IMC (UK) Learning

imc Express Content Authoring Solution

imc Express is an online cloud service for the collaborative creation of e-Learning, presentations, and documents without the need for technical, visual or didactical knowledge. Artificial Intelligence provides additional assistance and automation, with a focus on ease of use and high availability (anytime, from anywhere and available on all devices).

Features

• Template-driven - allows users to focus on the content
• Automatically generates audio from text for content narration
• Easily add single or multiple choice questions to boost interaction
• Store images and videos in a central media library
• Collaborate on projects to pool knowledge and ideas
• AI auto-tagging allows you to quickly find content
• Supports a range of industry standard output formats
• Implement multilingual projects quickly and effectively
• Analyse projects and automatically present content in the best form
• Only requires an internet connection and a web browser

Benefits

• Create learning anytime, anywhere, from all devices
• Allows anyone to create content, even without any didactical knowledge
• Intuitive, simple interface for quick adoption of the solution
• Automatically updates with new and improved features and tools
• Templates can be branded with corporate look and feel
• Collaboration tools allow for several users to work together
• Easy translation of content into 55 languages for users
• Templates ensure tight control over quality and consistency in design
• Content is automatically optimised for different devices
• Publish content directly with one click as a SCORM object

£6,750 to £20,250 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at russell.donders@im-c.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

708842310132293

Contact

Russell Donders
02080655215
russell.donders@im-c.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: All versions of imc Express include company-wide, unlimited access, with the version selected dictating the number of simultaneous users logins possible at any one time. The cloud service includes hosting, translation services, text to speech, video encoding and automatic generation of subtitles for videos, and the A.I. functions.
• System requirements:
  • Minimum: 5 Mbit/s per user internet connection
  • Recommended: 20-50 Mbit/s internet connection

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We provide 24x7 2nd and 3rd level online support and aim to respond to all tickets as soon as possible.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: The subscription cost includes access to 2nd and 3rd level support, accessible by phone or email. Customers are provided with a support email address, which is operated by a dedicated technical support engineer.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: There is online training provided along with the product, and there are tutorials available directly from within the tool. FAQ's
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: All the created content can be exported in various formats, along with media assets in the media library.
• End-of-contract process: The service is terminated with a prior notice, allowing for a period for customers to download/export any stored content. The subscription to the hosting service is then terminated and no longer accessible. The storage is then thoroughly overwritten to ensure no other users can access any content that has been created or stored in the platform,

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service is designed and optimised for desktop use, with the ability to upload content via the mobile browser view. All content created via the tool can be viewed on any device.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The interface has a very clear and consistent navigational structure throughout, providing a simple and intuitive tool. There has been a lot of focus to ensure the interface is simple as possible with only minimal training required for users. Due to the simplicity of the solution, this also means there is no need for administration.
• Accessibility standards: None or don’t know
• Description of accessibility: Developed to standard accessibliity guidelines.
• Accessibility testing: The service has undergone usability testing with a range of users with different accessiblity needs, including eye tracking to test for interaction with the user interface. The main focus has been on the output formats to ensure this is compliant and usable to the widest audience of users.
• API: No
• Customisation available: Yes
• Description of customisation: The design for the themes used for the templates that create the outputs can be customised to the customer branding to align to their own corporate look and feel.

Scaling

• Independence of resources: Our services are provided through a subscription on AWS, with every new customer provided with a new amount of additional resources for each contract.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides the measurement for the amount of storage that has been used from their storage allocation.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Never
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Export is supported via publishing content to scorm, word document, ebook, web/html
• Data export formats: Other
• Other data export formats:
  • SCORM (2004)
  • SCORM 1.2
  • Microsoft Word
  • EBook
  • HTML
• Data import formats: Other
• Other data import formats:
  • Microsoft Word
  • Various image
  • Various video

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99%
• Approach to resilience: We are using state-of-art Kubernetes micro services system architecture to ensure that there are many failovers and separation of services, so if one goes down, the whole service is not disrupted. Further information available upon request
• Outage reporting: Imc Support technicians will receive notification of an outage with the solution and respond as soon as possible. With hosting through the AWS Cloud, this is managed seamlessly by the Amazon service.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: All users require their own username and password to access the service. They will then have access only to their projects and any projects that have been shared with them to collaborate on. Projects can only be shared within the own customer instance, no external users.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DQS Holding GMBH
• ISO/IEC 27001 accreditation date: 15/12/2018
• What the ISO/IEC 27001 doesn’t cover: Information security in project management - Information security shall be addressed in project management, regardless of the type of the project. Projects as such are not done within the scope of the ISMS. Thus this control is not applicable.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Imc follows best industry practise for data privacy and information security, following the controls and guidance of the ISO 27001 certification

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have a dedicated QA department responsible for testing all releases with a formal QA process in place. We run automated tests and manual regression tests. The amount of regression testing is based on the type of release. In decreasing order: major, patch, hotfix. ; ; For each new release we run standard performance tests on the same hardware to ensure that no significant performance degradation was inadvertently introduced into the product.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: AWS perform security scans regularly to determine the probability and severity of an attack. Depending on the severity and size of the vulnerability, these are addressed in the next available patch release.; ; In addition, the solution is designed against the OWASP top 10 vulnerabilities to ensure the solution is aligned with the up-to-date industry guidelines.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Imc use the Amazon monitoring tools to ensure the customer environments are secure, with 24/7 monitoring, and the service will also provide alerts for any detected issues to our support personnel that are then responded to accordingly and communicated to you through the support desk.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents directly affecting the server system and environment are fully managed by Amazon and their incident management procedures. This includes notification to support staff for any issues affecting customer environments . imc have an internal security and incident management procedure, documenting all processes, classifications and resolutions for a reported incident.; ; We use a security incident ticketing process to raise any security incidents. After a security event has been reported. It is analysed in order to verify the occurrence and to take first immediate actions if necessary.; ; Reports are limited to the secuirity team to limit any further security risks.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  imc aim to protect and improve the environment through good management and by adopting best practice wherever possible. As a provider of learning and educational technologies, imc has a high impact on our customer’s environmental friendliness as e-learning: -saves the on paper and ink used to create documents for non-computer based training; -eliminates the impact of traveling since employees can access online training anywhere; -is used to teach workers how to be “green” at work. We have a number of goals within our environmental policy that we strive to constantly achieve. These are in place to improve and reduce our impact on the environment. For example: -All computers, laptops and monitors, lights and power outputs are turned off at the end of each day -Any paper that is used must be used on both sides before it is recycled -Using as many recycled materials as possible – including printer paper and office stationery items -We recycle all paper waste -All emails sent are followed by “Please consider the environment before printing this e-mail”. -We use “green” cleaning products imc doesn’t have many emissions, and employees are encouraged to use environmentally friendly modes of transport where possible. Travel emissions are reduced even further due to e-learning and virtual meetings, we also have a virtual video conference facility set up in our office, and use internet-based tools such as Teams whenever possible. We work online as much as we can, to reduce our environmental impact, conserving paper and ink. We work continuously to improve our environmental performance and regularly review our environmental policy to ensure we are up-to-date with current energy-saving procedures, and to make sure we adhere to best practice strategies regarding the environment within our offices.
• Covid-19 recovery:

  Covid-19 recovery

  As the rules and regulations around Covid-19 have eased, imc have followed a structured framework to support the return to offices. This has been alongside the formal introduction of a hybrid working model that allows employees to continue to work from home, but still come into the office to continue to build on the aspects of the working relationships with colleagues that can only be developed in person. In addition, we are now able to return to on-site customer meetings, held either at our London-based head offices', or at the customer site. Within the office itself, every measure has been taken to ensure the safety of the staff, with hand sanitiser available for everyone, a clean desk policy for all desks, desks kept at a safe distance apart, and masks for anyone that requires them. We continue to monitor the rules and regulations and update our operating procedures in accordance with these.
• Tackling economic inequality:

  Tackling economic inequality

  The majority of our positions require a university education or qualification, and as such, employee groups are paid higher to a market level for their skills and experience, and we are paying always higher than minimum legally required minimum wages for trainees, whilst never using any zero hour contracts.
• Equal opportunity:

  Equal opportunity

  imc is committed to providing services which embrace diversity and that promote equality of opportunity. As an employer, imc is committed to equality and valuing diversity within its workforce. Our goal is to ensure that these commitments, are embedded in our day-to-day working practices with all our customers, colleagues and partners. We provide equality of opportunity and will not tolerate discrimination on grounds of gender, gender identity, marital status, sexual orientation, race, colour, nationality, religion, age, disability, HIV positivity, working pattern, caring responsibilities, trade union activity or political beliefs – or any other grounds. We demonstrate our commitment by: -promoting equality of opportunity and diversity within the communities in which we work and with all our partners and workforce; -aiming to build a workforce which reflects our customer base, within the diverse communities in which we work, with the aim of having parity of representation across the workforce; -encouraging recruitment from groups currently under-represented in the department and their career progression once employed; -treating our customers, colleagues and partners fairly and with respect; -promoting an environment free from discrimination, bullying and harassment, and tackling behaviour which breaches this; -recognising and valuing the differences and individual contribution that people make; -providing support and encouragement to staff to develop their careers and increase their contributions to the organisation through the enhancement of their skills and abilities; -building in legislative requirements and best practices to all our service delivery and employee policies and procedures, and supporting these with appropriate training and guidance; and -every person working for the company has a personal responsibility for implementing and promoting these principles in their day-to-day dealings with everyone – including members of the public, other staff and employers and partners. Inappropriate behaviour is not acceptable.
• Wellbeing:

  Wellbeing

  imc take the health and wellbeing of their staff seriously, especially at a time such as the past couple of years. In order to keep our staff safe, all employees across the globe were able to work from home. To specifically address employee mental health during periods of remote working, the HR team produced supervisor training that would help make them aware, and guide their conversations with staff. The 9-tip guide, promoted by Gartner, better equips supervisors to connect, encourage and recognise staff contribution during such a difficult time. On an ongoing basis, imc delivers further initiatives to support general health and wellbeing. The annual run/walk event sets a target for each office to achieve as a team, whether staff are working remotely or in the office. In past years this has been an event such as ‘Run London’ and we’re looking forward to getting back to this when we can. imc as a global company also offers morning yoga classes to combat adverse side effects from a sedentary life. Staff are encouraged to join in, with no prior experience or props required for class. Focusing on breathing techniques and mobility, our staff comment about the calming after effect! imc is committed to providing every staff member with the opportunity to lead and balanced work/home life.

Pricing

• Price: £6,750 to £20,250 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Imc provides a full featured trial for a 2 week period. This can be extended upon request.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at russell.donders@im-c.com. Tell them what format you need. It will help if you say what assistive technology you use.