HITACHI DIGITAL SERVICES UK LIMITED

Oracle ERP

Hitachi's Oracle Innovation Practice leverages 22 years of experience and 2,000+ implementations, with 160+ successful Oracle Cloud deployments across various domains. They possess deep knowledge, co-development investments in Oracle products, and regularly engage and receive requests from hundreds of customer executives for their engagements and implementations.

Features

• Finance (Real time embedded analytics)
• Best practice system processes
• Automate AP, AR, Reporting process
• Automated controls & AI risk detection
• Improved business partnering Intelligent AP to capture discounts ).

Benefits

• One click approvals HR dashboarding & analytics AI enabled recruiting
• HR - Self service HR Automated workflow & notification
• Inventory right sizing Intelligent shipping / fulfilment Improved supplier management.
• Single view of stock
• Supply Chain -AI driven predictive forecasting Intelligent plan capabilities

£135 to £1,535 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ian.blond@hitachids.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

709820478616104

Contact

Ian Blond
07707585971
ian.blond@hitachids.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: HR, Supply Chain, Finance and Technology ERP solutions
• Cloud deployment model: Hybrid cloud
• Service constraints: No
• System requirements: You need to buy Oracle SaaS Licences

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: 9 to 5 (UK time), Monday to Friday. Weekend responses can be discussed at buyers request and cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: We provide all levels of support consultant from Graduates, Consultants, Snr Consultants, Managers, Snr Managers, Directors, Vice President. We also cover client engagement, pre-sales and sales roles if required.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Hitachi's Training Approach ERP program focuses on comprehensive guidance, coaching, and knowledge transfer to ensure the team's success. It includes guidance on best practices, ongoing coaching, and Super User Training, which consists of module-based presentations and tailored training sessions. Hitachi aims to empower teams to confidently utilize the ERP system and maximize its benefits. ; For End User Training, Hitachi partners with specialist, known for delivering high-quality Oracle training solutions across Europe. Training will be tailored to different user groups, with key users receiving instructor-led training, supplemented by training manuals and exercise workbooks. Training delivery stages include familiarization, conceptualization, competence building, and measurement.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Vendors offer a process for this and it varies depending on the type of data to extract
• End-of-contract process: This would need to be negotiated with the vendor.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service has been tailored to ensure that there is a seamless transition from Mobile to desktop.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Oracle provides both native integration services and Integration Platform services. All services are accessed via a Wen Interface.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Available on request
• API: Yes
• What users can and can't do using the API: Oracle provides hundreds of API, integration services and Platform integration services. The vendor provides full documentation on these services.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: With ERP SaaS you don't want to customise the service but rather leave as a standard system of record. Where a business case exists you can customise PaaS and IaaS platforms to drive revenue channels.

Scaling

• Independence of resources: SaaS sizing is managed by the vendor.

Analytics

• Service usage metrics: Yes
• Metrics types: Vendor provides and manages service metrics.
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: ORACLE

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Vendor provides and manages data at rest.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: This would need to be negotiated with the vendor.
• Data export formats: Other
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Available upon request.
• Data protection within supplier network: Other
• Other protection within supplier network: Available upon request

Availability and resilience

• Guaranteed availability: Vendor provides all SLA's.
• Approach to resilience: Vendor provides the whole service.
• Outage reporting: Outages will be communicated and managed by the vendor.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Vendor provides and manages access restrictions.
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: To be discussed with Buyer.

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 14/04/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We are compliant to ISO27001, Data Security Protection Toolkit (DSPT) and GDPR. We have a defined reporting structure which we will share on request.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Vendor provides and manages all system lifecycle changes.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Vendor provides and manages vulnerability management.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Vendor provides and manages vulnerability management.
• Incident management type: Undisclosed
• Incident management approach: Vendor provides and manages incident management.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  Hitachi has actively addressed workforce inequality, appointing Lorena Dellagiovanna as our first Chief Diversity Officer and board member in April 2021, alongside Claire Thomas as CDIO. Resulting Success: 1. Inclusive Recruitment and further Development Practices: We prioritise fair treatment and equal opportunities for contract workers, incorporating CV blind interviewing. Our self-directed DEI training platform including subjects of inclusive leadership, creating an inclusive culture, how to overcome bias and many other topics has boosted female and non-Japanese executives at Hitachi by 10%. Now Focusing on emerging talent, we sponsor the 'Festival of the Girl' in London. 2. Investment in Physical and Mental Health: We offer Financial Advice, Career Advice, and anonymous mental health support both internally, through our Mental Health First Aiders, and externally via Optum/MyHeathWebb. We have an Employee Assistance program that ensures employees, and their dependents have access to professional counselling should they require it. More widely, we implemented the Mental Health at Work commitment standards, tailored to the Hitachi workforce. We also have 4 dedicated sessions led by the Equality Institute on how to talk about gender identity, being an ally, using LGBTQ+ identity as a superpower and transgender 101. 3. Environmental Innovator: Hitachi aims to be an innovator, reducing carbon for governments, cities, and customers. The Environmental Vision emphasizes solving environmental issues for a higher quality of life and a sustainable society. Partnering with Rainforest Connection, Hitachi develops data-driven solutions to protect rainforests, combat illegal logging, and preserve biodiversity. As a Principal Partner of COP26, Hitachi contributed to decarbonization and climate action. Committed to a Net Zero society, Hitachi strengthens climate targets across the entire value chain by 2050. We were also key contributors at COP28. In conclusion, By implementing improvements and actively addressing inequality, Hitachi aims to create an inclusive and supportive work environment.

Pricing

• Price: £135 to £1,535 a unit a day
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ian.blond@hitachids.com. Tell them what format you need. It will help if you say what assistive technology you use.