TPXIMPACT LIMITED

Cloud Architecture

TPXimpact’s proven experience in Enterprise, Solution and Cloud Architecture means we offer a full range of Cloud architecture services, ensuring fit-for-purpose and future-proofed technical solutions. By leveraging enterprise architecture design we help deliver optimal value for clients and users. Using objective, data-driven approaches we simplify key decisions, e.g. buy-versus-build.

Features

• Full-featured technical architecture and solution design
• Detailed consideration of architecture elements: reliability, resilience and availability
• Integration, interoperability, scalability, security, performance, cost optimisation
• Pragmatic, user-centred, outcome-focused architectural design approaches
• Leveraged enterprise and service-oriented architecture design
• Deep-dive technical discovery to support recommendations
• Informed and data-driven decision-making
• Application and technology rationalisation
• Technical and solution documentation creation and review

Benefits

• Effective and impartial review of existing digital and IT infrastructure
• Informed procurement and development decisions
• Validate the art-of-the-possible
• Improved cost-efficiencies, e.g. replacing bespoke solutions with commercially-packaged solutions
• Technology stack aligned to the business strategy
• Reduced technology investment risk through outcome-focused MVP approach
• A future-proofed technology stack through modern infrastructure design

£650 to £1,950 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@tpximpact.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

706766558731905

Contact

Bid Team
07528419817
bids@tpximpact.com

Planning

• Planning service: Yes
• How the planning service works: TPXimpact offers our customers a rapid discovery/planning service to enable us (as the service provider) to understand the full extent of the service needs and requirements, and the outline of the solution design (including infrastructure and security architecture requirements). The discovery/planning service may also identify what post-delivery support may be required to ensure the ongoing viability and maintenance of the service. Our team will provide step-by-step planning support (e.g. via the expertise of a Delivery Manager) typically working in agile fashion to create a viable delivery plan and, if appropriate, the prioritised backlog. We combine detailed planning with experienced risk management processes to ensure all aspects of the implementation are well-planned, controllable and measurable.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Applying our knowledge and expertise of designing and developing Cloud-based products and services we offer Customers a range of onsite Cloud training services: ; ; – Working alongside teams/individuals to upskill across planning, design, and development of Cloud-based products and services ; – Training and support to implement other vendors Cloud-based products or services; – Training and support for Customers to better manage relationships with Cloud-based vendors; – Training and support with Customers to design and deliver implementation strategies ; – Knowledge and capability training through paired working ; – A range of workshop based training to help customers understand Cloud readiness and set vision/strategy for their organisations
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Building on the initial planning work, our team works hand-in-hand with the customer (e.g. its key stakeholders, internal service teams and user representatives) to understand the setup and migration issues, either for migrating to the cloud or transitioning between cloud services. We use a deep-dive discovery approach, typically working in an agile fashion, to explore the migration needs. This may involve a detailed mapping between the as-is and the to-be services, helping the customer understand the technical, infrastructure and security requirements to support the migration (and the wider implications for the organisation), always ensuring that the chosen solutions are fully aligned to high level business strategies. We will also identify what post-implementation support may be required to ensure the continuing viability, benefits-realisation and cost-effective maintenance of the services. Depending on the scope of a customer's individual needs, these in-depth services may be provided via separate service lines at an additional cost.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our testing and QA practice can offer our customers a full range of assurance services. We can work flexibly with customers on both a strategic and tactical level, putting testing strategies in place that make the testing delivery more effective. Our services can support your cloud, digital, DevOps transformation, or provide support to supplement your own in-house testing practice.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide email, ticketing, telephone and remote support services that are aligned with the solution we have provided, and with the customer's needs for ongoing support (defined via individual Service Level Agreements). We offer a managed service for all solutions we develop, configure or deploy, if required by the customer. We also provide these services for many cloud-provided software and services as a stand-alone support service.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Response times will vary according to the customer's requirements and will be defined in the Service Level Agreement (SLA). Support calls are classified according to severity/impact. Priority 1 calls (highest priority level) are guaranteed a response within 1 hour. Lower (non-urgent) calls will typically be answered within a working day. Response times can be tailored to meet a customer's needs via the SLA, including extending response time guarantees outside of business hours, including weekends. Pricing for the support service will vary according to the customer's needs, as defined in the SLA.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Web chat services have been assessed for use with assistive technology such as screen-readers, screen magnification software, high-contrast browser settings, and navigation assistance software (including non-reliance on mouse inputs and support for keyboard shortcuts) across a range of browsers.
• Support levels: Support levels are aligned with the solution provided and the level of support required by the customer. Support levels and associated details are typically defined in a Service Level Agreement agreed with the customer. Support costs are aligned with the solution provided and the level of support required by the customer. Account Management and support engineers are aligned with the solution provided and the level of support required by the customer.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 26/04/2023
• What the ISO/IEC 27001 doesn’t cover: Provision of services outside the UK.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  TPXimpact is committed to achieving the Science Based Targets Initiative definition of near-term emissions reductions aligned to the 1.5 degree pathway by 2030, and long-term reductions by 2050 to adhere to the SBTi Net-Zero Standard. We reduce GHG emissions wherever possible, and actively offset emissions we cannot avoid.; ; The digital industry is responsible for more emissions than the aviation industry, so we'll ensure to adhere to low carbon software principles through social value benefits such as:; ; – Practise carbon-aware development - doing more intensive tasks when the electricity grid is full of renewable energy.; – Optimise and minimise our codebase to reduce the storage needed and also data transfer when the system is being used. ; – Use a digital-first approach to content - building low-carbon pages (which are also more accessible), rather than downloadable files, wherever possible.; – Design the system so that people can efficiently find what they’re looking for, to reduce data transfer.; – Eradicate unnecessary bot traffic; about 25% of internet traffic is valueless bots.; – Rid the system of any ROTN content (Redundant, Out-of-date, Trivial or No-longer-used).; – Measure the carbon footprint of the system in the development cycle.; ; Our Carbon Reduction Plan is available to view on our website: https://www.tpximpact.com/about/planet/

  Covid-19 recovery

  We recognise the need to help people in local communities get back into work after a long period of illness or where their circumstances have changed as a result of the pandemic (e.g. being made redundant during the pandemic). We’re doing this in the following ways:; ; – Active community consultation and engagement to understand needs in the local areas where we are currently working and delivering services.; – Involving local stakeholders and users in design work (e.g. design of services, systems, products or buildings), or community-led initiatives. Current project examples include: improving transport links; reducing crime; reducing homelessness, poverty and hunger; reducing loneliness; helping with English language proficiency; and helping meaningful social mixing among people with different backgrounds.; – Finding the right methods for better engagement with people and different parts of the community (including the education system) and letting the community voice inform decisions, the strategy and projects.

  Tackling economic inequality

  TPXimpact prides itself on providing decent, accessible careers and training opportunities. We strive to be an employer of choice and provide a working environment that values flexibility, inclusion and personal and professional growth. This focus on flexibility and inclusion allows us to offer decent jobs to people who have traditionally been locked out of opportunities due to location, caring responsibilities or additional needs. We have a comprehensive, multi-pronged approach to tackling employment and training opportunities:; ; These include:; – Investing in long-term talent pipelines - We are committed to kick-starting 5,000 digital careers. We intend to help change the composition of the technology sector by continuing to raise the standards of our DEI initiatives, raising awareness of issues and investing in a pipeline of diverse talent. ; – Nurturing homegrown talent - Last year, in recognition of the serious skills gap, we launched the TPXimpact Design Academy. Our scheme is open to everyone – whether or not they have a degree – and with flexibility to accommodate people living anywhere in the UK.; – Upskilling minority-owned tech businesses - Our flagship community investment programme is Future Leaders. Now in its sixth year, it is a six-month accelerator programme for underrepresented digital entrepreneurs, which offers financial support, mentoring, professional development and networking opportunities.; – Recruiting in under-served areas - TPXimpact is a flexible, remote-first employer. We operate a hub model, which means that we are able to access local talent from right across the UK.

  Equal opportunity

  TPXimpact aims for equality and diversity of opportunity in all that we do. It’s our responsibility to reflect the richly diverse communities we serve, and to create access and opportunities for people from all backgrounds. Not only do we believe that this is the right thing to do, we believe that diverse, inclusive teams are higher performing and better for business. This is why we have put in place rigorous review processes to report on our progress and performance, as a company and within our projects.; ; Social value benefits include:; – Being an inclusive employer - Once we attract diverse talent, we look after them through inclusive and flexible working packages. We have actively removed many of the barriers that prevent some talent from pursuing careers in tech. ; – Amplifying underrepresented voices - We have four Employee Resource Groups (ERGs) for women, ethnic minorities, LGBTQI and neurodiverse employees. They act as a safe space for employees with shared lived experiences and their allies to discuss issues that are material to them. ; – Recruiting diverse talent - We’re doing this through our diverse inclusive recruitment network (ADA’s List, Working mums, Talk2Dan) and implementing inclusive practices in order to attract and employ a diverse range of people.; – Inspiring more diverse talent - We’re helping to attract and inspire more diverse talent to the tech industry through our 1% community action pledge. Employees are encouraged to dedicate at least 16 hours a year to sharing their skills with young people from under-represented backgrounds in order to create more training and employment opportunities in under-served communities.

  Wellbeing

  TPXimpact is powered by its people and we know that the health and wellbeing of our employees is essential to our success. Our people spend a significant amount of their time at work and we recognise that we have a duty of care to ensure that we’re supporting their long-term health and wellbeing. We have implemented numerous measures to improve the health and wellbeing of our workforce, structuring our support around the six Mental Health at Work commitments and the additional three enhanced Thriving at Work standards.; ; Our internal focus on mental and physical health has led us to consider how we can support our customer project teams (all stakeholders including suppliers), particularly given the stress they’ve faced in public service delivery. Our senior sponsors offer individual support, regular team check-ins, and act as escalation points to customers and employees alike.; ; With the aim of improving the health and wellbeing of our team, social value benefits include:; – A structured wellness activity programme; – An employee forum to engage our workforce on important issues; – A free Employee Assistance Programme with Health Assured and Champions Health; – Mental health line manager training (10% of the workforce Mental Health First Aider trained).; – Actively support wellbeing charities and initiates through volunteering time to health/wellbeing community projects.

Pricing

• Price: £650 to £1,950 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@tpximpact.com. Tell them what format you need. It will help if you say what assistive technology you use.