |
| £1,200.00 |
£700.00 |
IT service manager
| £600.00 |
£300.00 |
| £800.00 |
£400.00 |
| £900.00 |
£500.00 |
| £1,000.00 |
£600.00 |
Incident manager
| £700.00 |
£400.00 |
| £800.00 |
£500.00 |
Infrastructure engineer
| £600.00 |
£300.00 |
| £800.00 |
£400.00 |
| £900.00 |
£500.00 |
| £1,000.00 |
£600.00 |
| £1,200.00 |
£700.00 |
Infrastructure operations engineer
| £600.00 |
£300.00 |
| £800.00 |
£400.00 |
| £900.00 |
£500.00 |
| £1,000.00 |
£600.00 |
| £1,200.00 |
£700.00 |
Problem manager
| £700.00 |
£300.00 |
| £800.00 |
£400.00 |
Service desk manager
| £600.00 |
£300.00 |
| £700.00 |
£400.00 |
| £900.00 |
£500.00 |
Service transition manager
| £700.00 |
£300.00 |
| £700.00 |
£300.00 |
| £900.00 |
£500.00 |
| £1,000.00 |
£600.00 |
Product and delivery roles
Business analyst
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £800.00 |
£500.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£700.00 |
| £1,100.00 |
£750.00 |
Delivery manager
| £600.00 |
£300.00 |
| £900.00 |
£400.00 |
| £1,000.00 |
£500.00 |
| £1,200.00 |
£600.00 |
Digital portfolio manager
| £800.00 |
£400.00 |
| £900.00 |
£500.00 |
| £1,000.00 |
£600.00 |
| £1,200.00 |
£700.00 |
Product manager
| £700.00 |
£400.00 |
| £900.00 |
£500.00 |
| £1,000.00 |
£600.00 |
| £1,100.00 |
£700.00 |
| £1,200.00 |
£750.00 |
Programme delivery manager
| £900.00 |
£500.00 |
Service owner
| £1,000.00 |
£600.00 |
Quality assurance testing (QAT) roles
Quality assurance testing (QAT) analyst
| £700.00 |
£350.00 |
| £700.00 |
£400.00 |
| £900.00 |
£500.00 |
| £1,000.00 |
£600.00 |
Test engineer
| £700.00 |
£300.00 |
| £800.00 |
£500.00 |
| £900.00 |
£600.00 |
Test manager
| £900.00 |
£500.00 |
| £1,000.00 |
£600.00 |
Software development roles
Development operations (DevOps) engineer
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £800.00 |
£500.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£650.00 |
| £1,000.00 |
£650.00 |
| £1,100.00 |
£700.00 |
| £1,100.00 |
£700.00 |
| £1,200.00 |
£750.00 |
Frontend developer
| £600.00 |
£300.00 |
| £700.00 |
£400.00 |
| £800.00 |
£500.00 |
| £900.00 |
£550.00 |
| £900.00 |
£600.00 |
| £1,100.00 |
£700.00 |
Software developer
| £600.00 |
£300.00 |
| £700.00 |
£400.00 |
| £800.00 |
£500.00 |
| £900.00 |
£550.00 |
| £1,000.00 |
£600.00 |
| £1,000.00 |
£600.00 |
| £1,100.00 |
£650.00 |
| £1,100.00 |
£650.00 |
| £1,200.00 |
£700.00 |
User-centred design roles
Accessibility specialist
| £600.00 |
£300.00 |
| £800.00 |
£400.00 |
| £900.00 |
£500.00 |
| £1,200.00 |
£700.00 |
Content designer
| £600.00 |
£300.00 |
| £700.00 |
£400.00 |
| £800.00 |
£500.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£700.00 |
| £1,200.00 |
£750.00 |
Content strategist
| £1,000.00 |
£600.00 |
Graphic designer
| £600.00 |
£300.00 |
| £700.00 |
£400.00 |
| £800.00 |
£400.00 |
| £900.00 |
£500.00 |
| £1,000.00 |
£600.00 |
| £1,200.00 |
£700.00 |
Interaction designer
| £600.00 |
£300.00 |
| £700.00 |
£400.00 |
| £800.00 |
£500.00 |
| £900.00 |
£550.00 |
| £1,000.00 |
£600.00 |
| £1,200.00 |
£700.00 |
Service designer
| £600.00 |
£400.00 |
| £700.00 |
£500.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£600.00 |
| £1,100.00 |
£700.00 |
| £1,200.00 |
£800.00 |
Technical writer
| £800.00 |
£400.00 |
| £1,000.00 |
£500.00 |
User researcher
| £700.00 |
£400.00 |
| £700.00 |
£500.00 |
| £900.00 |
£500.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£700.00 |
| £1,200.00 |
£800.00 |
Non-mandatory Standards and certifications
-
ISO/IEC 27001 certification
-
Yes
-
Who accredited the ISO/IEC 27001
-
Qualitas Varitas
-
ISO/IEC 27001 accreditation date
-
Monday 6 October 2025
-
What the ISO/IEC 27001 doesn’t cover
-
• Buyer-owned systems, infrastructure, networks or devices • Third-party cloud platforms, SaaS products or services not operated or managed by us • Customer data once exported from the service and stored outside our controlled environments • End-user devices, local networks and identity systems managed by the buyer • Third-party integrations where security controls are the responsibility of the external provider • Services or activities delivered outside the formally certified ISMS scope • Custom configurations or extensions implemented by the buyer without our involvement • Physical security controls at customer premises • Outcomes dependent on customer data quality, usage patterns or operational decisions
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
Yes
-
Who accredited the ISO 9001 certification
-
Qualitas Varitas
-
ISO 9001 accreditation date
-
Friday 12 December 2025
-
What the ISO 9001 doesn’t cover
-
• Buyer-owned systems, infrastructure, tools and environments • Third-party products, platforms or services not controlled or managed by us • Activities performed entirely by subcontractors or partners outside our QMS scope • Customer processes, governance arrangements or operational decisions • Outcomes dependent on buyer-provided information, requirements or approvals • Services delivered outside the formally certified QMS scope • Bespoke changes or configurations implemented by the buyer without our involvement • Physical delivery locations or facilities not included within the certified scope • Performance of third-party suppliers beyond agreed contractual controls
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Please provide your Cyber Essentials Certificate Number
-
5481a3e1-b7cf-4de2-bf7e-b3d711a38339
-
Cyber essentials plus
-
Yes
-
Please provide your Cyber Essentials Plus Certificate Number
-
21a1ac10-5833-41b1-aca9-87de0defea32
-
Other security certifications
-
Yes
-
Any other security certifications
-
Social value
-
Section B - Commitment for Future: Delivery
-
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
-
Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
-
Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
-
Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
-
Actions to invest in the physical and mental health and wellbeing of the contract workforce
Service documents
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