CRAYON LIMITED

Cloud Migration

Crayons Cloud Migration service provides you with surety and confidence as you migrate existing workloads or deploy new workloads to the cloud of your choice.
Highly experienced consultants and engineers support your teams applying best practice methodologies, technology and frameworks to successfully deploy to the Cloud, and ensure successful operation.

Features

• Cloud cost calculation and optimization
• Cloud configuration mapping
• Custom forecasting and reporting
• Application discovery
• Application dependency mapping
• Application analysis and migration planning
• Migration Readiness Assessment
• Skills readiness Plan
• Workload Migrations

Benefits

• Migrate workloads to cloud with expert guidance and experience
• Implement best practice Cloud Operating Models
• Plan your migration with detailed understanding of operating costs
• Clear visibility into cloud costs related to various cloud solutions
• Infrastructure overview and application dependency including shadow IT detection
• Ongoing performance analyses for precise rightsizing and capacity planning
• Identify your best fit cloud vendor

£650 to £1,250 a person a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders.uk@crayon.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

709108004506076

Contact

Andy Cole
01494 418422
tenders.uk@crayon.com

Planning

• Planning service: Yes
• How the planning service works: The assessments and workshops that Crayon start each project with will provide the details required to understand motivations​, business outcomes​, business justifications and to prioritise each project. From this Crayon will align both organisations, build a skills readiness plan​ and deliver a cloud adoption plan which is signed off by the customer.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure
  • AWS

Training

• Training service provided: Yes
• How the training service works: Crayon has a combination of approaches to ensure the successful ongoing operation of cloud technologies post datacentre transformation. ; For administrators the migration delivery team will ensure that suitable training and hand over sessions are scheduled based on initial discovery around team skills and certification. ; For end users adopting services such as Microsoft 365 or Azure Virtual Desktop access is provided to Empower-iQ. Empower-iQ is an online learning and adoption platform made relevant to each employee based on how they work, the applications they use and organisational priorities. It delivers both bite sized how-to videos to live trainer led online courses. Individual learning paths are measurable by management and end users can see how they are doing compared to their colleagues to create competition. The key objective is to drive functionality usage and see better value for your investment.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Office365
  • Microsoft365
  • Microsoft Azure
  • Amazon Web Services

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Once the strategy has been defined and the plan approved, Crayon in partnership with the customer, would write the set up guide, execute the first landing zone and look at learnings to provide best practices. This is repeated until the migration is complete. This process would be the same whether migrating to the could or between clouds.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • AWS

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: In all of the projects Crayon undertake there is a QA testing phase, where applicable this will include performance testing.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Crayon Intelligent support provides a technical help-and-how-to service for Office 365/Azure/AWS/On premise Microsoft software and the ability for the customer to submit break/fix incidents for all cloud products and their on-premise Microsoft environments

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: End-user support:; P1 - Company wide problem - 15 minute response time; P2 - Multiple users affected - 45 minute response time; P3 - 1 user is affected - 2 hours response time; P4 - Any other request made - 5 days; ; Backend Support (IT-to-IT):; S1 - Critical - 1 working hour; S2 - High - 2 working hours; S3 - Medium - 4 working hours; S4 - Low - 8 working hours; Requests - 16 working hours; ; Each severity level has it's own response time from Crayon Management for escalation.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Crayon's Intelligent Support is bespoke to each customer which will produce tailored commercials on a case by case basis.; ; A Technical Account Manager and Cloud Support Engineer will be assigned to each customer.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: TÜV SÜD Management Service GmbH
• ISO/IEC 27001 accreditation date: 08/09/2023
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality

  Fighting climate change

  Cloud services often benefit from lower environmental impact due to economies of scale, modern operational practices and significant investment in clean energy solutions. Crayons Datacentre Transformation service will provide an opportunity for customers to significantly reduce their scope 1 carbon emissions by retiring on premise hardware in favour of these greener services

  Tackling economic inequality

  The provision of cloud services through Crayons Datacentre Transformation service supports the development of scalable and future proofed methods to modernise delivery of technical workloads and increased productivity through the use of Cloud native services which provide a significant increase in resilience, speed of deployment and automation capabilities over traditional on premise delivery approaches

Pricing

• Price: £650 to £1,250 a person a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders.uk@crayon.com. Tell them what format you need. It will help if you say what assistive technology you use.