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Clear Visual Communications Ltd

NowSignage - Digital Signage

NowSignage is a scalable cloud-based digital signage content management system that makes it easy to upload, schedule & manage content across screens at the click of a button. The platform is hardware agnostic and works with all major operating systems, with API integrations for Microsoft Power BI and Google Suite.

Features

  • Remote -Access
  • Microsoft Power BI integration
  • Roles & Permissions
  • Videowall Integration
  • Hardware Management
  • Microsoft Integration - Single Sign On
  • Google Suite Intergation
  • Unlimited Cloud Storage
  • IPTV
  • Social Media Integration

Benefits

  • Publish Content to multiple devices at a click
  • Digital Notice Boards
  • Scheduling - Display any type of content on any screen
  • Multizone Content split a single screen into three areas
  • Proof of play Look at content before publishing
  • Capacity Counting - people counting
  • Integrate Room booking into your Signage
  • Screen Synchronization
  • Real-time text Announcements
  • RSS News Feeds

Pricing

£10.00 to £360.00 a licence a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@clearvc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 0 6 6 1 2 2 2 5 3 1 2 5 0 4

Contact

Clear Visual Communications Ltd Rebecca McCartney
Telephone: 033 0088 3984
Email: sales@clearvc.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
None
System requirements
  • Android 5.1+
  • Windows 8+ (64 bit)
  • LG WebOS 3.2+
  • Samsung Tizen 4.0+ (SSSPv6)
  • Brightsign Series 3+
  • MAC OS X 10.10 Yosemite+

User support

Email or online ticketing support
Email or online ticketing
Support response times
2-hour response - Monday to Friday 8am - 6pm - out of hours support and weekend support is also available
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
ClearVC provide four levels of AV/ VC maintenance contract- Standard, Standard Plus, Premium and Premium Plus, with varying degrees of cover and price

Standard Plus - Suppliers SLA
Standard Plus - ClearVC Helpdesk, Telephone, email, portal, video 8am - 6pm - starts from £195.00 per year.

Premium - everything in Standard Plus, along with engineer onsite within 48 hours - starts from £395 - per year

Premium Plus - everything in Standard Plus and Premium, along with the engineer onsite within 24 hours - starts from £495 - per year.

We also provide complete bespoke service plans based on customers needs and requirements including outside of business hours, evenings and weekends
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Our training program is designed to maximize flexibility and effectiveness. Participants can engage through their preferred video platform, ensuring that each can learn in a familiar and comfortable setting. The initial training will be delivered online, with comprehensive support and guidance provided by our experienced instructors.

Throughout the duration of the contract, we will continue to offer additional training sessions. This ongoing support is aimed at reinforcing learning, introducing new skills as needed, and addressing any emerging challenges.

Additionally, we will provide a range of training documents. These resources are designed to support independent learning and can be accessed at any time, allowing participants to review and consolidate their knowledge at their own pace.

This dynamic approach ensures that all participants receive the tools and knowledge they need to succeed, with the flexibility to adapt to individual learning styles and schedules.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Users will be able to download content they have loaded to the service. No data is stored in the platform beyond the contract expiry. see NowSignage Privacy Policy
End-of-contract process
At the conclusion of the contract period, we conduct a thorough review session with the client to discuss the achievements and any outstanding goals. Clients will have the option to renew their contract, modify it for different services, or conclude the services entirely. All account data or project results will be finalised and securely delivered to the client. A final report summarising the collaboration and outcomes will also be provided, ensuring transparency and accountability. The price of the contract typically includes all the core services agreed upon at the outset, such as regular training sessions, access to all necessary software for the duration of the contract, and standard customer support. Not included in the base price are premium support options, additional on-demand training sessions beyond the standard provision, and specialized consulting services. These services can be availed for an extra cost. All potential additional fees are clearly outlined at the contract's start to avoid surprises.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None, Mobile users can use the mobile web browser to access all functionality
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
Web-based log in accessible cloud-based portal
Accessibility standards
None or don’t know
Description of accessibility
Web-based log in accessible cloud-based portal
Accessibility testing
None
API
Yes
What users can and can't do using the API
Users can access their data or modify it if having an API with the proper permissions. Users can not access or modify data not related to them.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
NowSignage have an open API, so users can integrate with the product via an API integration

Scaling

Independence of resources
NowSignage continually monitor the infrastructure and have automated alerts on all different kind of metrics (CPU usage, Memory usage, etc...) to detect if there is a need to scale one of the services. Autoscaling has also been enabled to automatically scale the servers during periods of high demand.

Analytics

Service usage metrics
Yes
Metrics types
Total screens, active profiles, screen status (online/offline), content playback metrics (Proof of Play)
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Now Signage

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
Data is not publicly accessible and traffic is restricted using security groups. NowSignage have daily automated backups in place with a 7 days of retention. All data encrypted in transit & rest and connections to both API and CDN are encrypted with a minimum of TLSv1.3.
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
"Answer: Users have access within the CMS to export user and asset usage data"
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
AWS has a service commitment to guarantee 99.9% of uptime
Approach to resilience
Web server instances follow an automated process which allows NowSignage to start a new instance on front of their load balancer in a few minutes. These instances doesn't store any user data which allows NowSignage to destroy/create new instances easily
Outage reporting
Automated alerts, a public dashboard

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
To provide increased security of user management and platform access, NowSignage enables the ability to sign-in to the NowSignage platform using a Single Sign-on process via a company's Microsoft Azure (MS Office 365) or Google login credentials. Through this process NowSignage support SAML 2.0, which provides the account ‘admin’ with a reply URL and Entity ID which is setup with your SSO inside the Azure or Google tenant.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Less than 1 month

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
NowSignage operate, comply and work to the standards of ISO9001 / ISO27001 as part of ongoing accreditation processes and expect to achieve full certification in 2024. This is outlined in our ISO documentation.
Information security policies and processes
NowSignage operate, comply and work to the standards of ISO9001 / ISO27001 as part of ongoing accreditation processes and expect to achieve full certification in 2024. This is outlined in our ISO documentation.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
NowSignage operate, comply and work to the standards of ISO9001 / ISO27001 as part of ongoing accreditation processes and expect to achieve full certification in 2024. This is outlined in our ISO documentation.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
NowSignage operate, comply and work to the standards of ISO9001 / ISO27001 as part of ongoing accreditation processes and expect to achieve full certification in 2024. This is outlined in our ISO documentation.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
NowSignage operate, comply and work to the standards of ISO9001 / ISO27001 as part of ongoing accreditation processes and expect to achieve full certification in 2024. This is outlined in our ISO documentation.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
NowSignage operate, comply and work to the standards of ISO9001 / ISO27001 as part of ongoing accreditation processes and expect to achieve full certification in 2024. This is outlined in our ISO documentation.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Wellbeing

Wellbeing

Wellbeing

Digital signage is a powerful tool for connecting your workforce and visitors. Recent years of uncertainty and lockdowns have left many feeling isolated and disconnected, which has negatively impacted mental health. A digital signage platform can be used to reconnect people and encourage healthy habits.

Share company messages across multiple sites so that regardless of where an individual is working they feel connected to the team. Encourage productivity by advertising tips for better working. Praise staff with spotlights for excellent effort and achievements. Promote physical and mental health by sharing details of your wellbeing offering or advertising external services that could benefit individuals.

The NowSignage service puts all of this at your fingertips with remote management of digital signage content, making it easy to encourage and support wellbeing across your estate.

Pricing

Price
£10.00 to £360.00 a licence a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
30-Day FREE trial with no obligation

Users can access the entirety of the NowSignage feature set within their free trial, including our Microsoft & Google Integrations

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@clearvc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.