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DE NOVO SOLUTIONS

Services - Business Benefit and Value Assessment (Oracle Cloud and/or ServiceNow)

Research and advisory service led by de Novo Solutions for Oracle Cloud and/or ServiceNow digital transformation programmes. Offering planning and analysis of the business value and business benefit that a UK public sector organisations will recognise with their digital transformation vision, providing strategic insights, change planning, and analysis.

Features

  • Interactive: Discussions on Oracle Cloud and ServiceNow technologies
  • Customised Participation: Capturing vision, challenges and opportunities
  • Expert Guidance: Seasoned specialised insights and sector knowledge
  • Comprehensive: Identifying change management and value measurement outputs
  • Strategic: Development of vision planning successful digital transformation journey
  • Collaboration: Engaging key stakeholders for effective implementation and buy-in
  • Agile Methodologies: Flexibility to define importance and difficulty dimensions
  • Emerging Technology: Discussing Artificial Intelligence (AI) and Machine Learning (ML)
  • De-Risking: Identifying and mitigating potential risks throughout transformation process
  • Continuous Support: Stakeholder engagement for ongoing optimisation and refinement

Benefits

  • Enhanced Efficiency: Streamlined digital vision for improved resource utilisation
  • Cost Reduction: Optimising the transformation vision lower operational costs
  • Satisfaction: Enhanced vision and delivery boosting experiences and efficiency
  • Adaptability: Flexible design discussion improving resilience and fluidity
  • Risk Mitigation: Proactive strategies setting the vision for the future
  • Scalability: Designed to capture and plan growth in services
  • Innovation: Facilitating cultural change to drive continuous improvement and performance
  • Compliance: Ensuring vision planning is aligned to regulatory requirements
  • Data-driven insights: Leveraging data analytics for informed decision-making
  • Value: Better TCO and ROI from investments through optimised operations

Pricing

£250 to £1,950 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.sweeny@de-novo-solutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 0 8 0 0 5 3 6 3 1 8 5 1 1 1

Contact

DE NOVO SOLUTIONS Mark Sweeny
Telephone: 01633 492 042
Email: mark.sweeny@de-novo-solutions.com

Planning

Planning service
Yes
How the planning service works
Efficient planning for a Business Benefit and Value Assessment exercise and exploration conversation regarding Oracle Cloud or ServiceNow technology is led by an expert design service team - a critical precursor as part of a successful transition.

de Novo Solutions experts bring meticulous approach to the discussion experience and business process know-how ensuring an organisation transformation is well set ahead of a digital journey.
de Novo Solution specialists will conduct research and discovery interviews to review the existing operating model and service delivery model design establishing recommendations and future state projection options.

Our deep understanding of Oracle Cloud and ServiceNow cloud business applications, and digital transformation will help the client to make informed decisions regarding the structure and design of the organisation moving forward based upon maturity and opportunity findings.

The service generates a comprehensive set of findings tailored to the client's needs, skills, headcount – existing and proposed - identifying the impact and effort to change and establish the likely business benefits and likely value dimensions.

de Novo Solutions will provide invaluable education, insights and guidance include proposed management approaches of challenges that may arise and presenting the findings of the benefit analysis exercise to the senior leaders.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Oracle Cloud Complete Suite ERP, EPM, HCM, Payroll
  • Oracle Cloud HCM - Payroll - Recruitment
  • Oracle Cloud ERP, Project Portfolio Management
  • Oracle Cloud EPM
  • Oracle Cloud EPM - ESG (Environment Social Governance)
  • ServiceNow Complete Suite Employee Experience, Risk and Resillience
  • ServiceNow Employee Experience - HR Service Delivery
  • ServiceNow Strategic Portfolio Management
  • ServiceNow Strategic Application Management
  • ServiceNow ESG (Environment Social Governance)

Training

Training service provided
Yes
How the training service works
As a leading expert in Oracle Cloud and ServiceNow powered business applications our UK-based team is competent to deliver quality business value and benefit education discissions tailoreded to each client’s circumstance.

de Novo Solutions experts will deliver the engagement via face-to-face or virtual sessions, such as MS-Teams or Zoom, to ensure we receive quality information for the benefit and value findings reports on specified transformation drivers.
Research sessions are highly adaptable, ranging from 1:1 sessions for personalised learning to 1:Many group sessions for broader engagement. The sessions discuss and explore multiple aspects of design so that education contains broad appeal.

Discussion and education is an important component of the Benefit and Value analysis service and our experts will contextualise and share how and why UK public sector clients benefit from cloud business applications and service delivery evolution.

By focusing on a complete and thorough interview process we will generate inputs needed for effective planning and preparation discussion identifying the impact and value from a cloud-based digital transformation.
The approach educates, informs, and builds adoption confidence, ultimately driving success and maximising the likely value of the digital transformation journey for the organisation and its stakeholders.
Training is tied to specific services
Yes
Services the training service works with
  • Oracle Cloud Complete Suite ERP, EPM, HCM, Payroll
  • Oracle Cloud HCM - Payroll - Recruitment
  • Oracle Cloud ERP, Projects Portfolio Management
  • Oracle Cloud EPM
  • Oracle Cloud EPM - ESG (Environment Social Governance)
  • ServiceNow Complete Suite Employee Experience, Risk and Resilience
  • ServiceNow Employee Experience - HR Service Delivery
  • ServiceNow Strategic Portfolio Management
  • ServiceNow Strategic Application Management
  • ServiceNow ESG (Environment Social Governance)

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Being a leading UK public sector expert in Oracle Cloud and ServiceNow driven digital transformations de Novo Solutions specialise in delivering Business Benefit and Value Assessment services assisting clients with advice and guidance on operating models and delivery model design. Our UK-based team will lay the foundations for your organisation’s seamless migration to a given set of cloud-based business applications with our interactive workshop including research, and discovery mechanism.
de Novo Solution specialists will conduct research and discovery interviews to review the likely benefits and value that can be expected establishing recommendations and future state projection options.
Capturing the ‘As is’ v ‘To be’ per business process area is essential when planning the Benefit and Value activities alongside Oracle Cloud and ServiceNow business applications implementation to minimise disruptions and maximising the integrity of the process.
We begin by conducting a thorough discovery assessments of existing processes and user experience journeys identifying the outcomes with recommendations.
Throughout the Benefit and Value analysis process, our team remains dedicated to client success, providing proactive communication, ongoing support, and rigorous assurance to define how a successful change will support the digital transformation and bring value to the organisation when deployed.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Oracle Cloud Complete Suite ERP, EPM, HCM, Payroll
  • Oracle Cloud HCM - Payroll - Recruitment
  • Oracle Cloud ERP, Projects Portfolio Management
  • Oracle Cloud EPM
  • Oracle Cloud EPM - ESG (Environment Social Governance)
  • ServiceNow Complete Suite Employee Experience, Risk and Resilience
  • ServiceNow Employee Experience - HR Service Delivery
  • ServiceNow Strategic Portfolio Management
  • ServiceNow Strategic Application Management
  • ServiceNow ESG (Environment Social Governance)

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
As a leading expert in Oracle Cloud and ServiceNow digital transformations de Novo Solution are used to delivering experiences that focus on likely business value and benefit to align and engage the workforce. Our team will help evaluate, explore, test and modify the potential benefit and value that can be expected - it is a vital precursor to a wider successful digital transition.

The service brings meticulous approach to interviewing, researching, and exploring how UK public sector organisations can obtain value and smoothly adapt their operations as part of a cloud transformation adhering to timeline and budget constraints.

Our knowledgeable experts help your organisation to generate findings and outputs that will bring information and guidance on the vision include process and quality assurance improvement as part of a new cloud business applications digital transformation.

Our comprehensive service will assesses the likely performance and impact of the selected cloud platform in the new state and strengthening any further documentation related to a case for change.
Our reports are reviewed, and quality assurance checked pre sharing to clients, de Novo Solutions is committed to excellence ensuring that an investment will deliver tangible benefits and efficiency moving forward.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
De Novo Solutions managed support services provide a comprehensive on-going support framework protecting a customers' investment in Oracle Cloud applications post go-live powered by our ServiceNow customer portal.
Comprehensive support services based upon the clients unique configuration we support day-to-day system activities and issues and schedule the planned Oracle Cloud updates.
The offering has been designed specifically for Oracle Cloud applications client and delivers the following services:

• Service Delivery Management
• Service Desk - Access support via telephone, web portal, and email
• Fix-on-fail & SR Management - Investigation and resolution of any unexpected failures and liaison with Oracle Corporation as the vendor as required
• How To’s - Any question in relation to the use of the in-scope modules
• Change Requests - Changes and enhancements to the solution such as integrations, reports, and additional configuration
• Training - Formal training or ad-hoc knowledge transfer sessions
• Upgrade Planning - Proactive planning and preparation for upgrades including arrangements with software vendor on preferred outages, patch timings, and environments
• Regression Testing - Regression testing following product upgrades or major patches
• Release Management - Deployment of fixes into staging areas and management of approval and release into Live

Service scope

Service constraints
De Novo Solutions provides expert Managed Support Services for UK public sector organisations spanning support and guidance.
All front-line assistance to our clients is only undertaken by HM Government security cleared UK nationals based at our UK office locations or from their remote home working locations in accordance with ISO27001 for Information Security and Management Systems.
All support is undertaken virtually, using a combination of our ServiceNow powered CSM platform and the appropriate video and tele-conferencing platforms.
Beyond these statements de Novo Solutions can confirm there are no constraints or limitations that might affect a UK public sector body

User support

Email or online ticketing support
Email or online ticketing
Support response times
De Novo Solutions standard Service Level Agreement for Manged Service and Support states that assistance will be available during the following periods. Provision of services outside service hours will be agreed in advance.
Service Hours (System Users)
08:00 - 18:00 Monday to Friday excluding UK Bank Holidays
Operational Hours (System)
24/7/365 (except planned maintenance)
Service Hours (System Users)
As a general rule system users will be using Oracle within the hours mentioned above. In
the event of a critical issue / Sev1 staff will continue to work until the issue is fully resolved.
Operational Hours (System)
24/7/365 (except planned maintenance
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
De Novo Solutions Service Level Agreement states any outside service hours must be agreed in advance. A commercial agreement will detail the costs. Certified functional and technical support competences are provided, alongside a designated relationship lead.
Service Hours (Users)
08:00 - 18:00 Weekdays excluding UK Bank Holidays
Operational Hours (System)
24/7/365 (except planned maintenance)
Service Hours (Users)
As a general rule users will work within the hours mentioned. A critical issue / Sev1 means continuance of work until the issue is fully resolved.
Operational Hours (System)
24/7/365 (except planned maintenance)
Severity 1: Critical
Causing complete loss of service in production level environment. No known or acceptable workaround(s) available, and work cannot reasonably continue. Response 30 mins
Severity 2: High
Causing severe loss of service in a production level environment. Maybe viable workaround(s) available. Some work can continue despite the presence of the issue. Response 2 Business Hours
Severity 3: Medium
Causing minimal loss of service to a production level environment. An acceptable workaround for the problem which has almost no effect on the work being performed. Response 4 Business Hours
Severity 4: Low
Issue or request where no loss or degradation of service is being experienced. Response 8 Business Hours

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Oracle Corporation and ServiceNow

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
PJR - Perry Johnson Registrars
ISO/IEC 27001 accreditation date
24/05/2024
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

The UK Government as part of the Public Services (Social Value) Act 2012 has created a landscape where beyond the procurement of a given service or product that there is a process where a wider opportunity exists to make a positive contribution toward social values for a better future for everyone.
de Novo Solutions is committed to the Social Value marketplace, ensuring our day-to-day business activities generate benefits not only to de Novo Solutions itself but also to society, the economy, while minimising damage to the environment.
Fighting climate change - Effective stewardship of the environment. By: de Novo Solutions operating in environmentally responsible managed offices and encouraging ethical business practices and behaviours
de Novo is committed to achieving Net Zero emissions at the latest by 2050. We acknowledge that reducing our Greenhouse Gas (GHG) emissions brings significant benefits for us, our clients, suppliers, and the wider community.
Our Carbon Reduction Plan (CRP) will include our baseline year information (2023), setting clear targets for reducing GHG emissions over key timeframes and our planned actions to achieve Carbon Net Zero by 2050 at the latest.
Our commitment to the future is that as de Novo Solutions continues to grow, we will remain steadfast in fulfilling our targets and vision related to our Social Value Policy and our Net Zero Environmental obligations directly alongside our day-to-day business ambitions.
de Novo Solutions will always act in a responsible manner, committing to re-evaluate our progress and ambitions on a regular basis while encouraging and supporting our partners and clients to help achieve Carbon Net Zero to benefits us all – today and tomorrow.

Covid-19 recovery

The UK Government as part of the Public Services (Social Value) Act 2012 has created a landscape where beyond the procurement of a given service or product that there is a process where a wider opportunity exists to make a positive contribution toward social values for a better future for everyone.
de Novo Solutions is committed to the Social Value marketplace, ensuring our day-to-day business activities generate benefits not only to de Novo Solutions itself but also to society, the economy, while minimising damage to the environment.
COVID-19 recovery - Helping local communities to manage and recover from the impacts of the pandemic. By: de novo Solutions volunteering our business services and leadership advice in the local area to businesses impacted by the pandemic
Our commitment to the future is that as de Novo Solutions continues to grow, we will remain steadfast in fulfilling our targets and vision related to our Social Value Policy directly alongside our day-to-day business ambitions.
de Novo Solutions will always act in a responsible manner, committing to re-evaluate our progress and ambitions on a regular basis while encouraging and supporting our partners and clients to help achieve positive social value differences that benefits us all – today and tomorrow.

Tackling economic inequality

The UK Government as part of the Public Services (Social Value) Act 2012 has created a landscape where beyond the procurement of a given service or product that there is a process where a wider opportunity exists to make a positive contribution toward social values for a better future for everyone.
de Novo Solutions is committed to the Social Value marketplace, ensuring our day-to-day business activities generate benefits not only to de Novo Solutions itself but also to society, the economy, while minimising damage to the environment.
Tackling economic inequality - Creating new businesses, jobs and skills, and increasing supply chain resilience and capacity. By: de novo Solutions creating employment openings that are available across our office locations helping create prosperity and opportunity for all.
Our commitment to the future is that as de Novo Solutions continues to grow, we will remain steadfast in fulfilling our targets and vision related to our Social Value Policy directly alongside our day-to-day business ambitions.
de Novo Solutions will always act in a responsible manner, committing to re-evaluate our progress and ambitions on a regular basis while encouraging and supporting our partners and clients to help achieve positive social value differences that benefits us all – today and tomorrow.

Equal opportunity

The UK Government as part of the Public Services (Social Value) Act 2012 has created a landscape where beyond the procurement of a given service or product that there is a process where a wider opportunity exists to make a positive contribution toward social values for a better future for everyone.
de Novo Solutions is committed to the Social Value marketplace, ensuring our day-to-day business activities generate benefits not only to de Novo Solutions itself but also to society, the economy, while minimising damage to the environment.
Equal opportunity - Reducing the disability employment gap and tackling workforce inequality. By: de Novo Solutions offering opportunities to work experience students, graduates, apprentices, experienced professionals, and military service leavers – creating an additional 50 local (Newport, Wales) jobs by 2029 for young people, or those coming from HM Forces service
Our commitment to the future is that as de Novo Solutions continues to grow, we will remain steadfast in fulfilling our targets and vision related to our Social Value Policy directly alongside our day-to-day business ambitions.
de Novo Solutions will always act in a responsible manner, committing to re-evaluate our progress and ambitions on a regular basis while encouraging and supporting our partners and clients to help achieve positive social value differences that benefits us all – today and tomorrow.

Wellbeing

The UK Government as part of the Public Services (Social Value) Act 2012 has created a landscape where beyond the procurement of a given service or product that there is a process where a wider opportunity exists to make a positive contribution toward social values for a better future for everyone.
de Novo Solutions is committed to the Social Value marketplace, ensuring our day-to-day business activities generate benefits not only to de Novo Solutions itself but also to society, the economy, while minimising damage to the environment.
Wellbeing - Improving health, wellbeing and community integration. By: de Novo Solutions encouraging a positive work life balance, supporting local community activities and employee volunteering participation. Our approach moving forward will be to support local business and growing the local economy. de Novo Solutions will continue to promote equity, empathy, sustainability; foster inclusivity, justice, and kindness; at-all-times ensuring de Novo Solutions is an advocate for positive change.
Our commitment to the future is that as de Novo Solutions continues to grow, we will remain steadfast in fulfilling our targets and vision related to our Social Value Policy directly alongside our day-to-day business ambitions.
de Novo Solutions will always act in a responsible manner, committing to re-evaluate our progress and ambitions on a regular basis while encouraging and supporting our partners and clients to help achieve positive social value differences that benefits us all – today and tomorrow.

Pricing

Price
£250 to £1,950 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.sweeny@de-novo-solutions.com. Tell them what format you need. It will help if you say what assistive technology you use.