Clear Visual Communications Ltd

NowSignage - Digital Signage

NowSignage is a scalable cloud-based digital signage content management system that makes it easy to upload, schedule & manage content across screens at the click of a button. The platform is hardware agnostic and works with all major operating systems, with API integrations for Microsoft Power BI and Google Suite.

Features

• Remote -Access
• Microsoft Power BI integration
• Roles & Permissions
• Videowall Integration
• Hardware Management
• Microsoft Integration - Single Sign On
• Google Suite Intergation
• Unlimited Cloud Storage
• IPTV
• Social Media Integration

Benefits

• Publish Content to multiple devices at a click
• Digital Notice Boards
• Scheduling - Display any type of content on any screen
• Multizone Content split a single screen into three areas
• Proof of play Look at content before publishing
• Capacity Counting - people counting
• Integrate Room booking into your Signage
• Screen Synchronization
• Real-time text Announcements
• RSS News Feeds

£10.00 to £360.00 a licence a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@clearvc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

706612225312504

Contact

Rebecca McCartney
033 0088 3984
sales@clearvc.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements:
  • Android 5.1+
  • Windows 8+ (64 bit)
  • LG WebOS 3.2+
  • Samsung Tizen 4.0+ (SSSPv6)
  • Brightsign Series 3+
  • MAC OS X 10.10 Yosemite+

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 2-hour response - Monday to Friday 8am - 6pm - out of hours support and weekend support is also available
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: ClearVC provide four levels of AV/ VC maintenance contract- Standard, Standard Plus, Premium and Premium Plus, with varying degrees of cover and price; ; Standard Plus - Suppliers SLA ; Standard Plus - ClearVC Helpdesk, Telephone, email, portal, video 8am - 6pm - starts from £195.00 per year. ; ; Premium - everything in Standard Plus, along with engineer onsite within 48 hours - starts from £395 - per year ; ; Premium Plus - everything in Standard Plus and Premium, along with the engineer onsite within 24 hours - starts from £495 - per year. ; ; We also provide complete bespoke service plans based on customers needs and requirements including outside of business hours, evenings and weekends
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our training program is designed to maximize flexibility and effectiveness. Participants can engage through their preferred video platform, ensuring that each can learn in a familiar and comfortable setting. The initial training will be delivered online, with comprehensive support and guidance provided by our experienced instructors.; ; Throughout the duration of the contract, we will continue to offer additional training sessions. This ongoing support is aimed at reinforcing learning, introducing new skills as needed, and addressing any emerging challenges.; ; Additionally, we will provide a range of training documents. These resources are designed to support independent learning and can be accessed at any time, allowing participants to review and consolidate their knowledge at their own pace.; ; This dynamic approach ensures that all participants receive the tools and knowledge they need to succeed, with the flexibility to adapt to individual learning styles and schedules.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users will be able to download content they have loaded to the service. No data is stored in the platform beyond the contract expiry. see NowSignage Privacy Policy
• End-of-contract process: At the conclusion of the contract period, we conduct a thorough review session with the client to discuss the achievements and any outstanding goals. Clients will have the option to renew their contract, modify it for different services, or conclude the services entirely. All account data or project results will be finalised and securely delivered to the client. A final report summarising the collaboration and outcomes will also be provided, ensuring transparency and accountability. The price of the contract typically includes all the core services agreed upon at the outset, such as regular training sessions, access to all necessary software for the duration of the contract, and standard customer support. Not included in the base price are premium support options, additional on-demand training sessions beyond the standard provision, and specialized consulting services. These services can be availed for an extra cost. All potential additional fees are clearly outlined at the contract's start to avoid surprises.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None, Mobile users can use the mobile web browser to access all functionality
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Web-based log in accessible cloud-based portal
• Accessibility standards: None or don’t know
• Description of accessibility: Web-based log in accessible cloud-based portal
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: Users can access their data or modify it if having an API with the proper permissions. Users can not access or modify data not related to them.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: NowSignage have an open API, so users can integrate with the product via an API integration

Scaling

• Independence of resources: NowSignage continually monitor the infrastructure and have automated alerts on all different kind of metrics (CPU usage, Memory usage, etc...) to detect if there is a need to scale one of the services. Autoscaling has also been enabled to automatically scale the servers during periods of high demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Total screens, active profiles, screen status (online/offline), content playback metrics (Proof of Play)
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Now Signage

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Data is not publicly accessible and traffic is restricted using security groups. NowSignage have daily automated backups in place with a 7 days of retention. All data encrypted in transit & rest and connections to both API and CDN are encrypted with a minimum of TLSv1.3.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: "Answer: Users have access within the CMS to export user and asset usage data"
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: AWS has a service commitment to guarantee 99.9% of uptime
• Approach to resilience: Web server instances follow an automated process which allows NowSignage to start a new instance on front of their load balancer in a few minutes. These instances doesn't store any user data which allows NowSignage to destroy/create new instances easily
• Outage reporting: Automated alerts, a public dashboard

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: To provide increased security of user management and platform access, NowSignage enables the ability to sign-in to the NowSignage platform using a Single Sign-on process via a company's Microsoft Azure (MS Office 365) or Google login credentials. Through this process NowSignage support SAML 2.0, which provides the account ‘admin’ with a reply URL and Entity ID which is setup with your SSO inside the Azure or Google tenant.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Less than 1 month

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: NowSignage operate, comply and work to the standards of ISO9001 / ISO27001 as part of ongoing accreditation processes and expect to achieve full certification in 2024. This is outlined in our ISO documentation.
• Information security policies and processes: NowSignage operate, comply and work to the standards of ISO9001 / ISO27001 as part of ongoing accreditation processes and expect to achieve full certification in 2024. This is outlined in our ISO documentation.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: NowSignage operate, comply and work to the standards of ISO9001 / ISO27001 as part of ongoing accreditation processes and expect to achieve full certification in 2024. This is outlined in our ISO documentation.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: NowSignage operate, comply and work to the standards of ISO9001 / ISO27001 as part of ongoing accreditation processes and expect to achieve full certification in 2024. This is outlined in our ISO documentation.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: NowSignage operate, comply and work to the standards of ISO9001 / ISO27001 as part of ongoing accreditation processes and expect to achieve full certification in 2024. This is outlined in our ISO documentation.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: NowSignage operate, comply and work to the standards of ISO9001 / ISO27001 as part of ongoing accreditation processes and expect to achieve full certification in 2024. This is outlined in our ISO documentation.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  Wellbeing; ; Digital signage is a powerful tool for connecting your workforce and visitors. Recent years of uncertainty and lockdowns have left many feeling isolated and disconnected, which has negatively impacted mental health. A digital signage platform can be used to reconnect people and encourage healthy habits.; ; Share company messages across multiple sites so that regardless of where an individual is working they feel connected to the team. Encourage productivity by advertising tips for better working. Praise staff with spotlights for excellent effort and achievements. Promote physical and mental health by sharing details of your wellbeing offering or advertising external services that could benefit individuals.; ; The NowSignage service puts all of this at your fingertips with remote management of digital signage content, making it easy to encourage and support wellbeing across your estate.

Pricing

• Price: £10.00 to £360.00 a licence a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30-Day FREE trial with no obligation; ; Users can access the entirety of the NowSignage feature set within their free trial, including our Microsoft & Google Integrations

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@clearvc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.