Bliksund AS

Bliksund GRID

Bliksund GRID is a cloud-based Operations Management solution for emergency & healthcare services, including the Ambulance Services & Fire and Rescue Services. GRID provides a holistic overview of resources, equipment and processes, giving management and employees digital control, flow and insight - both in everyday work and acute situations.


  • Complete Operational Management System for emergency services’ management
  • Digital tool supporting emergency professionals’ operational workday & processes
  • Tailored to the needs of Ambulance and Fire&Rescue Services
  • Holistic overview of resources, equipment and processes
  • Offline support for access to clinical guidelines
  • Providing data and insight for daily operations and regular reporting
  • Enabling 24/7/365 seamless communication with distributed teams
  • Available on all devices; web-browser, tablet & app (iOS/Android)


  • Intuitive, easy-to-use; designed by and for emergency service professionals
  • Digitalises traditional paper-based processes and automates manual processes
  • Cost-saving, replacing several systems by one complete suite
  • Time-saving, improves efficiency of operational staff & management reporting
  • Highly configurable; content & features defined by customer
  • Providing insight, analytics for reporting, planning and evaluating operations
  • Quality assurance and management – ensuring standards are always met
  • Incident reporting and management – ensuring compliance with procedures
  • Competence/course overview – ensuring personnel is always trained & qualified
  • Providing insight – analyse spending and maintenance levels on vehicles/equipment


£5,000 to £450,000 a licence a year

  • Education pricing available
  • Free trial available

Service documents

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G-Cloud 13

Service ID

7 0 9 2 5 3 5 0 1 9 8 7 1 7 6


Bliksund AS Martin Kasseth
Telephone: 004794289460

Service scope

Software add-on or extension
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
System requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within the same business day.
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
We offer standard support during our support hours. Support is available through online portal, email or phone. Support is available on business days between 09.00-17.00 (excl. bank holidays). Extended support packages, including technical account manager or cloud support engineer, can be agreed on a customer-by-customer basis
Support available to third parties

Onboarding and offboarding

Getting started
Our dedicated Customer Success team guides new customers and superusers throughout the entire onboarding process. This includes training of superusers and configuration of the solution. Our GRID solution is highly dynamic and configurable, meaning that it will be set up in a way that the Customer see fit to their organizational needs. The onboarding process is smooth and ensures that all superusers receive sufficient training, and that the solution is configured correctly from the outset.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
We support extraction of data to PDF and Excel spreadsheets
End-of-contract process
No extra costs related to the termination of a contract. Customer can freely export the data they want to keep. Bliksund deletes all customer data according to UK GDPR standards upon termination of a contract.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Essentially, it is the same software, but:
- Mobile application has offline support (for e.g. access to clinical guidelines)
- Mobile application supports push notifications
Service interface
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Zendesk (WCAG 2.1 AA)
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
What users can and can't do using the API
API on certain components of the solution to extract data from the solution.
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
All modules are fully configurable by the administrators of the system.

1) Defining competency levels and courses based on your organisation's needs.2) Setting up dynamic check-lists based on your station's needs. 3) Defining roles and responsibilities, as well as workflows and procedures.

Configurations are done through the administrator view in the solution.


Independence of resources
The service is provided through Amazon Web Services (AWS), we monitor the demand and scale the capacity if necessary. This process works seamlessly, meaning that users won't be affected by the demand other users placing on the service.


Service usage metrics


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Users can freely export data from the system, either as PDF or Excel spreadsheets.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • .xlsx
Data import formats
  • CSV
  • Other
Other data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We guarantee an uptime for 99%. We have normally two planned maintenance periode pr. year. These are normally on 2h.
Approach to resilience
Available on request
Outage reporting
Email alerts for outage reporting

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Only authorised personnel from trusted locations have access to management interface and support channels.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
Ongoing process to certify according to ISO/IEC 27001. Expected to be finalised within end of year 2023.
Information security policies and processes
Bliksund is fully compliant with the Norwegian healthcare legislation, and is following the “Code of conduct for information security and data protection in the healthcare and care services sector” (published by Norwegian Directorate of eHealth). This also includes GDPR (Regulation (EU) 2016/679), which is incorporated into the Norwegian Law through the Personal Data Act of 2018.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The process has 4 major steps:
- Identify the need
- Investigate the need
- Plan the change
- Implement the change

Configuration and changes are tracked in version control and verified in testing environments.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Continuously scan for known vulnerabilities in our own code, and on third party libraries.
Run external vulnerabilities scan.
Patches are deployed within 5 minutes when needed.
Our security analysts continuously monitors and check for potential threats.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We monitor and keep logs using different tools, and we collect and analyse our data to give us the ability to detect and respond to potential security events.
If we find a threat we respond immediately.
Incident management type
Supplier-defined controls
Incident management approach
The product has an incident management tool for creating incident reports.
Users can report incidents through our support channels.
Incident reports can be provided on request.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Connected networks
Other public sector networks
  • Further public sector network integrations developed on request
  • E.g. connected to National Vehicle Authority in Norway today

Social Value



Bliksund’s mission is to help those who help. Since 2010 we have been innovating for and with the professionals in the field by enabling the digital transformation of mission critical emergency services. We provide emergency workers with digital tools that allow them to focus on what really matters – saving lives. As the nationwide provider of operations management solutions and ePCR to the Norwegian Regional Healthcare Authroities, our driving force has always been supporting society through digital tools tailormade for the needs of the emergency services to provide increased proactivity, efficiency, and most importantly - improved quality of care.


£5,000 to £450,000 a licence a year
Discount for educational organisations
Free trial available
Description of free trial
Full access to a demo version of our GRID service for a limited time period. The time period can be discussed on a case-by-case basis.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.