Bliksund AS

Bliksund GRID

Bliksund GRID is a cloud-based Operations Management solution for emergency & healthcare services, including the Ambulance Services & Fire and Rescue Services. GRID provides a holistic overview of resources, equipment and processes, giving management and employees digital control, flow and insight - both in everyday work and acute situations.

Features

• Complete Operational Management System for emergency services’ management
• Digital tool supporting emergency professionals’ operational workday & processes
• Tailored to the needs of Ambulance and Fire&Rescue Services
• Holistic overview of resources, equipment and processes
• Offline support for access to clinical guidelines
• Providing data and insight for daily operations and regular reporting
• Enabling 24/7/365 seamless communication with distributed teams
• Available on all devices; web-browser, tablet & app (iOS/Android)

Benefits

• Intuitive, easy-to-use; designed by and for emergency service professionals
• Digitalises traditional paper-based processes and automates manual processes
• Cost-saving, replacing several systems by one complete suite
• Time-saving, improves efficiency of operational staff & management reporting
• Highly configurable; content & features defined by customer
• Providing insight, analytics for reporting, planning and evaluating operations
• Quality assurance and management – ensuring standards are always met
• Incident reporting and management – ensuring compliance with procedures
• Competence/course overview – ensuring personnel is always trained & qualified
• Providing insight – analyse spending and maintenance levels on vehicles/equipment

£5,000 to £450,000 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at martin.kasseth@bliksund.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

709253501987176

Contact

Martin Kasseth
004794289460
martin.kasseth@bliksund.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: N/A
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within the same business day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We offer standard support during our support hours. Support is available through online portal, email or phone. Support is available on business days between 09.00-17.00 (excl. bank holidays). Extended support packages, including technical account manager or cloud support engineer, can be agreed on a customer-by-customer basis
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our dedicated Customer Success team guides new customers and superusers throughout the entire onboarding process. This includes training of superusers and configuration of the solution. Our GRID solution is highly dynamic and configurable, meaning that it will be set up in a way that the Customer see fit to their organizational needs. The onboarding process is smooth and ensures that all superusers receive sufficient training, and that the solution is configured correctly from the outset.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: We support extraction of data to PDF and Excel spreadsheets
• End-of-contract process: No extra costs related to the termination of a contract. Customer can freely export the data they want to keep. Bliksund deletes all customer data according to UK GDPR standards upon termination of a contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Essentially, it is the same software, but:; - Mobile application has offline support (for e.g. access to clinical guidelines); - Mobile application supports push notifications
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Zendesk (WCAG 2.1 AA)
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: API on certain components of the solution to extract data from the solution.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: All modules are fully configurable by the administrators of the system.; ; E.g.:; 1) Defining competency levels and courses based on your organisation's needs.2) Setting up dynamic check-lists based on your station's needs. 3) Defining roles and responsibilities, as well as workflows and procedures.; ; Configurations are done through the administrator view in the solution.

Scaling

• Independence of resources: The service is provided through Amazon Web Services (AWS), we monitor the demand and scale the capacity if necessary. This process works seamlessly, meaning that users won't be affected by the demand other users placing on the service.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users can freely export data from the system, either as PDF or Excel spreadsheets.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • .xlsx
• Data import formats:
  • CSV
  • Other
• Other data import formats: .xlsx

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee an uptime for 99%. We have normally two planned maintenance periode pr. year. These are normally on 2h.
• Approach to resilience: Available on request
• Outage reporting: Email alerts for outage reporting

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Only authorised personnel from trusted locations have access to management interface and support channels.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Ongoing process to certify according to ISO/IEC 27001. Expected to be finalised within end of year 2023.
• Information security policies and processes: Bliksund is fully compliant with the Norwegian healthcare legislation, and is following the “Code of conduct for information security and data protection in the healthcare and care services sector” (published by Norwegian Directorate of eHealth). This also includes GDPR (Regulation (EU) 2016/679), which is incorporated into the Norwegian Law through the Personal Data Act of 2018.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The process has 4 major steps:; - Identify the need; - Investigate the need; - Plan the change; - Implement the change; ; Configuration and changes are tracked in version control and verified in testing environments.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Continuously scan for known vulnerabilities in our own code, and on third party libraries.; Run external vulnerabilities scan. ; Patches are deployed within 5 minutes when needed.; Our security analysts continuously monitors and check for potential threats.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We monitor and keep logs using different tools, and we collect and analyse our data to give us the ability to detect and respond to potential security events.; If we find a threat we respond immediately.
• Incident management type: Supplier-defined controls
• Incident management approach: The product has an incident management tool for creating incident reports.; Users can report incidents through our support channels.; Incident reports can be provided on request.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks:
  • Further public sector network integrations developed on request
  • E.g. connected to National Vehicle Authority in Norway today

Social Value

• Wellbeing:

  Wellbeing

  Bliksund’s mission is to help those who help. Since 2010 we have been innovating for and with the professionals in the field by enabling the digital transformation of mission critical emergency services. We provide emergency workers with digital tools that allow them to focus on what really matters – saving lives. As the nationwide provider of operations management solutions and ePCR to the Norwegian Regional Healthcare Authroities, our driving force has always been supporting society through digital tools tailormade for the needs of the emergency services to provide increased proactivity, efficiency, and most importantly - improved quality of care.

Pricing

• Price: £5,000 to £450,000 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full access to a demo version of our GRID service for a limited time period. The time period can be discussed on a case-by-case basis.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at martin.kasseth@bliksund.com. Tell them what format you need. It will help if you say what assistive technology you use.