GRAVITY 9 SOLUTIONS LIMITED

Software Services for Azure Cognitive Services

Our services integrate Azure Cognitive Services to enhance business operations, offering tailored AI solutions for data insights, automation, and customer engagement. Our expert team ensures seamless integration, focusing on scalability, security, and innovation, driving your business towards greater efficiency and intelligence.

Features

• Advanced Search Capabilities Incorporates AI for intelligent and contextaware searches.
• Natural Language Processing Understands and interprets human language within searches.
• Customizable Ranking Models Tailors searches based on specific business requirements.
• Faceted Navigation filtering and sorting of searches for data discovery.
• Content Indexing indexes a wide range of content types.
• Scalable Infrastructure Scales to meet growing data and usage demands.
• Integrated AI Algorithms Leverages pre-built/custom AI models enhancing searches.your data.
• Real-Time Analytics/Monitoring Tracks user interactions for continuous improving searches.
• Security and Compliance Ensures data is secure and standards compliant.
• Multi-Language Support searches in multiple languages, enhancing global accessibility.

Benefits

• Enhanced Search Experience improves searches increasing user satisfaction.
• Increased Efficiency Automates indexing/search processes, saving time and resources.
• Customised Solutions Tailors search functionality to fit unique business needs.
• Scalable Solutions Easily adapts to business growth and increased data.
• Enhanced Security Protects sensitive information while maintaining high search performance.
• Global Reach Supports multiple languages catering to a diverse userbase.
• Cost-Effective: Reduces resource needs for data management and search optimization.
• Professional Expertise of seamless integration/ongoing support, ensuring optimal performance.
• Improved Data Discovery accelerates information gathering/research.
• Data-Driven Insights Gathers valuable business information from user interactions.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@gravity9.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

706937259214358

Contact

Andy Ross
07748 185249
tenders@gravity9.com

About the service

• Service categories:
  • Application Development and Deployment
    • AI platforms
      • AI life cycle
        • AI Build Software
        • Trustworthy AI Software
      • AI software services
        • Generative AI Software Services
        • Document AI Software Services
        • Personalize AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Gravity9 offers bespoke software services, in-house products, and accelerators, all designed to synergise with AI cloud services. These solutions are tailored to meet specific business needs, enhancing operations through AI-driven insights and automation. Our approach ensures a seamless integration of advanced AI capabilities into your business ecosystem.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: The software services offered are for the Azure Cloud. Customers will have to establish an Azure subscription.
• System requirements:
  • Reliant on access to Azure Cognitive Servies in Azure Cloud.
  • Access to the cloud is required in a secure manner.
  • We can support string security by following all best practices.
  • Private endpoint links, hybrid connectors, firewall, network security, data security.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: As part of the customer agreement, we establish an SLA response for the provided services. The response time will vary depending on the agreement chosen, severity of the issue and business impact.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: As part of the customer agreement, we establish an SLA response for the provided services. The response time will vary depending on the agreement chosen, severity of the issue and business impact.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: To help users start using the "Microsoft using cognitive services" service, we offer an onboarding process. This includes initial consultations to assess needs and define objectives, detailed training sessions for teams on system functionality and best practices, and step-by-step guidance on setting up and deploying the service. We provide documentation and support resources online, and our dedicated team is available to assist with any technical issues or queries. The service implementation plan and specific training strategies are outlined in the Service Level Agreement to ensure a smooth transition and successful deployment.
• Service documentation: Yes
• Documentation formats: PDF
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: N/A
• End-of-contract data extraction: At the end of the contract, users can extract their data using tools and procedures outlined in our Service Level Agreement. Assistance from our technical team is available to guide users through the data extraction process, ensuring all data is retrieved safely and completely, adhering to compliance and data privacy standards.
• End-of-contract process: At the end of the contract, clients have the option to start a support agreement. For those seeking continuous support and maintenance of the developed Data and AI systems, we offer a separate contract. This ensures ongoing optimisation, updates, and technical support tailored to the client’s evolving needs.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Gravity9 will customise your service as agreed in an SLA.

Scaling

• Independence of resources: Gravity9 employs a scalable cloud infrastructure and load balancing techniques that dynamically allocate resources based on demand. We also design systems based on microservice architectures that maximise scalability and reliability. Each client's data and services are isolated, ensuring consistent performance regardless of external loads. We also monitor system performance continuously and adjust resources proactively to handle increases in demand.

Analytics

• Service usage metrics: Yes
• Metrics types: All details will be agreed in the SLA The service could provide comprehensive metrics to help users monitor and evaluate the performance/efficiency of their AI and data systems. These metrics include system uptime, response times, data throughput, error rates and AI model accuracy. We could also offer usage statistics, eg number of active users, API calls, and data transactions. Customisable dashboards can allow clients to view real-time data and historical trends, enabling them to make informed decisions based on specific needs. All metrics are detailed in the SLA, ensuring transparency and alignment with client expectations for continuous improvement and accountability.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Less than once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: The service utilises the advanced security features provided by leading cloud platforms such as Azure, AWS, and GCP. These include data encryption at rest, network firewalls, multi-factor authentication, and access controls to safeguard sensitive information. We also implement strict data isolation policies and regular security audits to ensure data integrity and privacy. By leveraging the unique security and privacy services offered by each cloud provider, we tailor our protections to best fit the specific requirements and risks associated with different data types and user environments, as detailed in our Service Level Agreement.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: All details regarding the data export capabilities, procedures, and security measures will be clearly outlined and agreed upon in the Service Level Agreement.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Database backup files
  • Json
  • XML
• Data import formats: Other
• Other data import formats:
  • Parquet
  • Json
  • XML
  • SQL

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: The service utilises the advanced security features provided by leading cloud platforms such as Azure, AWS, and GCP. These include data encryption at rest, network firewalls, multi-factor authentication, and access controls to safeguard sensitive information. We also implement strict data isolation policies and regular security audits to ensure data integrity and privacy. By leveraging the unique security and privacy services offered by each cloud provider, we tailor our protections to best fit the specific requirements and risks associated with different data types and user environments, as detailed in our Service Level Agreement.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: The service utilises the advanced security features provided by leading cloud platforms such as Azure, AWS, and GCP. These include data encryption at rest, network firewalls, multi-factor authentication, and access controls to safeguard sensitive information. We also implement strict data isolation policies and regular security audits to ensure data integrity and privacy. By leveraging the unique security and privacy services offered by each cloud provider, we tailor our protections to best fit the specific requirements and risks associated with different data types and user environments, as detailed in our Service Level Agreement.

Availability and resilience

• Guaranteed availability: We guarantee a high level of availability. This commitment is detailed in the Service Level Agreement (SLA), which outlines the operational standards and uptime targets. To achieve and maintain this level of service, we utilise reliable cloud platforms such as Azure, AWS, and GCP, which provide robust infrastructure and redundancy capabilities.
• Approach to resilience: We implement failover and disaster recovery strategies to ensure continuous service availability. Regular maintenance and updates are scheduled during off-peak hours to minimize disruption, ensuring our clients experience consistent and dependable access to the services.
• Outage reporting: Email alerts are sent to registered users to notify them of any outages, service disruptions, planned maintenance, or recovery status. This ensure that our clients are promptly informed and can plan accordingly, minimising any impact on their operations.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted through strong authentication measures, including multi-factor authentication and role-based access control. Only authorized personnel with specific credentials can access sensitive areas, ensuring that access is controlled and monitored to prevent unauthorized entry and maintain data security.
• Access restriction testing frequency: Never
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our reporting structure and standards are currently being adapted to meet ISO standards.Our service adheres to stringent information security policies and processes that comply with the Data Protection Act 2018, the UK's implementation of the General Data Protection Regulation (GDPR). These policies include regular security audits, data encryption in transit and at rest, and strict access controls to ensure data confidentiality and integrity. We conduct ongoing staff training on data protection best practices and incident response procedures. Additionally, we have established robust data handling and breach notification processes to swiftly address and mitigate any data security issues, ensuring compliance with legal obligations and maintaining trust with our clients.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Each component's configuration and modifications are recorded in a centralised system for traceability and auditability. Changes are rigorously assessed through a formal review process, which evaluates potential security impacts before implementation. This process includes vulnerability assessments and testing to identify any risks. By doing so, we maintain the integrity and security of our services, ensuring that any adjustments enhance functionality without compromising security.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: N/A
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our protective monitoring processes involve continuously checking the health of AI models and data pipelines using advanced monitoring mechanisms. We identify potential compromises through real-time alerts and anomaly detection.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: No
• Incident management approach: When an incident is detected, our team responds quickly, typically in accordance with the Service Level Agreement. Clients have access to the monitoring system, ensuring transparency and enabling them to be aware of any potential issues promptly. This proactive approach ensures rapid response and resolution, minimising the impact and maintaining service integrity.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: IAF (UKAS Equivalent)
• ISO/IEC 27001 accreditation date: Wednesday 7 January 2026
• What the ISO/IEC 27001 doesn’t cover: Physical security apart from serviced offices (all employees work remotely).; Hardware (all systems are 3rd Party).
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: IAF (UKAS Equivalent)
• ISO 9001 accreditation date: Wednesday 7 January 2026
• What the ISO 9001 doesn’t cover: Nothing
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 6e298372-bfbf-4bfb-86ae-969851c8e3b0
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@gravity9.com. Tell them what format you need. It will help if you say what assistive technology you use.