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Brickendon Consulting Limited

Collaborative Working

Workplace software for flexible-working: Set schedules, COVID self-certification, social distancing, real time contact tracing. Book desks, meeting-rooms and parking. Improve employee wellbeing, find anyone/anything on office floorplans, conduct surveys, collect feedback, issue management/workplace assessments. Facilitate visitor management. Optimise space and costs with real-time reports (On Web, Android & IOS app)

Features

  • Manage, Book & Reserve Desks, Meeting Rooms and Parking Spaces
  • QR Code sign-in, Touchless Check-in/out, Real-Time Contact Tracing, COVID Self-certification
  • Wellbeing Module, Capacity Limits, Sanitation Workflows, Social Distancing Procedures
  • Set & Share Workplace schedule, Interactive Workspace Maps
  • Multi-Language Support
  • Facility Management, DSE Assessments
  • Integrations (e.g. Calendars) with Google-Suite, Microsoft Teams, Office 365, Outlook
  • Hot desking / desk hoteling
  • Real Time Utilisation and Cost Reporting
  • Visitor Management

Benefits

  • Empower people to manage their own workweeks through hybrid working
  • Help everyone use the office again, safely (Contact Tracing)
  • Improve workforce productivity and wellbeing
  • Preview activities and people in the workplace
  • Enhance the workplace experience
  • Visitor Management & Space/Real Estate Optimisation
  • Reduce costs & workspace emissions
  • Enhance Security
  • Support Enterprise Needs & Meet Compliance Requirements
  • Real time reporting for Insights to improve the workplace

Pricing

£69 a licence a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.burke@Brickendon.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 0 6 0 3 5 2 3 1 6 4 7 4 8 9

Contact

Brickendon Consulting Limited Chris Burke
Telephone: 07775303232
Email: chris.burke@Brickendon.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Extension to Outlook and Google Calendars or can be run as a stand-alone web and mobile application
Cloud deployment model
Private cloud
Service constraints
None
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Usually within 1hr and up to 24hrs at the most during weekdays If contact is made on weekend or public holiday a response will be sent the next working day
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Users can talk to sales and customer support via the HotDeskPlus website
Web chat accessibility testing
N/A
Onsite support
No
Support levels
Support levels we provide - We provide L1 support in chat/email and L2 support once a bug is identified. L3 support if there is an issue with Azure architecture affecting all clients. Any production support does not involve cost. We provide change request manager or PMO for managed services clients who prioritise the requests/issues with the technical team.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Dedicated onboarding team to assist new clients through the onboarding process and explain how to use the software
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
We remove their Data at their request in accordance with Data laws and GDPR compliance
End-of-contract process
Client stops using the product and data is removed from all HotDeskPlus systems after 3 months

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
UX & UI format layout changes to account for different screen sizes Also dedicated companion mobile app for IOS and Android
Service interface
No
User support accessibility
None or don’t know
API
No
Customisation available
Yes
Description of customisation
SSO
User Permission
Admin hierarchy and permissions
Locations
Custom floorplans / maps

Scaling

Independence of resources
Flexible Azure hosting service that can be scaled according to the demands of our user base

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
IT/ API development, Project management, Software testing, onboarding, app development.

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Download CSV file from our reporting module or request bespoke report from our Support Team
Data export formats
  • CSV
  • Other
Other data export formats
PDF
Data import formats
  • CSV
  • Other
Other data import formats
  • PDF
  • HTML
  • XML
  • Other as requested by client

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Do not have guaranteed availability
Approach to resilience
DR strategy which we can fail over to with a 4hr window
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • Username or password
  • Other
Other user authentication
Single Sign On (SSO) Active Directory (AD)
Access restrictions in management interfaces and support channels
Access to management interface is controlled by group privileges. No restrictions in support channels.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
  • Other
Description of management access authentication
Single Sign On (SSO) Active Directory (AD)

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
We are aligned with ISO27001 and working towards certification
Information security policies and processes
We align with ISO 27001 and are currently seeking certification.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Quarterly penetration testing and vulnerabilities are categorised as high, medium and low. All vulnerabilities are remediated
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We work with a 3rd party supplier - Infysec
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Azure threat detection tools are used to log and detect threats. Potential compromises are raised immediately with the Cyber Incident Manager according to our Incident Management Process
Incident management type
Supplier-defined controls
Incident management approach
Our incident-response is documented in our Critical-Incident-Resource-Plan (CIRP) to ensure effective response and prompt recovery in the event security controls don’t prevent an incident occurring. CIRP is supplemented by more detailed, day-to-day procedures including playbooks to aide response to common incident types, e.g. ransomware or data breaches, and standard operating procedures (SOPs). The plan includes a roles and responsibilities matrix, communication protocols and an index of relevant playbooks and SOPs. On identification of a incident, the Cyber-Incident-Manager is notified who then initiates the Cyber-Incident-Response-Team (CIRT). Information (including incident reports) is disseminated to internal/external stakeholders using email/messaging services such as Microsoft-Teams.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

Fighting climate change

Brickendon Consulting acknowledge the Climate Emergency and the race to Net Zero. Brickendon Consulting will be Net Zero by 2028. We recently formulated a Carbon Reduction Plan which elaborates in detail our Scopes on emissions and the initiatives we have to meet this challenge.

Brickendon Consulting embrace our collective and urgent responsibility to address the causes of climate change and enhance the resilience of our business, our clients as well as its supply chain to withstand climate change impacts happening now and in the future.

Equal opportunity

We are committed to eliminating discrimination and encouraging diversity amongst our workforce. Our aim is to ensure each employee feels respected and is valued based upon their skills, performance and commitment.
We have a strong culture that spans countries, cultures and our employee’s nationality, ability, gender, identity, sexual orientation, age, religion, ethnicity or stated preferences.
By both policy and our actions, we work towards creating an environment of not just acceptance but active encouragement for our team members to being their best individual selves.

Wellbeing

We believe in the wellbeing of all our employees and empower & inspire all our team are leaders with a role to shape and influence how we tackle complex problems. We encourage everyone to dream big, be heard and enable each other.

It’s our goal that everyday spent at Brickendon helps our team members on their personal journey. We have resources and programmes dedicated to building our subject matter expertise, leadership and commercial acumen and supporting the wellbeing of our teams and their families.

Pricing

Price
£69 a licence a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Full Product for 14 day free trial
Link to free trial
https://hotdeskplus.com/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.burke@Brickendon.com. Tell them what format you need. It will help if you say what assistive technology you use.