CDW Limited

CDW iBoss Zero Trust Secure Access Service Edge

iboss is a Zero Trust Edge.  iboss utilises a containerised cloud architecture allowing customers to easily migrate from legacy appliances, whilst maintaining 100% dedicated IP address space in the cloud. This allows for PDNS intergration, and admin created GDPR Zones with dedicated UK datacentres.

Features

• Complete web & internet content filtering
• Compliant with industry regulations
• SSL traffic management
• Cloud application and social media controls
• Zero Trust Access via Trust scoring
• EOL Browser and OS protection
• Advanced, real-time reporting
• Centralized management and administration in the cloud
• Flexible cloud security connectors for Internet security regardless of location
• Dedicated IP address space for Protective DNS Integration

Benefits

• Secure Internet and resource access by users regardless of location
• Eliminates data backhaul
• Eliminates the need to purchase and maintain appliances
• Allows cloud capacity to extend across multi-cloud datacentres
• GDPR achieved through configurable admin zones
• CIPA compliant, HIPAA certified, meet financial regulations for web messaging
• Infinite SSL Inspection and Decryption in the cloud
• CASB application controls with scanning, Safe Search Enforcement and DPI.
• Comprehensive reporting regardless of location, log event search, SIEM Intergration.
• Protection for Windows, Mac, iOS, Android, Chromebook, and Linux devices.

£14.40 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

710077046184936

Contact

Andy Wood
0161 837 7744
tenders@uk.cdw.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: "Standard Support Package: S1 - 2hrs; S2 - 4 hrs; S3/S4 - 24 hrs.; Mission Critical Support Package: S1 - 15 mins; S2 - 1hr; S3/4 - 4hrs."
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Through the iboss.com website support resources section
• Web chat accessibility testing: Iboss leverages third party chat software with integrated support for assistive technology users
• Onsite support: Yes, at extra cost
• Support levels: "Standard Support Package; Mission Critical Support Package"
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Iboss offers both professional services as well as an aligned SE with each customer for implementation taking the client through the roll out of iboss to the organization as well as providing assistance and guidance during migration work and other hurdles as they appear.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data can be downloaded from the iboss platform
• End-of-contract process: At the end of the contract, data is deleted within the iboss cloud within 24 hours

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Other than different applications that are used for each OS the features are the same regardless of the device
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service interface is the iboss cloud management portal. This portal provides customers a ‘Single Pane of Glass’ for policy orchestration and reporting and allows administrators to control the service on a national or global scale.
• Accessibility standards: None or don’t know
• Description of accessibility: Access to the iboss interface is web based and is browser independent
• Accessibility testing: Users work with our product through a responsive interface
• API: Yes
• What users can and can't do using the API: Users are able to manage any control offered by the iboss GUI via our API.
• API documentation: Yes
• API documentation formats:
  • HTML
  • Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Customization is availble for branding of reports and block/ alert pages. As well as customized reporting and alert with content specified by the report creator.

Scaling

• Independence of resources: The advantage of the iboss cloud platform is the use of horizontal scaling vs. "larger" gateways. By using horizontal scaling, additional work units (containerized gateways) are added as capacity demands increase. This allows for infinite scale as bandwidth continues into the Terabit era. For each additional containerized gateway that is added automatically to a customer's containerized gateway collection, additional work unit capacity is added for both bandwidth and cloud requests. This increase in capacity is tightly measured as the capacity of each containerized gateway is known. The Containerized Cloud Gateway architecture provides a multi-tenant platform without a shared data plan

Analytics

• Service usage metrics: Yes
• Metrics types: Usage is published within the product dashboards which includes bandwidth processed, web access, source and distination IP amongst other
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: IBoss

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export data via reporting export, Syslog, CSV, PDF, HTML Etc. Policy items can be exported as Json or CSV
• Data export formats:
  • CSV
  • Other
• Other data export formats: Iboss supports various formats including HTML, CSV, JSON and FTP
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: All data in motion are encrypted. Security and compliance meet FIPS and Common Criteria specifications. Encryption at rest is secured via AES-256. TLS 1.2 is used to encrypt data in transit.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: We follow ISO 27001 and 9001 guidelines. Customer's data is level 'Confidential' which is top confidentiality level. iboss also has classifications for levels of data to ensure correct protection: internal data, confidential data, and restricted use data.

Availability and resilience

• Guaranteed availability: Iboss will use commercially reasonable efforts to ensure that the Service will have an Availability of 99.99999% as measured over each calendar month during the Term. In the event of a Service Level Failure, Customer will be eligible to receive the applicable Service Credit according to the terms set forth in this SLA.
• Approach to resilience: The iboss cloud infrastructure is built with High Availability in mind and is native to the Node based architecture. From the ability to have work units automatically expand horizontally to load balancing, the platform is designed for full redundancy and high availability. User deployments are setup to dynamically redirect traffic to the cloud in the closest resource while providing the highest level of performance and availability. If any gateway is out of service, traffic is automatically routed to the other available gateways. iboss also partners with top tier Data Centers that meet SSAE 16 SOC1 and SOC 2 compliance and our Security Analysts monitor the network 24/7 leveraging real time monitoring tools.
• Outage reporting: If the client is impacted due to an outage, iboss will push the notification through an email distribution list and the change will be posted on iboss's website. Notifications of any significant outages will occur via email and phone confirmation. Maintenance of the platform is also fully controlled by the customer and can be scheduled or manually instigated to suit the customer maintenance windows.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Authentication can be via SAML or seamless transparent Single Sign-On with iboss agents.
• Access restrictions in management interfaces and support channels: The iboss platform provides complete customizable role-based access where administrators can restrict access to any area of the web security controls including allow/block list, all policies, configuration and controls.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Authentication can be performed using SAML, Kerberos/NTLM, LDAP or the iboss cloud connectors for SSO. This includes authentication for end users as well as administrative functions. The iboss cloud admin portal can be tied to Okta, Ping or any SAML compliant Identity Provider. MFA is also supported for admin login using Microsoft of Google Authenticator.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISF-ISR
• ISO/IEC 27001 accreditation date: 26/10/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: May-21
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/A
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 27001 & 9001
  • SOC 2 FIPS 140-2 & Common Criteria

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC 2/SSAE 16
• Information security policies and processes: ISO 27001 & SOC 2

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: 1. request change; 2. categorize and prioritize change; 3. analyze and justify change; 4. approve and schedule change; 5. plan and complete implementation of change; 6. post-implementation review"""
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Iboss follows a Vulnerability Management Standard. The primary vulnerability tool used is QualysGuard which scans network infrastructure on a regular scheduled basis and generates reports for vulnerabilities across all assets. The Network Operations Team regularly reviews the results and remediates/mitigates the risks accordingly.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: " The Network Operations Center has a 24x7 team of engineers who are constantly monitoring the cloud performance across the globe. A continuous automated assessment is performed to proactively ensure the integrity of the service. If during this automated process an alert is thrown the Network Operations Team is immediately notified. The Network Operations team will then take the appropriate steps to assess and as needed mitigate the alert.; The team also performs regular vulnerability and penetration tests to prevent unauthorized access attempts and any potential malicious activity"
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Detection and Analysis, Containment, Eradication, and Recovery, Post-Incident Activity

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  CDW is committed to fighting climate change and protecting the environment. CDW has made a commitment to achieve Net Zero emissions by 2040, 10 years earlier than mandated by the UK government. To achieve this, CDW has implemented (and continues to implement) initiatives to reduce our emissions and carbon footprint, all of which are underpinned by CDW’s ISO14001 certified Environmental Management System (EMS) and our beGreen program.; ; CDW’s distribution centre and our flagship offices hold ISO 14001 environmental management certifications, with our UK distribution centre also holding REGO energy certifications. In parallel with our EMS and beGreen program, CDW has invested in and implemented a range of initiatives to help tackle our contribution towards climate change across our operational activities. These initiatives include (but are not limited to):; ; -Solar panel usage. As a result, in 2021, we were able to achieve 100% renewable energy sourcing for CDW-owned buildings.; -Energy-efficient lighting solutions, including indoor and outdoor LED lighting.; -Motion sensor lighting and conveyor systems that turn off in response to inactivity.; -Water consumption solutions, including rainwater harvesting efforts.; -“Smart” HVAC systems that adjust according to business hours and seasonal temperatures.; -A ‘Pin to Print’ program enabling enhanced print queue management to reduce wasted print jobs; -A goal to achieve 100% renewable energy sourcing for electricity by 2027. In 2021, 98% of electricity consumed in the UK was from renewable sources.; ; Additionally, at our distribution centres, we have recycled:; ; -2,966 tons of packaging material; -9,794 tons of cardboard; -636 tons of paper; -Thousands of wood and plastic pallets; ; Furthermore, at a coworker level, CDW has established a ‘WE GET Our Environment’ Business Resource Group and an Environment Committee with the purpose of increasing awareness of the environmental and social strategy, and to empower coworkers to get involved in environmental initiatives.

  Equal opportunity

  CDW is committed to creating a working environment for coworkers dedicated to inclusion, diversity and equal opportunities, as detailed in our CDW Way Code, which teaches all CDW coworkers to:; ; -Always do their best to make everyone at CDW feel welcome; -Treat other coworkers with respect and dignity; -Maintain an inclusive workplace in which all coworkers can demonstrate their full potential; -Respect the unique attributes and perspectives of every coworker; ; CDW provides equal treatment and opportunity without regard to:; ; -Race; -Skin colour; -Religion; -National origin; -Gender; -Sexual orientation; -Gender identity; -Disability; -Age; ; Our commitment to equality is underpinned by six Business Resource Groups (BRGs). BRGs ensure all coworkers have a voice, build awareness, and provide support to similar groups in their communities. The BRGs include:; ; -Armed Forces Network; -Black Coworker Network; -Disability Support Network; -PRIDE+; -United Support Network; -Women’s International Network; ; CDW coworkers are empowered to reach their highest potential, and we are focused on providing them with a wide variety of tools and development opportunities to help them achieve their career aspirations at CDW, regardless of origin, background or situation. Within our learning culture, all coworkers are surrounded by comprehensive resources and support, ongoing education and skills training, and robust advancement opportunities. We offer a variety of programs to help current and future leaders build diverse teams and to help diverse coworkers develop their leadership skills so they can continue to advance in the organisation.; ; Our commitment to equal opportunities and diversity is demonstrable across our organisation. As an example, CDW’s CEO and President, Chris Leahy, is female and CDW’s Executive Committee consists of 50% female and 50% male coworkers, with 42% coming from multi ethnic backgrounds.; ; CDW is also committed to reducing the gender pay gap and produces an annual gender pay gap report - https://www.uk.cdw.com/site-tools/pay-gap-report/.

  Wellbeing

  CDW is committed to providing coworkers and their families with the knowledge necessary to make the best health and wellness choices for themselves and their families. ; ; Our approach to wellness is designed to help coworkers be safe, healthy and successful. We understand that managing work and personal life is a balancing act of shifting priorities and so we offer a variety of benefits that supports a coworker’s physical, financial, emotional and social ; wellbeing, including access to telemedicine, a suite of family benefits and a variety of wellness incentives and programs.; ; CDW provides coworkers with an Employee Assistance Program, which offers confidential, individualised coaching to help coworkers achieve personal or professional goals. It also features enhancements for crisis care, 24/7 phone support and an emergency referral system.; ; Ongoing coworker engagement is fostered through regular communications events, including: ; ; -Monthly wellness e-newsletters promoting benefits available to coworkers; -Workshops and activities focused on timely topics; -Various campaigns to raise awareness for meaningful topics throughout the year, including mental health, emotional wellbeing and heart-mind gratitude; ; As a further example of our commitment, in response to the COVID-19 pandemic, our Coworker Services team implemented “coworker calls” - informal, but regular check-ins to ensure all coworkers are caring for their mental health and receiving the support they need.; ; CDW also established ‘The CDW Community’, an initiative set up to provide coworkers with activities that they could participate in to keep them physically and mentally active, and to give them a platform for social engagement with other coworkers during a time where many were feeling isolated.; ; Following its success during COVID, the CDW Community initiative has remained operational as we exit the pandemic, continuing to provide CDW coworkers with activities and resources centric to physical and mental wellbeing, as well as sessions to support a healthy family life.

Pricing

• Price: £14.40 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A free trial is available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.