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Fujitsu Services Limited

CX Advisory

Customer experience (CX) is now recognised by most organisations as the primary competitive differentiator and a leading driver of digital transformation; but how do you prioritise investment to maximise value, revenue and customer loyalty to achieve this? Fujitsu CX Advisory services can help you achieve your CX ambitions

Features

  • Focus on citizens and how they interact with your organisation
  • Understand the value of good CX
  • Achieve stakeholder consensus current and future state CX capabilities
  • Ensure your CX strategy is aligned to deliver business objectives
  • We are catalysts for you, make your citizens lives easier
  • Deliver an accelerated tangible action plan
  • Rapidly improve CX delivery e.g satisfaction (NPS)
  • Enabling you to design and deliver experiences for enduring value
  • Leverage innovation to improve market position
  • Investigate new operating delivery models to align business needs

Benefits

  • Discover what matters and what’s needed from your organisation
  • Design your north-star experience vision
  • Deliver right environment and skills for your employees
  • Frame the way you think about your CX challenges
  • We support you to deliver sustainable value from CX
  • Customer and employee experience and created outside-in
  • Deliver more influential, definitive experiences linked to enduring value
  • Bring to life the human reality of customer experience
  • Empower people connecting experience design enhancing performance
  • Helping you deliver what it takes create greater CX value

Pricing

£0 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government.frameworks@fujitsu.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 0 6 8 8 4 4 7 2 7 4 1 3 3 0

Contact

Fujitsu Services Limited Sam Skinner
Telephone: 07867829234
Email: government.frameworks@fujitsu.com

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
The software itself is tested and quality assured. The overall service includes professional services to implement the software, including the quality assurance and testing of its implementation.
The software provides the ability to monitor performance of end point devices in terms of hardware, software, operating system, applications, connectivity etc.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Fujitsu's service desk staff, capability, tooling and processes provide support to organisations who consume a range of cloud-based services: public, private, hybrid, IaaS, PaaS.

Service scope

Service constraints
Any client-specific constraints will be agreed prior to service commencement. Examples are given in the Service Delivery Document of applicable constraints.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Online ticketing is answered within 24 hours. Email is answered within 48 hours. Weekend response times are subject to contract.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Different browser and devices, in alignment with WCAG 2.1 AA. Requirement areas covered- Perceiveable: Adaptable and Distinguishable. Operable: Keyboard Accessible and Enough Time and Input Modalities. Understandable: Readable, Predictable, Input Assistance. Robust: Compatible.
Support levels
See Service Definition for further detail. A Service Delivery Manager will be established before service commences. Standard service desk hours are 9am to 5pm Monday to Friday excluding public holidays. Additional hours can be provided although we strongly recommend use of CEC's digital channels.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Bureau Veritas
ISO/IEC 27001 accreditation date
06/01/2022
What the ISO/IEC 27001 doesn’t cover
All reference control objectives and controls of the standard are in scope, and all aspects of the offerings
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

Covid-19 recovery

Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

Tackling economic inequality

Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

Equal opportunity

Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

Wellbeing

Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

Pricing

Price
£0 a unit
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government.frameworks@fujitsu.com. Tell them what format you need. It will help if you say what assistive technology you use.