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31G

CareCoPilot

Platform to automate manual and repetitive tasks, build low code digital business processes and create reports and analytics in a semi-automated way.

Features

  • workflow builder
  • Form builder
  • Theme builder
  • no-code service embeding
  • Data sync between different systems
  • Automation of repetitive tasks
  • batch and near real time reporting and visualisation
  • API access for integraton
  • Role based access control as service

Benefits

  • Cost saving
  • Decrease development time
  • Performance management using real time analytics
  • Real time Business process in action

Pricing

£1,500.00 to £2,000.00 a licence a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@31g.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 0 8 6 6 0 6 2 1 8 9 4 5 5 5

Contact

31G Hasib Aftab
Telephone: +442032900012
Email: info@31g.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Hybrid cloud
Service constraints
No known constraints other than planned maintenance from time to time for new releases etc.
System requirements
NA

User support

Email or online ticketing support
Email or online ticketing
Support response times
First response within 24 hours. we also can provide customised support plan based upon customers requirements.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Thorough Testing of web chat including following areas
1: Unit testing. Unit tests are very low level and close to the source of an application
2: Integration tests.
3: Functional tests.
4: End-to-end tests.
5: Acceptance testing.
6: Performance testing.
7: Smoke testing.
Onsite support
Yes, at extra cost
Support levels
Level 1 Customer support
Level 2 Administrative level support
Level 3 Technical support
Support available to third parties
Yes

Onboarding and offboarding

Getting started
1: user training, onsite, offsite and remote.
2: Technical documentation
3: Frequently asked questions
4: user guides
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Our app do not hold any customer data on the platform. it however holds Meta data about workflows's created using our app. This data could be requested to be either exported or deleted from our platform
End-of-contract process
Our contracts normally include a three months warranty period after fully deploying services. After that we agree with our customers to have a support contract in place to avoid any problems

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Dynamic layout to fit in any mobile screen. most of features for users are available. some of admin features are only accessible through the Web.
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
User has capability to create Workflows via a drag and drop feature which then create code free Apps to be built into any existing or new platform
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Thorough Testing of web chat including following areas
1: Unit testing. Unit tests are very low level and close to the source of an application
2: Integration tests.
3: Functional tests.
API
No
Customisation available
Yes
Description of customisation
1: Theme and brand setting for their own workflow
2: Create their own workflow
3: Embed created workflow's in their own application

Scaling

Independence of resources
Our platform is hosted on cloud with multiple availability zones and an auto scaling applied

Analytics

Service usage metrics
Yes
Metrics types
We provide a licence to use our platform for building low code apps and these are based on the usage of service. This will then sent to customers by way of some regular reports
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
Other data at rest protection approach
We follow public cloud provider encryption method for physical data and we do not store any data on physical devices outside of UK.
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Customer data could be exported from our platform by way of a request to us.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We work with the clients to develop SLA's and consequences for not meeting SLA's, as the product is hosted on the public cloud we cannot offer SLA's beyond the capability of cloud provider such as AWS, Azure.
Approach to resilience
Our platform is hosted in multiple regions and availability zones on public cloud with auto scalability enabled. This allow platform to become resilient.
Outage reporting
Email alerts and an internal dashboard deployed based on logs and metrics

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
We have a role based access control on the platform which allow users to be added in Groups and roles which have permissions to different areas of application
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • The Data Security and Protection Toolkit (DSPT)
  • NHS Assurance

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
TO be completed by Hasib

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Our platform has

Role-based access control.
Configuration change tracking.
Configuration versioning and labelling.
Side-by-side configuration comparison.
Automatic roll-back to versions.

Each Change is quality tested and formal approval is agreed with product owner.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We are part of NHS Cyber alerts https://digital.nhs.uk/cyber-alerts

We:
- Assess.
- Prioritize.
- Act.
- Reassess.
- Improve.

Patches are deployed within our agreed SLA
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Our cyber and IT team internally assessment for all threats and subscribe to national alerts and also local / internal threads.

We asses, plan and upgrade all issues within our agreed SLA .
Incident management type
Supplier-defined controls
Incident management approach
We have pre-defined process in place and also allow users to report issues via email and calls to us.

We use Zendesk as incident reporting tool, which also provides incident management functionality.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

digitalising manual process to support climate change by decreasing carbon foot print

Pricing

Price
£1,500.00 to £2,000.00 a licence a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Basic product features for one month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@31g.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.