Ve3 Global Ltd

ERP on Cloud Platform

VE3's ERP on Cloud Platform – SPRINT, our leading Enterprise 4.0 solution, delivers agile, cloud-based ERP solutions tailored for swiftly evolving enterprises. It's a comprehensive package where VE3 manages SAP Hosting, SAP Basis, and support services on a flexible and scalable cloud platform.

Features

• Ramping up/down as and when required
• Adaptable architecture completely inline with customer policies
• Out of the box DR options
• Pre-built infrastructure templates
• Tool based Unified, centralized & simplified management
• Landscape optimization with right sizing of SAP
• Full Production support and maintenance
• Technical and Operational Services helpdesk
• A single point of Governance and accountability
• A pay-per-use pricing model that variables pay-out

Benefits

• World class and scalable solution, standardised processes
• Single Point of Accountability
• Public Cloud/ Private Cloud
• Utility based Pricing Model
• Ability to drive your own upgrade, Patching, Migration, SLA
• Custom Security requirements
• Dedicated Monitoring - 24*7 presence of dedicated monitoring team

£175 to £850 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at prime@ve3.global. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

706958400059902

Contact

Nikhil Alex
02045520840
prime@ve3.global

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: For optimal performance and improved end-user experience during access, we recommend the following system configuration:; ; Operating System:; Windows 7 32-bit, 64-bit edition (Professional, Ultimate, and Enterprise editions); Windows 8 32-bit, 64-bit (Professional and Enterprise editions); Windows 10 32-bit, 64-bit (Professional and Enterprise editions); Memory / RAM:; 4GB or more for Windows-based systems (6GB recommended); If the customer opts to access the VE3 solution through an MPLS connection, the costs associated with such connectivity, including adequate bandwidth, will be the responsibility of the customer.
• System requirements:
  • Working Internet connection
  • Internet browser installed on the end user device.
  • Installation of local client / add-on to fully utilize capabilities

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response time availability to meet client requirements across all channels.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Remote support available 24/7 via all standard support channels or to suit the client’s requirements.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: User documentation will be supplied, and during onboarding, training will be conducted in a train-the-trainer format. Training manuals will be provided, and the product includes an in-built help feature.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: MS Powerpoint
• End-of-contract data extraction: VE3 will extract the data in a format agreed upon mutually.
• End-of-contract process: Renew contract or exit points as mentioned in standard contract template.; In case o exit, TCS will handover Client data in the mutually agreed format within reasonable time at extra charge; and (ii) return to Client all confidential and proprietary information of Client and destroy and erase all such information which is in paper or electronic form in our possession.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our service for "ERP on Cloud Platform" has been optimized for mobile devices, ensuring seamless access and functionality on smartphones and tablets. While the core features remain consistent between mobile and desktop versions, the mobile interface is tailored for smaller screens, offering simplified navigation and touch-friendly controls. Certain advanced functionalities may be prioritized for the desktop version due to screen limitations, but overall, users can access essential ERP functionalities, view reports, and manage tasks conveniently from their mobile devices, enhancing flexibility and productivity on the go.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The service interface for "ERP on Cloud Platform" consists of a user-friendly web-based dashboard accessible via web browsers. It offers intuitive navigation and organized menus for users to access various ERP functionalities such as accounting, inventory management, procurement, and reporting. The interface is designed with clear labeling, interactive elements, and responsive design to ensure ease of use across different devices and screen sizes. Users can efficiently manage their ERP tasks, customize settings, and access essential data and reports through this centralized interface.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: To ensure inclusivity and accessibility, extensive interface testing was conducted with users of assistive technology for the "ERP on Cloud Platform" service. Individuals reliant on screen readers, voice recognition software, and alternative input methods were engaged to navigate and interact with the interface. Test scenarios included accessing menu options, inputting data, and retrieving reports. Feedback was gathered on usability, compatibility, and any encountered barriers. Observations guided improvements such as enhancing keyboard navigation, ensuring screen reader compatibility, and providing alternative text for interactive elements. Collaboration with accessibility experts validated interface design for compliance with accessibility standards. By prioritizing interface testing with users of assistive technology, the service aims to provide an inclusive experience for all users, regardless of their abilities.
• API: Yes
• What users can and can't do using the API: The API for "ERP on Cloud Platform" enables users to automate various tasks and integrate the ERP functionalities into their existing systems. Users can set up the service through the API by programmatically configuring account settings, defining data structures, and establishing authentication mechanisms. Additionally, users can make changes to existing configurations, such as updating user permissions, modifying workflows, and syncing data with external applications. However, certain administrative tasks, such as account creation and subscription management, may require interaction with the web interface for security and compliance reasons. Overall, the API empowers users to streamline their ERP workflows, enhance productivity, and integrate ERP functionalities seamlessly into their business processes.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Buyers can customize the "ERP on Cloud Platform" service to align with their specific business needs and requirements. Customization options include configuring workflows, defining user roles and permissions, designing custom reports and dashboards, and integrating third-party applications through APIs. Users can customize various aspects of the service through an intuitive administration portal, accessible to designated administrators or authorized personnel. Administrators or IT personnel responsible for managing the ERP system within the organization typically handle customization tasks. By providing flexible customization capabilities, the service ensures that users can tailor the ERP solution to suit their unique business processes and workflows, ultimately maximizing efficiency and productivity.

Scaling

• Independence of resources: \We conduct usage and resource utilization monitoring, which, when combined with performance testing, facilitates capacity planning. VE3 will deliver services based on SLA commitments. Sizing and capacity are meticulously planned to ensure adherence to agreed SLAs.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: • Compliance with SSAE-16 / ISAE 3402 standards is ensured.; • Native database encryption is activated for database, database log, database backup, and log backup.; • Both operating system disks and data disks are encrypted using 256-bit AES encryption.; • Encryption keys and secrets are protected using Key Vault services.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: All data from reports can be exported with a simple click of a button.
• Data export formats:
  • CSV
  • Other
• Other data export formats: XLS
• Data import formats:
  • CSV
  • Other
• Other data import formats: XLS

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: • A Web Application Firewall (WAF) is activated.; • Custom rules are set up on the WAF to permit or deny requests based on IP address and geographic location.; • The latest versions of SSL/TLS certificates are utilized to encrypt data in transit.; • The IPSec/IKEv2 VPN encryption protocol is employed.
• Data protection within supplier network: Other
• Other protection within supplier network: Dual Firewall and Multiple Defense Layers, including an Intrusion Prevention and Detection System (IDPS), are implemented for enhanced security measures.

Availability and resilience

• Guaranteed availability: Availability targets of 99.7% to 99.95% are maintained, as per customer requirements.
• Approach to resilience: High availability is maintained across all layers, with a design that eliminates any single point of failure in any tier of infrastructure and network components.
• Outage reporting: VE3 has monitoring systems established, which trigger alerts/emails to designated owners. Planned outages are communicated in advance via email to the intended recipients.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: VE3 implements standard authentication based on User ID and Password identification. The authentication mechanism enforces a complex password policy utilizing an inbuilt and configurable password management module. Once authenticated, the user is granted access to the application based on their authorized access levels. This ensures that users are only authorized to access data and perform tasks relevant to their designated functions.; ; Additionally, access restriction is enforced using separate management VLANs.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EGAC
• ISO/IEC 27001 accreditation date: 06/01/2024
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: VE3 employs a process-based approach to establish, implement, operate, monitor, maintain, and enhance the effectiveness of the VE3 Information Security Management System (ISMS).; We have adopted the "Plan-Do-Check-Act" (PDCA) model, which is applied to all ISMS processes, ensuring ongoing management for information security.; VE3 has a well-defined and implemented Information Security Management Framework based on the ISO 27001 security standard. We have obtained Enterprise-wide Triple ISO (27001, 9001, 20000) certification.; The VE3 Information Security Management Framework comprises:; ; Information Security Policy; Information Security Standards; Information Security Procedures

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: The change management procedure adheres to ISO 27001 standard, ensuring comprehensive control over all changes, encompassing submission, recording, analysis, decision-making, and approval processes.; ; • Changes undergo thorough analysis to assess their business and technical impact. This analysis is presented to the Change Management Committee, and upon approval, changes are scheduled for implementation.; • Changes are meticulously documented, tested, and migrated into the Production environment based on user approvals. They undergo testing in both development and QA environments. A rollback mechanism is in place to address any adverse effects.; • Changes are tracked in the Change Register and undergo regular reconciliation.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Application security assessment encompasses testing for identified vulnerabilities, including those outlined by the Open Web Application Security Project (OWASP), as well as assessments of authentication, authorization, data validation, SQL injection, and more.; ; Tool selection is tailored to the specific application scenario to ensure the use of tools best suited for the application. TCS employs various tools for Application Assessment, such as HP WebInspect, IBM AppScan, Paros, and Nikto.; ; Network security assessment involves testing of the host, internal network, and perimeter. For Network Assessment, TCS utilizes a range of tools including Nessus, Core Impact, Wireshark, and Nmap.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: VE3 has implemented both Intrusion Detection Systems (IDS) and Intrusion Prevention Systems (IPS). Alerts generated by these devices are continuously monitored by the Network Monitoring team. Any suspicious activity observed triggers appropriate action, and we have a dedicated Corporate Security Operations Center (SOC) team ensuring 24/7 monitoring.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Customer users will contact VE3 Single Points of Contact (SPoCs) for any inquiries regarding VE3 services. Customers are responsible for providing Level-1 support to their users.; ; VE3 provides its ticketing tool, ServicePlus, to Customer SPoCs as the primary channel for support. Customer SPoCs are expected to:; • Log tickets in ServicePlus for incidents/queries/requests related to VE3 services.; • Coordinate with the VE3 team for ticket resolution, conduct Level-1 validation of VE3 resolution, and close tickets in ServicePlus.; • Notify resolution of tickets to respective Customer users after resolution.; • Manage internal business change for new functionality releases.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our G-Cloud service provision is deeply committed to fighting climate change, recognizing the urgent need for collective action to address environmental challenges. Here's how our services deliver against this social value theme: ; ; Environmental Sustainability in Operations: ; ; We prioritize running efficient operations to reduce emissions and minimize environmental impacts. This includes implementing energy-efficient practices, optimizing resource usage, and adopting renewable energy sources wherever possible within our data centers and infrastructure. ; ; Promoting Sustainable Practices: ; ; VE3 actively engages with our suppliers and clients to promote sustainable business practices. Through our services, we advocate for the adoption of environmentally friendly technologies, responsible sourcing, and waste reduction strategies, thereby reducing carbon footprints across the supply chain. ; ; Responsible by Design Framework: ; ; Our G-Cloud services adhere to a 'Responsible by Design' framework, ensuring that environmental considerations are integrated into the development and deployment of digital solutions. By prioritizing environmental protection and minimizing negative impacts, we strive to deliver sustainable outcomes for our clients. ; ; Training and Education: ; ; VE3 invests in training and education programs focused on environmental sustainability. Through initiatives like the Sustainability Quotient (SQ) training, we equip our teams with the knowledge and skills to adopt climate-smart behaviors and implement environmentally conscious practices in their work. ; ; Community Engagement: ; ; We actively engage with communities to support environmental objectives and promote climate action. By partnering with local organizations and stakeholders, we contribute to initiatives aimed at addressing climate change, such as tree planting programs, clean energy projects, and environmental education campaigns.

  Covid-19 recovery

  Our G-Cloud service provision plays a crucial role in supporting the COVID-19 recovery effort by facilitating resilience, adaptation, and innovation in the face of unprecedented challenges. Here's how our services contribute to the recovery process: ; ; Remote Work Enablement: ; ; VE3's digital solutions empower organizations to transition to remote work seamlessly. By providing secure and reliable cloud-based infrastructure, collaboration tools, and remote access solutions, we enable businesses to maintain productivity while ensuring the safety and well-being of their employees. ; ; Business Continuity Planning: ; ; We assist organizations in developing and implementing robust business continuity plans to mitigate disruptions caused by the pandemic. Our services include data backup and recovery solutions, disaster recovery planning, and resilience testing to ensure operational continuity in the face of unforeseen events. ; ; Digital Transformation Acceleration: ; ; VE3 accelerates digital transformation initiatives to help organizations adapt to the new normal. By modernizing legacy systems, implementing cloud-based technologies, and digitizing processes, we enable businesses to optimize efficiency, improve agility, and remain competitive in a rapidly evolving landscape. ; ; Healthcare Support Solutions: ; ; We provide specialized healthcare support solutions to assist frontline workers and healthcare organizations in responding to the COVID-19 crisis. This includes telemedicine platforms, patient management systems, and data analytics tools to enhance patient care, streamline operations, and support decision-making processes. ; ; Economic Stimulus through Innovation: ; ; VE3 fosters innovation and entrepreneurship to stimulate economic recovery in the aftermath of the pandemic. Through our G-Cloud services, we support startups, small businesses, and enterprises in developing and deploying innovative solutions that address emerging challenges, create new opportunities, and drive economic growth.

  Tackling economic inequality

  We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality: ; ; Access to Affordable Technology: ; ; We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy. ; ; Skills Development and Training: ; ; VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects. ; ; Support for Minority-Owned Businesses: ; ; We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities. ; ; Digital Inclusion Initiatives: ; ; VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity. ; ; Fair and Transparent Procurement Practices: ; ; We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

  Equal opportunity

  We are deeply committed to promoting equal opportunity and fostering diversity and inclusion in all aspects of our G-Cloud service provision. Here's how our services contribute to advancing equal opportunity: ; ; Diverse Workforce and Inclusive Culture: ; ; VE3 prioritizes building a diverse workforce and fostering an inclusive culture where all individuals, regardless of background or identity, have equal opportunities to succeed and thrive. We promote diversity in recruitment, hiring, and talent development processes, and actively support initiatives that celebrate and embrace differences. ; ; Equal Access to Opportunities: ; ; We are dedicated to ensuring equal access to opportunities for all individuals, including those from underrepresented or marginalized communities. Through our G-Cloud services, we strive to create pathways for inclusive economic participation by providing access to training, resources, and support for entrepreneurship and career advancement. ; ; Supplier Diversity and Inclusion: ; ; VE3 promotes supplier diversity and inclusion by actively seeking out and partnering with businesses owned by minorities, women, veterans, LGBTQ+ individuals, and other underrepresented groups. We believe in creating a diverse and inclusive supplier ecosystem that reflects the communities we serve and fosters economic empowerment for all. ; ; Accessibility and Inclusive Design: ; ; Our G-Cloud services are designed with accessibility and inclusivity in mind, ensuring that everyone, including individuals with disabilities, has equal access to digital platforms, applications, and services. We adhere to accessibility standards and guidelines to remove barriers and create seamless user experiences for all users. ; ; Education and Skill Development: ; ; VE3 invests in education and skill development initiatives to empower individuals with the knowledge and capabilities needed to succeed in the digital economy. Through partnerships with educational institutions, nonprofits, and community organizations, we provide access to training programs, scholarships, and mentorship opportunities that promote equal opportunity and career advancement.

  Wellbeing

  We prioritize the wellbeing of individuals and communities in all aspects of our G-Cloud service provision. Here's how our services contribute to enhancing wellbeing: ; ; User-Centric Design: ; ; VE3 designs our G-Cloud services with a user-centric approach, prioritizing usability, accessibility, and intuitive design. By focusing on the needs and preferences of users, we create digital experiences that enhance overall wellbeing by reducing frustration, stress, and cognitive load. ; ; Health and Safety Protocols: ; ; We implement robust health and safety protocols to protect the wellbeing of employees, clients, and partners. This includes adherence to strict security standards, data privacy regulations, and compliance with industry best practices to ensure the safety and integrity of our digital infrastructure and services. ; ; Promotion of Work-Life Balance: ; ; VE3 recognizes the importance of work-life balance in maintaining overall wellbeing. Through our G-Cloud services, we enable remote work, flexible scheduling, and collaboration tools that empower individuals to achieve a healthy balance between their professional and personal lives, leading to greater job satisfaction and wellbeing. ; ; Mental Health Support: ; ; We prioritize mental health support for our employees and clients by offering resources, programs, and initiatives aimed at promoting mental wellbeing. This includes access to counseling services, mindfulness training, stress management workshops, and employee assistance programs designed to support individuals in times of need. ; ; Community Engagement and Social Impact: ; ; VE3 actively engages with communities to address social determinants of health and promote holistic wellbeing. Through partnerships, philanthropic initiatives, and volunteer efforts, we support local organizations and projects focused on improving access to healthcare, education, housing, and other essential services that contribute to overall community wellbeing. ; ; Environmental Sustainability: ; ; We are committed to environmental sustainability as a core component of wellbeing. By prioritizing eco-friendly practices, resource conservation, and carbon reduction efforts in our operations and services, we contribute to creating a healthier and more sustainable environment.

Pricing

• Price: £175 to £850 a unit
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at prime@ve3.global. Tell them what format you need. It will help if you say what assistive technology you use.