PeopleFluent Limited

PeopleFluent LMS

PeopleFluent LMS includes all the functionality you need to implement, manage, and execute enterprise learning programs. We are the only learning management vendor focused on delivering integrated solutions to global organisations in high-consequence industries where operational and compliance requirements are complex and critical to the continuity of business operations.

Features

• Fully integrated LMS that focuses on learning, assessments and reporting.
• Over 150 standard reports; Report Wizard offers customised reporting capabilities.
• Authoring environment for building exams, surveys, evaluations and assessments.
• Award certificates manually or automatically with comprehensive Certification.
• Track, manage & report on training in real-time.
• SCORM & AICC compliant, additional support for non-compliant learning assets.
• E-commerce payment system & shopping cart supporting various payment gateways.
• Integrates with HR, ERP, CRM, etc.
• Comprehensive, configurable auditing and compliance analytics.
• Support for multilingual learning environments (including right-to-left languages).

Benefits

• Keep track of classroom resources, including venues, materials, and instructors.
• Highly scalable framework, a system that can grow with you.
• Mobile learning available on the go, both online and offline.
• Seamless integrations with our open and flexible API framework.
• Built for compliance, achieve even the most stringent regulatory requirements.
• Build a culture of learning centred around growth and collaboration.
• Fully engage with your workforce and advance organisational goals.

£7.90 to £21.93 a user

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@peoplefluent.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

710644783352228

Contact

Lori Smith
+44 (0)20 7832 3440
sales@peoplefluent.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: PeopleFluent LMS can be used alone or with other PeopleFluent products: learning experience platform, content authoring, learning analytic platform,recruitment and onboarding, performance, succession, compensation and org charting.
• Cloud deployment model: Public cloud
• Service constraints: Maintenance and client support is covered in our terms and conditions.
• System requirements:
  • Latest stable release of Microsoft Edge, Firefox and Chrome
  • Supports Safari in accordance with Apple’s support policy
  • Supports Microsoft Internet Explorer in accordance with Microsoft's support policy

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: During regular business hours, 2 hours.; Severity 1 (site outage) is provided on weekends and after hours. Work begins within 15 minutes and response within 1 hour.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Subject to Contractual requirements. ; Standard Support (break/fix support) features include: Dedicated account manager who acts as a main point of contact to manage the relationship between your organization and PeopleFluent. ; Clear, severity-based prioritization, including 24/7 emergency support Severity 1 issues (when the application is not accessible). ; Live support staff 24/5 via ticketing system.; Client administrators are responsible for providing first line of support for their end users, escalating issues to PeopleFluent as needed.; ; Premium Support; Includes Standard Support; Add on consulting service for How to questions to complex scenario guidance, for a fee: 150/hour with 100 hour minimum committment; ; Manages Services; These are a prepaid amount of hours (or days) that do not have a specific scope of work that can be used for a variety of Professional Services during the course of an annual subscription. We provide an assigned Project Manager that you engage for us to provide ongoing services including:; - Annual Cycle Support (configuration, testing and live in-cycle support) ; - Product configuration consulting and assistance; - Issue troubleshooting and best practice recommendations; - Admin training and configuration training; - Single Sign On (SSO) setup; - Integration setup and updating consulting and support; - Data extracts and reporting
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Training is scoped for administrators as a part of the Professional Services implementation project. Training material is also provided for the training sessions.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Clients can extract data from the system at any time during their contract. Our terms and conditions provide more information on end-of-contract procedures.
• End-of-contract process: Our standard disposition process is completed within 30 days of service termination. Terms for exit are defined during the service agreement negotiation phase. Copies of online databases and file stores are securely deleted per PeopleFluent’s formal Data Retention, Destruction and Hardware Disposal Policy. Retired or replaced media is sanitized to NIST 800-53 specifications before it is discarded or reallocated. We will certify deletion upon request. There is no additional charge for end of contract data deletion.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: As PeopleFluent LMS is web-based, the full range of functionality is available on any device with a standard browser. There is a smartphone-optimised interface; however, in order to benefit from the wide array of administrative capabilities, we recommend the desktop service.; ; The LMS's companion mobile app, Talent Slate, is a fully responsive, native mobile learning app for iPad/Android tablets, iPhones and Android smartphones. It is primarily tailored towards learner accessibility with both online and offline capabilities. It can also be used by managers for task approval and on-the-job assessments.
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: PeopleFluent LMS has a User Interface and a web-based API for external applications to integrate with the LMS.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: We always strive to meet or exceed WCAG 2.0 AA standards. To ensure this, we test all visual design and color choices to ensure proper contrast for readability, as well as ensuring text alternatives are available to non-textual elements.
• API: Yes
• What users can and can't do using the API: The LMS offers a wide range of out-of-the-box connectors to address the many integration requirements of our clients. The SDK and the LMS connectors can be used to connect to, communicate with and/or embed LMS functionality into many different web and application environments, including: almost any corporate or custom portal, enterprise applications of various types (e.g., SAP FI/CO), SuccessFactors, social networking applications, Microsoft Sharepoint (through Google Gadgets and persistent URLs), WordPress/Buddy Press (through Google Gadgets and WordPress widgets), IBM connections (through Google Gadgets and persistent URLs), payment gateways, and more.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Beyond the significant options to configure the system, PeopleFluent does offer the ability for buyers to add custom enhancements to address buyer-specific use cases or workflows. Configuration options define everything from areas such as menus to the ability to add fields to users and courses. Customisation within our LMS typically involve changes to specific workflow. Clients can use our Product Roadmap Portal to make requests for new functions and features. This portal also provides visibility into what we are considering doing, our future plans, and what’s been launched.

Scaling

• Independence of resources: PeopleFluent LMS is designed for scalability, effectively providing the capacity for unlimited growth potential.

Analytics

• Service usage metrics: Yes
• Metrics types: PeopleFluent LMS includes built-in system utilities that will allow user administrators to monitor various performance metrics, including completion times for a variety of transaction types, as well as network latency.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Besides basic import/export of data using CSV or XML files manually through the interface or through SFTP, PeopleFluent LMS can expose its data via an Application Programming Interface (API). The API is HTTP-based, and makes use of widely-supported web data formats such as XML, JSON, Atom, and RSS. It is intended to conform to the design principles of Representation State Transfer (REST).
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • HTML
  • XLS
  • XML
• Data import formats:
  • CSV
  • Other
• Other data import formats: XML

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: PeopleFluent provides an SLA for all clients that guarantees initial response and resolution times, dictated by four levels of priority.; ; Our stated uptime is 99.5% measured on an annual basis and excluding scheduled maintenance windows.
• Approach to resilience: Our LMS SaaS offering is delivered through hosting infrastructure that is committed to the highest level of resilience and redundancy. Details of our backup and disaster recovery plans are available upon request.
• Outage reporting: PeopleFluent provides email notification to system administrators for certain unplanned outages. The timing of the weekly maintenance window will also be communicated in writing to the client.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: Native login authenticates with username and password. Alternatively the solution supports SAML 2.0 token authentication via SSO / MFA.
• Access restrictions in management interfaces and support channels: PeopleFluent leverages MFA and/or other forms of strong authentication for all sensitive system access. Secure SSL VPN / Two-Factor Authentication is required for remote connectivity. System and application accesses are granted on a least privilege basis. Access to production is reviewed quarterly, and controls are SSAE-18 SOC 2 audited.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: A-LIGN
• ISO/IEC 27001 accreditation date: 29/05/2020
• What the ISO/IEC 27001 doesn’t cover: As the ISO/IEC 27001 certification is mostly related to hosting and security, it does not cover the actual development of the software. Top security vulnerabilities as identified by the Open Web Application Security Project (OWASP) are therefore considered and mitigated against as a standard part of the software development process. The QA team is responsible for ongoing testing of the application and the hosting team is responsible for risk assessment and control procedures for LMS hosting services.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • EU and Swiss Privacy Shield certified
  • SSAE-18 SOC 2 audited

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: With ISO 27001 certification, multiple datacentres in key locations worldwide, client data compartmentalisation to address data privacy controls, transactional security, and a variety of other advanced security features, PeopleFluent LMS uses one of the most Secure SaaS architectures on the market today.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Changes to production are subject to formal change control process and approval by Production Change Board. Change Management is audited as part of the annual SSAE-18 SOC 2 audits.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: PeopleFluent has formalized processes for application and infrastructure-level vulnerability testing and remediation. We follow industry sources for vulnerability announcements, and we utilize vulnerability scanning and centralized patch management solutions to register and enforce deployment of authorized patches.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Extensive logging and monitoring processes and tooling provide alerting on anomalous activity. We maintain and on-call rotation among our systems and operations engineers who have responsibility over infrastructure and applications respectively. The on-call engineer receives notifications from our monitoring systems and will act upon any Severity 1 or Severity 2 outage immediately.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: PeopleFluent's incident response process defines the stages of the incident life cycle (including identification, assessment, response, and recover); ensures appropriate engagement of cross-functional stakeholders, executive management, and specialized external resources; ensures that PeopleFluent fulfills all legal, regulatory, and contractual notification requirements. Client’s primary means of communicating a data privacy issue is via the service support ticketing system. The system provides a call-in, phone support option which is monitored for Severity 1 issues. In the event of a security incident, the CSIRT is available 24x7x365.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are committed to fighting climate change and reducing the direct environmental impacts of our operations. We follow best environmental practices, reducing our carbon footprint, and supporting our clients' efforts to minimise their impact on the environment. We incorporate sustainable thinking into our business and working to deliver solutions that reduce environmental impact for both PeopleFluent and our clients. Taking a responsible approach to the environment is one of our core values and we aspire to achieve this by controlling and minimizing our environmental impacts, driving continuous improvement, and evaluating new opportunities for environmental stewardship that improve our environmental performance. Our Environmental Management Program guides our strategies and actions to reduce greenhouse gas emissions, which include these five priorities: 1. Reducing our physical office footprint through reductions in square footage of office space by promoting more virtual work environments, where feasible 2. Leveraging renewable energy, where feasible 3. Minimizing GHG emissions related to business travel 4. Reducing consumption and promoting recycling of electronic equipment 5. Reducing consumption and promoting recycling of consumables, including paper

  Tackling economic inequality

  PeopleFluent, as part of LTG plc, has always supported internships and apprenticeships. We have people in senior roles who came to work with us through these schemes. We have adopted the new apprenticeship scheme and have already used it to hire an IT apprentice for one of our London offices. We always choose interns who are local to the area and with specific interests that we can nurture and they can contribute. For example, we recently had an intern in our Sheffield office for the summer shadowing our Quality, Health & Safety and Environmental Manager. She had an interest in Wellness and we have captured her feedback in relation to integrating aspects of her contribution into one of our Health and Safety policies. In 2021 we took the first steps towards establishing a graduate scheme that aims to recruit a diverse group of future leaders with an apprenticeships programme in the UK, to enable us to reach less fortunate socio-economic groups.

  Equal opportunity

  PeopleFluent is committed to creating a culture that embraces and celebrates people’s differences. We believe that organisations should embrace their workforces as they are, and we continually review how we ourselves can best promote and advance a culture in which all our staff feel comfortable being themselves in the workplace. We implemented three goals: awareness (to increase sensitivity and understanding and create a common language around diversity, equity, and inclusion); training (to help employees appreciate cultural differences and equip leaders with greater confidence and competence in taking actions that create a greater sense of equity and inclusion); and engagement (to address cultural and structural barriers). Employees are invited to actively participate in monthly, voluntary, employee-led and leadership-sponsored Employee Resource Groups (ERGs) that foster a diverse, inclusive workplace aligned with our organizational mission, values, goals, business practices, and objectives. Our ERGs include Asians & Asian Americans plus Allies; Black plus Allies; LBGTQ+ plus Allies; Allies and People Living with Disabilities (APLD); Women’s Inclusion Network (WIN); Veterans plus Allies; and The Mind & Fitness Café. Our consultancy, facilitation, and programme design options encompass leadership and DE&I programmes, enabling our clients to work towards the common goal of fostering inclusion, equity, and social justice. We also help our clients communicate their ESG priorities through engaging content. Our tailored ESG learning content covers a range of topics, including health and safety, cyber and data security, modern-day slavery, anti-harassment, personal ethics, whistleblowing, anti-bribery, and consumer protection. By providing this content, we aim to enhance the operating resilience, sustainability metrics, and ethical culture of your organisation.

  Wellbeing

  An important part of our Corporate Social Responsibility (CSR) strategy is taking care of our people. This includes the following: Employee wellness programme - the programme focuses on a number of areas: Mental health; Physical health; Health and safety; Personal development; Social connections, and Social contributions. Diversity and inclusion - we believe that the diversity of our workforce is a key point of strength, making the group a more vibrant and dynamic place to work. We continually review how we can best promote and advance a culture in which all staff feel comfortable being themselves in the workplace. Communication and staff surveys - We prioritise measuring the staff’s well-being through our regular engagement surveys. We have peer focus groups who look at the results of the surveys to better understand how we can improve aspects of the working environment including the delivery of training and development interventions. We have made a concerted effort to act on any feedback received and have worked hard this year to listen to our people. For example, in response for better communication, we have introduced regular town halls and monthly newsletters. Employee Assistance Programmes - in the US and UK we provide staff with support in a range of areas, including well-being support, financial advice and legal advice Professional development - we have in place a talent management system for career development, goal setting and progression at PeopleFluent.

Pricing

• Price: £7.90 to £21.93 a user
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@peoplefluent.com. Tell them what format you need. It will help if you say what assistive technology you use.