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Twoday Danmark A/S

Support and Maintenance of Azure-based Certificate Solutions

twoday provides cloud support and maintenance in relation to Microsoft Dynamics- and Azure-based certificate solutions. This means that twoday's expert experience within the field of support and maintenance of such cloud solutions is offered through this service.

Features

  • Support Microsoft Dynamics-based solutions
  • Maintenance of certificate solutions
  • Monitoring custumer instances
  • Support Azure SQL instances
  • Support through ITSM tool

Benefits

  • Specialists in Microsoft Azure
  • Microsoft Dynamics expertise
  • Stable and well-maintained cloud solutions
  • Improvement of efficiency through Azure
  • Reduction of cost through using Azure cloud services

Pricing

£1,550 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at udbud@twoday.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 0 5 8 6 2 2 6 1 9 3 1 2 4 8

Contact

Twoday Danmark A/S Jakob Elnegaard
Telephone: 0045 40837737
Email: udbud@twoday.com

Planning

Planning service
No

Training

Training service provided
Yes
How the training service works
Twoday provides training for Microsoft Dynamics-based certificate solutions. twoday are experts in these types of certificate solutions and related technologies and offers training for users through training material and direct contact to our experts.
Training is tied to specific services
Yes
Services the training service works with
Microsoft Dynamics-based certificate solutions

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We set up structured quality assurance and performance testing required to ensure well-maintained and supported Azure-based solutions. The team of specialists offered through this service are experts in such quality assurance and has the experience to ensure the right quality to meet the needs of the customers.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We support Microsoft Dynamics based solutions and Azure SQL instances by monitoring the customers instances and by maintaining the customers solutions to ensure the desired functionality.

Service scope

Service constraints
Support will only be available remotely.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support during Business Hours. No support at weekends.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Email and phone support is provided in the cost.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Working with Azure cloud-services significantly contributes to the fight against climate change. By leveraging Azure's energy-efficient infrastructure and promoting remote management, carbon footprints associated with traditional IT operations are reduced.

Pricing

Price
£1,550 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at udbud@twoday.com. Tell them what format you need. It will help if you say what assistive technology you use.