Commerce Decisions Limited
AWARD specialist services
The service is centred on the delivery of expert evaluation, review and decision making processes via the AWARD service, in a procurement context. Services include facilitated criteria development (SCD: Structured Criteria Development), Value for Money (VfM), weighting workshops, procurement best practice, evaluation strategy and planning, bidder debriefings, AWARD training.
Features
- AWARD training
- Structured Criteria Development (SCD)
- Procurement best practice and thought-leadership
- Onsite/remote dedicated support to major/high risk/strategic projects/programmes
- Value for Money approaches including our innovative proven RVfM methodology
- Requirements capture
- Support for project/organisational implementation of AWARD and rollout
- Weighting workshops
- Sensitivity analysis
- Negotiation support
Benefits
- Make the right procurement decision, first time, every time
- Make best use of AWARD on procurement projects
- Conduct a robust, auditable and efficient supplier selection
- Run a multi-stage procurement in an effective and efficient way
- Avoid risk of bidder challenge
- Conduct effective post-contract supplier monitoring
- Meet EU remedies directive and other public procurement regulations
- Ensure the best value for money decisions
- Ensure confident procurement decisions are made
- Reduce risk associated with procurement decision-making
Pricing
£1,319 to £4,395 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sbevan-talbot@commercedecisions.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
7 0 9 5 3 5 4 0 6 3 4 4 2 9 3
Contact
Commerce Decisions Limited
Samantha Bevan-Talbot
Telephone: 01235 431100
Email: sbevan-talbot@commercedecisions.com
Planning
- Planning service
- No
Training
- Training service provided
- Yes
- How the training service works
- Training in how to effectively run and manage a procurement project and evaluate using the AWARD strategic eEvalaution service, supported by associated best practice procurement processes.
- Training is tied to specific services
- Yes
- Services the training service works with
- AWARD strategic evaluation service
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
-
The AWARD strategic eEvaluation service is supported by:
Telephone/email helpdesk support
ExpertAssist (enhanced telephone support)
Learning Management System
Training
Bespoke support
Service scope
- Service constraints
-
Support is available 0900 to 1700 Monday to Friday excluding UK bank holidays. Reduced service as notified during Christmas to New Year period.
Additional hours by arrangement.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
The AWARD Helpdesk operates between 09:00 to 17:00, Monday to Friday excluding UK public holidays (reduced service between Christmas and New Year). During these hours, email queries will typically be responded to within 4 hours, but usually within one hour.
Support emails received outside these hours will be responded to when the Helpdesk is back online as above. - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
0900 to 1700 Monday to Friday excluding UK bank holidays. Reduced service as notified during Christmas to New Year period.
Email ticketing is our baseline level of Helpdesk support.
Phone support is available as part of our ExpertAssist enhanced helpdesk service. Issues are generally resolved immediately, or within a 4-hour period. Any issue not resolvable by the Helpdesk is escalated internally.
Telephone, email, LMS and ExpertAssist are included in the AWARD licence fees as indicated in the service price list - some are at additional cost.
AWARD and/or best practice procurement support are available at extra cost - see price list
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 05/03/2023
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
- DART
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Equal opportunity
- Wellbeing
Fighting climate change
Commerce Decisions is passionate about protecting the environment, as evidenced by our policies and our action towards our Net Zero targets. As a provider of SaaS and expert professional services, our environmental impact is focussed on that of our employees, customers, suppliers as well as our impact in towards community sustainability.
Our highlights include:
Providing remote working and hybrid working options for all employees. Where travel is required, it is assessed on the most efficient method per scenario, including car sharing, electric vehicles, and public transport.
Our suppliers for digital services meet our requirements for sustainable cloud computing. We work at contracting stage to understand that our digital suppliers have their own Carbon Reduction Plan, to align to Net Zero goals through our supply chain.
Commerce Decisions regularly provides sustainability updates and guidance to our employees through various initiatives and channels. Within our community, we promote employee volunteer days to improve local sustainability through initiatives.
Our customers are encouraged to consider sustainability and Net Zero goals through their own procurement activities and are supported by this with our AWARD® Software-as-a-Service and our expert professional services.
As we engage in the call-off for our services, we will ensure that we are aligned to our approach to fighting climate change, and we will proactively work with the buyer to define agreed Social Value deliverables and metrics as part of the engagement.Equal opportunity
At Commerce Decisions our number one value is “Respect of the Individual”, we are committed to a culture of belonging where everyone’s value is respected and realised. This extends to how we find and engage with new talent, our teams, customers, suppliers and members our wider community.
Our Diversity, Equity and Inclusion journey focuses on continual engagement across our teams through a variety of channels. Emphasis has been placed on learning, to ensure we are aware of important aspects such as biases, privileges, psychological and physical safety and active listening. We regularly request feedback from our teams in three key areas: comfort of being able to voice opinions, comfort in being able to bring their whole self to work and being encouraged to try new things in the spirit of continuous improvement. Our teams will meet to discuss and share their experiences and are encouraged to feedback areas which require action.
We place an emphasis on our team owning our DEI journey, and within this we challenge ourselves towards making meaningful improvements in terms of how we hire, develop and coach our employees, and in how we collaborate with our customers, all towards growing our culture of belonging.
Our hiring networks includes the use of degree apprenticeships and coding boot camps, as well as using specialists to help ensure DEI, including accessibility, is considered across our hiring process.
Our organisational policies and procedures are designed to promote equal opportunity and provide protection of all members.
As we engage in the call-off for our services, we will ensure that we are aligned in our approach to equal opportunity, we will work with the buyer to define Social Value deliverables and reporting metrics as part of the engagement.Wellbeing
At Commerce Decisions, we promote wellness across our teams, we are acutely aware of pressures in our modern-day society.
To help understand and address pressures, our leadership team undertake a Workplace Mental Health Leadership Certificate program, and members of our team are trained in Mental Health First Aid. We provide confidential benefits to our employees, enabling them to directly seek professional support anonymously. Our employees also have access to volunteer days, to help share and support Wellness initiatives in our local communities.
Our Wellness engagement is driven by the Commerce Decisions Wellbeing Team, which contains representatives from across all areas of the business including leadership. The Wellness Team drives a consistent message through various channels, including at regularly All Hands Meetings. The goal of the team is to bring a friendly and trusted approach, helping all our team to feel part of a culture of belonging.
As we engage in the call-off for our services, we will ensure that we are aligned in our approach to equal opportunity, we will work with the buyer to define Social Value deliverables and reporting metrics as part of the engagement.
Pricing
- Price
- £1,319 to £4,395 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sbevan-talbot@commercedecisions.com.
Tell them what format you need. It will help if you say what assistive technology you use.