TECHNOLOGY SERVICES GROUP

Microsoft Power BI

Microsoft Power BI

Features

• Self service dashboards
• Enterprise analytics and reporting
• AI powered insights with natural language
• Data model development and publishing
• Auto refresh data
• Power BI Mobile apps
• Connect to 100s of applications including Power Platform and D365

Benefits

• Create stunning interactive dashboards and reports
• Get answers quickly from powerful dashboards and insights
• Easily data on the road with mobile apps
• Share dashboards and insights with other users
• Build standard data models for single version of the truth

£7.50 to £3,766.70 a licence a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kirsty.marsden@tsg.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

708107482259443

Contact

Marketing Team
03332200777
kirsty.marsden@tsg.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: N/A
• System requirements: See here > https://docs.microsoft.com/en-us/power-bi/fundamentals/desktop-get-the-desktop

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We offer a number of different support options depending on price. Standard Support Monday - Friday 09:00 to 17:00. SLA first response as follows: P1 – 1 hour, P2 – 2 hour P3 – 4 hours P4 – 8 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Interface has a compliant contrast ratio: 11.3 as well as WCAG compliant features which enable the use of page readers and keyboard navigation.
• Onsite support: Onsite support
• Support levels: We offer a number of different support options depending on price. Standard Support Monday - Friday 09:00 to 17:00. SLA first response as follows: P1 – 1 hour, P2 – 2 hour P3 – 4 hours P4 – 8 hours
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: TSG provides services to help getting up and running with Power BI, Azure, and the wider Power Platform. These are tailored to each customers individual requirement however will all follow a similar process i.e. requirements gathering, data discovery, build, test, train and deploy.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Power BI licenses renew unless cancelled, end of contract scenarios can be discussed and agreed on a case by case basis, access to the service will be lost at the end of a contract unless renewed, after a period of time the data will be deleted. TSG can assist with downloading relevant reports/data at end of contract, if required
• End-of-contract process: Power BI licenses renew unless cancelled, end of contract scenarios can be discussed and agreed on a case by case basis, access to the service will be lost at the end of a contract unless renewed, after a period of time the data will be deleted.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Reports/dashboards etc. will render to the appropriate screen size
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: Yes
• What users can and can't do using the API: TBC
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: TBC

Scaling

• Independence of resources: Power BI is a scalable BI platform so additional users can be added and and when. This can be Pro, Premium Per User and Premium Per Capacity license types. Licensing and best approach can be discussed with TSG

Analytics

• Service usage metrics: Yes
• Metrics types: Power BI has built in usage metrics
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Provided by the vendor (Microsoft)
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data can exported out of Power BI on a case by case approach. TSG can assist with this.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats: Various data source i.e. SQL Server

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Provided by the vendor (Microsoft)
• Approach to resilience: Provided by the vendor (Microsoft)
• Outage reporting: Provided by the vendor (Microsoft)

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is permission driven and data access is controlled in the same way
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: https://www.microsoft.com/en-us/trustcenter/compliance/iso-iec-27001
• ISO/IEC 27001 accreditation date: 26.02.18
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 06.04.16
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: https://www.microsoft.com/en-us/trustcenter/compliance/uk-g-cloud
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: TSG follow our own Information Security policy, more info available on request. Ultimate responsibility for ensuring Information Security rests with TSG’s Senior Management Team. They are responsible for ensuring a culture where Information Security is taken seriously by all employees and third parties acting on behalf of TSG. Responsibility for securing specific IT systems rests with the Head of IT, the Group Applications Director and the Service Delivery Director depending whether the systems are internal to TSG or are hosted on behalf of a customer.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The components of services are tracked through their lifetime Services are defined in conjunction with customer requirements at the point of initial engagement and as part of the onboarding process. During this definition of service, change management and service lifecycle management processes are designed around customer requirements and specific service needs. Changes are assessed for potential security impact. All service changes are evaluated by a technical resource with focus on Power BI
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Annual penetration tests carried out by a verified tester. We have an industry std Anti-Virus package deployed, utilise std tools such as threat management tools, anti ransomware etc. TSG also have a documented Disaster recovery policy. Patches are deployed weekly to end user devices/servers after been through internal testing. TSG have bespoke reporting and management software to assist in identifying potential threats.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: All devices (computer/laptop) have a monitoring agent on them which can identify potential issues and report back to our service desk. If an issue is identified we have an internal 4HR SLA to ensure remedial actions are carried asap, the seriousness of an incident will be assessed on discovery so that any priority issues can be responded to quickly. The internal SLA on a P1 is 30 minutes.
• Incident management type: Supplier-defined controls
• Incident management approach: TSG have a pre-defined incident process for common events. Users can report incidents via the Support desk. Incident reports are also provided via Support desk and/or Account management team. Benefits The benefits of a robust Incident Management process include: • Higher end user satisfaction through improved resolution time and quality of services. • Better performance against agreed service levels through higher service availability. • Higher efficiency and productivity for the customer due to fewer hours lost to interruptions to IT service. • Better alignment and collaboration between internal TSG departments.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  TSG are actively working to reduce their own Carbon output and evolving services and practices to support our customers on this journey as well.

Pricing

• Price: £7.50 to £3,766.70 a licence a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Trial provided via Microsoft

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kirsty.marsden@tsg.com. Tell them what format you need. It will help if you say what assistive technology you use.