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Illuminet Solutions

Process Improvement 90 Day Spin Cycle

A fast paced, fixed price, 13-week project with 9 unique approaches to process improvement focusing on the areas that will deliver the greatest business benefits.​ A repeatable methodology that delivers optimisation, clears up and validates process steps, ensures user satisfaction, creates efficient fulfilment and results in excellent customer service.

Features

  • 30 days of skilled onsite facilitation included in the price
  • Clear systematic methodology for driving process improvement
  • Strong visualisation throughout enabling clear communication
  • Focus on the top process related issues
  • Progress and final outcomes measured throughout
  • A set of repeatable short sprints
  • Templates and wall charts to get you started immediately
  • Comprehensive guidebook and detailed project plan
  • 9 unique approaches to process improvement
  • Project controls and delivery spin cycle variation

Benefits

  • Optimisation of current processes to achieve ideal efficiency
  • Realignment of resources for maximum work efficiency
  • Greater user and customer satisfaction
  • Reduction/elimination of “waste” areas, e.g. duplication, over-processing etc
  • Delivers energy and action into process improvement programmes
  • Reinvigorates IT teams and puts them back in control
  • No quibble money back guarantee
  • Ensuring project governance is defined
  • Ensures controls are embedded in working practices
  • Covers best practice from demand prioritisation through to delivery

Pricing

£10,000 to £60,000 a unit

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bizops@illuminetsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 0 6 7 7 5 8 9 4 3 4 6 1 9 6

Contact

Illuminet Solutions Stephen Farmer
Telephone: 01202 770162
Email: bizops@illuminetsolutions.com

Planning

Planning service
Yes
How the planning service works
The Process Improvement methodology will enable the client to plan across ...... tbc
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Over the course of the 90 days the Illuminet consultant will provide your team with a methodology which is repeatable, strengthening the organisations continuous improvement. The consultant will leave you with a team of people trained in the methodology who can champion continued process improvement.

Further training/coaching/support can be arranged as an additional service to support the 90 Day Process Improvement Spin Cycle.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
The Client to provide:
1. The War Room - dedicated for 90 days, where progress can be visualised effectively (only required for onsite engagements)
2. A team of people covering the key areas of the IT and Business
3. Team members to attend kick-off, key workshops, key stage review sessions, status reviews and wrap-up session.
4. Management buy-in for the 90 days engagement
5. Appropriate and timely engagement from the Steering Team.
6. Timely access for the Illuminet Team to avoid delays in initiation and progression of activities.
7. Timely provision of requested data / information

User support

Email or online ticketing support
Email or online ticketing
Support response times
As part of the standard 30 days support the Illuminet consultant will respond to emails from the Spin Cycle Core Team. Emails will be acknowledged within 24 hours of receipt.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Support, motivation and facilitation is provided either on-site, via email or over the phone throughout the 90 days duration of the Spin Cycle.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Equal opportunity

Fighting climate change

Our efforts to be greener began in 2019 with the announcement of our flagship initiative, Treevolution. In 2022, we took the next step and initiated work to be Net Zero by 2035. Now, embedded in our work culture is a drive to do more for the environment, with a dedicated Eco-Ambassador team. We challenge ourselves to improve our operations and use sustainability as a catalyst for innovative thinking that results in a great, and green, service to our clients. This is our Green Guarantee.

One key part of our mission is to have a positive impact on the environment. Treevolution, was the first of many environmental initiatives to have been implemented. We pride ourselves on having a strong relationship with both The Yorkshire Dales Millennium Trust and The National Forest Foundation, in which we plant 1 tree per consultant per week, 5 trees per permanent position filled and 10 trees per product delivery.

We have planted nearly 17,000 trees in the UK and are well on our way to 18,000 trees globally.

Equal opportunity

Illuminet’s values and behaviours are at the heart of everything we do, ensuring our approach and delivery is in harmony with the testimony ‘All human beings are born free and equal in dignity and rights’. We are immensely proud that all our business practices are conducted in an honest, transparent, inclusive and ethical manner. This includes, but is not limited to, our commitment to recruiting, developing and retaining the most talented people regardless of background.

Pricing

Price
£10,000 to £60,000 a unit
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bizops@illuminetsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.