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COGNIZANT WORLDWIDE LIMITED

Cognizant Business Intelligence Support Services for Healthcare

The Business Intelligence (BI) Support Services provide both technical and analytic support to the users of a cloud based BI platform.

Features

  • Support users in self service business intelligence solutions
  • Prototype BI reports, dashboards and alerts
  • Maintain and upgrade business intelligence platforms
  • Investigate unexpected or erroneous BI outputs
  • Recommend solutions to issues resulting from poor data quality
  • UK working hours to full 24 by 7 support available
  • Proven solution for Patient diagnosis, Health-Insights & Medical AI Services
  • Capabilities include QlikView, QlikSense, Tableau, Microsoft BI, Cognos and more
  • Core-flexi fixed price models driven by SLA

Benefits

  • Drive user self service adoption through support
  • Ensure your business intelligence platform software is up to date
  • Data driven issues investigated quickly
  • SLA driven services
  • Govern and maintain the report and dashboard library
  • Monitor and report BI adoption
  • Retire unused business intelligence deliverables

Pricing

£415 to £1,550 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at inquiryPSandHealth@cognizant.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 0 8 8 6 6 6 7 5 6 0 8 4 2 5

Contact

COGNIZANT WORLDWIDE LIMITED Frank Mcdade
Telephone: +44 (0) 7711 588 127
Email: inquiryPSandHealth@cognizant.com

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
  • GBEST
  • CREST
  • Tigerscheme
  • Cyber Scheme
  • Other
Other security testing certifications
Certified Ethical Hacker (CEH)

Ongoing support

Ongoing support service
No

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Several levels of service can by purchased, the required response time dictates the support team size and therefore cost of the service.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
"The Service is SLA driven with key performance metrics around resolution time for tickets based on the ticket severity coupled with ticket volumes. Due to the nature of business intelligence support being highly involved with both the user and the underlying data we strongly recommend the support team is based on client premises. However we can suplement this with remote support from UK or off shore delivery centers.
We cost a support service based on the expected ticket volume, the hours covered and the required response times. These variables will enable us to identify a core team for support that can be flexed around critical business events if required. The fixed price for the core team will be derived from our SFIA rate card."

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
DNV Business Assurance
ISO/IEC 27001 accreditation date
02/07/2021
What the ISO/IEC 27001 doesn’t cover
Certain locations of Cognizant are not in scope of the certification
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
ISO 22301 – Business Continuity Management System

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

OUR SOCIAL VALUE COMMITMENT
We support and deliver across all identified areas of Social Value. We have provided the below as an example for Fighting Climate Change.
Our Social Value typically has two components:
1-Reducing the greenhouse gas emissions of clients’ in house software development/support teams.
2-Training technical teams in ways of working that reduce GHG emissions.
Below is dependent on the size/scope/length of the engagement:
ACTIONS WE WILL UNDERTAKE
• We typically start with a one-day workshop to 1) Define what sustainability is in terms of software development/support. 2) Agree what can be measured, monitored and improved. 3) Produce a comprehensive Social Value Plan outlining our actions.
• We use Cognizant's Carbon Footprint Calculator to measure and report on the IT team’s baseline emissions, using energy as a proxy. This data drives action planning and progress tracking.
• If appropriate, our specialists conduct in-depth assessments of existing services/ways of working and identify areas where environmental impacts can be reduced. This process aligns with the Greenhouse Gas Protocol Product Standard and ISO/IEC 21030 standards for software measurement. We will assess ideas such as 1) cloud migration (eg optimised scalability). 2) Cloud native design (eg microservices and containers). 3) Green software design (eg code that minimises resource usage)
• If appropriate, we host workshops to discuss findings and agree changes in ways-of-working.
SUSTAINABILITY PRINCIPLES
We typically run sprints to test changes and measure improvements. We agree ways to integrate these techniques into business as usual.
EMBEDDING THE PRINCIPLES
We train client’s staff in the new ways of working by a blend of joint working, training sessions, and an on-line Sustainability Guide which will cover best practices for sustainable design, development, and operations. We periodically meet with the client to encourage continuous improvement through a blend of refresh training and challenge.

Pricing

Price
£415 to £1,550 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at inquiryPSandHealth@cognizant.com. Tell them what format you need. It will help if you say what assistive technology you use.