HEALTH DIAGNOSTICS LIMITED

Health Options® CS: Targeted Invites [TI]

Targeted Invites enables the health check call & recall process: users can identify, target, and invite people for consultations. Establish your eligible cohort by (1) using our specialist clinical system queries; or (2) uploading your own data. Cohorts can be stratified using integrated predictive risk tools, with invites sent automatically.

Features

• Enable specialist clinical system cohort queries to run remotely
• Stratify cohorts using inbuilt advanced predictive risk tools
• Target cohorts by ethnicity, deprivation, clinical data, and risk
• Send locally configured SMS and/or postal invites automatically
• Track and get reports on all invites sent
• Operate at individual site level, centrally, or both
• Use as a stand-alone product without remote queries
• Distribute invites for a range of public health programmes
• Tailor invite content to project needs and local languages
• View comprehensive analytics in Power BI

Benefits

• Comprehensively facilitates the health check call & recall process
• Reduces primary care admin by enabling queries to run remotely
• Allows users to prioritise and target populations in greatest need
• Maximises efficiency by enabling invites to be sent automatically
• Ensures effective call & recall management through reliable invite tracking
• Flexible enough to be operated at site level or centrally
• Used in NHS primary care, occupational health, and private sectors
• Future-proofs budgets by enabling deployment on different programmes
• Maximises impact with locally tailored invite content
• Enables detailed monitoring of programmes using intelligent data analytics

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at selina.donnelly@healthdiagnostics.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

707979854826613

Contact

Selina Donnelly
01244 669700
selina.donnelly@healthdiagnostics.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Model driven application platforms
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: The system is conditional on user accounts being registered with Microsoft as part of the single sign-on philosophy. Typically email accounts hosted by Microsoft hosted Exchange services are already registered Microsoft accounts (e.g. NHS Mail accounts).
• System requirements: Internet browser

User support

• Email or online ticketing support: Yes
• Support response times: Mon-Fri, 8.45am - 5.00pm: response within 2 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 A
• Web chat accessibility testing: Health Diagnostics provide web chat support via Freshworks who are the service desk software solution of this product. Freshworks testing description states: The application has been tested using a combination of manual and automated techniques using aXe - an automated accessibility rule engine and NVDA, a free and open-source screen reader. Ad hoc evaluation of the code was also completed where necessary. The application has been tested by a qualified accessibility tester who is a Trusted Tester by the US Department of Homeland security and Certified Professional in Web Accessibility (CPWA) by the International Association of Accessibility Professionals (IAAP).
• Onsite support: No
• Support levels: Health Diagnostics offer a single and full level of support to the following service levels.; Health Diagnostics will respond to service-related incidents and notify the Patient/Service User of the level of classification. A helpdesk ticket number will be submitted to the Client with the service level classification as follows:; • 0 - 8 consecutive working hours for issues classified as High priority.; • Within 32 consecutive working hours for issues classified as Medium priority.; • Within 96 consecutive working hours for issues classified as Low priority.; Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request and if allowed by the Practice/Provider system. There is no difference in cost between the support levels Health Diagnostics provide. If part of the contract, as is standard on larger projects (e.g. NHS Health Check projects) dedicated account managers are assigned.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: We conduct initial discovery meetings with commissioners in order to ensure that the solution they procure and its configuration meets their needs. The resulting solutions are trialled with a determined beta site before deployment across a project area.; From the perspective of on-boarding individual users, we provide live remote training sessions from 1 to 10 people. These sessions are conducted via Teams and are tailored to the projects purchases.; All trainees have access to an extensive online training library with videos, pdf documents and quick guides covering all the topics.; Full support is offered via telephone following the training.; All documents are updated regularly.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • MP4
  • Email
  • User forms
• End-of-contract data extraction: Service history and data can be extracted during and after contract end dates. The extractions are available in a 'flat' CSV format, or available as a SQL server backup on request. Full support provided if required.
• End-of-contract process: The contract end is usually one month after the end of the contract period to allow for completion of the final months/contract period report.; ; Following the provision of the final reporting, Health Diagnostics can provide a copy of the project's data and complete a deletion of all data and provide a Certificate of Destruction.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The module is primarily designed to work on a desktop. Given that the majority of users are administrators in healthcare and clinical settings, desktop devices are the most widely used. The module will work on a minimum of a tablet viewport of 1024 x 768.
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: Targeted Invites’ (TI) web-based interface is contained within one intuitive and easily navigable page. Access is granted via Microsoft Single Sign-on (which supports NHS Mail). Once logged in, users select the type of invite being sent (e.g. SMS/postal etc.). Filters can be applied to enable users to target certain groups (e.g. those at risk of CVD). Sortable lists of people for invite are generated and displayed within tables. Users then send automated invites with the click of a button. TI can be operated centrally by selecting the practice being sent on behalf of. A range of admin features are accessible.
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: TI has been subject to extensive testing. This includes testing with assistive technologies. Having been assessed for clinical risk, TI is DCB0129 approved. This ensures that the development and testing procedures deployed are robust, systematic, and risk-averse. The testing framework utilised to achieve this standard incorporates the following components relating to accessibility and resilience in terms of diverse usage:; • Running focus groups with users to establish their usage habits, log improvements and present iterative enhancements.; • Employing ‘easy-read’ letter templates developed and deployed in collaboration with the Welsh Health Board.; • Using the NHS Service Design Manual to guide the research & development process, thereby embedding industry standards from the beginning of the development life-cycle.; • Confirming the effective compatibility of assistive technologies such as screen readers, keyboard navigation, and screen tinting.; • Ensuring that potential users with impaired vision can enlarge the screen to an acceptable degree and navigate it in an operative manner.; • Providing training materials with synchronised captions, audio-descriptions, and which are structured in a manner to ensure digestibility. Feedback on accessibility and experience of training is captured as a matter of course.
• API: No
• Customisation available: Yes
• Description of customisation: The following elements can be customised in Targeted Invites (TI). Unless indicated, customisation is predominantly carried out with the commissioner of the service during the solution configuration phase of deployment:; • Letters and SMSs can be customised according to local content (and can include accessible ‘easy-read’ content).; • Work-flows can be created to enable invites to be sent at the locally-determined frequencies.; • Enable locally determined pre-set filters for targeting groups that represent local public health priorities; • Configuration can be completed to allow invites to be sent from a central location on behalf of participating practices. Central administrators can then, on an on-going basis, select the sites they wish to distribute on behalf of.; • Users can be enabled and disabled by site administrators (actionable on-going).

Scaling

• Independence of resources: The service is hosted on Azure Web Application servers which automatically scale if service demand dictates. Auto scaled events are monitored by Health Diagnostics systems support to enable optimisations if necessary.

Analytics

• Service usage metrics: Yes
• Metrics types: As part of the service, service administrators can access Power BI based dashboards to inform on service performance. This includes comprehensive data visualisations depicting data collected in relation to various key components of the health check pathway. Basic service performance PDF's are also available at an agreed frequency and/or on request.
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Several export options are provided through the product/service, from CSV to PDF based formats. A comprehensive extraction of data would be carried out by the user via the solution's Control Centre.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Front end application servers are hosted on Azure Application servers with a guaranteed uptime SLA of 99.9%. The service auto scales on demand, if service usage dictates. Database servers are operated in a mirrored availability group to ensure 100% failover if any of the database servers become unavailable.
• Approach to resilience: Front end application servers are hosted on Azure Application servers, which are protected by the defence layers provided by Azure, guaranteed by their SLA. Our backend systems are protected by different layers of defence, both physical and virtual to ensure the system is resilient and stays available for the users.
• Outage reporting: The service front end sits behind an Azure application service gateway which provides the ability to provide custom error reporting if there is a service outage. Similarly there is a Power BI dashboard that monitors service health for registered users.; Registered users are informed in advance by email if there are scheduled maintenance tasks that could affect service, as well as advance notice alerts built into the application front ends

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: The service uses Role Based Access Control. A customer nominates a responsible officer [RO] who is responsible for inviting service users and associating their relative access levels. The highest level of service access is only held by Health Diagnostics system personnel. Access restriction testing frequency At least every 6 months Management access authentication • 2-factor authentication • Identity federation with existing provider (for example Google Apps) • Username or password
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO27001:2022; CE+; NHS DSPToolkit
• Information security policies and processes: Health Diagnostics operate an Information Security Management System [ISMS] that conforms to and is externally audited against ISO27001:2022 annually. Senior management commit to and support the ISMS to ensure uniform security implementation across the organisation.; ; It is the policy of Health Diagnostics to ensure compliance, in accordance with all the legislative obligations including but not limited to: Data Protection Act 2018; and the UK General Data Protection Regulation [UKGDPR]. Health Diagnostics also requires all employees, contractors and third parties to comply with this policy and supporting standards and procedures where appropriate.; ; Health Diagnostics annually complete the NHS DSP Toolkit. Standards exceeded.; ; In addition, HD complies with the requirements of the cyber essentials plus scheme. Annual completion.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Requests, issues or changes done to the software are tracked as individual items in our development pipeline.; The whole life of the items can be checked at any time in the development tool and they are reviewed and assessed by both the responsible people in the team and a clinical safety officer for security impact.; The items are reviewed and tested at different stages of the development, pre-release and release.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Health Diagnostics systems and services are dynamically checked for vulnerabilities using proprietary scanning and penetration testing utilities. These utilities are dynamically updated to include known vulnerabilities and also deploy heuristic scanning methods. Deep scans are scheduled at regular predetermined times to ensure no vulnerabilities exist. If vulnerabilities are found then a report highlighting the vulnerability and categorising as high, medium or low risk is delivered to the head of IT for relative prioritisation and action.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The network administrator has implemented a network management and monitoring system, which will allow Health Diagnostics Ltd the ability to manage the network and its hardware remotely and monitoring performance, connectivity and integrity. This system is capable of maintaining a log of activities and those to be logged are detailed in a Company Security Standard for Access & Authentication.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management is covered by the Company ISMS is a security standard which details the processes for reporting incidents and how incident reports are provided to various official bodies if necessary.; All incidents whether identified by Company staff or customers will be reported to the IT help desk and treated in accordance with customer SLA's.; For example data security or clinical safety incidents will be classified the highest priority.; Depending on the severity of the incident, incident reports will be made available to the customer and/or relevant legislative body.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: CQS (Certified Quality Systems) Ltd
• ISO/IEC 27001 accreditation date: Wednesday 13 December 2023
• What the ISO/IEC 27001 doesn’t cover: All parts covered
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: C6540523-13fe-465d-8ecf-439ab95ad863
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: D52f5f81-caa0-44d9-b74d-04f8e76dca3a
• Other security certifications: Yes
• Any other security certifications: NHS DSP Toolkit

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Ensuring new workers are informed of their right to join a trade union
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at selina.donnelly@healthdiagnostics.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.