BLUCANDO LIMITED

Blucando Remote IT support

Blucando provides outcome based remote managed IT support services providing scalable, available, effective and efficient services encompassing Network connectivity, Voip solutions, and a range cyber security solutions, including cloud backup for Microsoft 365 applications. We focus on Value for Money and Total Cost of Ownership as a service.

Features

• Unlimited IT Helpdesk (M-F, 8-6)
• Device Management
• Active OS Patching
• Security and backup monitoring
• supplier management support
• IT Strategy Reviews
• IT Audit (Risks and Issues)
• Disaster Recovery planning
• On-Site Support
• IT Project management and delivery

Benefits

• Fixed fee pricing
• 30 day rolling contract
• Guaranteed service level agreements
• Speak with technical experts (Microsoft certified)
• Advanced Remote tools, software and monitoring to maintain operations
• Account mangement for support requirements
• 3rd party Supplier manager
• Dedicated Hardware and delivery management
• Advisory services to support IT road map planning
• End user hand over and training after solution deployment

£40 a user a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Stuart.Elsdon@Blucando.it. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

709380019680486

Contact

Stuart Elsdon
0333 123 3007
Stuart.Elsdon@Blucando.it

Planning

• Planning service: Yes
• How the planning service works: Planning is the key to the successful migration to any cloud service or adoption of cloud software. All of our products and services include a tried-and-tested project management approach with best-practise governance, agreed timescales, task allocation, and quality controls.; ; The initial focus helps you to understand exactly what you have / where you are at present, the benefits of migrating to the cloud, the journey in-between, and also what happens after the implementation.; ; Security is at the heart of everything we do and you can take comfort that our team will keep & maintain your information secure at every stage of the process.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft 365
  • Google
  • Locally Hosted Services to Cloud Migrations

Training

• Training service provided: Yes
• How the training service works: We provide administrator, champion, and end-user training appropriate to the cloud product or service we deliver. We ensure any new deployment of services is accompanied by knowledge transfer ensuring and assuring that users are confident in their use and support, configuration and options.; ; Training can take many forms and we provide a range of training options and materials to support the delivery of the solution
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft 365
  • Google

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Blucando's 10 years of providing IT’ support has provided fully managed technology projects. We’ll help you find, test, design and implement the cloud service or migration that suits your business needs and continue then to maintain and support it.; ; As a Microsoft Siver Partner, you can trust us to guide you on through the digital transformation journey, using Microsoft cloud products and hardware from Dell and Lenovo.; ; Our Professional Services team will work with you to successfully deliver any projects, whether they be migrations, on-boarding to a managed service, or a one-off delivery. They ensure that each project is delivered on time, within budget, and exceeds your expectations. ; ; We focus on the outcome ensuring an effective solution that is efficiently managed to ensure Value for Money and reducing the overall costs of transitioning to a new Target Operating Model.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft 365
  • Google
  • Locally Hosted Services to Cloud Migrations

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We have a Service Level Agreement in place, with in-depth reporting and analysis. We also track user experience through automated surveys. We make use of Microsoft Co-Pilot to automate and manage completeness of our our services.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Pen testing
  • Cyber Security end-user training (Usecure)
• Certified security testers: Yes
• Security testing certifications:
  • Cyber Scheme
  • Other
• Other security testing certifications: Microsoft certified (various)

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We pride ourselves on being able to pvovide the majority of our support via in-house resources. Occassionaly our support to clients builds on products and services provided by leading cloud and cybersecurity service providers such as Microsoft. Hosting therefore occurs on their platforms, but is fully supported through Blucando. We provide all the preparatory work for cyber-security accrediations and then use a leading independant certification authority to confirm and issue the compliance certificates.

Service scope

• Service constraints: There are no known constraints

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We have four support levels, each relating to a respective response time SLA during normal business hours:; [Level 1: 5-6 hours]; [Level 2: 3-4 hours]; [Level 3: 2-3 hours]; [Standard service request: Next business day].; Support outside standard business hours is available for an additional fee, right up to 24x7x365; ; Please note our standard services are available 08:00 to 18:00 Monday to Friday
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: We continue to develop our sevices providing enhanced features and benefits as part of our internal support technology roadmap - the level to which we provide these services is ongoing and would need to be checked with us in advance. Our capability is continuously evolving.
• Support levels: We have four support levels, each relating to a respective response time SLA during normal business hours:; [Level 1: 5-6 hours]; [Level 2: 3-4 hours]; [Level 3: 2-3 hours]; [Standard service request: Next business day].; Support costs, if applicable, are include in the Service Definition / Pricing documents for each product or service we provide.; Support outside standard business hours is available for an additional fee, right up to 24x7x365.; ; Please note our standard services are available 08:00 to 18:00 Monday to Friday

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft and Eset

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our service provision will prioritize renewable energy sources, reduce carbon emissions, promote sustainable practices, and innovate eco-friendly solutions. We recognise the importance of sustainability and reducing our carbon footprint. Whilst we are not classified as an organisation requird to submit a Carbon Reduction Plan, we have proactively produced an assessment of our footprint and we continue to modernise our fleet and services as they are retired to more ec-friendly and climate sensitive services in order to support the Governments overall targets of Carbon Neutrality by 2050. We aim to be Carbon Neutral by 2030.

  Covid-19 recovery

  Our service provision will support Covid-19 recovery by ensuring safety protocols, facilitating remote work, enabling contactless transactions, promoting health awareness, and fostering community resilience

  Tackling economic inequality

  Our service provision aims to tackle economic inequality by providing accessible options through T-Level apprenticeships, enhancing financial literacy, fostering job opportunities, bolstering small businesses, and championing equitable wages and policies.

  Equal opportunity

  We believe in providing equal opportunities for everyone. We have employed a number of people with various disabilities and will continue to do so. Our offices including recent new offices, are designed and equipped to accommodate their requirements so they can integrate effortlessly into the workplace. We provide ICT training opportunities to people with disabilities in our local community. We will support them on their training journey and include practical work experience within our business as part of their studies. After the successful completion of the training courses, Blucando aims to integrate these individuals into the business by providing them with employment opportunities. We provide training opportunities and bursaries to people with disabilities and support them where needed, as well as providing them with employment opportunities where possible.; Our recruitment policy ensures that preference is given to disadvantaged or previously disadvantaged individuals. Paygrades are implemented to ensure that all employees are treated equally and remunerated based on skill, qualifications and years of experience. A percentage of our net profit is spent on skills development for individuals that are disadvantaged and come from backgrounds where they face numerous obstacles in their daily lives. After the successful completion of their studies, We aim to integrate these individuals into the workplace.; Our performance management system is designed with the aim to be supportive, inclusive and upskill our employees to ensure they achieve their career goals. Monthly check-in discussions help to identify and support an employee's aspirations. Using this information, the business is able to provide additional study assistance, coaching, and mentorship opportunities.

  Wellbeing

  Our service provision will enhance wellbeing through mental health support, promoting work-life balance, facilitating access to healthcare, encouraging healthy lifestyles, fostering social connections, and prioritizing user satisfaction and safety

Pricing

• Price: £40 a user a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Stuart.Elsdon@Blucando.it. Tell them what format you need. It will help if you say what assistive technology you use.