Deloitte LLP

Higher Education Student Centric Transformation (Salesforce)

Deloitte provides services for Universities, Colleges, Learner and Careers Organisations using cloud platforms for enterprise applications. This includes CRM, portal and student record solutions transforming students experience with business benefit. We offer student experience research, design, planning, analysis, business design, architecture, configuration, integration, change, training, governance, release management and optimisation.

Features

• Student recruitment and admissions design and optimisation.
• Digital student engagement and self-service design (web, mobile, social).
• Reporting, Analytics, MI solutions, AI and support all salesforce products.
• Core capabilities for teaching and learning in Education Blueprint.
• Deloitte’s accelerator to enhance delivery of capabilities within higher education.
• Architecture definition, vendor assessment and master data strategy.
• Integration with learning management systems. Using: MuleSoft, Boomi, Informatica, etc.
• Quality assurance and test automation support.
• Data management includes data cleansing, transformation, backup, and migration.
• Student welfare and learning analytics integration.

Benefits

• Improved student experience, recruitment, and retention rate with Education Cloud.
• Improved student satisfaction and engagement including NSS scores.
• Integrated business/technical expertise from Gartner’s leader in CRM.
• Award-winning expertise from one of the UK’s largest Education practices.
• Alignment to CRM, case management and analytics business transformation.
• 360° view of students provides a single source of truth.
• Rapid deployment of MVP solutions using proven agile methods.
• Access to Deloitte’s “Tracker” tool for delivery management and governance.
• Increased regulatory compliance (HESA, OfS, CMM).
• Centralised information, reduced silos, enabling frequent and effective communication.

£450 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbidteam@deloitte.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

709205176188712

Contact

Donna Farrell
0207 303 0913
publicsectorbidteam@deloitte.co.uk

Planning

• Planning service: Yes
• How the planning service works: For higher education, we understand the importance of a tailored approach to meet the unique needs of students, faculty, and staff. Our standard approach involves a thorough discovery and design process, where we follow the Software Development Life Cycle (SDLC) to identify workflows, define and map services, and create process maps. We also identify skill-based, and business-rule driven workflows to ensure maximum efficiency.; ; Our approach also involves automating workflows to streamline processes and reduce manual effort. We build proof of concepts and configure workflows, refining and adding layers of complexity as needed. We also prioritize developing improved architecture and ensuring clear ownership to maintain a sustainable system.; ; We understand the importance of data quality and availability and ensure that our approach includes measures to guarantee this. We also provide ongoing support to ensure the system continues to meet the evolving needs of our institution.; ; Our approach also includes governance and contract management, as well as partnering with trusted vendors to ensure the success of our initiatives. That's why we've designed our approach to be scalable, ensuring that we can continue to meet the unique needs of our students, faculty, and staff as you expand.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: • Upskill buyer’s employees - with the help of the buyer’s Training Lead, Deloitte intends to leverage Salesforce's online learning platform, Trailhead, to train identified resources in the fundamentals and relevant facets of the Salesforce platform.; • Train the Trainer - solution-specific training is carried out by the Change Management Team via a ‘Train the Trainer’ strategy and controlled by the Change Lead. A plan is agreed in collaboration with buyer’s Release Manager and Product Owners, identifying a proportional set of candidates covering all relevant personas.; • Knowledge Transfer & Handover - Deloitte’s transition plan contains the following steps:; 1. Document programme objectives and define the internal buyer’s capabilities required to continue to sustainably achieve these outcomes post-transition.; 2. Run an early Skills & Knowledge Transfer workshop with buyer to confirm our understanding of their current state and requirements.; 3. Define the specific skills and knowledge required in the relevant buyer’s roles.; 4. Design a tailored training plan for each role to be transitioned.; 5. Review progress frequently and refine the approach based on feedback.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We understand the importance of seamless integration and migration of curriculum and online data for higher education institutions. We take a holistic approach, considering not only the choice and implementation of technology but the complete implementation lifecycle.; ; We determine the best approach for each system and function in question, whether it be integrating directly with Salesforce, integrating in a 'headless' state for user convenience, or replacing with an add-on.; ; We have dedicated Enterprise Integration and Migration practice, with certified experts in leading tools and extensive experience in extracting, transforming, and loading data from legacy and on-premise CRM environments to cloud-based CRM systems, including Salesforce Service Cloud.; ; Our service helps Universities and Colleges buy solutions in the cloud and move from existing services (either cloud or non-cloud) onto cloud solutions. ; We support buyers with: ; • Ensuring the overall solution design remains student centric ; • Selecting appropriate cloud products and modules to meet their business needs ; • Business migration planning (e.g. support models, user needs) ; • Data migration and integration planning (e.g. master data strategy, migration planning and execution) ; • Technical planning (e.g. solution architecture design and validation) ; • Security planning (e.g. data residency, information governance, security architecture, cyber threat vector analysis)
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our service helps buyers de-risk the delivery of high quality solutions with Salesforce.; This includes:; • Designing quality engineering solutions that meet the demands of both the programme and the application(s) under test.; • Embedding QA engineers into delivery teams to create a culture of quality, test early, manage risk continuously and reduce the cost of defect resolution.; • Implementing an automation-first approach, using either open-source or low-code tooling, to maximise the return on investment and expedite the time-to-live.; • Leading on and delivering all relevant test phases, including Sprint Testing, Non-Functional Testing, SIT/E2E testing, User Acceptance Testing, Operational Acceptance Testing, Data Testing and Regression Testing.; • Also support different phases of release like Alpha, Beta and Go-Live.; • Planning appropriate levels of specific non-functional testing to suit the application. This is inclusive of Security Testing, Performance Testing (load, soak, spike etc), compatibility testing and accessibility testing (to WCAG standards).; • Leveraging our library of frameworks, assets, and accelerators – for example pre-built test automation frameworks in a range of tools – to deliver quality at speed.; • Continuously providing high-quality reporting in appropriate forums to key stakeholders, creating transparency throughout testing.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: At Deloitte, we understand the importance of providing ongoing support for the services we build and implement.; ; We work with our buyers to determine the exact scope of support services needed, ensuring that we can meet their unique needs.; • Our support services can include first line support for users, as well as second or third line support as needed. ; • We also provide ticket tracking and resolution, ensuring that any issues are addressed in a timely and efficient manner. ; • Our commitment to continuous delivery of bug fixes and enhancements ensures that our services are always up-to-date and functioning at their best.; • We also monitor user feedback and maintain a backlog of enhancement and improvement needs, ensuring that we can continue to improve and evolve our services to meet the changing needs of our community.; • Our continuous improvement services address further needs, ensuring that our services remain relevant and effective over time.; • We are committed to providing comprehensive support services that meet the unique needs of our buyers, ensuring that they can continue to rely on our services for years to come.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: We can offer different support levels based on the service requirement. We would agree this with the client at the time of order. ; ; Cost may be in accordance with our rate card/pricing document.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Salesforce, Mulesoft, Tableau and Amazon Connect

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK Limited
• ISO/IEC 27001 accreditation date: 01/04/2022
• What the ISO/IEC 27001 doesn’t cover: The scope of the Information Security Management System is limited to the scope of Deloitte LLP and its subsidiaries in the UK, Gibraltar, Switzerland and Liechtenstein.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Deloitte is committed to delivering effective stewardship of the natural environment both with our clients and within communities. We do this through our methodologies, how we run projects, how we work in partnership with our Social Value Delivery Partners and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the Social Value Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting. ; Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of commitments.; We have infrastructure in place to deliver against this theme. Our Social Value Team manages our ecosystem of Social Value Delivery Partners, and shapes our commitments for delivering additional environmental benefits and influencing environmental improvement and protection. This is done in collaboration with our WorldClimate team, Responsible Business team and Net Zero Transformation, Strategy and Innovation Team.; Our WorldClimate strategy focuses on four objectives where we can make the biggest impact: achieving Net Zero by 2030: Operating Green; empowering individuals through education and sustainability challenges/tools; and engaging ecosystems by collaborating with our clients, alliance partners, NGOs, industry groups, suppliers, and others to address climate change at a systems and operations level.; Our engagement teams can undertake volunteering activities with our climate related Social Value Delivery Partners as social value commitments, contributing to habitat creation and increasing biodiversity (e.g. WWT, WDC). We also have partnerships where we can co-design commitments around green skills, green jobs and carbon literacy.

  Covid-19 recovery

  Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting. ; Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of SV commitments.; Our dedicated SV Team provides the bidding and governance infrastructure to deliver against all 5 themes. The team manages our ecosystem of SV delivery partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes are met. ; Via our social impact strategy, 5 Million Futures (5MF), we also have access to a broad range of societal partners across 24 geographies in the UK, 16 nationwide partnerships and 34 partnerships with schools. The priority areas within our strategy are digital skills, education and employability, with inclusion at their core. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. We have also co-developed a range of products and services with our 30+ Social Value Delivery Partners, enabling us to deliver a range of activities specific to an engagement.

  Tackling economic inequality

  Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting. ; Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of SV commitments.; Our dedicated SV Team provides the bidding and governance infrastructure to deliver against all 5 themes. The team manages our ecosystem of SV delivery partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes are met. ; Via our social impact strategy, 5 Million Futures (5MF), we also have access to a broad range of societal partners across 24 geographies in the UK, 16 nationwide partnerships and 34 partnerships with schools. The priority areas within our strategy are digital skills, education and employability, with inclusion at their core. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. We have also co-developed a range of products and services with our 30+ Social Value Delivery Partners, enabling us to deliver a range of activities specific to an engagement.

  Equal opportunity

  Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting. ; Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of SV commitments.; Our dedicated SV Team provides the bidding and governance infrastructure to deliver against all 5 themes. The team manages our ecosystem of SV delivery partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes are met. ; Via our social impact strategy, 5 Million Futures (5MF), we also have access to a broad range of societal partners across 24 geographies in the UK, 16 nationwide partnerships and 34 partnerships with schools. The priority areas within our strategy are digital skills, education and employability, with inclusion at their core. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. We have also co-developed a range of products and services with our 30+ Social Value Delivery Partners, enabling us to deliver a range of activities specific to an engagement.

  Wellbeing

  Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with the wellbeing theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/ communities we are targeting. ; Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to an engagement to agree KPIs and oversee progress and delivery of SV commitments.; Our dedicated Social Value Team provides the bidding and governance infrastructure to support engagement teams. The team manages our ecosystem of Social Value Delivery Partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes of improving the health and wellbeing within the contract workforce and community cohesion are met. ; We have an extensive programme of wellbeing initiatives, tools and events to support our contract workforce. Our Future of Wellbeing team also specialises in wellbeing impact measurement, strategy, and culture, and can work with clients on improving these areas in their organisation. Their methodology is informed by best practice from around the world (e.g. CIPD, COMB-model of behaviour change, World Happiness Report, BSI ISO 45003, Thriving at work standards Stevenson/Farmer, City Mental Health Alliance).

Pricing

• Price: £450 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbidteam@deloitte.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.