BT PLC

Webex Services from BT

Collaboration and Calling suite of services hosted in the Cisco cloud

Features

• Cloud collaboration platform for scheduled and instant meetings
• PBX replacement option through Webex calling
• SIP based video Interop with Microsoft Teams through Webex VIMT

Benefits

• Simple intuitive video meetings capability
• Cloud accessible with the features of a business telephony platform
• Retain investment from legacy video through MS Teams interop services

£17.00 a user a month

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccsframeworks@bt.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

706135424367310

Contact

Frameworks Team
0800 3288077
ccsframeworks@bt.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Webex suite of services including all Microsoft Office add-in's.
• Cloud deployment model: Hybrid cloud
• Service constraints: No
• System requirements: Internet access and a wide range of supported browsers

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Target response time is 4 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Supplier operates a P1-P4 classification depending on nature of incident
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Guidance, documentation and training provided by BT Adoption team
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Recordings may be deleted by users at any time
• End-of-contract process: Service will cease (or be migrated to a new contract agreement)

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Some features are available on desktop only and may be available to mobile, subject to Cisco's roadmap
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Webex Control Hub for service administration
• Accessibility standards: None or don’t know
• Description of accessibility: Users will have access to the relevant service elements as detailed in the service description. Administrators will have access to Webex Control Hub for reporting and service analytics.
• Accessibility testing: N/A
• API: No
• Customisation available: Yes
• Description of customisation: Via Webex Control Hub for administrators (or users may configure meeting preferences for Webex Meetings)

Scaling

• Independence of resources: The service is not a guaranteed service but capacity planning mitigates risk

Analytics

• Service usage metrics: Yes
• Metrics types: BT provide analytics at the enterprise and user level
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Cisco

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Customers can retrieve their data through on line billing portal
• Data export formats:
  • CSV
  • Other
• Other data export formats: XLS
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Within data centre, a mix of encrypted and in clear links. Between data centres private BT or VPN connections used.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Supplier has availability target of 99.9%. No SLAs.
• Approach to resilience: Internal DR contingency and active capacity management
• Outage reporting: If an event is deemed to be customer affecting, the issue is communicated via the assigned Service Manager

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Credentials to access online management portals are issued to authorised users in consumer organisation and control of those credentials is responsibility of that consumer organisation. Users calling the helpdesk need to provide authentication and passcodes are only issued to the registered email address.
• Access restriction testing frequency: At least once a year
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: NCC
• PCI DSS accreditation date: 01/04/2019
• What the PCI DSS doesn’t cover: Only credit card processing system in scope of PCI, everything else out of scope
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: BT's Security Policies and processes are modelled against ISO27001

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: A formal change control process is documented and followed, with security a member of the Change Approval Board to monitor security impact of changes
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Protect BT mandates received and implemented. BT Meetings tracks vulnerabilities for components used in service, risk assesses impact and deploys as required through Change Control Process. The Change Control Process includes a process for emergency patching.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Logs generated by devices are collected by a Splunk engine and fed to Arcsight SIEM, suspicious events are notified to dashboard and investigated by operations team. A demonstration can be provided on requests
• Incident management type: Supplier-defined controls
• Incident management approach: Protect BT mandates received and implemented. Supplier tracks vulnerabilities for components used in service, risk assesses impact and deploys as required through Change Control Process. The Change Control Process includes a process for emergency patching.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  BT Group has been a leader on climate action for over 30 years. We have been tracking our carbon reductions since 1992 and become one of the first companies in the world to set a science-based target in 2008. Our networks and buildings are all powered by renewable electricity, and we are aiming to transition the majority of our fleet to electric or zero-emission vehicles by 2030 (now over 2,400 in total). To date, our electric fleet has travelled more than 7.9 million miles, saving over 2,200 tonnes of CO2e, which helps us transition to a net zero economy much faster. ; ; We are investing in full fibre broadband and 5G networks that will pave the way for lower-carbon ways of life and work. We believe to reach Net Zero renewable energy, low-emission vehicles and technology hardware are important, which the Crown Commercial Services also believe. Due to our solutions for Carbon reduction aligning, BT can consider setting up a workshop with CCS to share ideas and objectives on how to achieve net zero.; ; We have pledged to become a net zero business by the end of March 2031, and we are targeting net zero for our supply chain and customer emissions by the end of March 2041.We have also set a target to help customers avoid 60 million tonnes of CO2e by the end of March 2030. We aim to contribute to a circular economy by reducing waste and enhancing opportunities to repair, refurbish and recycle. This year, our customers returned more than 1.8 million home hubs and set-top boxes to us and through our refurbishment operation, we reused 83% and recycled the rest. We also collected over 190,000 mobile devices through trade-in schemes, all of which were reused (97%) or recycled.

  Covid-19 recovery

  At BT we understand the important of showing support to others, especially those in vulnerable situations. To show our support, BT has launched the award-winning Care Companions initiative during Covid – matching BT volunteers with residents in care homes, providing a befriending service with weekly calls brightening someone’s day. From those humble beginnings there are now around 400 BT volunteers from 29 contact centres across the UK making weekly calls to around 15,000 care home residents. As well as befriending residents, tackling loneliness and isolation, BT volunteers have also continued to support the care homes with fundraising and gardening.; ; We also work closely with Home-Start. A local community network of trained volunteers and expert support, helping families with young children through challenging times. Our partnership helps people improve their digital skills, whilst opening fantastic fundraising and volunteering opportunities for our colleagues. ; ; Our partnership aims to support Home-Start families with: ; · Digital Confidence ; · Data Connectivity ; · Access to devices ; ; Staff will use their volunteering hours to help support families with digital support. We will be teaching families basic digital skills such as using a laptop, tablet, or mobile phones. Also, we would use these hours to help families apply for schools, colleges, and jobs to put them in a position for a better future. ; ; We also offer flexible working. Since Covid, many people have been through demanding situations, and some are now going through cost-of-living issues. Giving our employees the chance to work from home twice a week, allows them to save on expenditures travelling to and from the office including spending while within the office. We also understand how Covid affected many people through losing loved ones. We hope flexibility allows employees to be around their loved ones more often and support each other after going through tough times.

  Tackling economic inequality

  At BT we are aware, in the UK there are skill shortages for many people who face multiple barriers into employment for several reasons out of their control. This is why we have supported more than 51,000 people with employability guidance and work life digital skills since 2014. Our aim is to boost social mobility and economic productivity by helping young people succeed in an increasingly digital world of work.; ; We are committed to being responsible, sustainable, and inclusive. It is fundamental to our purpose that we ‘connect for good’. BT is one of the largest employers of apprentices in the UK. In 2022, we ranked third place in the top 100 Apprenticeship employers in the UK and recruited more than 2,600 apprentices and graduates over the past four years. An addition to this, we hired 400 apprentices and graduates in 2023 in different cities across the UK such as London, Birmingham, Manchester, Bristol and more. ; As well as employment schemes, BT have delivered over 185 workshops reaching over 4900 pupils aged between 11 and 19. Our employees share their work skills and experiences with this next generation of employees and drive aspirations to work in engineering, innovation, and technology industries.; Our 5-hour workshops: ; • Give young people the opportunity to explore their individuality, skills and interests through group activities and challenges, supporting their careers education at school.; • Align with the Gatsby Benchmarks to support schools to deliver great careers education across the UK and Northern Ireland and work towards their quality education standards e.g. OFSTED Inspections.; • Feature STEM (science, technology, engineering, maths) activities that link curriculum-based learning to the skills employers are looking for in areas such as Software Design and Engineering, Fibre Network Build and Cybersecurity Planning and Solutions.

  Equal opportunity

  Everyone, regardless of background, experience, or their place in society, should be afforded opportunities to help them learn and grow. This is the foundation upon which a modern, progressive, and inclusive society functions. In achieving this, we all benefit. We benefit from talent, no matter from where it comes; being able to grow, mature and prosper. This is BT’s philosophy.; ; We have set out some 2030 ambitions relating to gender, ethnicity, and disability. By 2030, our workforce will be: ; • 50% Gender (we want 50% of BT Group colleagues (excl. Openreach) to be women); • 25% Ethnicity (we want 25% of BT Group colleagues (UK workforce, excl. Openreach) to be Black, Asian or from an ethnic minority background); • 17% Disability (we want 17% of BT Group colleagues (UK workforce excl. Openreach); ; We have partnerships with different agencies which we work with to support equal opportunities. One of which is Purple Goat, which is one of the UK’s only communications agencies run by disabled people. We partnered with them to deliver a series of videos highlighting the experiences of colleagues with a range of disabilities – including diabetes, autism, and visual and hearing impairments. ; We have also built relationships with Code First Girls, Women Returners, Black Girls Tech Summit, and Girls Talk London. These initiatives help delegates develop their skills and network with peers, creating more opportunities for women to move into technology careers. ; And as lead sponsor of the Avado FastFutures programme, we are helping upskill over 7,000 18–24-year-old learners from ethnically diverse backgrounds. We want to help them develop digital and data skills to unlock opportunities and launch their careers.

  Wellbeing

  At BT, we always put wellbeing and safety first. For us, there are no shortcuts in keeping everyone safe. We work on creating fulfilled, safe, happy, and healthy employees in a culture where everyone can thrive. BT’s supporting wellbeing in the workplace includes: ; ; SilverCloud, which provides programmes designed to help improve and maintain wellbeing by addressing core underlying issues that can have a negative impact on how employees live their lives. We will ensure that all our staff within the contract are aware of this support option if needed. These include modules on stress, money worries, perinatal wellbeing, anxiety and more. Users would usually be recommended to complete one module of their choice within a week period. ; ; We will measure the mental health in respect of the contract using a ‘YourSay’ survey, published annually, of: ; · No. of individuals are aware of the support services. ; · No. of individuals have participated in mental health awareness events. ; · No. of managers who completed the mandatory training. ; · Additionally, managers that are qualified mental health first aiders. ; ; BT also provide their Employee Assistance Programmes (EAP). The EAP provide a range of services, notably employee counselling, but also legal advice, practical financial information, and advice on dealing with debts. BT's EAP includes a comprehensive range of personal and group services to help our people deal with worrying or tricky situations. It is entirely free of charge for users. ; The EAP is delivered by Optum - our Occupational Health & Wellbeing Centre of Expertise esures the services are delivered to the highest standards to meet our people's needs. You can contact the EAP, in confidence, 24 hours a day, 7 days a week, 365 days a year so that help is available whenever it is needed. Assistance can be provided face-to-face or via telephone.

Pricing

• Price: £17.00 a user a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Trial may included limited features for test purposes only

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccsframeworks@bt.com. Tell them what format you need. It will help if you say what assistive technology you use.